York Claims Services

I am rejecting the business response as it is full of inaccuracies: The police officer was in no position to assign blameThe police officer arrived on the scene minutes after and there was no witness availableWhen the police officer arrived both vehicles were on the side shoulder of the high way and not in the original position of the accident Both the driver of the truck and the police officer were African American and calling each other brothers, which I witnessedThis most likely led to the police statement that I sideswiped the truckThere was no way for the police officer to know that was the case except sheer conjecture The damage to my vehicle is primarily on the passenger side front door center and the mirrorThis is consistent with my statement that the truck crossed the lane and hit my carI can assure you I was not trying to change the laneIf I had crossed the lane and hit the truck, the damage to my car would have been starting from the bumper to the backBut this is not the case The York risk Services Group has used the argument that they have tried to contact the driver and since he has not responded, I am supposed to be responsible for the damagesThis is completely counter-intuitive and makes no senseIn my opinion, if they cannot obtain the information from the driver of the truck, it should be assumed that the driver is responsible and guilty and voluntarily doesn't want to provide the informationIn that case this insurance should be liable The York risk services group has behaved in a completely reckless way in solving this matterIt is more than months that my car was damaged and my car has not been repaired yetAt the same time, they have wasted out valuable time in prolonging this issue and doing nothing Best Regards, [redacted] - [redacted]

York Risk Services Group is the third party administrator handling claims on behalf of Wesco Insurance Company who insures Jen Forwarding LLC. Please be advised that we received Revdex.com’s letter on October 15. 2014 regarding complaint ID number [redacted] filed by Mr....

[redacted] with your office.
This matter was reported to York as an auto accident that occurred August 4, 2014 on Route 95 near Warwick. Rhode Island. [redacted] was driving a Toyota Camry in the left lane and [redacted]., an employee of Jen Forwarding, LLC, was driving a Freightliner in the right lane when a sideswipe type of collision occurred. There were no known independent witnesses reported.
 [redacted] is claiming that Mr. [redacted] caused the collision by making an unsafe lane change and is demanding payment for her damages. The police responded to the scene and the police report states that [redacted] began to travel into the first lane and [redacted] began to travel into the second lane. Thus, it appears that both parties may have been making a lane change at the same time. The report also states that [redacted] sideswiped Mr. [redacted]’s vehicle.
We inspected [redacted]’s vehicle damages and the appraisal estimate for repairs is in the amount of $1,761.05. The vehicle primarily has right side door damage. There is no mention that her vehicle was not drivable, nor does the police report show that it was towed from the scene. There is no way to determine from the location of the damage on the vehicle which party initiated a lane change or may have swerved too close to the adjacent vehicle.
York has made several attempts and continues to pursue direct contact with [redacted] in order to finalize our decision in this matter. We are making every effort to conclude this matter, however; Mr. [redacted]’s direct statement of this loss is critical. [redacted] has been kept apprised of the status of this matter and the lack of evidence confirming liability in this accident.
It is our obligation to only pay claims if it is determined that the insured would likely be proven to be legally liable for [redacted]’s damages. Based on the information received to date, it is not possible to determine which party initiated a lane change or may have swerved too close to the adjacent party’s vehicle. We will continue to keep [redacted] informed regarding this matter until its conclusion which we expect in the near future.
Please contact me should you have any questions.

I am rejecting the business response as it is full of inaccuracies:
1. The police officer was in no position to assign blame. The police officer arrived on the scene 30 minutes after and there was no witness available. When the police officer arrived both vehicles were on the side shoulder of the high way and not in the original position of the accident. 
2. Both the driver of the truck and the police officer were African American and calling each other brothers, which I witnessed. This most likely led to the police statement that I sideswiped the truck. There was no way for the police officer to know that was the case except sheer conjecture.
3. The damage to my vehicle is primarily on the passenger side front door center and the mirror. This is consistent with my statement that the truck crossed the lane and hit my car. I can assure you I was not trying to change the lane. If I had crossed the lane and hit the truck, the damage to my car would have been starting from the bumper to the back. But this is not the case.
4. The York risk Services Group has used the argument that they have tried to contact the driver and since he has not responded, I am supposed to be responsible for the damages. This is completely counter-intuitive and makes no sense. In my opinion, if they cannot obtain the information from the driver of the truck, it should be assumed that the driver is responsible and  guilty and voluntarily doesn't want to provide the information. In that case this insurance should be liable.
The York risk services group has behaved in a completely reckless way in solving this matter. It is more than 3 months that my car was damaged and my car has not been repaired yet. At the same time, they have wasted out valuable time in prolonging this issue and doing nothing.
Best Regards,
[redacted]

Review: I was involved in a car accident on August 3rd 2014. I was hit by a truck on the highway and my car sustained damage to the front passenger door and right mirror. The driver was covered by WESCO, an insurance company, that eventually gave the claim to York. The claim was assigned on August 13th to an adjustor, [redacted]. [redacted] has not concluded as yet the outcome of this case. She doesn't get back to any phone messages and is extremely hard to get hold of. Her last message stated that she cannot give any time frame when the case will be solved and if I prefer, she can just deny the payment now. She claims that she has to speak to the driver since there were no witness to testify whose fault was and the location of the damage is not sufficient to explain the dynamic of the accident. Even after 2 months since the accident, my car remains unrepaired and not usable, causing tremendous me and my family tremendous difficulty.Desired Settlement: I would like to get the payment from York necessary to fix my car in the amount already evaluated by the insurance estimate.

Business

Response:

York Risk Services Group is the third party administrator handling claims on behalf of Wesco Insurance Company who insures Jen Forwarding LLC. Please be advised that we received Revdex.com’s letter on October 15. 2014 regarding complaint ID number [redacted] filed by Mr. [redacted] with your office.

This matter was reported to York as an auto accident that occurred August 4, 2014 on Route 95 near Warwick. Rhode Island. [redacted] was driving a Toyota Camry in the left lane and [redacted]., an employee of Jen Forwarding, LLC, was driving a Freightliner in the right lane when a sideswipe type of collision occurred. There were no known independent witnesses reported.

[redacted] is claiming that Mr. [redacted] caused the collision by making an unsafe lane change and is demanding payment for her damages. The police responded to the scene and the police report states that [redacted] began to travel into the first lane and [redacted] began to travel into the second lane. Thus, it appears that both parties may have been making a lane change at the same time. The report also states that [redacted] sideswiped Mr. [redacted]’s vehicle.

We inspected [redacted]’s vehicle damages and the appraisal estimate for repairs is in the amount of $1,761.05. The vehicle primarily has right side door damage. There is no mention that her vehicle was not drivable, nor does the police report show that it was towed from the scene. There is no way to determine from the location of the damage on the vehicle which party initiated a lane change or may have swerved too close to the adjacent vehicle.

York has made several attempts and continues to pursue direct contact with [redacted] in order to finalize our decision in this matter. We are making every effort to conclude this matter, however; Mr. [redacted]’s direct statement of this loss is critical. [redacted] has been kept apprised of the status of this matter and the lack of evidence confirming liability in this accident.

It is our obligation to only pay claims if it is determined that the insured would likely be proven to be legally liable for [redacted]’s damages. Based on the information received to date, it is not possible to determine which party initiated a lane change or may have swerved too close to the adjacent party’s vehicle. We will continue to keep [redacted] informed regarding this matter until its conclusion which we expect in the near future.

Please contact me should you have any questions.

Consumer

Response:

I am rejecting the business response as it is full of inaccuracies:

1. The police officer was in no position to assign blame. The police officer arrived on the scene 30 minutes after and there was no witness available. When the police officer arrived both vehicles were on the side shoulder of the high way and not in the original position of the accident.

2. Both the driver of the truck and the police officer were African American and calling each other brothers, which I witnessed. This most likely led to the police statement that I sideswiped the truck. There was no way for the police officer to know that was the case except sheer conjecture.

3. The damage to my vehicle is primarily on the passenger side front door center and the mirror. This is consistent with my statement that the truck crossed the lane and hit my car. I can assure you I was not trying to change the lane. If I had crossed the lane and hit the truck, the damage to my car would have been starting from the bumper to the back. But this is not the case.

4. The York risk Services Group has used the argument that they have tried to contact the driver and since he has not responded, I am supposed to be responsible for the damages. This is completely counter-intuitive and makes no sense. In my opinion, if they cannot obtain the information from the driver of the truck, it should be assumed that the driver is responsible and guilty and voluntarily doesn't want to provide the information. In that case this insurance should be liable.

The York risk services group has behaved in a completely reckless way in solving this matter. It is more than 3 months that my car was damaged and my car has not been repaired yet. At the same time, they have wasted out valuable time in prolonging this issue and doing nothing.

Best Regards,

[redacted]