York County Area Vocational-Technical School

-------- Forwarded message ---------- From: S***, STUART < [redacted] > Date: Wed, Oct 15, at 10: AM Subject: Revdex.com complaint To: " [redacted] " < [redacted] > [redacted] We have received your letter (attached) Due to FERPA regulations I cannot go into any detail for the attached matter As I am sure you know you know, education records for people in post-secondary settings are protected by FERPA [redacted] We will gladly discuss the matter with you once the attached form is signed by the complainant and returned to usPlease understand that we must have attached form signed by the customer who filed the complaint in order for us to respond to the allegations You can have them sign it your presence, and return it to us via e-mail or ask them to come here to sign it in our presence It must have student account information selected for us to be able to discuss these details with you or your organizationIt also must have your organization named on the form Please feel free to call me if you have any questions It is our expectation that you will hold on conduction this investigation until the complainant has given authorization for us to speak to you about this matterAs you can imagine, we do have our side of the story to tell, but can only do so if the individual who filed the complaint authorized the release of their student accounts records Thank you for your understanding DrS [redacted] Stuart S [redacted] Ed.D Supervisor of Adult & Continuing Education York County School of Technology S Queen St York PA ###-###-#### ###-###-#### f [redacted] York Tech’s web page can be accessed at WWW.YTECH.EDU PRIVILEGED AND CONFIDENTIAL COMMUNICATION- The information transmitted is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged materialAny use of this information other than by the intended recipient is prohibitedIf you receive this message in error, please send a reply e-mail to the sender and delete the material from any and all computersUnintended transmissions shall not constitute waiver of the attorney-client or any other privilege

In regards to the complaint from Ms***, ID# ***, Ms*** has signed the FERPA form allowing York County School of Technology to disclose information related to her financial obligation to the school and her concerns for withdrawal from the LPN nursing program to the Revdex.com.To begin, I would like to thank you for bringing this concern to my attentionappreciate having the ability to review her records and address Ms***'s concerns for withdrawalIn reference to the complaint submitted to the Revdex.com on July 1, 2015, Mrs*** takes issue with having to pay the school tuition for the time of her enrollment within the LPN ProgramAs per our policies, the student is made aware of their financial obligations from the first day of school and throughout the program with documents in which Ms*** signs as acknowledgement of informed of the policiesOn July 14, 2014, she signed the payment policy in acknowledgement of her debt to YCST for tuition (refer to payment policy copy).Ms*** withdrew from the YCST LPN program on August 29, using the official withdrawal form as per policy (refer to Formal Withdrawal Form policy copy)On the form, she wrote the reason for leaving the program was medicalShe verbally informed the faculty and the secretary that she was pregnantAt no time during her attendance in the program or upon withdrawal, did Ms*** indicate or voice concern that she was leaving due to changes in staffingHad this been an issue, we would have counseled her on the decision and help to alleviate some of the stressors that she felt was causing her decision to leave.Ms*** withdrew from the program on August 29, When a student decides to leave the program for any reason, they are counseled about the possibility of outstanding monies that will be owed to the schoolAs per the withdrawal form, upon signature, they are stating that they "understand that withdrawing might have a financial impact on my financial aid.” (refer to Formal Withdrawal Form policy copy).Upon her withdrawal from YCST LPN program, federal loan monies received by the school for Ms*** were returned to the unsubsidized loan as per Federal guidelines (refer to Financial Aid Office document copy)The balance on the account after the monies were returned was $1,Ms*** made a payment on October 17", The remainder was $No further monies came into the schoolMrs*** was informed of unpaid monies on her account here at the schoolAs per our policy, we contacted Ms*** to make her aware of the non-payment on April 28", 2015.Other financial records are enclosed to show documentation of how YCST has handled the monies received by Ms*** and her federal financial aid loansOn the documentation, the Revdex.com will be able to follow monies received and returned according to federal regulations (refer to the student financial aid services letter and the payment excel spreadsheet).Please use this letter as consideration for the response to the Revdex.com compliantHohope this satisfies the requirements to the claim by Ms*** and that the case can be closed.Sincerely,Beckie S*** MSN, RN-BCYCST LPN Nursing Director/Coordinator

The York County School of Technology LPN Program obtained receipt of the letter on July 9", to inform us of the complaintThe letter was sent from the Revdex.com with a date of July 1”We ask that we are permitted time to resolve this matterTo do so requires the former student's consent in
discussing their educational records, in compliance with FERPA.As per the Revdex.com, the LPN has days in which to respondWe are sending out the FERPA, information release form to *** *** today.Thank You,Beckie S*** MSN, RN-BCYCST LPN Program Nursing Director

The York County School of Technology LPN Program obtained receipt of the letter on July 9", to inform us of the complaintThe letter was sent from the Revdex.com with a date of July 1”We ask that we are permitted time to resolve this matterTo do so requires the former student's consent in
discussing their educational records, in compliance with FERPA.As per the Revdex.com, the LPN has days in which to respondWe are sending out the FERPA, information release form to *** *** today.Thank You,Beckie S*** MSN, YCST LPN Program Nursing Director

In regards to the complaint from Ms***, ID# ***, Ms*** has signed the FERPA form allowing York County School of Technology to disclose information related to her financial obligation to the school and her concerns for withdrawal from the LPN nursing program to the Revdex.comTo begin, I would like to thank you for bringing this concern to my attentionappreciate having the ability to review her records and address Ms***'s concerns for withdrawalIn reference to the complaint submitted to the Revdex.com on July 1, 2015, Mrs*** takes issue with having to pay the school tuition for the time of her enrollment within the LPN ProgramAs per our policies, the student is made aware of their financial obligations from the first day of school and throughout the program with documents in which Ms*** signs as acknowledgement of informed of the policiesOn July 14, 2014, she signed the payment policy in acknowledgement of her debt to YCST for tuition (refer to payment policy copy)Ms*** withdrew from the YCST LPN program on August 29, using the official withdrawal form as per policy (refer to Formal Withdrawal Form policy copy)On the form, she wrote the reason for leaving the program was medicalShe verbally informed the faculty and the secretary that she was pregnantAt no time during her attendance in the program or upon withdrawal, did Ms*** indicate or voice concern that she was leaving due to changes in staffingHad this been an issue, we would have counseled her on the decision and help to alleviate some of the stressors that she felt was causing her decision to leaveMs*** withdrew from the program on August 29, When a student decides to leave the program for any reason, they are counseled about the possibility of outstanding monies that will be owed to the schoolAs per the withdrawal form, upon signature, they are stating that they "understand that withdrawing might have a financial impact on my financial aid.” (refer to Formal Withdrawal Form policy copy)Upon her withdrawal from YCST LPN program, federal loan monies received by the school for Ms*** were returned to the unsubsidized loan as per Federal guidelines (refer to Financial Aid Office document copy)The balance on the account after the monies were returned was $1,Ms*** made a payment on October 17", The remainder was $No further monies came into the schoolMrs*** was informed of unpaid monies on her account here at the schoolAs per our policy, we contacted Ms*** to make her aware of the non-payment on April 28", Other financial records are enclosed to show documentation of how YCST has handled the monies received by Ms*** and her federal financial aid loansOn the documentation, the Revdex.com will be able to follow monies received and returned according to federal regulations (refer to the student financial aid services letter and the payment excel spreadsheet)Please use this letter as consideration for the response to the Revdex.com compliantHohope this satisfies the requirements to the claim by Ms*** and that the case can be closedSincerely,
Beckie S*** MSN, RN-BCYCST LPN Nursing Director/Coordinator

-------- Forwarded message ----------
From: S[redacted], STUART <[redacted]>
Date: Wed, Oct 15, 2014 at 10:26...

AM
Subject: Revdex.com complaint
To: "[redacted]" <[redacted]>
[redacted]
 
We have received your letter (attached)
 
Due to FERPA regulations I cannot go into any detail for the attached matter.
 
As I am sure you know you know, education records for people in post-secondary settings are protected by FERPA.
[redacted]
 
We will gladly discuss the matter with you once the attached form is signed by the complainant and returned to us. Please understand that we must have attached form signed by the customer who filed the complaint in order for us to respond to the allegations.
 
You can have them sign it your presence, and return it to us via e-mail or ask them to come here to sign it in our presence.
 
It must have student account information selected for us to be able to discuss these details with you or your organization. It also must have your organization named on the form.
 
Please feel free to call me if you have any questions.
 
It is our expectation that you will hold on conduction this investigation until the complainant has given authorization for us to speak to you about this matter. As you can imagine, we do have our side of the story to tell, but can only do so if the individual who filed the complaint authorized the release of their student accounts records.
 
Thank you for your understanding.
 
Dr. S[redacted]
 
 
 
Stuart S[redacted] Ed.D.
Supervisor of  Adult & Continuing Education
York County School of Technology
2179 S Queen St
York PA 17402
###-###-####
###-###-#### f
[redacted]
 
 
 
 
 
 
 
 
York Tech’s web page can be accessed at WWW.YTECH.EDU
PRIVILEGED AND CONFIDENTIAL COMMUNICATION- The information transmitted is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged material. Any use of this information other than by the intended recipient is prohibited. If you receive this message in error, please send a reply e-mail to the sender and delete the material from any and all computers. Unintended transmissions shall not constitute waiver of the attorney-client or any other privilege.

Review: my self and my daughter were going to start cosmetology school at york votech on August 25, 2014, I went to the business completed the application and paid 25$ application fee for both of us in the second week of august 2014. On august 18th 2014 my daughter received a phone call from votech stating the class for cosmetology was rescheduled to January 2015. I contacted the school spoke to the secretary, she told me I could not get my application fee back because it was non refundable. I then ask to speak to a higher person. I spoke to Dr. S[redacted], he agreed to return my money after awhile of me explaining to him it was not my fault we could not start because his school cancelled the classes. He stated I could drop the receipt off for the deposit, it could also take 30 days for me to receive my refund back. I dropped a copy of the receipt off on August 29, 2014. I then called the school on 09/25/2014 to see if the check had been processed. I was told the check had been mailed out to me on August 29, 2014. I never received the check so the school said the would have to check with the bank and would get back to me. I contacted them again on 09/29/2014 to ask when my check would be available a woman named Arlen told me she hoped she would have it available by 10/3/2014 or no later than 10/06/2014. I called the school on Monday 10/06/2014 spoke to Dr. S[redacted], he told me that Arlen had the check ready for me but he did not know where it was. He also said she was out of the office because her father died so he can not tell me at the time where the check is.Desired Settlement: My refund.

Business

Response:

-------- Forwarded message ----------

From: S[redacted], STUART <[redacted]>

Date: Wed, Oct 15, 2014 at 10:26 AM

Subject: Revdex.com complaint

To: "[redacted]" <[redacted]>

We have received your letter (attached)

Due to FERPA regulations I cannot go into any detail for the attached matter.

As I am sure you know you know, education records for people in post-secondary settings are protected by FERPA.

We will gladly discuss the matter with you once the attached form is signed by the complainant and returned to us. Please understand that we must have attached form signed by the customer who filed the complaint in order for us to respond to the allegations.

You can have them sign it your presence, and return it to us via e-mail or ask them to come here to sign it in our presence.

It must have student account information selected for us to be able to discuss these details with you or your organization. It also must have your organization named on the form.

Please feel free to call me if you have any questions.

It is our expectation that you will hold on conduction this investigation until the complainant has given authorization for us to speak to you about this matter. As you can imagine, we do have our side of the story to tell, but can only do so if the individual who filed the complaint authorized the release of their student accounts records.

Thank you for your understanding.

Dr. S[redacted]

Stuart S[redacted] Ed.D.

Supervisor of Adult & Continuing Education

York County School of Technology

2179 S Queen St

York PA 17402

###-###-####

###-###-#### f