York Financial, Inc.

Hi, Please contact us directly so we can issue you a refundOur e-mail address is ***Regards,***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Due to the previous correspondence with this company, and having been given tracking numbers on 02/**/16 indicating receipt would be 02/**/16, I will reserve my response until I actually receive my purchase in whole/full before being satisfied with the company's response. If the bed is received and it is not fully intact with all parts necessary to assemble, the company will need to pick up the bed at its expense and give me a full refund of $1,
Sincerely,
*** ***

Hi, From the pictures the customer sent us the bed looks greatIf she wants us to replace any parts we canOr, she can return the bed for a full refund. Regards,Jonah

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
I have not received my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, The refund check was sent out yesterday to the customerThe check # is ***. Regards,Jonah

Hi, We have already issued a refund for the total purchase price on 09/**/We agreed that the customer would dispose of the bedWe are not sure why the customer is still not happy with the results. Regards,Jonah

Dear ***, I am truly sorry, for the delay in productionYour beds where picked up yesterday via *** and you will receive them shortlyPlease contactus directly if you need any further assistance. Regards,*** ***

Hi, Yes, we are willing to replace any part that you need for as long as you own the bedPlease contact us directly and let us know which parts you need and I will send it to youASAP. Regards,Jonah

Revdex.com:Jacob and I came to a resolution via emailHe didn't want to go through the Revdex.com processHe told me he would issue me a refund after I threw the bed awaySeveral days go by and I ask for some evidence he made the refundAt that point he sends me a refund via PayPal(Not when he said he did) I got the refund in fullI accept that the matter is settledI hope I never have to go through this to get a refund again
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi [redacted],  Yes, we can send you any parts that you need for the life of the bed. Please send us a list of what you need directly. A refund is not an option of this sale because we made it for you custom. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe bed looks terrible, thats not even debatable. It's negligent to even send it to a customer for use the wood is so jagged and splontered. I am not satisfied, I want the shipping costs refunded as well. It's a burden to have in my home. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,  I am sorry, for the delay. The refund was processed. The receipt is show below.Regards,[redacted] 
[redacted]
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company continues to claim that it custom made the bed I received.  I purchased a twin bed (Depth 39" x Width 44" x Length 114" x Height 69").  The company delivered a bed that is no where near what I ordered and is at least 83" tall, which as stated on the company website as the height of the bed with the double bookcase headboard (not what I ordered).  The bed received is at least 65" wide (again, not even close to what I ordered).  The company did not ship what I ordered/paid for and therefore, has not custom made anything for me.  I am seeking a full refund from the company.
Sincerely,
[redacted]