York Ford, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Upon receiving Mr***s response I reject his claim and his statement is blatantly falseAs stated in my initial complaint I was NEVER informed of the one hour labor charge. I even took additional measures in calling them prior to any service was performed informing them of what exactly I wanted done to my truck. I also informed them that I believe it should be covered under the Powertrain warranty that I had. At that time that I made the call, I should have been informed that what I wanted done isn't covered under the warranty and if I still wanted to proceed with the service that I had requestedInstead, they gave the truck a diagnostic test when I never even asked for nor was aware of a diagnostic test and are now trying to charge me for that when that service was never even requested. In conclusion, the statement made by *** *** is when he states that I was aware and it is even contradictive, specifically when he states that I was under the impression that the damages would be covered under warranty but I was also aware of the one hour labor chargeI never would have agreed to the charges if I was under the impression that it was covered under warranty. This is an outright unfair and deceptive business practice
Regards,
*** ***

This car has been repurchased by York Ford Inc and this case should be closed. *** ***PresidentYork Ford Inc

We appreciate all feedbackWe have feel the issue is resolved after we agreed to split the diag fee when vehicle was picked upThank you *** ***

The vehicle is under a world wide recall for the clutches in the transmissionThe parts are in a back order status and there is literally no information when they will become available at this pointWe have verified that they are still active and on order, and as we get more information, which
unfortunately is very minimal from the manufacturer, we will update the consumerWe have over cases similar to this at this point, and we are only one dealership.Thank you, *** ***President

This complaint has been resolved to the customer's satisfaction. No further action is required.

Ms. [redacted] has an ongoing stalling problem with her vehicle that has not been resolved. Ford field engineers have been on site to help address the problem, and we are continuing to work with Ford to try and resolve.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 In response to your claim that I agreed to split the cost is completely false.  I did not agree on splitting the cost and the [redacted] police officer that arrived on scene can attest to that in his police report. The only reason I paid that portion was because your service department refused to release the vehicle to me unless I paid that amount.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer had many phone calls during the diagnose and was aware of the diag charge off 1hour labor. The Customer agreed but actually felt that the repair would be covered under a warranty. When we discovered the issue and made him aware it wasn't then he denied knowing anything and felt all are...

work on the vehicle up to that point should be free. I then offered to split the coast after he made mention to me more that once how unhappy he was that Ford wouldn't warranty the repair and that he works at the court house. We have resolved the issue buy splitting the coast at the time of pick up . Thank You [redacted]