The customer had many phone calls during the diagnose and was aware of the diag charge off 1hour laborThe Customer agreed but actually felt that the repair would be covered under a warrantyWhen we discovered the issue and made him aware it wasn't then he denied knowing anything and felt all are work on the vehicle up to that point should be freeI then offered to split the coast after he made mention to me more that once how unhappy he was that Ford wouldn't warranty the repair and that he works at the court houseWe have resolved the issue buy splitting the coast at the time of pick up Thank You [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The customer had many phone calls during the diagnose and was aware of the diag charge off 1hour laborThe Customer agreed but actually felt that the repair would be covered under a warrantyWhen we discovered the issue and made him aware it wasn't then he denied knowing anything and felt all are work on the vehicle up to that point should be freeI then offered to split the coast after he made mention to me more that once how unhappy he was that Ford wouldn't warranty the repair and that he works at the court houseWe have resolved the issue buy splitting the coast at the time of pick up Thank You [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***