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York Kia of Medford

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York Kia of Medford Reviews (4)

This issue came to senior management's attention a few weeks ago. Because of the timing of the failure of the engine, the liability for it's failure and cost of subsequent replacement cannot be attributed to any parties involvedBecause the car was driven and operated without any signs
of distress or potential engine calamity during the days after its service, there is with no certainty any explanation for the failure of the drain plug and resulting damage to the engineIt is within reason to suspect damage to the plug could very well have come in the course of driving due to road debris. After discussions between the customer, Mr ***, and management at the dealership, York Kia of Medford has decided to offer to help Mr *** by splitting the cost of a Used engine and assuming 100% of the cost of installation of that engineBy offering this goodwill, York Kia does not assume any liability in the failure of the original engineThis gesture is offered only as a measure of good customer relations to alleviate what is certainly problematic to all parties involvedThe replacement engine comes with a month, 12,mile warranty

The dealership did everything we could to make the purchase experience a positive one for the customer including numerous hours spent by the salesperson and three managers locating and traveling out of state to acquire the exact car the customer desiredOnce we had the car back at the dealership,
the customer was invited in to inspect the car and sign all required paperwork and contractsThe customer did change their mind and we informed the customer that we would ultimately refund their deposit in fullThe customer was refunded 100% of their deposit many weeks ago

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The dealership/manufacturer has provided remuneration for the charges placed on my credit card and I am satisfied with the resolution of my complaint
Regards,
*** ***

We regret our customer (Mr [redacted]) was charged for his loaner vehicle after the replacement of his transmission. It was our company's assumption that the Manufacturer (Kia) would cover the cost of a rental vehicle when they agreed to replace the transmission as goodwill, even though the customer's...

car was no longer in warranty. Kia regretfully declined to cover the rental. As soon as senior management here at York Kia was made aware of the situation, we were eager to resolve the dispute and assumed the cost of the rental vehicle ($1409),  within 24 hours of becoming aware of the complaint. The York family and its dealerships take great pride in customer service and always seek to treat our customers with respect, honesty, and sincerity. Customer referrals and repeat business have been the backbone of our business since our inception in 1976. For 41 years we have sold and serviced new and used automobiles on the North Shore to many generations of families we have come to call our friends. Our longevity speaks to our reputation as a fair and honest place to do business and our reputation is something we strive hard every day to uphold.

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Address: 60 Mystic Avenue, Medford, Massachusetts, United States, 02155-0004

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www.ripmiller.com

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