York Marketing Ltd.

January 5, 2016Dear ***:
Enclosed herewith is a paper trail of e-mails we exchanged with both *** *** and, originally, his friend*** ***, outlining the scenario of both *** ***'s interest and subsequent order for a lantern battery to be used in a "back up'
system for a vintage alarm systemWe informed *** *** from the onset of this scenario that the lantern battery he wanted was no longer manufactured by either Eveready or any other battery manufacturer that we representHe was willing to try the alternative battery recommended by our battery supplier, *** ***So we shipped that battery to him promptlyHowever, after receiving it, he changed his mind and took the position that we had shipped him the "wrong" battery-which is totally untrue.*** *** decided to NOT try the battery we had shipped to him and we requested he return it directly to our source to keep shipping costs to a minimumHe insisted we refund both the cost of the battery PLUS shipping charges to and from him (which we told him we do NOT is not our policy to refund shipping charges, nor is it the policy of our battery supplier, *** ***In fact, *** *** called our supplier, *** *** (unbeknownst to York Marketifound out after calling them asking if they had received the battery back from *** ***) and insisted they refund shipping charges and he was told by the *** ***customer service person (Mark) that is NOT ***'s policyWe are not going to refund shipping charges to *** ***-we have already refunded the cost of the battery plus the PA 6% sales tax charged back to his *** *** credit card that he used for this purchaseThat is all that we will be refundingOur policy about refunding shipping charges is fair and reasonable and is consistent with the policy of ALL of our sources-who are either manufacturers or wholesale distributorsIf you have any other issues or concerns, please e-mail us at ***@***.net and we will respond promptlyRegards,Sharon AOwner

January 5, 2016Dear [redacted]:Enclosed herewith is a paper trail of e-mails we exchanged with both [redacted] and, originally, his friend. [redacted], outlining the scenario of both [redacted]'s interest and subsequent order for a lantern battery to be used in a "back up' system for a vintage...

alarm system. We informed [redacted] from the onset of this scenario that the lantern battery he wanted was no longer manufactured by either Eveready or any other battery manufacturer that we represent. He was willing to try the alternative battery recommended by our battery supplier, [redacted]. So we shipped that battery to him promptly. However, after receiving it, he changed his mind and took the position that we had shipped him the "wrong" battery-which is totally untrue.[redacted] decided to NOT try the battery we had shipped to him and we requested he return it directly to our source to keep shipping costs to a minimum. He insisted we refund both the cost of the battery PLUS shipping charges to and from him (which we told him we do NOT do-it is not our policy to refund shipping charges, nor is it the policy of our battery supplier, [redacted]. In fact, [redacted] called our supplier, [redacted] (unbeknownst to York Marketing-we found out after calling them asking if they had received the battery back from [redacted]) and insisted they refund shipping charges and he was told by the [redacted]. customer service person (Mark) that is NOT [redacted]'s policy.We are not going to refund shipping charges to [redacted]-we have already refunded the cost of the battery plus the PA 6% sales tax charged back to his [redacted] credit card that he used for this purchase. That is all that we will be refunding. Our policy about refunding shipping charges is fair and reasonable and is consistent with the policy of ALL of our sources-who are either manufacturers or wholesale distributors. If you have any other issues or concerns, please e-mail us at [redacted].net and we will respond promptly. Regards,Sharon A.Owner

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jan 14, 2016 at 10:15 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Thu, Jan 14, 2016 at 10:01 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] information: [redacted] reverted the 15.55 cents shipping expense back to my account. There is no need for york marketing to refund me.It would well if york marketing expressed some candor and a mea culpa.On Wed, Jan 13, 2016 at 1:11 PM, [redacted] <[redacted]@[redacted].com> wrote:> To make a long story short :I ordered a 9 volt lantern battery . I thought she would tell me it is no longer made . But she surprised me by sending a 12 battery . I contacted her . She tried to convince me that " It should work"(her words ).I thought I would give her the benefit of the doubt  I ran her suggestion by three professional> electricians . their unanimous advice " don't do it". So I returned it. The rest is self serving and distorted reasoning.This is the last time I will engage in "he said and she said. " I hope she goes over the several the emails we exchanged in Nov. and December and reaches a more accurate interpretation of the events . Incidentally I have no problem forwarding all the emails to anyone who is interested .Let them judge for themselves.> best regards

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jan 14, 2016 at 10:15 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Jan 14, 2016 at 10:01 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] information: [redacted] reverted the 15.55 cents shipping expense back to my account. There is no need for york marketing to refund me.It would well if york marketing expressed some candor and a mea culpa.On Wed, Jan 13, 2016 at 1:11 PM, [redacted] <[redacted].com> wrote:> To make a long story short :I ordered a 9 volt lantern battery . I thought she would tell me it is no longer made . But she surprised me by sending a 12 battery . I contacted her . She tried to convince me that " It should work"(her words ).I thought I would give her the benefit of the doubt  I ran her suggestion by three professional> electricians . their unanimous advice " don't do it". So I returned it. The rest is self serving and distorted reasoning.This is the last time I will engage in "he said and she said. " I hope she goes over the several the emails we exchanged in Nov. and December and reaches a more accurate interpretation of the events . Incidentally I have no problem forwarding all the emails to anyone who is interested .Let them judge for themselves.> best regards