York Tranmission & Auto Center

Oct2017Yes we did Rebuild the transmission in the postal *** Initially the customer failed to disclose on the phone that it was a postal [redacted] being used for commercial use After Rebuilding the transmission it was discovered that his Throttle valve cable was no good He insisted upon taking it in that condition, and brought it back later We installed the cable at no charge even though it is not a covered component of the vehicle Yes on 1/16/ He did bring it back for a minor leak that was repaired promptly at no charge! This leak was observed on the Free week check up We do ask our customers check up This is standard procedure in the automotive transmission industry Yes he brought it back 8-7- At that time we found the ATF was somewhat discolored It was appox qts low and leaking from a transmission cooler line (a non covered component) We flushed the AT fluid, fixed the leaking line and Road tested vehicle no problem noticed with correct amount of AT fluid Called the customer 8-9-to advise him it was ready (days) he said he would pick it up on 8-10-in pm, I waited for him to arrive to go over the vehicle with him The customer would not let me get a word in, made hostile action and move at me when I tried to explain to him that his Speedometer (needle on dash) was not working properly Again the customer will not even give the courtesy of hearing a person out therefore there is no communication The vehicle is in very poor condition, engine oil leaks terrible, Rear end howling very loud The transmission is computer controlled and cooler line, TV cables, etcnot covered under warranty He needs to read the warranty that he signed and agreed to The customer became a law student in and makes threat after threat All of a sudden since every business he goes to has issues He needs to read his signed warranty Thank you, Norm T.General Manager

11-10-2017To Revdex.comI doubt seriously that [redacted] has a? transmission? leak at all.? On or around 1025-he contacted my wife (Vanessa) claimed he had a? transmission? leak, an appointment was set for 10-30-for? ? [redacted] to drop off his jeep So that we may examine this alleged leak? ? [redacted] did not keep his appointment.? He? did not? bring? the vehicle in.? Because? [redacted] claims the transmission is Leaking and refuses to return the vehicle? His warranty is now revoked as this is a driver Abuse also in combination with his prior cooler line leak.? I have been truthful with my statements to the Revdex.com, All of them, and will sent some attachments with this fax.? Thank you,? Norm T.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The shop has been deemed incompetent and the vehicle will not be returned per advice given to [redacted] The risk of further dealings with [redacted] far exceeds the reward.As stated earlier, I did decide not to return the vehicle for service on 10-30.MrT [redacted] makes incorrect ASSUMPTIONS not based on fact regarding my level of legal training, etc In other cases he has likewise demonstrated his tendency to act incorrectly based on illogical assumptions.I want no further contact with MrT [redacted] and will continue to pursue ***full reimbursement of the charge to my credit card in December 2016***.In addition to the response I just posted tonight, I want to make the following assertion:It is my opinion that MrT***'s/***'s posting of messages I have put on my [redacted] page (going back about a year ago) has no legitimate purpose and borders on cyberstalking At best he is attempting to lead people to make illogical assumptions.Thank you for your attention to this additional matter Regards, [redacted]

Oct2017Yes we did Rebuild the transmission in the postal ***.? Initially the customer failed to disclose on the phone that it was a postal [redacted] being used for commercial use.? After Rebuilding the transmission it was discovered that his Throttle valve cable was no good.? He insisted upon taking it in that condition, and brought it back later.? We installed the cable at no charge even though it is not a covered component of the vehicle.? Yes on 1/16/17.? He did bring it back for a minor leak that was repaired promptly at no charge!? ? This leak was observed on the Free week check up.? We do ask our customers check up.? This is standard procedure in the automotive transmission industry.? ? Yes he brought it back 8-7-17.? At that time we found the ATF was somewhat discolored.? It was appox qts low and leaking from a transmission cooler line (a non covered component)? ? We flushed the AT fluid, fixed the leaking line and Road tested vehicle no problem noticed with correct amount of AT fluid.? Called the customer 8-9-to advise him it was ready.? (days)? he said he would pick it up on 8-10-in pm, I waited for him to arrive to go over the vehicle with him.? ? The customer would not let me get a word in, made hostile action and move at me when I tried to explain to him that his Speedometer (needle on dash) was not working properly.? Again the customer will not even give the courtesy of hearing a person out therefore there is no communication.? ? The vehicle is in very poor condition, engine oil leaks terrible, Rear end howling very loud.? The transmission is computer controlled and cooler line, TV cables, etcnot covered under warranty.? He needs to read the warranty that he signed and agreed to.? ? The customer became a law student in and makes threat after threat.? All of a sudden since every business he goes to has issues.? He needs to read his signed warranty.? ? Thank you,? Norm T.General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The shop has been deemed incompetent and the vehicle will not be returned per advice given to *** ** ***. The risk of further dealings with *** far exceeds the reward.As stated earlier, I did decide not to return the vehicle for service on 10-30.MrT*** makes incorrect ASSUMPTIONS not based on fact regarding my level of legal training, etc. In other cases he has likewise demonstrated his tendency to act incorrectly based on illogical assumptions.I want no further contact with MrT*** and will continue to pursue ***full reimbursement of the charge to my credit card in December 2016***.In addition to the response I just posted tonight, I want to make the following assertion:It is my opinion that MrT***'s/***'s posting of messages I have put on my *** page (going back about a year ago) has no legitimate purpose and borders on cyberstalking. At best he is attempting to lead people to make illogical assumptions.Thank you for your attention to this additional matter
Regards,
*** ***

11-10-2017To Revdex.comI doubt seriously that *** *** has a transmission leak at all. On or around 1025-he contacted my wife (Vanessa) claimed he had a transmission leak, an appointment was set for 10-30-for *** *** to drop off his jeep So that we may examine this alleged leak *** *** did not keep his appointment. He did not bring the vehicle in. Because *** *** claims the transmission is Leaking and refuses to return the vehicle His warranty is now revoked as this is a driver Abuse also in combination with his prior cooler line leak. I have been truthful with my statements to the Revdex.com, All of them, and will sent some attachments with this fax. Thank you, Norm T.

6/14/2017In response to the customers request for a refund we have not done any warranty checks etc etc. I would be more than willing to drive along with the customer and let him point out to me the slipping. The customer brought the truck back in shortly after delivery and said he heard
some type of chunk/click noise on the way home but it did not do it on the way back in here. No problem we checked over the vehicle no problem found. The customer brought the truck back 5-9-17, chattering, missing? after many road tests. The truck is missing (engine miss). I asked how long have you had the truck customer says since new, when have you changed plugs, never, *** recommends plugs changed at K miles, it is pass due. I found a local garage for the customer that changes these plugs as these are the plugs that break off. I suggested coils and plugs all OEM not after market. I will enclose our original work sheet and the work sheet for 5-9-17. The customer is not due a refund we have provided the service. We do not warranty the entire truck only the transmission. Again do not drop off the truck, pick me up and we will drive it together so that this slip can be pointed out to me. Thank you

Oct2017Yes we did Rebuild the transmission in the postal ***.? Initially the customer failed to disclose on the phone that it was a postal *** being used for commercial use.? After Rebuilding the transmission it was discovered that his Throttle valve cable was no good.? He
insisted upon taking it in that condition, and brought it back later.? We installed the cable at no charge even though it is not a covered component of the vehicle.? Yes on 1/16/17.? He did bring it back for a minor leak that was repaired promptly at no charge!? ? This leak was observed on the Free week check up.? We do ask our customers check up.? This is standard procedure in the automotive transmission industry.? ? Yes he brought it back 8-7-17.? At that time we found the ATF was somewhat discolored.? It was appox qts low and leaking from a transmission cooler line (a non covered component)? ? We flushed the AT fluid, fixed the leaking line and Road tested vehicle no problem noticed with correct amount of AT fluid.? Called the customer 8-9-to advise him it was ready.? (days)? he said he would pick it up on 8-10-in pm, I waited for him to arrive to go over the vehicle with him.? ? The customer would not let me get a word in, made hostile action and move at me when I tried to explain to him that his Speedometer (needle on dash) was not working properly.? Again the customer will not even give the courtesy of hearing a person out therefore there is no communication.? ? The vehicle is in very poor condition, engine oil leaks terrible, Rear end howling very loud.? The transmission is computer controlled and cooler line, TV cables, etcnot covered under warranty.? He needs to read the warranty that he signed and agreed to.? ? The customer became a law student in and makes threat after threat.? All of a sudden since every business he goes to has issues.? He needs to read his signed warranty.? ? Thank you,? Norm T.General Manager

11-10-2017To Revdex.comI doubt seriously that [redacted] has a transmission leak at all.  On or around 1025-17 he contacted my wife (Vanessa) claimed he had a transmission leak, an appointment was set for 10-30-17 for  [redacted] to drop off his jeep So that we may examine this alleged leak  [redacted] did not keep his appointment.  He did not bring the vehicle in.  Because [redacted] claims the transmission is Leaking and refuses to return the vehicle  His warranty is now revoked as this is a driver Abuse also in combination with his prior cooler line leak. I have been truthful with my statements to the Revdex.com, All of them, and will sent some attachments with this fax. Thank you, Norm T.

Oct. 4 2017Yes we did Rebuild the transmission in the 1996 postal [redacted].  Initially the customer failed to disclose on the phone that it was a postal [redacted] being used for commercial use.  After Rebuilding the transmission it was discovered that his Throttle valve cable was no good.  He...

insisted upon taking it in that condition, and brought it back later.  We installed the cable at no charge even though it is not a covered component of the vehicle.  Yes on 1/16/17.  He did bring it back for a minor leak that was repaired promptly at no charge!   This leak was observed on the Free 2 week check up.  We do ask our customers check up.  This is standard procedure in the automotive transmission industry.  Yes he brought it back 8-7-17.  At that time we found the ATF was somewhat discolored.  It was appox 2 qts low and leaking from a transmission cooler line (a non covered component)  We flushed the AT fluid, fixed the leaking line and Road tested vehicle no problem noticed with correct amount of AT fluid.  Called the customer 8-9-17 to advise him it was ready.  (2 days)  he said he would pick it up on 8-10-17 in pm, I waited for him to arrive to go over the vehicle with him.   The customer would not let me get a word in, made hostile action and move at me when I tried to explain to him that his Speedometer (needle on dash) was not working properly.  Again the customer will not even give the courtesy of hearing a person out therefore there is no communication.  The vehicle is in very poor condition, engine oil leaks terrible, Rear end howling very loud.  The transmission is computer controlled and cooler line, TV cables, etc. not covered under warranty.  He needs to read the warranty that he signed and agreed to.  The customer became a law student in 2016 and makes threat after threat.  All of a sudden since 2016 every business he goes to has issues.  He needs to read his signed warranty.  Thank you, Norm T.General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The shop has been deemed incompetent and the vehicle will not be returned per advice given to [redacted].  The risk of further dealings with [redacted] far exceeds the reward.As stated earlier, I did decide not to return the vehicle for service on 10-30.Mr. T[redacted] makes incorrect ASSUMPTIONS not based on fact regarding my level of legal training, etc.  In other cases he has likewise demonstrated his tendency to act incorrectly based on illogical assumptions.I want no further contact with Mr. T[redacted] and will continue to pursue [redacted]full reimbursement of the charge to my credit card in December 2016[redacted].In addition to the response I just posted tonight, I want to make the following assertion:It is my opinion that Mr. T[redacted]'s/[redacted]'s posting of messages I have put on my [redacted] page (going back about a year ago) has no legitimate purpose and borders on cyberstalking.  At best he is attempting to lead people to make illogical assumptions.Thank you for your attention to this additional matter.
Regards,
[redacted]