Yorks Garage & Body Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I searched the Internet and nowhere does it mention a transmission disassemble is needed to replace a sensor for a 6-speed I'm contacting *** to confirm this I honestly don't believe any service was done to my car I've already traded that vehicle in so it's no longer in my possession to confirm or deny this.Also the initial hour engine diagnosis was completely unnecessary since it was preformed by *** who refereed me to Gary's - that paperwork was provided to them prior to performing any work.I was given an estimate of $to repair my car which was right at my cost threshold; but due to the fact it was told to me that it would be a same day repair, which would required "NO DIS-ASSEMBLY", I agreed to the service I ran up a large charge on my rental because it was returned days late because the day repair job took days I called to check daily on the status and each time I was told that I would get a call back in an hour, (which also never happened)
Regards,
*** ***

Hello , [redacted] .  This is Gary's Auto Service's response to complaint # [redacted] : The customer was referred to us by another shop that does not perform any transmission related repairs. the customer authorized one hour of diagnostic labor. Our procedures  whenever possible start at the "...

least expensive" repair option first. Tech. used this one hour to identify the best course of action , and test through transmission-to-computer external wiring . The external wiring tested through without open or shorted failures. [redacted] repair flow charts indicate that the next items to be confirmed are vehicle input & output speed sensors. These items if faulty can couse symptoms the customer described. The customer was advised that removing and replacing these sensors may correct the problem. The customer was advised that [redacted] , and [redacted] procedures both recommend this as the next step in this process. The customer was advised that this procedure is the next recommended , and is not a certain solution to the problem. Customer authorized what requires partial diassembly of the 6 speed transmission to gain access  the sensors inside. The internet " unplug & plug in " procedures do not apply to a 6 speed transmission.  The labor charged was two hours to disassemble for access, remove and replace two sensors reconnect , reassemble ,refill partially drained fluid. Tech. then reset stored codes & retested to see whether the problem was solved. Tech. found that the transmission behaved normally. tech. tech. drove for quality assurance. transmission abnormal behaior recurred. Tech. then researched and performed a  "next step " in recommended repair procedures one hour of labor. The next step in procedure stated to remove and replace the transmission internal computer or TCM , then have dealer or equivalent person program the TCM time spent on the customer's car was in excess of four hours. the service manager explained that the labor amount was $ 396. this is computed at 4 hrs.@ $ 99. per hr.  The customer did not authorize our shop to proceed with this repair.  Customer picked up his car and left.  Gary's Auto Service strives to contain costs and make effective solutions to issues with modern vehicles. The unfortunate reality of modern vehicle repairs is the often-high costs involved . We make every effort to do the best job that we can.  Many customers have not experienced this cost-to-repair yet.