Complaint: [redacted]
I am rejecting this response because:I have never spoken to [redacted] so I do not know why he is responding to information that is second hand and untrue based on what he was told. This is not he said she said as he so brazening responded these are facts based on the agreement when I took my vehicle to get repaired at this very dishonest company. My vehicle was in Domingo Vara service department for 4 days before it was even diagnosed during that time I was without a vehicle that is why I asked for a rental vehicle because your company's service department was back logged, Mrs Kai agreed that your company would pay for any days after two days because of this back log, this has nothing to do with an extended warranty because the extended warranty would only pay for two days. I know you want to hide behind an extended warranty but the simple fact of the matter is if this was the fact then why didn't your service department tell me at that time they would not pay for the rental expanses as promised because of the warranty? And why was I contacted after repairs had been completed by my service POC [redacted] to ask if I would be willing to pay for 40% of the rental vehicle bill, I replied NO because your company had already agreed to pay for the bill except for the two days, which I communicated to [redacted], his response was alright I will let my manager know. It is ridiculous how your company treats there customers trying to blame the customer for your shady business practices, just paid what you promised and be done with this disgraceful, shady business practices. If not then admit not caring about your customers I am not opposed to paying for the work you did which was paid in full, but I did not agree to pay for rental car expanses your company did and now its time to do what you promised PAY WHAT YOU OWE AND STOP TRYING TO BLAME THE CUSTOMER for your incompetence!
Regards,
[redacted]
To whom it may concern, my name is [redacted] and I am the body shop manger and I do not recall this event. I have been employed here at Domingo Vara Collision Center for over 15 years and I have never disrespected any of my customers period.This person is not in our data base so there no way I...
can call this person to resolve any issue at this time. With the recent Hail storms in San Antonio our shop has been doing the best it can to meet the needs of our customers. If the check has a third party we can not except the check till the third party has signed off on the check. We inform all customers about this procedure when check is sent straight to the customer. Vehicle will not be release unless all monies owed is paid in full. [redacted] is my direct number if the customer would like to resolve any issues Thank You
We understand your frustration with your vehicle, but when we inspected it the battery was indeed failing and needed replacement. Any other problems you had with that vehicle, were not apparent when you visited our facility and I can assure you that our techs are competent in the work that is...
done in spite of the opinion of the one person you spoke with. I am sorry but there will be no reversal of the ticket and we are definitely not going to reimburse you for the rental expense or the battery. And I am sorry if you disagree, but this decision is final and any future appeals to this decision will result in the same message being sent to you via the Revdex.com. We are correct in our assessment of your battery needing to be replaced and no refunds will be issued for the battery or rental expense incurred. Thank you and have a nice day.
Complaint: [redacted]
I am rejecting this response because: I spoke with my insurance adjuster and she told me that the dealer never told her the details of what was going on. They never told her that I had requested them installing the running board I provided rather than new ones. She told me that if I requested that the running boards I took be installed
,they should have installed them. There is no company policy requiring me to install new OEM running boards, and I never authorize the dealer to install new OEM running boards. The bottom line is that someone at this dealership dropped the ball and lost my running boards and management refuses to make things right, very little regard to customer satisfaction. This is the first GM dealership I've done business with where they treat their customer like st. I have also filed a complaint with General Motors. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was emailing in regards to the complaint that was left back in 07/01, the issue has been fully resolved as the body shop is continuing to assist us with the insurance company and the lean holder. Today we will be picking up our vehicle from the shop and all issues have been taken care of we can remove the complaint from this company. Best Regards, [redacted]
The customer has a lean holder on the check and it is out policy to have all party's sign the check before we are able to release and vehicle. This helps protect the lean that all repairs have been complete. We advise all customers to have the check sign while the vehicle is in process there are...
some lean holders that require the vehicle to be completed before they will sign a check. It is the customers responsibility to have the check or checks signed by all party's before pick up. Thank You
When I spoke to Mr. [redacted] I did agreed to pay for his rental of a midsize vehicle (Mr. [redacted] upgraded to an SUV) until his extended warranty would agree to cover the repairs and rental cost while his vehicle being repaired. Due tho the extended time frame the dealership was taking...
to diagnose his vehicles concern. After speaking to his extended warranty they declined to cover any of the cost for the repairs or to cover any rental. Mr. [redacted] was informed of the situation and he agreed to has his vehicle repaired and his expense. The dealership received a bill from [redacted] (attached) because of the confusion on who was paying the bill. The dealership paid 60% of the rental bill. Mr. [redacted] is responsible for the reminder if the bill due to his extended warranty not covering any of the cost and he upgraded top an SUV.
I/'m the Body Shop Manger and I spoke with your mother in law and you wife there were my other co-workers that were in the office when we were speaking and their was no cussing or disrespect come form me our my staff. I did ask your mother in law to please leave after she refuse to being disrespectful. The last compliant you sent stated that someone was cussing and in your face which was not a true statement. You were not here when your wife and mother in law were here picking up their car. I waved a 105.00$ check out charge on the dash lights that were not related to the accident and I also gave 100.00$ off your deductible. Our policy here at Domingo Vara is to collect all monies before it can released. I do apologize for any inconvenience but we our on hold for the insurance check not Domino Vara Thank You again my number is [redacted] if you would like to speak to me.
My sales manager will address this and call him to discuss, but as far as I am concerned he is the proud owner of a nice pre-owned vehicle and there is no such thing as returning it. Thank you.
Complaint: [redacted]
I am rejecting this response because: The vehicle is under [redacted], it was a short man with glasses in the body shop. I will speak to my mother in law to get the mans name but the event did happen and went brought to the attention of Domingo the actual owner he said he would handle the situation whos to say he even did anything as I still have not received my vehicle. It has been about 3 months since the hailstorm, the insurance company had resent the check and come to find out the check was not signed once again I have to wait 10 more days to get my vehicle, you can release the vehicle under good faith from the insurance company I personally work at a body shop and they can send you a fax of the check before releasing the vehicle and re sending the check. At that you can even put a lean on the vehicle or have it repossessed, not to mention the insurance company has already but a deposit on the job.
Regards,
[redacted]
This can go round and round with he said she said. The fact is Mr. [redacted]'s vehicle was in need of repair without any factory warranty. The Dealership was under no obligation to offer any assistance, but we did. I offered to extended to pay the cost of a rental until Mr. [redacted]'s extended warranty agreed to cover the cost. Once the extended warranty declined to cover any cost. At that point the financial responsibility became Mr. [redacted]'s. Which he did agree to pay before any repairs were made. The rental bill is in addition to the cost of the repairs. Because I had initially agreed to assist while we waiting on diagnostic and his extended his warranty the dealership generously paid $ 600.00 60% . It should have only been 5 Days @ 35.00 which would have been $175.00. Mr. [redacted] is correct instating there was no agreement to a 60/40 split, the dealership paid the bigger portion to assist the customer.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] These people turned everything around, shame on them for lying and pretending they care. Ms. [redacted] did waive the fee for putting my vehicle under the diagnostic machine only because she knew the Mr. [redacted] lied. [redacted] I never spoke with you until I went to pick up truck and never mentioned the pulley.. I am going to put this matter on facebook, twitter to all my friends and relatives. It will come and hit them on the face other people will notice and I hope Mr [redacted] has more sense to solve problems like his father did. Mechanics that work their are friends and know what is going on at the dealership.
Complaint: [redacted]
I am rejecting this response because:I have never spoken to [redacted] so I do not know why he is responding to information that is second hand and untrue based on what he was told. This is not he said she said as he so brazening responded these are facts based on the agreement when I took my vehicle to get repaired at this very dishonest company. My vehicle was in Domingo Vara service department for 4 days before it was even diagnosed during that time I was without a vehicle that is why I asked for a rental vehicle because your company's service department was back logged, Mrs Kai agreed that your company would pay for any days after two days because of this back log, this has nothing to do with an extended warranty because the extended warranty would only pay for two days. I know you want to hide behind an extended warranty but the simple fact of the matter is if this was the fact then why didn't your service department tell me at that time they would not pay for the rental expanses as promised because of the warranty? And why was I contacted after repairs had been completed by my service POC [redacted] to ask if I would be willing to pay for 40% of the rental vehicle bill, I replied NO because your company had already agreed to pay for the bill except for the two days, which I communicated to [redacted], his response was alright I will let my manager know. It is ridiculous how your company treats there customers trying to blame the customer for your shady business practices, just paid what you promised and be done with this disgraceful, shady business practices. If not then admit not caring about your customers I am not opposed to paying for the work you did which was paid in full, but I did not agree to pay for rental car expanses your company did and now its time to do what you promised PAY WHAT YOU OWE AND STOP TRYING TO BLAME THE CUSTOMER for your incompetence!
Regards,
[redacted]
To whom it may concern, my name is [redacted] and I am the body shop manger and I do not recall this event. I have been employed here at Domingo Vara Collision Center for over 15 years and I have never disrespected any of my customers period.This person is not in our data base so there no way I...
can call this person to resolve any issue at this time. With the recent Hail storms in San Antonio our shop has been doing the best it can to meet the needs of our customers. If the check has a third party we can not except the check till the third party has signed off on the check. We inform all customers about this procedure when check is sent straight to the customer. Vehicle will not be release unless all monies owed is paid in full. [redacted] is my direct number if the customer would like to resolve any issues Thank You
We understand your frustration with your vehicle, but when we inspected it the battery was indeed failing and needed replacement. Any other problems you had with that vehicle, were not apparent when you visited our facility and I can assure you that our techs are competent in the work that is...
done in spite of the opinion of the one person you spoke with. I am sorry but there will be no reversal of the ticket and we are definitely not going to reimburse you for the rental expense or the battery. And I am sorry if you disagree, but this decision is final and any future appeals to this decision will result in the same message being sent to you via the Revdex.com. We are correct in our assessment of your battery needing to be replaced and no refunds will be issued for the battery or rental expense incurred. Thank you and have a nice day.
Complaint: [redacted]
t. I have also filed a complaint with General Motors. Regards,
I am rejecting this response because: I spoke with my insurance adjuster and she told me that the dealer never told her the details of what was going on. They never told her that I had requested them installing the running board I provided rather than new ones. She told me that if I requested that the running boards I took be installed
,they should have installed them. There is no company policy requiring me to install new OEM running boards, and I never authorize the dealer to install new OEM running boards. The bottom line is that someone at this dealership dropped the ball and lost my running boards and management refuses to make things right, very little regard to customer satisfaction. This is the first GM dealership I've done business with where they treat their customer like s
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was emailing in regards to the complaint that was left back in 07/01, the issue has been fully resolved as the body shop is continuing to assist us with the insurance company and the lean holder. Today we will be picking up our vehicle from the shop and all issues have been taken care of we can remove the complaint from this company. Best Regards, [redacted]
The customer has a lean holder on the check and it is out policy to have all party's sign the check before we are able to release and vehicle. This helps protect the lean that all repairs have been complete. We advise all customers to have the check sign while the vehicle is in process there are...
some lean holders that require the vehicle to be completed before they will sign a check. It is the customers responsibility to have the check or checks signed by all party's before pick up. Thank You
When I spoke to Mr. [redacted] I did agreed to pay for his rental of a midsize vehicle (Mr. [redacted] upgraded to an SUV) until his extended warranty would agree to cover the repairs and rental cost while his vehicle being repaired. Due tho the extended time frame the dealership was taking...
to diagnose his vehicles concern. After speaking to his extended warranty they declined to cover any of the cost for the repairs or to cover any rental. Mr. [redacted] was informed of the situation and he agreed to has his vehicle repaired and his expense. The dealership received a bill from [redacted] (attached) because of the confusion on who was paying the bill. The dealership paid 60% of the rental bill. Mr. [redacted] is responsible for the reminder if the bill due to his extended warranty not covering any of the cost and he upgraded top an SUV.
I/'m the Body Shop Manger and I spoke with your mother in law and you wife there were my other co-workers that were in the office when we were speaking and their was no cussing or disrespect come form me our my staff. I did ask your mother in law to please leave after she refuse to being disrespectful. The last compliant you sent stated that someone was cussing and in your face which was not a true statement. You were not here when your wife and mother in law were here picking up their car. I waved a 105.00$ check out charge on the dash lights that were not related to the accident and I also gave 100.00$ off your deductible. Our policy here at Domingo Vara is to collect all monies before it can released. I do apologize for any inconvenience but we our on hold for the insurance check not Domino Vara Thank You again my number is [redacted] if you would like to speak to me.
My sales manager will address this and call him to discuss, but as far as I am concerned he is the proud owner of a nice pre-owned vehicle and there is no such thing as returning it. Thank you.
Complaint: [redacted]
I am rejecting this response because: The vehicle is under [redacted], it was a short man with glasses in the body shop. I will speak to my mother in law to get the mans name but the event did happen and went brought to the attention of Domingo the actual owner he said he would handle the situation whos to say he even did anything as I still have not received my vehicle. It has been about 3 months since the hailstorm, the insurance company had resent the check and come to find out the check was not signed once again I have to wait 10 more days to get my vehicle, you can release the vehicle under good faith from the insurance company I personally work at a body shop and they can send you a fax of the check before releasing the vehicle and re sending the check. At that you can even put a lean on the vehicle or have it repossessed, not to mention the insurance company has already but a deposit on the job.
Regards,
[redacted]
This can go round and round with he said she said. The fact is Mr. [redacted]'s vehicle was in need of repair without any factory warranty. The Dealership was under no obligation to offer any assistance, but we did. I offered to extended to pay the cost of a rental until Mr. [redacted]'s extended warranty agreed to cover the cost. Once the extended warranty declined to cover any cost. At that point the financial responsibility became Mr. [redacted]'s. Which he did agree to pay before any repairs were made. The rental bill is in addition to the cost of the repairs. Because I had initially agreed to assist while we waiting on diagnostic and his extended his warranty the dealership generously paid $ 600.00 60% . It should have only been 5 Days @ 35.00 which would have been $175.00. Mr. [redacted] is correct instating there was no agreement to a 60/40 split, the dealership paid the bigger portion to assist the customer.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] These people turned everything around, shame on them for lying and pretending they care. Ms. [redacted] did waive the fee for putting my vehicle under the diagnostic machine only because she knew the Mr. [redacted] lied. [redacted] I never spoke with you until I went to pick up truck and never mentioned the pulley.. I am going to put this matter on facebook, twitter to all my friends and relatives. It will come and hit them on the face other people will notice and I hope Mr [redacted] has more sense to solve problems like his father did. Mechanics that work their are friends and know what is going on at the dealership.