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Yorkville Hill Landscaping, Inc.

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Reviews Yorkville Hill Landscaping, Inc.

Yorkville Hill Landscaping, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/06/29) */
Yorkville Hill Landscaping completed a project for [redacted] on July 7, 2014. Our policy is to warranty plants for one year with a few exceptions. Those exceptions are listed in our terms and conditions that are included on every quote...

that is given to our customers. In our terms it states the following regarding plant material: "Provided plants receive reasonable care and water, and account is paid in full, we guarantee to replace any plant that fails to survive for one full year from the date it was installed. Seed, sod, annuals, roses, perennials and transplanted material are not guaranteed."
This spring, the [redacted] found that five shrubs had not made it through the winter and called us to request replacements. At that time, they did not indicate what type of shrubs that had not survived. The first call about the dead shrubs was very early in the spring. That early in the spring, not all plants have started to come back yet from winter, especially roses, as they come back in late spring. Despite that, we passed the message to their salesperson [redacted]. He would stop by their house when it fit into his schedule and look at the dead plants. Unfortunately, they called during our busiest time of the season and [redacted] was not able to make it to their house to look at the plants as quickly as they had hoped, so they called again. To the best of our recollection, they called our office between 2-4 times regarding these dead shrubs. One of those calls when Mrs. [redacted] called our office, she spoke with our office manager [redacted]. From the description of the shrubs that Mrs. [redacted] gave [redacted], she figured that they might be roses which are not warrantied. [redacted] told Mrs. [redacted] during that call that perennials and roses are not warrantied. But she also told Mrs. [redacted] that [redacted] would stop and take a look at the plants in question to verify if they were roses or not.
[redacted] did stop out and look at the plants within the next few days after [redacted]'s conversation with Mrs. [redacted]. He did verify that the plants were roses. He sent an email to Mr. [redacted] on May 30, 2015 explaining that the shrubs in question were roses and that we do not replace rose bushes per our company policy.
A few days after [redacted] sent that email, Mr. [redacted] stopped by our office. He claimed we had not contacted him. [redacted] explained to him again that roses are not warrantied. Also, we produced the copy of the email that was sent to him explaining that the roses were not warrantied. He expressed his displeasure regarding this issue at that time.
We strive to do the best thing for each of our customers. We do our best to recommend installing plants that we know thrive in this area and are hardy enough to withstand the Midwest winters. We install the same type of roses that were installed at the [redacted] in many of our projects, and we rarely have to replace them. It is unfortunate that the roses we planted at the [redacted]s did not survive, as we are not able to replace them at no charge per our company policy.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. The customer service I received from Yorkville Hill was horrible. I specifically told [redacted] not to plant anything that was high maintenance or that needed to be replaced every year. He also guaranteed his work and said that if ANY of the plants/shrubs did not survive the 1st year, he would replace them free of charge since his work comes with a 1 year warranty.
Unfortunately we trusted his word.
The only thing we can do is move on and make sure everyone we know does NOT do business with them.
As a business owner I would do my best to not get a customer upset.. Especially over a couple dollars worth of plants..

Initial Business Response /* (1000, 5, 2015/06/29) */
Yorkville Hill Landscaping completed a project for [redacted] on July 7, 2014. Our policy is to warranty plants for one year with a few exceptions. Those exceptions are listed in our terms and conditions that are included on every...

quote that is given to our customers. In our terms it states the following regarding plant material: "Provided plants receive reasonable care and water, and account is paid in full, we guarantee to replace any plant that fails to survive for one full year from the date it was installed. Seed, sod, annuals, roses, perennials and transplanted material are not guaranteed."
This spring, the [redacted] found that five shrubs had not made it through the winter and called us to request replacements. At that time, they did not indicate what type of shrubs that had not survived. The first call about the dead shrubs was very early in the spring. That early in the spring, not all plants have started to come back yet from winter, especially roses, as they come back in late spring. Despite that, we passed the message to their salesperson [redacted]. He would stop by their house when it fit into his schedule and look at the dead plants. Unfortunately, they called during our busiest time of the season and [redacted] was not able to make it to their house to look at the plants as quickly as they had hoped, so they called again. To the best of our recollection, they called our office between 2-4 times regarding these dead shrubs. One of those calls when Mrs. [redacted] called our office, she spoke with our office manager [redacted]. From the description of the shrubs that Mrs. [redacted] gave [redacted], she figured that they might be roses which are not warrantied. [redacted] told Mrs. [redacted] during that call that perennials and roses are not warrantied. But she also told Mrs. [redacted] that [redacted] would stop and take a look at the plants in question to verify if they were roses or not.
[redacted] did stop out and look at the plants within the next few days after [redacted]'s conversation with Mrs. [redacted]. He did verify that the plants were roses. He sent an email to Mr. [redacted] on May 30, 2015 explaining that the shrubs in question were roses and that we do not replace rose bushes per our company policy.
A few days after [redacted] sent that email, Mr. [redacted] stopped by our office. He claimed we had not contacted him. [redacted] explained to him again that roses are not warrantied. Also, we produced the copy of the email that was sent to him explaining that the roses were not warrantied. He expressed his displeasure regarding this issue at that time.
We strive to do the best thing for each of our customers. We do our best to recommend installing plants that we know thrive in this area and are hardy enough to withstand the Midwest winters. We install the same type of roses that were installed at the [redacted] in many of our projects, and we rarely have to replace them. It is unfortunate that the roses we planted at the [redacted]s did not survive, as we are not able to replace them at no charge per our company policy.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. The customer service I received from Yorkville Hill was horrible. I specifically told [redacted] not to plant anything that was high maintenance or that needed to be replaced every year. He also guaranteed his work and said that if ANY of the plants/shrubs did not survive the 1st year, he would replace them free of charge since his work comes with a 1 year warranty.
Unfortunately we trusted his word.
The only thing we can do is move on and make sure everyone we know does NOT do business with them.
As a business owner I would do my best to not get a customer upset.. Especially over a couple dollars worth of plants..

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Address: 8591 State Route 126, Yorkville, Illinois, United States, 60560-9744

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