Sign in

Yoshi's Japanese Restaurant

Sharing is caring! Have something to share about Yoshi's Japanese Restaurant? Use RevDex to write a review
Reviews Yoshi's Japanese Restaurant

Yoshi's Japanese Restaurant Reviews (3)

Ms [redacted] has no valid claim for several reasons.- She did not pay us in full for the contract she had with usSee attachment.- The Arizona State Registrar only requires a year labor warranty and her roof is over years old.- The Manufacturer of the shingles [redacted] , will no longer warranty the shingles due to the extreme weather conditions in valley this past Monsoon seasonThe governor [redacted] even had to declare a State of Emergency

Initial Business Response /* (1000, 9, 2016/06/10) */
***
The male client called to request a service call regarding a trouble condition on their fire alarm systemI was
not aware of the year the fire alarm system was installed and if I remember correctly the client told me they purchased the business only a number of years agoOur business is sales & service and we repair various fire alarm systems, not only Mircom productGenerally a trouble condition is an issue with wiring, old batteries, or a field device issue, which is fixable by a Mircom technician, or an electrician is called in if it is a wiring issue
Customers who do not have an account with the branch are requested to provide credit card number up front to ensure payment for the servicesThe cost of the service call was discussed on the phone, and a credit card was given for the services requestedThe service call cost was labour (Travel time and on-site time), and the vehicle charge
The technician that responded had no idea what the issue was until on site and investigated the issueThe issue found was that the panel was turned off over the winter; the internal battery depleted and reset the factory time which caused the trouble conditionThis was the very first time we had encountered this issue due to other facilities do not disconnect their life safety systems when vacantOnly when the technician opened the cabinet door was the indication of the dealer who had programmed the systemBecause this panel requires a password protection USB KEY to enter the programming set up, the technician was not able to proceed furtherAs the technician explained the situation to the male client, the female client interrupted and verbally attacked the technician and requested he leave the premisesThere was a *** with the technician that witnessed this occurrenceThe technician did provide the name and number of the dealer that could reprogram the panel to the male client before leaving the site
The female client did call meShe immediately verbally attacked me ***I calmly explained that she had called us for the service call, and we responded as requestedThere was no way we would know what the issue was until we investigated
*** *** We do however expect payment for our services provided when requested by consumers
***
Initial Consumer Rebuttal /* (3000, 11, 2016/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A better way for Mircom to handle our complaint would have been for *** *** to follow up with us directly, as we requested he do many times...his on-site tech said he would get him to call after the "no service" Call; we left numerous voicemails asking him to call to discuss our concerns; even his manager, ***, when we spoke with him, said he would give his feedback to *** and get him to call usNothingSilence***
All that said, this written response leaves us no alternative but to continue to say he is lyingEverything he says is different from what was said when we booked the service call, what was said when we called to complain to ***, even different from what ***'s manager said he confirmed with *** before calling usFor example,
-*** knew the age and style number of the system and that it predated, by many years, time frame they established an office in Atlantic Canada;
-*** knew that we had been in business for years and were the ones who owned the building when we had the system installed;
-*** knew that the system was turned off because it was giving out faulty alarms...nothing to do with winter
I listened to my ***'s conversation with *** and yes, she accused him of *** It was then that *** became aggressive and actually told my ***, ***
I was there when my *** told the technician to settle downHis temper tantrum was enough to bring her out of her office off the kitchenHe had just discovered that Mircom had not installed the system and that he could not even get into it and his swearing and loud expressions of exasperation and frustration with Mircom were not professional - especially when they were being said to no one but himself
Finally, when the on-site tech basically said there was nothing he could do and no information he could give us on how to fix our Mircom system and said he was leaving, he was asked firmly and assertively (not a verbal attack) three times before he finally complied, to simply ask his office to find our who had installed our system and how we could contact him; that information was provided within thirty seconds, that is how close to hand it was for ***That person diagnosed the problem over the phone and fixed the problem later that same day during a service call that lasted less than minutes and for which we are being chargedAnd are happy to pay; great service and competence
***
***
***

Ms *** has no valid claim for several reasons.- She did not pay us in full for the contract she had with usSee attachment.- The Arizona State Registrar only requires a year labor warranty and her roof is over years old.- The Manufacturer of the shingles *** ***, will no longer
warranty the shingles due to the extreme weather conditions in valley this past Monsoon seasonThe governor *** *** even had to declare a State of Emergency

Check fields!

Write a review of Yoshi's Japanese Restaurant

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Yoshi's Japanese Restaurant Rating

Overall satisfaction rating

Address: 510 Embarcadero W, Oakland, California, United States, 94607-3506

Phone:

Show more...

Web:

This website was reported to be associated with Yoshi's Japanese Restaurant.



Add contact information for Yoshi's Japanese Restaurant

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated