Yotrio Corporation

The issue is the lack of response from a CSR person regarding the failure of the LED system on a Hampton Bay Solar Umbrella.
We purchased an 11ft. LED Offset Solar Umbrella made by Hampton Bay (Item XXXX XXX XXX, Model *** in 2018. The LED lighting powered by a solar panel worked (dated 2017) until March 2020. Home Depot was contacted and they referred us to the Yotrio Corporation for resolution. Yotrio was contacted late April 2020 and emails were received from *** and *** in Tech Support. A new solar panel was provided (dated 2019) that contained a different plug from the solar panel to the LED lights which prohibited the connection to be made to the new solar panel. Countless phone calls were made and several emails transpired with two case numbers *** & XXXXX) stating that the technical resources would be contacting me after an attempt to locate a compatible solar panel from our umbrella. I was given the phone number XXX-XXX-XXXX by *** for follow-up. Our last email was dated 5/6/20 with photos of the incompatibility of the wiring with the new photo panel. Since then *** has been silent, no phone calls or emails have been received from the Yotrious technical resources mentioned by Cory and the six (6) attempts to reach a technical resource resulted in hangups from their communication system while on HOLD. I have attempted too many times to reach them to feel good about the Yotirous Company, and there are countless complaints regarding their absence of service.

July 06 2019 I purchased from Walmart Canada the Yotrio Montclair-swing. del'd by Can Par July 08 2019. Req'd replacement lft arm defective. N/A.
July 06 2019 I purchased online from Walmart Canada the Yotrio Montclair 3 seat-swing Mainstays Montclair Patio SwingSku: XXXXXXXXXXXXX delivered by Can Par July 08 2019. P/ O # XXXXXXXXXX for $270.17 Canadian funds charged to my Walmart MC. Yotrio case # Nov. XX XXXX Left arm of swing the paint was blistering. I filled out online form on Yotrio web sight for replacement part. Nov 13 2019 *** phoned me that he would check stock for replacement of left arm. He checked it wasn't available he gave me case # XXXXX for partial refund of $50.00 CDN to my Walmart credit card. Nov. 21 2019 *** emailed stating I had to agree to release Yotrio from any current or future bodily injuries and/or property damages caused by the Montclair 3 seat swing XXXXXXXX. He said it would be 6 - 8 weeks to receive the $50. 00 CDN to my Walmart MC. He also asked for my name and addressI emailed back Nov 22 2019 that I did agree. I emailed *** again Jan 30 2020, 9 weeks had pasted. I stated that I have not received the $50.00 CDN refund yet. I asked why it was taking so long. He replied Jan 30 2020 he emailed the accounting department/refund dept for update. As soon as he gets a reply he'll update me. Feb 16 2020 I emailed again asking where the Walmart Master Card refund was. No reply, Feb 27 2020 I emailed again asking same as above. I also asked why it was taking so long. Mar 02 2020 I called *** on his # X-XXX-XXX-XXXX, he said he would check with accounting again. He said he would email me with an answer in 24 hrs. He didn't. Mar 06 2020 I called him directly again. He said accounting told him they had problem with their banking partner and would be another 3 or more weeks. I asked him to give me updates, which he hasn't, which now is 7 weeks from my last phone call to *** at Yotriio customer service. This is April 24, 2020. I would really appreciate if the Revdex.com would be able to resolve this matter. Regards, ***. email *** X-XXX-XXX-XXXX.

I didn't receive the Hampton Bay Belleville Dining Set I ordered, and several attempts to resolve this with YoTrio Corporation's customer service have proven to be a waste of time. Aside from one of the Tiles arriving in pieces, they were the wrong color - bluish/gray Tiles - brownish/tan Chairs. I submitted all requested documentation as well as photos of the mismatched Table Tiles and Chairs. After initially brushing me off, then (when I requested to speak to a supervisor,) suddenly acknowledging the clearly evident clashing colors, I was told the matching tiles were not on hand in their warehouse. After several subsequent emails, their final response, "Once we receive them we may ship out the replacement tiles to you." [MAY? You MAY ship them out?] This mismatched dining set should never have been shipped out to anyone in the first place. Given the carelessness and unprofessionalism of YoTrio Corporation's work staff, I will never again purchase anything manufactured by this company. This Set has been returned.

Case#***. Awaiting $150usd refund for defective patio set product since May 2019. 4 months since buying product from Walmart issue not resolved.
May 11 bought 5pc patio set. Discover defective chair. Contact customer service.
May 17 case assign to ***. Reorder. Warehouse to ship part.
May 27 received part. Incorrect part. For a different set.
May 28 correct part needed not in stock.
June11 ordered new part advise2-3 weeks delivery
July 1 attempt to confirm delivery of item. Advise item not in stock and cannot confirm delivery. Offered $150usd to compensate.accepted. Advised 6-10 weeks to process
July 24 inquire on refund. Advised being process 7-21 days
Aug 16 follow up by email to ***- no response
Sept 12 follow up with subsequent email to *** -no response.

Product delivered with several damaged parts - customer service department unresponsive.
Patio umbrella (Hampton Bay Item # XXXX XXX XXX, Model # *** ordered through Home Depot on 5/1/19, arrived with damaged parts on 5/6/19. Customer service unresponsive. Company appears to have a poor reputation in this regard.

Bought a pergola manufactured by them. Parts were damaged and instructions say to contact manufacturer for damage items which I did.
Bought pergola on 4/6/2019 via walmart.com. Upon putting the item together parts were damaged. I was halfway through the process so disassembling was not an option. The direction said "stop" contact yotrio directly with parts issues. Contacted them on 4/21/2019, got an email response from *** that they were out of parts and to contact Walmart. Walmart said they could only offer a partial $30 refund on an almost $300 product. It took almost 4.5 hours to assemble on Easter Sunday!!! Not acceptable!! I emailed *** and*** about the issue today.

Found a hole in the umbrella when we assembled it that looks to be made from the Velcro on the straps
Purchased Canvas 11 1/2' Miramar Offset Umbrella with Solar Powered LED Lights from*** on April 30, 2018. Item #*** for 564.99 by Mastercard. After opening the box and assembling it we noticed a hole in the umbrella canvas. We believe it be be a defect in the way the product is made. It looks to be wear from the Velcro on the strap that secures the umbrella in the down position. I contacted the company at *** on May 7, 2018 at approx 12:50 EST and spoke with Ashley who told me that there were none in stock and that she would build a case for us. Case # 21317. I was to email her at ***@yotrious.com and send a picture of the damaged umbrella and a copy of my store receipt. I did this also on May 7. On July 21 I sent an email following up with her since I hadn't heard anything from her. On Sept 11, 2018 I once again sent another email following up. As of today I still have not received a reply or a replacement umbrella.

The patio furniture I ordered had a gash in the left arm. The company has not corrected the issue despite repeated phone calls and emails.
On May 10, 2018 I ordered the Sonoma Good for Life Claremont Patio Side Table and Chair 3-piece set #61SRR4602CLR from the Kohl's website. The cost of the set was $249.99 less the 30% coupon. I did have to pay a $20 surcharge for delivery. I used my Kohl's credit card to pay for the order. (Order #XXXXXXXXXX) I received the product between May 16-21 (don't recall exact date). Over Memorial Day weekend, I attempted to put the set together and found that one chair had a gash in the metal on the left arm. I filled out an online form and waited several days for a response. When I didn't receive a response, I contacted customer service. On June 1st, I spoke to representative Yoshari Lopez. She had some trouble understanding the chair I was talking about and that it was the left arm. We ended up getting disconnected. I called back and spoke to rep Brooke Littlefield regarding the case. It was assigned Case #XXXXX. I emailed Brooke my receipt and pictures of the damage. On June 5th, she responded to email acknowledging that she received the pictures. In the meantime, Ms. Lopez called me back stating that the warehouse didn't have a left arm available at the time. She offered these 3 options: 1) send it back to the store, 2) email a receipt to her, and 3) wait for the part to arrive. I responded to her email9on June 1st) inquiring 1) Who would pay for the chair set to be returned (shipping plus $20 surcharge) since it was damaged and not my fault, 2) how would the receipt correct the issue, and 3) how long will it take for the damaged part to be replaced. Ms. Lopez responded to this email on June 4th. At this time, she wrote that I didn't need to return the item "for the time being keep the item, and once the part comes you can modify it." She was unable to estimate when the part would be available in the warehouse. I left it that until June 26th when I contacted customer service again. This time I spoke to Gerardo Navarro. He looked up the case number and stated that I received two right arms in the box and was missing the left arm. I told him this was incorrect that the left arm was damaged. He also stated that the case was considered inactive. Upon questioning this, he told me he would need to contact his management team and get back with me within 24-48 hours. I accepted this and received a call from him stating that he needed a new copy of the receipt and would have to start over due to the error in the problem. I emailed him the receipt on the night of June 27th. He did confirm receiving the receipt via email on June 28th at 2:52 pm. Once again, he was going to have his management team look at the problem and get back with me to offer a solution. I waited until July 6th to send Mr. Navarro an email reviewing the issues of the case and asking when I was going to be contacted with the resolution. I noted that it had been 36 days since I initially reported the issue and 10 days since I had spoken to him with a 24-48 hour management turn-over for response. I feel there was a sufficient amount of time for the company to get back with me regarding the damaged arm. I feel that I have been extremely patient in trying to get this issue corrected and am quite certain that the company is not working to correct the problem.I asked for a satisfactory resolution be sent to me by Tuesday, July 10th. This did not occur.

Received a defective part. Request by phone and the Company ok it. Mailed photos and description. Received reply 4 weeks saying no ETA on shipment.
Fri, May 18, 2018 at 1:43 PM
To: [email protected]
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As per phone call to your customer service on 5/18/18 Concerning a
damaged section of my Mainstays MS Steel bench (part # C) Email
Receipt and the (photos attached 3) show damaged boxed and scratches
on one side of the seating section C and the other picture shows a
scratch that was tried to be repainted. The repainted spot doesn't
match up with the rest of the paint job on the seat. The repainted
place is faded and a slightly lighter, more faded color and not as
shinny. It appears this was either a touch up job at the factory or
this item was a returned item at one time. The lady at customer
service said that the company would ship out a replacement (section
C). BOTTOM SETTING SECTION..Stock # MS16-301-001-11

REPLY

CASE # 23836
Jennifer Penaloza
Thu, May 24, 2018 at 6:26 PM
To: Bob T
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Good Afternoon,

Thank you for sending the receipt and photos. Your order has been placed with no ETA. Once your order is ready to ship, we will send you the tracking details.

We apologize for any inconvenience.

Sincerely,
Jennifer Penaloza
Yotrio Corporation

I have emailed Jennifer on June 13th asking for update on eta. No replies back. I called on June 26th 2018 and was told Still no ETA on when part will arrive. The part was scratched in two places and the top scratch someone at the company tried to spray paint over it with a flat black cheap spray can that doesn't match the entire finish.

My walmart pergola purchase is covered under warranty and the company has not sent the item I called jan 18 2018