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You've Got Maids Reviews (21)

"I recently was in search of a new house cleaning service for my real estate clients when I was recommended to You’ve Got Maids in Orland Park I just had my first experience with them and was very impressed by Owner Kim [redacted] and her crew I represented my sellers in this case and was assigned Nicky, Kelly, and Valerie … all three ladies are friendly, very hard working and thorough in their cleaning checklist They have a great system in place and I would trust them in any home.” Carla [redacted] , REALTOR® Baird & Warner

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere was no offer of resolution provided by the companyI have copied/pasted their response below with my concerns set forth in Blue as follows: MESSAGE FROM BUSINESS:I was hired to clean the Apartment located at [redacted] Rd., [redacted] , NY *** The client explained that she was diagnosed with Dust Mite AllergyDue to this fact, I offered a 52-Point Spring Clean, our most thorough cleaning, as what would be the best for her needs We also offer a less expensive General Clean, which is routine, surface cleaning I clearly defined the differences (see copy of email confirmation)Additionally, I provided a detailed point-by-point description (checklist) of what is included in each cleaning optionsChristian's email to me (as attached to complaint) stated "A General Clean is like the 52-Point Spring Clean™ except your maids will not hand wash all of the baseboards, door frames, door jambs, doors, or kitchen cabinets They skip cleaning the inside of your refrigerator and oven, and do not vacuum under the seat cushions of upholstered couches and chairs"None of these spring clean additions had any impact on the dust level in our homeTherefore the General Clean was agreed upon without any warning or expression from the company that it might be inadequateAdditionally, I am concerned that he is misrepresenting the descriptions found in the company's check listsHand washing of the items mentioned, from door jams to inside ovens, is not suggestive of dusting, but of cleansing areas of dirt and grime with water, solvent and rag or spongeIt is also disconcerting that where dusting is clearly mentioned in the correct context (nick nacks, light fixtures, blinds, ceiling fans etc), there is no specification of how the dusting is performedNO adjectives are mentioned, such as the use of feather duster or ragCan you imagine the amount of dust that goes airborn upon feather dusting the top of a ceiling fan?? This was why I asked for the rag dusting to begin with, upon working with him to prepare a quoteWith him knowing my needs to specifically be dust removal (as he confesses knowing here), should he not have been straight forward, and offer a higher quote for the Spring Clean? After all we arranged on the same fee monthly as at first visitHad he been honest, I would have had the opportunity to compare prices with other companiesInstead I came home to find after the second clean that I did NOT get was I was led to believe I was paying for Attempts to see the apartment before the cleaning were not possibleAn offer or request to stop by was not ever mentionedSo all arrangements were made over the phone / InternetThis was his decision and lack of initiation to visit my homeTherefore, pricing was based entirely on what the customers saidI was careful in telling [redacted] that the cost was “depending on the actual situation in the house” I am not sure HOW this is relevant, as I was quote happy with the price we agreed upon (see my attachment for details, 109$ for first and all following cleanings)The question of cleaning with feather dusters or rags should have no relationship with the actual situation of the house, which is very tidy and uncluttered anywayOtherwise, the conversation would have been, "***, we need to charge you more for the visit, the apartment took longer to clean etc than we thought"On the contrary, nothing was said to me, and there was no advisement that rag cleaning would be discontinued next time [redacted] decided explicitly for the General Clean, despite the fact that “we will dust the surfaces” and “we will NOT hand wash” Please see my comments under paragraph #However, dusting was impossibleWhat? Maid Pro comes in every month for me and removes dust with rags beautifully for a better priceAmazing! How can dusting be impossible? For no additional cost to [redacted] , we decided to perform the more expensive, more thorough 52-Point Spring Clean for the initial clean Naturally, the home owners appreciated the “premium” service, at the lower “general” cost - a monetary advantage of $This was not advised to us, and I am surprised by this! My oven is evidence to the contrary! Our receipt from the service also states "General Clean" We appreciated [redacted] as a new recurring client, and valued her business, so we did not even mention that conditions were more challenging than she described, or the additional work that was required, or the time, labor and supplies that were used to get her home to a high level of cleanGiven the health issue, a courtesy such as this should have been clearly communicated, with their knowledge of my need for dust removal and the arrangement to have them back monthly for that purposeIn regards to dust, we exclusively use the only Hepa Filter Vacuum that is required by the American Lung Association, to conclusively remove as much dust as is possibleI appreciate the feature, but when you take feather dusters and throw everything into the air, it takes at least hours for it to settle againWhen it settles, it isn't all going to conveniently land on the rug so it can be vacuumed upIt falls on all other surfaces besides the floor, where vacuuming is not possibleThis goes back to dust removal, not throw it around and try to vacuum it all upHowever, [redacted] declined weekly or every-other-week service, and wanted us to clean every weeks Naturally, dust will accumulate in weeksI personally dust everything I can touch in my bedroom once a week so that I am not sick to remove it and so I can live in my home between cleaningsI am unable to keep up with the whole house in this way every week, which is why I hired the company monthlyHe was trying to come more often so that he could make more money to throw less accumulated dust around with dusters each visitMy wife and a cleaning associate cleaned the apartment on the next service, weeks later, as well as the basement added extra to the service planYes, we happily agreed to include the basement after the great job done at first cleaning for an added priceIt would now be about 150/month up from A couple of days later [redacted] complained that one bedroom had not been touched by the MaidsNote: we have a 24-hour guarantee Also, there's only one bedroom in this apartment, and my wife personally cleaned that roomMy mom came over to watch my personal belongings and keep an eye out while the crew was in, she reported that the assistant cleaned the bed room, not the wifeShe also banged equipment into the walls and shook dirty rugs into the air INSIDE the house! I found one month's worth of thick dust on the front of the dresser where I do not routinely dust as part of my weekly routine, plus the one week's worth of dust was left untouched on the bed frame, and dresser tops where I weekly dustI was sick after the second cleaning and did not submit my complaint within the hours, not realizing I was limited by hoursWhen I have a dust reaction, I have a terrible skin reaction from head to toe, and even steroids don't stop the itching effectivelyStill, we care about our customers, and we take complaints seriously, even when we are contacted some days later, and one of the owners was on site for the entire service So, a week after the cleaning, I inspected the room of concern The low level of dust was appropriate for a few days, and not for over a monthAs stated, every week for weeks out of the month I do it myself, so there should only be week's layer notedHe "made a note" to be sure it gets done next timeI also showed him the shelves in the bathroom where dust was not removed at allStill, I offered to 52-Point Spring Clean the surfaces in the concerned room immediatelyPlease see comment paragraph #Appliance washing is not going remove dust carefully from dresser tops, nick nacks, shelves, etcBut the homeowners decided not to at that momentWe were still trying to figure out what happened to our rag dusting agreementWe spoke about the service and more specific about their needs and came to the conclusion that a more frequent cleaning as well as wet ragging the surfaces instead of feather dusting were needed, so we were discussing a service every other week with an adjusted plan with an adjusted service chargeThe homeowners wanted to think about different options we discussed, but we agreed on re-doing and paying special attention the room of concern with next service, supposedly within the next coming days (weeks from last service)Unfortunately, there was no offer such as thisHe only made a "note to talk to the maids" to be more careful next timeAfter expressing my concern, trying to understand why we were going to be charged more to have the service we received at first clean, I received only one response email and it was not connecting in reasoningI broke down and requested a refund for misrepresentation of services and fracture of our initial agreementMy messages were not returnedBut instead the homeowners wanted to keep the monthly cleaning and kept on insisting on either the cleaning (of the entire house) for no charge (We requested he come in and rag dust as promised and payed for - or so we thought) (I refused, pointed to re-clean the area!), or refundWe requested a 50% refund, as we hired them for "dust removal", again not servicedThey filally turned to HQ with the complaint that I don't honor our guaranteeBut the guarantee says: complaint within 24h, concerned area, and not the whole house I submitted all concerns to his franchise headquarters as a last resort, as he did not respond to my emails of concern and request for negotiation and reconsideration of his changed offerThey stated they were sorry but have no jurisdiction over how he runs his companyI did not realize that there was a hour limit on the guarantee (which I can understand in his line of business), however the main complaint again is his failure to follow through on the agreement at large; poor service was the icing on the cake! Our Guarantee is proudly promoted on our website It states: “If you are not happy with any area we’ve cleaned, simply call within hours and we will come back out and re-clean it free of chargeThis makes hiring You’ve Got MAIDS® virtually risk free.” Our guarantee is more than many cleaning companies offer, as people start to ‘live’ in their house immediately...yet I went above & beyond by offering to do a deep cleaning of the area for no charge a week after the cleaning, just to make them happyDeep cleaning? NO such offer was provided! To that end, I felt that the more I tried to make them happy, the more they asked forOur final conversation was over the phoneChristian was taking us in circles, justifying himself repeatedly without logical connections as in this report In any event, the last attempt the home owners called me to ask for 50% refund, and threatened that if I don't grant that, they will go public, online etcYes I didBecause poor business practice such as this will most likely reoccur for someone else, and consumers should be given the opportunity to make safe judgement calls in terms of how they spend their hard earned money, to avoid being taken advantage of, especially those in vulnerable positions including the sick, disabled and elderlyThis request is even out of proportion, 50% refund for room of concern? Decline my free offer to re-clean several days later? I am really offended at this level of dishonesty.I don't believe my request is out of proportionThe company did not uphold our agreement, but left me with a filthy dust air born house still in need of cleaning I thank you for looking in this matter Best regards, Christian KAs a person of integrity, I would honestly have given him a refund were I him, and he meI believe in treating people the way I would myself like to be treatedA good business person is honorable and acknowledges their errors, especially if they incur harm or such significant misunderstandings of legitimate concernA good business person does not neglect his costumer's needs and deny there is a problem or any fault with his company's actions, deflecting sound reasoningI very much regret doing business with this personAt this point I am more seriously concerned that they be justly dealt with than anything elseIt was really painful for me to read his responseI am really totally disgusted at the whole thingThank you for your time and consideration, [redacted] ***

To Whom It May Concern? [redacted] received service on 5/27/She signed the work order after the cleaning was completed by a team of three cleaning techsThe team arrived on premise according to GPS at 10:58am and left at 1:47pmThe ladies clocked in at her house at 11am and clocked out at 1:45pmBoth of the time matches with in few minutesAttached us the initial agreement that was sent to [redacted] from [redacted] to her email address of [redacted] with and estimate price quote of $480-$her prior to agreeing to commit to service on May 26th, 2017.Our price is $per maid per hour which is $for ladies per hour.We spent hours and minutes each per lady multiply by ladies (Cecy, Blanca, and Josephine) is equal to hours and minutesTotal hours *$Hours per maid = $495We charge $with a saving of $54.We have explained to [redacted] how we do our billing per maid per hourShe understands how we charge however: for some reason she feels she should only pay for one maidThis is how we charge all our clients and is industry standard.Our company follows ethical and honest business practicesWe gave [redacted] the entire tool necessary to make a buying decision.Kind Regards [redacted] ***

You've Got Maids is an excellent cleaning company The two maids who cleaned my townhome were efficient; friendly; prompt and hard-working My home was cleaned to my every satisfaction I will use them a lot more often in the future

To Whom It May Concern? [redacted] received service on 5/27/She signed the work order after the cleaning was completed by a team of three cleaning techsThe team arrived on premise according to GPS at 10:58am and left at 1:47pm. The ladies clocked in at her house at 11am and clocked out at 1:45pm. Both of the time matches with in few minutes. Attached us the initial agreement that was sent to [redacted] from [redacted] to her email address of [redacted] with and estimate price quote of $480-$her prior to agreeing to commit to service on May 26th, 2017.Our price is $per maid per hour which is $for ladies per hour.We spent hours and minutes each per lady multiply by ladies (Cecy, Blanca, and Josephine) is equal to hours and minutesTotal hours *$Hours per maid = $495We charge $with a saving of $54.We have explained to [redacted] how we do our billing per maid per hourShe understands how we charge however: for some reason she feels she should only pay for one maidThis is how we charge all our clients and is industry standard.Our company follows ethical and honest business practicesWe gave [redacted] the entire tool necessary to make a buying decision.Kind Regards [redacted] ***

Very happy with the great job the team didUsed great products my house smelled amazing

I had a or cleaning today with Nicky and KelliThey were both very pleasant professional and thorough in the processThanks again and look forward to working with you in the future

I have not received my keys yet from you've got MaidsI've talk to one of the head girls and was told she mailed them I still have yet to receive them I submitted another inquiring just this morning about when I'll receive my house keys and hopefully I will receive an answer as to why I haven't received my keys to my new homeIf I don't receive a response I will follow up with further review

I had to come here and file a five star review for YouveGotMAIDSThey have been cleaning our house for over two years with once a week serviceWe tried many other cleaning services and none of them could meet our picky requirements until you've got maidsThey go above and beyond with great quality cleans and great customer serviceEvery cleaner that you've got maids assigns to clean our home has been friendly, efficient, smiling and trustworthyI highly recommend them for anyone looking for great house cleaning

Kelli, Nikki, and Mari did a great job deep cleaning my houseThey were on time and professionalThe house sparkled when they were finishedI will be using this service again!

I am rejecting this response because: My initial complaint: I paid for agreed maid service of hours at $60/hour which is $This "maid hour" was not part of the conversation, and when I received an email with a link to explain this "maid hour", the link is a YouTube video of a person buying a franchise of You've got MaidsThis is Customer FraudI signed a paper that had no relevant information to this issue, nor did I get a copy of it. I immediately emailed them when I saw the overcharge, as I would never agree to a $charge to clean an empty sq ft townhomeThe National Average to clean a sq ft home is $or $25/hourPlease note that this is not a lived in, furnished homeIt was empty, dusty, but otherwise cleanThe Master bathroom was completely remodeled and I requested the maids not to clean as it was spotlessThey did not clean a laundry area or refrigerator as they weren't presentIn fact, I'm surprised that maids took that long to complete the task on an empty, newly painted bedroom, bath home.My other complaint is that You've Got Maids fraudulently charged my bank account for $on 10/10/17, and then sent me to collections for this fraudulent chargeI seek both to be rectified immediately. Thank you, *** ***

I recently was in search of a new house cleaning service for a real estate client of mine when I was recommended to You’ve Got Maids in Orland Park I just had my first experience with them and was very impressed by Owner Kim *** and her crew I represented the sellers in this case and was assigned Nicky, Kelly, and Valerie … all three ladies are friendly, very hard working, and thorough in their cleaning checklist They have a great system in place and I would trust them in any home

06/12/To whom it may concern Ref ID ***.This is my statement in Reference to this situation.First the cleaners visit to *** *** *** was on May 7th and not on May 8th as was claimed by *** *** *** have been a past client of my Cleaning Agency since
In the past she has expressed how Satisfied she was with the service(Please see attachment for email from her office)On Wednesday May 7th we provided services to ** *** at her residence, four maids were Scheduled for that service, ** *** was present throughout the entire serviceShe gave instruction and directions all throughout the serviceAfter the service was completed she did a final walk through and confirmed that she was very satisfied with the job.Later on that day her assistant *** *** called to thank for the service and paid in full with her credit cardAt this time he indicated that she was very satisfied and request another appointment in two weeks.On Monday May 2014, I received a call from my franchise office that ** *** *** was claiming that large amounts of cash and valuables was taken from her residence during our visit,I then placed a call to her to find out what was the situation and immediately I was threatened by her with a law suit*** *** gave no speciation of what or how much of her property was missing from her Home, except to say that large amounts of cash diamond jewelry, gift cards and medication was missingI advised ** *** to immediately report this incident to the Police.The Police have opened up an investigation on this matterThey have questioned and examined all the maids that was present in her home for that serviceThe Maids have all denied any knowledge of the missing itemsAt this time I am awaiting the results of the *** County Police as to their findings before any determination as to what steps to be taken.Signed /Manager

To Whom It May Concern?*** *** received service on 5/27/She signed the work order after the cleaning was completed by a team of three cleaning techsThe team arrived on premise according to GPS at 10:58am and left at 1:47pm. The ladies clocked in at her house
at 11am and clocked out at 1:45pm. Both of the time matches with in few minutes. Attached us the initial agreement that was sent to *** from *** to her email address of *** with and estimate price quote of $480-$her prior to agreeing to commit to service on May 26th, 2017.Our price is $per maid per hour which is $for ladies per hour.We spent hours and minutes each per lady multiply by ladies (Cecy, Blanca, and Josephine) is equal to hours and minutesTotal hours *$Hours per maid = $495We charge $with a saving of $54.We have explained to *** how we do our billing per maid per hourShe understands how we charge however: for some reason she feels she should only pay for one maidThis is how we charge all our clients and is industry standard.Our company follows ethical and honest business practicesWe gave *** the entire tool necessary to make a buying decision.Kind Regards*** ***

Awesome!!! Definitely would use again!

To Whom It May Concern?*** *** received service on 5/27/She signed the work order after the cleaning was completed by a team of three cleaning techsThe team arrived on premise according to GPS at 10:58am and left at 1:47pm. The ladies clocked in at her house
at 11am and clocked out at 1:45pm. Both of the time matches with in few minutes. Attached us the initial agreement that was sent to *** from *** to her email address of *** with and estimate price quote of $480-$her prior to agreeing to commit to service on May 26th, 2017.Our price is $per maid per hour which is $for ladies per hour.We spent hours and minutes each per lady multiply by ladies (Cecy, Blanca, and Josephine) is equal to hours and minutesTotal hours *$Hours per maid = $495We charge $with a saving of $54.We have explained to *** how we do our billing per maid per hourShe understands how we charge however: for some reason she feels she should only pay for one maidThis is how we charge all our clients and is industry standard.Our company follows ethical and honest business practicesWe gave *** the entire tool necessary to make a buying decision.Kind Regards*** ***

"I recently was in search of a new house cleaning service for my real estate clients when I was recommended to You’ve Got Maids in Orland Park I just had my first experience with them and was very impressed by Owner Kim *** and her crew I represented my sellers in this case and was assigned Nicky, Kelly, and Valerie … all three ladies are friendly, very hard working and thorough in their cleaning checklist They have a great system in place and I would trust them in any home.”
Carla ***, REALTOR®
Baird & Warner

Both my wife and I lead busy lives We decided to chose You;ve Got Maids after trying a few other maid services We are very happy we chose them They arrived promptly, were pleasant and did a fabulous job at cleaning our home I would highly recomend them to anyone looking for a superb job Thanks again!

I am rejecting this response because: My initial complaint: I paid for agreed maid service of hours at $60/hour which is $This "maid hour" was not part of the conversation, and when I received an email with a link to explain this "maid hour", the link is a YouTube video of a person buying a franchise of You've got MaidsThis is Customer FraudI signed a paper that had no relevant information to this issue, nor did I get a copy of it. I immediately emailed them when I saw the overcharge, as I would never agree to a $charge to clean an empty sq ft townhomeThe National Average to clean a sq ft home is $or $25/hourPlease note that this is not a lived in, furnished homeIt was empty, dusty, but otherwise cleanThe Master bathroom was completely remodeled and I requested the maids not to clean as it was spotlessThey did not clean a laundry area or refrigerator as they weren't presentIn fact, I'm surprised that maids took that long to complete the task on an empty, newly painted bedroom, bath home.My other complaint is that You've Got Maids fraudulently charged my bank account for $on 10/10/17, and then sent me to collections for this fraudulent chargeI seek both to be rectified immediately. Thank you, *** ***

You've Got Maids is an excellent cleaning company The two maids who cleaned my townhome were efficient; friendly; prompt and hard-working My home was cleaned to my every satisfaction I will use them a lot more often in the future

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Address: 1405 S Fleishel Ave STE 332, Tyler, Texas, United States, 75701-3361

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www.tylertexashousecleaning.com

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