YouFit Health Clubs

Review: I attempted to cancel my membership, as well as my husband's, on May 15, 2015. The girl at the desk stated that the only one who could cancel our memberships was the manager, but she did not know when he would be back in the club. She stated that she would take my information down and have him call back. Our cancellations needed to be effective yesterday or we would be charged for another month (which we are trying to avoid).Desired Settlement: Immediate cancellation of our memberships. As previously stated, I went to the club on May 15, 2015 to cancel only to be told that the manager was not in and he was the only one who could do that. I should not be penalized for this (with the exception of the $10 cancellation fee).

Business

Response:

Revdex.com spoke with [redacted] from the business. At this time the account has been canceled and the only amount that was due was the $10.00. This customer should see no additional charges from this business.

Review: I signed for personal training sessions with trainer Mathew who was highly recommended to me by another staff. After three weeks of training Mathew left to a new job. I spoke to Jonathan about canceling my sessions on 12/18/15 but he insisted that I try another trainer for a day and if I was not satisfied he would take care of the cancelation. An appointment was secheduled for 12/28/15 at 6:30am but the trainer never showed up nor wore there any other trainers in at that time. I have contacted the manager name will and his assistant Jonathan that date but I'm getting the run around. I want my training sessions for January and February be cancel and my fee off 100. Dollars be return .Desired Settlement: Fee return and sessions to be cancel since my personal trainer Mathew no longer works there.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Youfit Gym regarding complaint ID [redacted].

Regards,

Review: My grand daughter joined Club and I agreed for this company to take the monthly premium out my account. My granddaughter left for college . I went to business to close account and ask that they do not debit my account again(if they did it would be fraud).First of all they charged 10.00 to close account and told me NO other charges would be took from my account. This month I go into my account and find that they have took another payment out , after I told them I was finish! account is closed and paid 10.00 I do not authorize them to debt anymore.called the business today talked to [redacted] ,He could not do anything to refund my money.Isn't this fraud? and I want my money back because I had not planned for this withdrawal which could cause my account to overdraw.Desired Settlement: I think that this company should refund the 10.00 they charged to close account and refund 2 month for going in my account without my authorization, also if any of my checks or debts be returned or not paid because of them taking money out of my account , they should pay all bank fees associated with this unauthorized debit.

Business

Response:

Revdex.com spoke with the business this has been refunded. The customer did cancel the account correctly and was missbilled. This was refunded on 10.20

Review: When I joined Youfit I signed up for a personal training session for once a month at $45. After 3 months I decided to cancel and the trainer said he would "suspend" the training for 3 months to see if I wanted to reinstate later. I did not want to reinstate and signed something to cancel. Youfit then charged me and I received a refund. They have now charged me in December 2015 for $45 and I have received another debit to my account for $45 on Jan 4, 2016. This is being debited to my debit card. I have had numerous discussions with the managers at Youfit but the issue has not been resolved.Desired Settlement: I would like the two months of $45 per month to be credited to me for a total of $90

Business

Response:

This was addressed as soon as it was brought to my attention. [redacted] was already refunded the $90 on January 15th, 2016. Myself and Brett [redacted] have reached out to him. His request has been met.

Review: On September 23rd I visited the Youfit on Midlothian Trnpk to complete a cancellation agreement. The agreement was submitted successfully, but I have been charged 19.99 per month for the months of October and November. When I contacted Youfit I was told there is a $10 cancellation fee and it cannot be taken from the funds they took from my account and they were not sure my money could be refunded. I did the necessary paperwork within the 10 day time frame before my next billing cycle and I'm still stuck in this contract. The company refuses to give any information about their headquarters.Desired Settlement: Refund of 29.99 of the funds taken from my account.

Business

Response:

Good Afternoon,We Apologize for the inconvenience. The club's manager has called and spoke with member about her cancellation issue. The Club manager has issued and apology and has taken care of the $10 cancellation processing fee. No refund will issued and both parties left the call satisfied that this situation. Kindly advise if additional information is needed. Thank you.

Review: I signed up for personal trainer at Youfit health for $114.00 per month which would have been taken out biweekly in the amount of $57.00. Initially, I was not told that I had to keep the personal trainer for 3 months before I could cancel. I wrote a letter and submitted to them on May 11 2015 telling them I'm canceling the personal trainer. That's when I was informed about having the trainer for at least 3 months. However, May 30th completed the 3 months and that should have been my last debit payment from my account. They continueed to debit my account for the month of June total of $114.00. I have contacted them numerous times about refunding I tried to talk to whomever handle the accounts I was told I could not have that number . I spoke with the manager and was reassured the my money would be refunded to my account and until now August 18 still no refundDesired Settlement: Refund the Amount of $114.00

Business

Response:

Revdex.com spoke with the business. This customer's account was processed for this refund in July 2015 but the customer blocked her billing information. In August the customer was contacted to let her know they need card information to process the refund but the customer refused to provide that. The business has been attempted to refund this but has been able to do so since the customer will not provide an account to provide a refund to.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I did block them from withdrawing any more money and to correct they never called me I called them daily and no one would speak to me, only after my last call In August and I left the message that I would be contacting The Revdex.com that's when the manager called me back I told him they not only took the personal trainer money and another fee for $47.00 that I had no idea would have been debited from my account , so thats when I locked them out and he can mail me a check because I didn't trust them with my account information since they already debit my account several times after I canceled. He reassured me that if the account was still open they could still put the money back on my card in July. However, I feel that it shouldn't be a issue with them mailing me a check since I do not trust them with my account information. The issue can be resolved by them mailing me a check

Review: enrolled prior to gym official opening paid $ 20 a month no contract , was verbally offered personal training at half price in 4 ,8 , 12 sessions at $25 per half hour. I signed up for 8 sessions scheduled appointment's on 2 different occasions both at 7:30 am one last month to get things started went to first appointment the personal trainer never showed up .they said it was scheduling error on there part , so I was ok with that re-scheduled .then I had to cancel second appt. due to emergency room visit my fault called and canceled .Scheduled another for Thursday 4/21 7:30 am again no personal trainer showed up waited 30 min and they where a no show ,asked front desk person was told they where coming they never showed. got a call that night at 7:30 pm asking where I was at they had me scheduled 7:30 pm again schedule problem on there end .BUT they did give me one session free to discuss what the program really was it was not personal training but rather a start up program to encourage you to bye more personal training sessions which is not what I am looking for . just wanted to get some basics and it has turned into a nightmare I paid $199 for 8 sessions I would like the $199 refunded but they said they cant because its to far out of time frame to refund .I told them I would be within time frame and not in this situation if they got me in quicker and I could have started doing sessions etc. Tried to contact cooperate but they put you back to local gym.Switched to different location and am currently waiting to see if they can do anything for my situationDesired Settlement: $199 for 8 gym sessions of personal trianing

Business

Response:

We apologize for this inconvenience. Mr. [redacted] purchased a 8 session jumpstart package at the club and ran into some front desk errors during our grand opening month in scheduling. The first session booked ended with a trainer no showing. That session was rescheduled but was scheduled to PM instead of AM. After the second no show, he was not pleased and transferred membership to a different local Youfit. Member has spoken with both GM and District manager about the situation. We allowed him to transfer his sessions from one location to the other but he does not want to use his sessions and requested a refund. Since we are outside the 3 day grace for refunds, the member said just to give them away to another member because he does not want them any longer. Member is still an active member with Youfit. Kindly advise if additional information is needed, Thank you.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is not satisfactory , I will continue you to proceed with Revdex.com case please contact me with any questions ,also let it be noted that on 2 different occasions I tried to personally visit management prior to filing complaint once at 8 am and on a different day at 11 am and was told at second visit that manger only worked from 12 to 6 pm and no weekends

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the business. This customer has transferred to another location and from what he was made a ware the customer was able to use those sessions at the new location.