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Youmacon 2010

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Reviews Youmacon 2010

Youmacon 2010 Reviews (5)

Hi ....... So when the customer called me initially in regards to the wrong gauge sink I was in Maryland with my husband who does all of the installs and templates It was an honest mistake We have a new girl in the shop who is doing a great job and noticed the slab for ***'s job was not delivered We called her on Saturday before Monday morning to let her know that we were running behind on the job We did install Tuesday morningthe morning after her scheduled install We were keeping her updated on the job We apologize for so many phone calls We would rather you be informed than not informed When I returned back to Cincinnati I called and made arrangements to switch out the sink and reconnect plumbing The morning or afternoon of that appointment she cancelled via voicemail We had discussed earlier that there is only a $difference in price on the sink so that is what I would reimburse her We were negoitiating all of these things while contacting the Revdex.com Im cool with the Revdex.com but I believe that you should probably only use one avenueeither we figure it out over the phone or via this method, not both So we did mail out the refund of $25.00.The kitchen is gorgeousand was in working order So I did schedule to repair rather than have other people wait that have nothing to work with I apologize if that was the wrong judgement call but again we are a very small business and we would go above and beyond if it was broken and not functioning in some wayWe were more than ready to switch that out for you It was an honest mistake and I have sent out the refund

You chose to cancel the sink replacement because you didnt want to go through the work again You are turning this into something that it is totally not Im a loud personin no way was I yelling at you I have six kids that I take care of while I am working sometimes because I work from home I even apologized on the phone about it when were arranging a time for him to come and switch the sink and do the plumbing All of our business is referrals and repeat customers I do not advertise There were no mistakes in your fabrication or installation of the product but we grabbed the wrong sink We order our material from a third party and we are at there mercy for delivery of it, we were not days late nor weeks We were hours late The sink difference is $ I communicated with you the entire step of the way The refund is $and you should have received by now

Mr***I apologize you felt our growing pains after your install was completed We did play alot of phone tag and it was my fault we missed the repair due to scheduling conflicts In regards to your granite, we were given the opportunity to do your project through *** *** your
contractor I did tell *** on several occasions that you and your wife were welcome to come to the shop and take as many cutouts as you wanted That was expressed several times on the phone with *** In regards to your overhang I do know we gave you our professional opinion on the extension you desired being "too long." You also provided your own supports which was against our recommendations which I am guessing why your seam could be buckling We will be more than happy to work with you to repair this. Mary Kate D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did hear back from one of the owners, Mary...

Kate, of Bella Stone the day I filed the compliant.  She was very upset and yelled at me on the phone for filing the compliant.  She did offer to have her husband come out to our home and replace the sink; however, in the beginning she was not willing to interrupt any other customer schedules in order to complete our job appropriately.  I did request a $100 reimbursement for all the errors vs. a sink replacement, which she was completely against.  We finally settled on a date to replace the sink; however, my husband and I decided we did not want them coming to our home after the way I was spoke to on the phone by an owner.  He did not feel safe or comfortable allowing them in our home.  When I called the owner back to advise, she again began yelling at me on the phone.  At that time, I told her I did not wish to speak to her any longer, and I wanted everything addressed through the Revdex.com complaint.  To this date, nothing has been resolved.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My request was to have the sink replaced or to receive a refund.  Due to the way I was treated by the company after I filed my Revdex.com compliant, I chose to cancel the sink replacement.  My husband and I did not feel safe nor trust allowing a member of this company back into our home.  I have never received a $25 refund.  During my conversations with Mary Kate, I did lower my request from a full sink reimbursement to 1/2 the cost of the sink, $100.  I think this is more than a fair request considering the multiple "honest mistakes" this company has made.  Mary Kate has never been to or seen my home, but yes, my kitchen is beautiful.  Their counter top and sink installation was a small part of that.  The paining and cabinet install that we completed ourselves was a big part to making our kitchen beautiful.  I do not feel a $25 reimburse covers the multiple mistakes made by this company nor the tone I received from a supposed owner after I filed my Revdex.com complaint, which is my right as a consumer.  I will continue to escalate my complaint to the Attorney General if necessary.  
Regards,
[redacted]

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