Young Alfred Reviews (%countItem)
Young Alfred Rating
Address: 15 W 37th St Fl 12, New York, New York, United States, 10018
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1. I have a complaint against Ben G with ***
2. To make a long story short I contact Alfred Young Insurance Company to obtain a qoute for a Bundled Homeowners and Auto Insurance, all this was done online. Ben G was my only contact. I gave Ben G all my info including checking account info to debit my account for my monthly premiums $125.08 for my Automobiles. They took the money out immediately within one hour of receiving it. I was not happy about that considering my policy was not to be effective until 03--20 and it was at that time 02--20. I also did not like that we did not have my homeowners qoute at that time finalized yet. I felt they should have waited until everything was finalized before taking out any of my money.
3. Bottom line, we decided not to insure our Homeowners or our Automobile Insurance. I immediately contacted Ben G Insurance Agent via email to cancel both insurances qoutes immediately.
4. I requested on 02--20 and 03--20 to refund me the $125.08 for automobile Insurance that was suppose to go into effect 03--20 but was cancelled.
5. I requested that he refund me immediately or email and notify me when I will be refunded.
6. OBVIUOSLY MR. BEN G WAS P OFF THAT HE DID NOT MAKE A SALE. SO HE UNPROFESSIONALLY STOPPED RESPONDING TO ANY OF MY EMAILS, NOR REFUNDED ME MY MONEY. IT HAS BEEN TWO WEEKS SINCE I REQUESTED A REFUND. I HAVE NOT REFUNDED OR NO EMAIL OR LETTER ADVISING WHEN I WILL BE REFUNDED.
7. WHEN HE THOUGHT HE MADE A SALE, HE SENT ME TONS OF EMAILS AND WAS VERY VERY QUICK TO TAKE MONEY OUT OF MY ACCOUNT. BUT HAS FAILED IN REFUNDING ME.
8.***MR G IS A THIEF AND SHOULD BE FIRED PERIOD. AND I'M MAKING A COMPLAINT OF THEFT.***
9. ***WARNING---ANY CUSTOMER CONSIDERING USING YOUNG ALFRED FOR INSURANCE I WOULD HIGHLY RECOMMEND THAT THEY DO NOT USE THEM, VERY POOR SERVICE. AND THEY PROBABLY HANDLE THEIR CLAIMS JUST AS BADLY, USE AT YOUR OWN RISK.
10. FINALLY, IF THIS IS NOT RESOLVED HERE WITH THE Revdex.com I WILL MAKE A COMPLAINT TO THE STATE INSURANCE COMMISSION FOR THEFT.
This is very painful to read. Our whole company went above and beyond for this customer. After the insurance was put in place, the customer seemed happy (see attached customer logs and call records). After the customer purchased the policy, we heard nothing for 2 weeks. There were two emails sent by the customer that went to spam and had a message hidden at the bottom of a long email chain. Had the customer called in even once, we would have rectified the issue immediately. We are in shock about this complaint. I hope the attached full and complete evidence to disprove this customers assessment of our company. At Young Alfred, we take pride in going above and beyond for each customer we interact with (which I believe we DID do with this customer as well). That being said, even after the hateful language the customer wrote, we STILL sprung into action today, after seeing the complaint, immediately reaching out to the customer and profusely apologizing and trying to understand anything and everything we could do to help the situation. She said over the phone she would like the policy cancelled, and so we went and immediately requested the cancellation from our carrier partner and they are issuing the refund in 3-5 business days. When customers reach out, we are very responsive. I am so confused about why this customer did not call in from the time she purchased the insurance policy on Feb *** until today, March ***, when the complaint was posted. Especially given her pattern of calling Young Alfred 8 times before purchasing the policy. I could not upload call records due to file size constraints, but am happy to provide upon request, so you can hear the level of service the customer was provided. After listening to all these calls, I'm speechless. This complaint is very frustrating, and, to be blunt, feels like entrapment. The accusations the customer made in her complaint are flagrant and excessive and do not at all reflect the reality of what happened.I think there is a probable situation that the person is not entirely sane. The individual's email is hosted on a private domain that I have never seen before: *** (likely hosted by the customer, herself) and this website doesn't exactly plead sanity: *** . This non-traditional email account likely caused the customer email to arrive in our spam folders with a blank message. The message she typed was somehow hidden at the bottom of the email, after the entire older email chain. Of the 150,000+ customers we have helped at Young Alfred, we have never seen an email formatted in this way. I have also attached the email cancel request for your review. These messages were not seen by any of the Young Alfred staff until the deeper investigation today. Had they been formatted normally, they would have immediately been handled.Nevertheless, at Young Alfred, we still do our best to go above and beyond for all our customers, even Ella. We are on it and hopefully the customer feels great again by the end of the week. She chatted with Gwen the sales manager today, and we told her we were happy to cancel her policies right away and issue a refund.As one of the founders of Young Alfred, I personally spent 6 hours on this customer file today. After listening to all the calls and reading all the emails, I am still shocked she left this review. I have talked with both Ben, the licensed agent on the account, and the sales Manager Gwen who called in today to make sure the customer got everything she wanted. I will also be reviewing this case with the entire Young Alfred agent force to review where we could have done better for this customer where possible. That is the kind of company we are building: customers first. We take customer feedback very seriously.At your service,Jason C
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[1. I still have not recieved my $125.08 refund
2. I ALSO HAVE NOT RECEIVED MY $1,608.42 REFUND FOR THE HOMEOWNERS INSURANCE PAID ON 3-*-20 BY MY ESCROW MORTGAGE PROVIDER*** CALIBER MORTGAGE. Because the policy was cancelled and never came into being effective on 2--20.
Let me make it clear to you YOUNG ALFRED AND STATE AUTO INSURANCE-----CANCEL MY INSURANCE EFFECTIVE IMMEDIATELY TODAY 03--20. THAT MEANS TO REFUND ME MY MONEY BACK TO CALIBER MORTGAGE TO BE REAPPLIED TO MY ESCROW ACCOUNT.
I did not find out this was paid to State Auto Insurance until today when I received an email from State Auto Insurance thanking me for my payment of $1,601.42. 3. I REQUEST STATE AUTO REFUND CALIBER MORTGAGE OF $1,601.42 IMMEDIATELY.
***
This is in response to YOUNG ALFRED comments:
Jason C lied strait off from the start. He stated that after we had purchaseed the policy, we did not contact them for two weeks is a lie. I sent G two emails immediately requesting that our policy be cancelled andto refund me immediately. Or send me a letter notifying me when I would be refunded. How convenient, with all the emails back and forth with Ben G, using the same email address all this time with no problems, no spamm. Using the same email when I gave them my checking account info, driver license info, answered all the hundreds of questionares using the same email address with no problems. Mysterly ceased to work when I requested they cancell my insurrance and refund me my money. Conveniently they did not receive my last two emails requesting to cancell my insurance conveniently went in to their spamm box.When Mr. G replied to two other of my emails that same day following up on the status of the insuranceqoute,because they had the wrong siding listed, which could change the qoute amount. I got tired of waiting, that very same day that I ended up cancelling my insurance. So the email was working fine. Most people use common sense, anybody that is due a refund is not going to wait two weeks out of the no where to contact the company to get their $125.08 refund. And they are not going to go through thetrouble of writing a complaint to the Revdex.com which is time consuming. If they did not contact the agent first to get their money back. Don't let them insult your intelligence. I waited two weeks after I had sent Ben G two emails to make my complaint with Revdex.com. As Ben G was my only contact and abruptly ceased to respond to my last two email, when he had been responding all along. I figured he was p***. That same day I received and replied too a couple emails checking on the status of the claim that same day before I had cancelled the insurance. Yes, Mr. G purposely did not respond to my emails to cancel my insurance and refund me, which he received.They are showing what kind of business they are. Covering up for their employees mess. Instead they are blaming me the customers who spents over two hours filling out all those questions online. There website says it only takes a few minutes to fill out the quote questionare, don't belive it, it takes a long time. And there were questioins on the form that it was asking question for, that were NOT appropiate for our situation. And it would not let you go to the next page or next question unless you answered that particular question first. And I had to call in several times to get help how to answer the question so I could move forward to the next question.Mr. Jason C, because I requested my money back, and my policy bE cancelled he calls me the custiomer "insane". Is that a way to treat a CUSTOMER? oH, HE CALLS ME INSANE BECAUSE I MADE A COMPLAINT with the Revdex.com. He blames the customer instead of putting the blame where it belongs to his insurance agent. Who did not refund me or send me notification when I would be refunded because he was mad that he lost a sale. Plain and simple.No wonder why his insurance agent did what he did without any fear of losing his job, because he know his employer would defend his actions. If the agent would of did his job, and process my request for refund I never would have had a reason to make a complaint with the Revdex.com.And bottom line is, when a customer comes on young Alfred website it is to get a qoute. We as a customer have a right to accept your quote or not. We are not binded just because we took your quote to open any policy with you, we have the right to change our mind for whatever the reason. And it does not make them insane. You are not the only insurance agency that we got qoutes from, we got qoutes from several agencies. And we should not be treated like dirt because we change our mind and decide to use someone else.It's very comical that Mr. C with YoungAlfred states the following "customer first" We take customer feedback very seriously" that's funny When all he did in his entire response to my complaint was to degrade and insult me as a customer.If you have any disagreements with YOUNGALFRED and especially if you chose not to use them and get your money back, and if you have to make a complaint. Get ready for the insults OF BEING called insane, them digging up personal websites that has nothing to do with insurance dragged into it and false accusations made against you. He says it is probably a personal website. What does my "email address" have to do with my personal website? which he had to spend time to dig up and to find. And to mention, a email adress and a website are two different entities they are not connected in any way. Of which he displayed my website on this complaint. And Mr. Jacob C added "and the website doesn't exactly plead sanity:" WOW, that's putting the customer first? And for the record there is nothing insane about my website. Does this sound like a company that is putting there customer first? Or does it sound like a company that is vindictive and insulting to his customer. How unprofessional is that? I never have seen a business stoop that low.I could go through the trouble and look up their names, and find their personal websites and dragg them into it too. But I'M NOT THAT LOW. YoungAlfred Definitely is not a business based on my personal experience that puts the customer first, rather last if you are in disagreement with them.
or the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello ***, Attached are your cancellation confirmations from State Auto for both your home
and auto policy processed on 03--2020 per your request. You should expect to
have the money back in your account this week (if it has not already been
returned). If you do not see it, please do not hesitate to reach out. Also, I would like to apologize for the tone of my previous response. I was
under the impression my previous email would only be reviewed by the Revdex.com and
not to you, the customer. (see attached image from Revdex.com site) I was simply
making a case on why I thought your interaction with Young Alfred was so
confusing. You called in 8 times prior to purchasing coverage and spoke with
many agents. I listened to all 8 calls that spanned over 2 hours. At the end of
each call you seemed happy and satisfied with the service. This led you to
purchase coverage on 02--2020. The very next day you sent an email that was
formatted in a very odd email format likely caused by your very uncommon email
domain and our team m*** this email. (see attached pdf for how the formatting
looked on our end) As you can see, this email is very difficult to decode and
we were not intentionally ignoring your email. If we ignored customer emails,
do you know how much trouble we would have as a company? It was an honest
mistake given the formatting. Gwen spoke with you and apologized after you left
the Revdex.com complaint accusing us of theft and saying we should fire one of our
employees. Is there a reason you didn't try to call us before filing the Revdex.com
complaint? Gwen even apologies for missing the email and sent you a $50 Amazon
gift card for the inconvenience it may have caused you. You also received a
full refund for all the premium paid. When we make a mistake at YA, we own it.
However, on the call you were demanding we fire one of our agents, Ben, because
of his terrible service. In all previous interactions with Ben and other Young
Alfred agents that I listened to, they provided excellent service. Should we
fire an employee for missing one email? That seems a bit aggressive, don’t you
think? Especially when the email is a very non-standard format. It is so
confusing with me why you escalate this complaint so abruptly without making a
call? I guess it was just a series of unfortunate events. I hope we can agree to move
on and you are completely satisfied. If you are not, please let me what I can
do to make it right. I will do the best I can for you. Wish you a happy and healthy rest of 2020. At your service, Jason
We are purchasing a house and the loan officers needed Evidence of Insurance for our new home. My wife searched for several quotes and Young Alfred to have the best rates for more coverage than quotes we got from *** and ***.
Evan P., our agent, got us the insurance required for the mortgage and he did it within an hour and we didn't have to monitor or babysit the process at all. What a great experience. I would highly recommend Young Alfred and especially Evan for insurance needs. I am going to look into moving my auto insurance over as well.
Great to hear Young Alfred (and Evan) could be of service ***! We love helping our customers. When we see a review like this, it is a real treat. Look forward to serving you for years to come. Congrats on the new home!
At your service,
Young Alfred
Their website is very informative, and I was referred to insurance companies with superior rates and coverage than the big-name companies. Customer service was prompt, top notch, and very human. I'm really glad that YoungAlfred educated me as well as giving me excellent options to choose from. Trusting the experts at YoungAlfred gave me better results than my own efforts at shopping for insurance.
Thank you for your kind words Sam! So happy we could help you find some great coverage and look forward to serving you for years to come!
Peter has been my agent and he’s been more than excellent! I had a bit of a hiccup and needed some extra documents than I thought I’d need originally and he has been on top of things from start to finish. Thank you Peter for going above and beyond
The whole Young Alfred team (especially Peter) is thrilled to read your review. We take pride in going above and beyond for our customers, and when we get feedback like this it warms our hearts. Thank you for being a Young Alfred customer and we look forward to serving you for years to come!
I obtained homeowners insurance through YoungAlfred on 10/30/19. At first I thought OMG easy breezy, the rates were reasonable. Fast forward to 1/2/2020, I check my mortgage and see an increase in my monthly payment, I see that another payment of $338 was paid to my insurance policy without my consent without any notification nothing whatsoever. I contact youngalfred and they were no help. I had to cancel my policy and again go on the hunt for Home Insurance. I definitely do not recommend. If I can rate them no starts I would. Consumer Beware make sure you do your homework.
Hello Luis - we are happy to hear you had an easy purchase experience back in October. Of course, we were also upset with the rate increase after inspection and we fought on your behalf to get it waived. As discussed, the rate change came up at inspection because the home was a different form of construction then what was entered by you on the application. While this rarely leads to a rate increase, it can happen. We do our best to catch these before purchase, but your home honestly looked concrete construction as you entered (even though the inspector discovered it was frame construction). I hope you understand we did everything in our power to make it right, but we can't change the construction of your home and cannot set the insurance prices. Please do keep us in mind for your future insurance needs. All the best.
This is a great company for the purchase of a homeowners policy. They are highly competitive, providing coverages to fit individualized needs at reasonable prices. I found my agent, Jesse, was very thorough in finding us the best policy and price for our needs. She also followed through after our policy purchase to make sure there were no issues or concerns on our part. I can honestly say that this was the best experience I have ever had obtaining a homeowners policy.
Thank you for the glowing review! The whole Young Alfred team (especially Jesse) is doing our happy dance! We love going above and beyond for our customers!
Awesome experience, Jesse was phenomenal in finding the best policy, customizing with the right features and negotiating the best price. She also assisted with the refund process. Definitively a great experience !
So happy you had a 5-star experience ***! Jesse is a phenomenal agent! The whole team at Young Alfred loves seeing reviews like these. Thank you!
5/5 stars! Young Alfred gave me 3 instant quotes, all of which offered me savings to my existing home and auto insurance. I chose an option that had better benefits, lower premiums, and saved me $1,100/year from my existing coverage. Really impressive technology and exceptionally responsive customer service. They answer questions for me quickly and politely on my policy. I highly recommend.
Thank you for choosing to be a Young Alfred customer! We are so happy we could help!
At your service,
Young Alfred