Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
We have looked into the address provided to us in the move out form. The address provided was not entered into our system correctly.
We will be voiding the current check and re-issuing a new one to the address provided. We are...
sorry for the inconvenience.
Young America Realty
Initial Consumer Rebuttal /* (3000, 7, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' response, dated 7/20/2015, indicated a check would be re-issued. Follow-up emails on 7/24/15 with [redacted] assured this would be handled right away. It is now 8/2/2015. Still no check.
Young America is 30 days past due in returning funds. Interest for holding these funds applies.
Final Business Response /* (4000, 9, 2015/08/05) */
Young America has issued a stop payment on the original check as of 8/4/15. A new check has been made available to the tenant by stopping into our main office. Any check stoppage fee was waived, and we consider the account closed and the problem solved.
[redacted]
Property Manager
Young America Realty
Final Consumer Response /* (2000, 11, 2015/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Payment has been received. Many warned us prior to signing a lease, that we should avoid Young America because of the way they do business. Unfortunately, I did not listen. Lesson learned. Overall rating: extremely poor customer service and questionable business practices.
Initial Business Response /* (1000, 11, 2015/05/11) */
In regards to the issues with Lodge [redacted]. Young America did produce a move out inspection in May 2013 after the original lease expired. At this time we found some light cleaning, minor drywall repairs, and a broken desk chair. Young America...
billed back for the broken desk chair.
Two of the Lessees remained in the apartment and two new lessees joined them for the XXXX-XX school year lease. No move in inspection was done by the new tenants, despite being encouraged by Young America to do so.
At the end of the 2014 lease, Young America inspected the property, found 2 bedroom carpets that needed to be replaced due to stains, and burns in the carpet, as well as large drywall repairs in the common area of the living room, as well as the overall cleaning of the apartment.
Young America documented all of these damages via photos that we still have possession of.
Young America does not assign bedrooms to tenants, and each tenant is on a joint and several lease that specifically states that they are jointly responsible for all rental amounts due and any and all damages to the unit.
These photos and a copy of the inspection report was given to Mr. [redacted] and his parents in July of 2014 when they inquired to the nature of the charges. When payment wasn't received within the 30 day period after the lease was terminated Young America turned the account over to a 3rd party collection agency.
Young America removed the $14.00 credit service charge that was placed on Mr. [redacted]'s account. As of 4-17-15 Mr. [redacted] has a $0 balance on his account and we are considering all matters closed.
Initial Business Response /* (1000, 7, 2015/08/17) */
I have informed [redacted] that I will notify him of entry to his apartment as soon as I am aware of the work being scheduled. The Young America lease does not state that a 24-hour notice is guaranteed, nor am I aware of any such Illinois law which...
requires 24-hours notice before entering a rental unit. If there is such a law, I apologize that I was not in compliance of that law with the 22.5 hour notice given. The continued work being done is to improve the energy efficiency of the all-electric building, which will greatly help each individual resident as they are responsible for paying their electric utility.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not convinced that this firm will adhere to the stipulation in the lease and follow through with future notices of entry. However, I accomplished the goal of bringing the issue to their attention. Therefore, I accept their response and agree to close this case.
Additionally, if any material from this complaint is posted for public consumption, I'd like to request that all personally identifying information be omitted, including my name and address. I would like to remain anonymous in regard to this claim. Thank you greatly for your assistance with the matter!!!
Initial Business Response /* (1000, 6, 2015/08/19) */
We have sent photos of the damage to Mr. [redacted]. As well as the inspection report of the unit. We are unclear why he did not receive prior correspondence from us on this matter, as we have an automated system that generates notifications and...
also publishes documents to the tenant portal.
Regards,
Young America Management
Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive dated pictures showing the alleged damage and have not received original copies of emails that were allegedly sent during June and July warning me of the fees that I incurred. I have had some correspondence with Young America via email the past 3 days but all they keep sending me is a summary of the charges with no documentation to justify the charges. Again, they can keep the security deposit since I am acknowledging some damages. But the additional $158 dollar charge and threat of collection was unnecessary and bad business practice.
Initial Business Response /* (1000, 5, 2015/07/15) */
When receiving the first complaint of the water issue, our maintenance department came up with a possible solution, and that solution was carried out. After the next rain, it was discovered that the original solution did not, in fact, solve the...
problem with water coming in above the patio door. Because the nature of this issue was highly complicated, it was impossible to provide a guaranteed time frame of completion, as requested by the residents. Since, our maintenance team has begun a new remedy. A representative from the City of Bloomington has met with our maintenance team regarding this unit, and is satisfied with our work. We are working diligently to resolve the issue, and will complete all steps necessary.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not excuse that this has been happening since we moved in in may and there was poor communication on young mericas part to convey information to me. The representative from the city of Bloomington is working with you because I called and complained and he thus came out to do an inspection finding sever water damage and mold.If I had not called and complained about the lack of concern and mold in my house, it would still had remained the same with no help from the extremely rude office manager. This was also not addressed in the above statement from young America. I am disappointed with the lack of concern and being told I would not have mold from stephanie and she giving me no time frame or attempt to find out a time frame. Upin inspection, the rep from the city of bloomington told me I have mold and it is clearly visable. Also the maintance man informed me of what was going on. Not once since filing the last complaint has anyone from the office attempted to contact me and fill me in on anything going on with the work being done. It is unacceptable.
Initial Business Response /* (1000, 5, 2015/08/11) */
Resident moved into unit and notified Lessor of a bug she found in the unit. We had pest control come over and treat for general bugs as well as bed bugs even though no confirmation of bed bugs existed in the unit. Lessor replaced mattress,...
boxspring, and frame for tenant as she requested DESPITE no evidence of bed bugs in the unit.
Lock of the door was fixed, new weather stripping was put to ensure sealed closure, and unit was cleaned again.
All issues are fixed, and unit is again in great condition.
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
We have looked into the address provided to us in the move out form. The address provided was not entered into our system correctly.
We will be voiding the current check and re-issuing a new one to the address provided. We are...
sorry for the inconvenience.
Young America Realty
Initial Consumer Rebuttal /* (3000, 7, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' response, dated 7/20/2015, indicated a check would be re-issued. Follow-up emails on 7/24/15 with [redacted] assured this would be handled right away. It is now 8/2/2015. Still no check.
Young America is 30 days past due in returning funds. Interest for holding these funds applies.
Final Business Response /* (4000, 9, 2015/08/05) */
Young America has issued a stop payment on the original check as of 8/4/15. A new check has been made available to the tenant by stopping into our main office. Any check stoppage fee was waived, and we consider the account closed and the problem solved.
[redacted]
Property Manager
Young America Realty
Final Consumer Response /* (2000, 11, 2015/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Payment has been received. Many warned us prior to signing a lease, that we should avoid Young America because of the way they do business. Unfortunately, I did not listen. Lesson learned. Overall rating: extremely poor customer service and questionable business practices.
Initial Business Response /* (1000, 11, 2015/05/11) */
In regards to the issues with Lodge [redacted]. Young America did produce a move out inspection in May 2013 after the original lease expired. At this time we found some light cleaning, minor drywall repairs, and a broken desk chair. Young America...
billed back for the broken desk chair.
Two of the Lessees remained in the apartment and two new lessees joined them for the XXXX-XX school year lease. No move in inspection was done by the new tenants, despite being encouraged by Young America to do so.
At the end of the 2014 lease, Young America inspected the property, found 2 bedroom carpets that needed to be replaced due to stains, and burns in the carpet, as well as large drywall repairs in the common area of the living room, as well as the overall cleaning of the apartment.
Young America documented all of these damages via photos that we still have possession of.
Young America does not assign bedrooms to tenants, and each tenant is on a joint and several lease that specifically states that they are jointly responsible for all rental amounts due and any and all damages to the unit.
These photos and a copy of the inspection report was given to Mr. [redacted] and his parents in July of 2014 when they inquired to the nature of the charges. When payment wasn't received within the 30 day period after the lease was terminated Young America turned the account over to a 3rd party collection agency.
Young America removed the $14.00 credit service charge that was placed on Mr. [redacted]'s account. As of 4-17-15 Mr. [redacted] has a $0 balance on his account and we are considering all matters closed.
Initial Business Response /* (1000, 7, 2015/08/17) */
I have informed [redacted] that I will notify him of entry to his apartment as soon as I am aware of the work being scheduled. The Young America lease does not state that a 24-hour notice is guaranteed, nor am I aware of any such Illinois law which...
requires 24-hours notice before entering a rental unit. If there is such a law, I apologize that I was not in compliance of that law with the 22.5 hour notice given. The continued work being done is to improve the energy efficiency of the all-electric building, which will greatly help each individual resident as they are responsible for paying their electric utility.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not convinced that this firm will adhere to the stipulation in the lease and follow through with future notices of entry. However, I accomplished the goal of bringing the issue to their attention. Therefore, I accept their response and agree to close this case.
Additionally, if any material from this complaint is posted for public consumption, I'd like to request that all personally identifying information be omitted, including my name and address. I would like to remain anonymous in regard to this claim. Thank you greatly for your assistance with the matter!!!
Initial Business Response /* (1000, 6, 2015/08/19) */
We have sent photos of the damage to Mr. [redacted]. As well as the inspection report of the unit. We are unclear why he did not receive prior correspondence from us on this matter, as we have an automated system that generates notifications and...
also publishes documents to the tenant portal.
Regards,
Young America Management
Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive dated pictures showing the alleged damage and have not received original copies of emails that were allegedly sent during June and July warning me of the fees that I incurred. I have had some correspondence with Young America via email the past 3 days but all they keep sending me is a summary of the charges with no documentation to justify the charges. Again, they can keep the security deposit since I am acknowledging some damages. But the additional $158 dollar charge and threat of collection was unnecessary and bad business practice.
Hello, we sent you an email on 7/11/17. Please see this email for more details.
Initial Business Response /* (1000, 5, 2015/07/15) */
When receiving the first complaint of the water issue, our maintenance department came up with a possible solution, and that solution was carried out. After the next rain, it was discovered that the original solution did not, in fact, solve the...
problem with water coming in above the patio door. Because the nature of this issue was highly complicated, it was impossible to provide a guaranteed time frame of completion, as requested by the residents. Since, our maintenance team has begun a new remedy. A representative from the City of Bloomington has met with our maintenance team regarding this unit, and is satisfied with our work. We are working diligently to resolve the issue, and will complete all steps necessary.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not excuse that this has been happening since we moved in in may and there was poor communication on young mericas part to convey information to me. The representative from the city of Bloomington is working with you because I called and complained and he thus came out to do an inspection finding sever water damage and mold.If I had not called and complained about the lack of concern and mold in my house, it would still had remained the same with no help from the extremely rude office manager. This was also not addressed in the above statement from young America. I am disappointed with the lack of concern and being told I would not have mold from stephanie and she giving me no time frame or attempt to find out a time frame. Upin inspection, the rep from the city of bloomington told me I have mold and it is clearly visable. Also the maintance man informed me of what was going on. Not once since filing the last complaint has anyone from the office attempted to contact me and fill me in on anything going on with the work being done. It is unacceptable.
Initial Business Response /* (1000, 5, 2015/08/11) */
Resident moved into unit and notified Lessor of a bug she found in the unit. We had pest control come over and treat for general bugs as well as bed bugs even though no confirmation of bed bugs existed in the unit. Lessor replaced mattress,...
boxspring, and frame for tenant as she requested DESPITE no evidence of bed bugs in the unit.
Lock of the door was fixed, new weather stripping was put to ensure sealed closure, and unit was cleaned again.
All issues are fixed, and unit is again in great condition.