Revdex.com: I have reviewed the response and appreciate their apology This doesn't solve the problem or magically give us the truck we wanted to purchase, but it is nice to have them acknowledge their errorsThe gas card is a nice gesture and is appreciated Sincerely, [redacted]
Thank you for the opportunity to respond to this complaintWe value our customers and their satisfaction a great deal, and we regret that Mrand Mrs [redacted] did not receive the level of service consistent with what the Young Automotive Group stands for We realize there was a pricing error, accompanied by a breakdown in communication between the two stores involved These things created a less than ideal experience for the [redacted] s and we regret that However, we have since refined our processes regarding accepting deposits on vehicles in transit, as well as our policy on purchasing and subsequently selling vehicles between two different stores in our group, and we are confident this will not happen again We understand that the [redacted] s have purchased a vehicle from another dealership, but we want them to know that we have taken strides to amend the situationWe have attempted to contact them via email and by phone, and have extended a formal apology to them, along with a $ [redacted] gas card as a good faith gesture for their time We have yet to hear back from them, but we are hopeful they will accept our apology and our offer Once again, we regret that the [redacted] ’s did not have a good experience with our dealerships, and we are committed to providing service that is consistent with the true culture of our organization in the future Should you need additional information regarding this claim in order to close it satisfactorily, please contact [redacted] at [redacted] Best regards, The Young Automotive Group
Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ Contact Name and Title: [redacted] - Executive Assistant Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @youngbuickgmc.com Please accept the following response on behalf of the Young Automotive Group: We are actually surprised by Mr [redacted] complaint in so much as we have addressed each of his concerns, and he assured us that he is pleased with the resultAs recently as this morning he indicated he planned to retract his Revdex.com complaint, so we will assume that is the course of action he plans to take, and will await notification from the Revdex.com that the case has been closed satisfactorily If you need additional information, please contact [redacted] at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/08/28) */
Revdex.com:
I have reviewed the response and appreciate their apology. This doesn't solve the problem or magically give us the truck we wanted to purchase, but it is nice to have them acknowledge their errors. The gas card is a nice gesture and is appreciated.
Sincerely,
[redacted]
Thank you
for the opportunity to respond to this complaint. We value our customers and
their satisfaction a great deal, and we regret that Mr. and Mrs. [redacted] did
not receive the level of service consistent with what the Young Automotive
Group stands for. We realize there was...
a
pricing error, accompanied by a breakdown in communication between the two
stores involved. These things created a
less than ideal experience for the [redacted]s and we regret that. However, we have since refined our processes regarding
accepting deposits on vehicles in transit, as well as our policy on purchasing
and subsequently selling vehicles between two different stores in our group,
and we are confident this will not happen again.
We understand
that the [redacted]s have purchased a vehicle from another dealership, but we want
them to know that we have taken strides to amend the situation. We have attempted
to contact them via email and by phone, and have extended a formal apology to
them, along with a $[redacted] gas card as a good faith gesture for their time. We have yet to hear back from them, but we are
hopeful they will accept our apology and our offer.
Once
again, we regret that the [redacted]’s did not have a good experience with our
dealerships, and we are committed to providing service that is consistent with
the true culture of our organization in the future.
Should you need additional information
regarding this claim in order to close it satisfactorily, please contact [redacted]
[redacted] at [redacted].
Best
regards,
The Young
Automotive Group
Initial Business Response /* (1000, 5, 2014/08/26) */
Contact Name and Title: [redacted] - Executive Assistant
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@youngbuickgmc.com
Please accept the following response on behalf of the Young Automotive Group:
We are actually surprised by Mr....
[redacted] complaint in so much as we have addressed each of his concerns, and he assured us that he is pleased with the result. As recently as this morning he indicated he planned to retract his Revdex.com complaint, so we will assume that is the course of action he plans to take, and will await notification from the Revdex.com that the case has been closed satisfactorily.
If you need additional information, please contact [redacted] at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2014/08/28) */
Revdex.com: I have reviewed the response and appreciate their apology This doesn't solve the problem or magically give us the truck we wanted to purchase, but it is nice to have them acknowledge their errorsThe gas card is a nice gesture and is appreciated Sincerely, [redacted]
Thank you for the opportunity to respond to this complaintWe value our customers and their satisfaction a great deal, and we regret that Mrand Mrs [redacted] did not receive the level of service consistent with what the Young Automotive Group stands for We realize there was a pricing error, accompanied by a breakdown in communication between the two stores involved These things created a less than ideal experience for the [redacted] s and we regret that However, we have since refined our processes regarding accepting deposits on vehicles in transit, as well as our policy on purchasing and subsequently selling vehicles between two different stores in our group, and we are confident this will not happen again We understand that the [redacted] s have purchased a vehicle from another dealership, but we want them to know that we have taken strides to amend the situationWe have attempted to contact them via email and by phone, and have extended a formal apology to them, along with a $ [redacted] gas card as a good faith gesture for their time We have yet to hear back from them, but we are hopeful they will accept our apology and our offer Once again, we regret that the [redacted] ’s did not have a good experience with our dealerships, and we are committed to providing service that is consistent with the true culture of our organization in the future Should you need additional information regarding this claim in order to close it satisfactorily, please contact [redacted] at [redacted] Best regards, The Young Automotive Group
Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ Contact Name and Title: [redacted] - Executive Assistant Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @youngbuickgmc.com Please accept the following response on behalf of the Young Automotive Group: We are actually surprised by Mr [redacted] complaint in so much as we have addressed each of his concerns, and he assured us that he is pleased with the resultAs recently as this morning he indicated he planned to retract his Revdex.com complaint, so we will assume that is the course of action he plans to take, and will await notification from the Revdex.com that the case has been closed satisfactorily If you need additional information, please contact [redacted] at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/08/28) */
Revdex.com:
I have reviewed the response and appreciate their apology. This doesn't solve the problem or magically give us the truck we wanted to purchase, but it is nice to have them acknowledge their errors. The gas card is a nice gesture and is appreciated.
Sincerely,
[redacted]
Thank you
for the opportunity to respond to this complaint. We value our customers and
their satisfaction a great deal, and we regret that Mr. and Mrs. [redacted] did
not receive the level of service consistent with what the Young Automotive
Group stands for. We realize there was...
a
pricing error, accompanied by a breakdown in communication between the two
stores involved. These things created a
less than ideal experience for the [redacted]s and we regret that. However, we have since refined our processes regarding
accepting deposits on vehicles in transit, as well as our policy on purchasing
and subsequently selling vehicles between two different stores in our group,
and we are confident this will not happen again.
We understand
that the [redacted]s have purchased a vehicle from another dealership, but we want
them to know that we have taken strides to amend the situation. We have attempted
to contact them via email and by phone, and have extended a formal apology to
them, along with a $[redacted] gas card as a good faith gesture for their time. We have yet to hear back from them, but we are
hopeful they will accept our apology and our offer.
Once
again, we regret that the [redacted]’s did not have a good experience with our
dealerships, and we are committed to providing service that is consistent with
the true culture of our organization in the future.
Should you need additional information
regarding this claim in order to close it satisfactorily, please contact [redacted]
[redacted] at [redacted].
Best
regards,
The Young
Automotive Group
Initial Business Response /* (1000, 5, 2014/08/26) */
Contact Name and Title: [redacted] - Executive Assistant
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@youngbuickgmc.com
Please accept the following response on behalf of the Young Automotive Group:
We are actually surprised by Mr....
[redacted] complaint in so much as we have addressed each of his concerns, and he assured us that he is pleased with the result. As recently as this morning he indicated he planned to retract his Revdex.com complaint, so we will assume that is the course of action he plans to take, and will await notification from the Revdex.com that the case has been closed satisfactorily.
If you need additional information, please contact [redacted] at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2014/08/28) */