Young Enterprises of Long Island, Inc.

Revdex.com:At this time, I have not been contacted by Young Enterprises of Long Island, Inc. regarding complaint ID ***.Sincerely,*** ***

While we understand *** *** is upset and feels we did don’t correctly file her permit under the correct address that is not entirely trueWhen we submitted the permit to the town under her correct address *** *** ** ***a they had returned it stating that they
needed us to provide more information on her survey submittedWhen they had sent it back to us they had made an error writing ** *** ** *** on the top of the paper they had returned to us which they stated was not a probably it’s on the permit as *** so the error she made on her note would have no affect on her permit being filed correctlyWe are not the ones that left the paperwork sitting in a bin at the town, when she had called the town asking the status of her permit they stated it could be sitting in a bin since it was not showing up in there system as permit being issued yetThis is how their system works when they receive a request for a permit it goes in a bin and they handle the permits in order of being received we have no control over thatShe has been requesting a refund of her $we have explained to her we had already started to perform work there including moving her oil tank so that *** *** *ould come in and run her gas lines which is not a service we were contracted to do but had accommodated her for this as well as other work that would have cost more than her $deposit and are unable to refund her the money I have attached a copy of the email response I had sent to her stating as to why we couldn’t refund herWe feel as though she was trying to back out of her contract due to her finding out her neighbors which are the complaints also listed below had a problem with the work performed and while we understood her concern about their problems it was not exactly due to neglect or faulty of our installation

RE: Complaint * ***As you can clearly see in his response he states exactly what it is we did for the $he was charged for Running the gas lines to the outside generatorHe was obviously aware as we did not steal his credit card and make a charge on itHe was told to
run the gas line to the outside generator, that’s what his bill said when he received a copy of itWhen he called the office asking for a more specific detailed bill yes he was told we could see what we could do for him, but that is how all our receipts are generatedWe click on item being performed and add itHis job was pressure tested and passed the final inspection. Thank you Young Enterprises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Unfortunarely I completely disagree with the response.  [redacted] did not inform us that he was not licensed and would be working under someone elses license!! As far as work done, all that was done was shift the oil tank which took about 20minutes-that does not cost $500.00.  As for the permit, when I hired a professional company to do the work, the permit was obtained in one day.  They walk it through.  As per my conversations with [redacted]'s secretary, [redacted], that should have been done with my permit and she could not believe that his worker just left it there.  I was on the phone with her while she was on the phone with the town and heard the entire conversation.  She couldn't apoligize enough for the errors.  Although [redacted] feels he is entitled to be compensated for his work, I too am entitled to be compensated for my inconvince.  Since the job did not start when I was told it would, I needed to purchase more oil (minimum requirement) which later needed to throw away the unused amount.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Young Enterprises of Long Island, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Tell us why here... In response to the above compliant. Customer had not made acess to home during our repair hours. As stated on contract. all repairs were made on 10/*9/15.  customer still needs to make themselves available for final inspection, which is scheduled on 10/**/15.

Review: I contracted with Young Enterprises over a year ago to change my oil to gas on 2 properties. I have yet to have permits for both jobs. Both jobs were not completed in full. On one property a thermostat need to be relocated and all inspections need to be completed. On the other house the chimney lining was not done and the boiler isn't working consistently. Young has disconnected all there phones and there office is now nonexistent. My contract guarantees a year of service for any issues. Maybe they believe they can avoid me for a year and then not have to perform any service to my machine. It is impossible to reach Young Enterprises as they have a ridiculous answering service that takes messages that never seem to reach Young Enterprises to return calls. Both Mike and Dawn the secretary never seem to be in the office to return any calls. I will not recommend that anyone use their service as they never seen to perform their contractual obligations.Desired Settlement: Young complete both jobs and have it inspected for approval.

Consumer

Response:

At this time, I have not been contacted by Young Enterprises of Long Island, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I converted my boiler from oil to a gas boiler July 2015 I was charged roughly about $8600. I was instucted the company that the job was completed and payment was paid in full upon their request. The beginning of October I decided to turn on my boiler due to some cold days, I had no heat. I have called the company several time to come service my brand new boiler that they install and I have gotten no response nor feedback and I keep getting the run around. This morning it was 34 degrees outside and me my young child along with my grandma are so cold I feel this is totally unacceptable and inhuman. I also call today got answering service and none of my calls are been returnedDesired Settlement: I paid for a service and I expect a successful end result

Business

Response:

Tell us why here... In response to the above compliant. Customer had not made acess to home during our repair hours. As stated on contract. all repairs were made on 10/*9/15. customer still needs to make themselves available for final inspection, which is scheduled on 10/**/15.

Review: I have two issues with this Company:

1) My credit card was charged $1,200 for the installation of a gas line for a generator without my authorization and before completing the work.

2) This company installed a new boiler and hot water heater in my home in August. I have recently experienced problems with both. After several requests to have a technician come and correct the issues went unanswered, I had no choice but to hire another plumber to correct these issues. The cost of this work was $1,1, 23.18.

Here are two letters which I sent to the company in regard to these issues:

November **, 2014

SENT VIA FAX ####-###-#### & 1ST CLASS MAIL [redacted] Young Enterprises Energy Solutions [redacted] Dear [redacted],

On October [redacted], 2014 your company hooked up a gas line to a standby generator located outside of my home. This work included installing approximately 14 feet of piping inside of my basement; connecting this pipe to the existing gas line in the basement; making an opening in the foundation; running the gas line outside and hooking up the gas line to the generator, located approximately 3 feet from the foundation. This work should have also included a pressure test in the presence of the village inspector but to my knowledge this has not been done.

On October [redacted], 2014 my [redacted] was charged $1,200 by your company for this work. After seeing the charge, I contacted your office and requested that a detailed bill be provided to me. At no time did I authorize your company to charge any amount to my credit card for this work.

Over the course of the next few weeks, I contacted your office at least 3 times to request that an itemized bill be mailed out to me. I spoke with a representative from your company each time and was assured one would be sent soon. On November ** I called your office again to request the itemized bill and I was told that it would be mailed out that day.

On November [redacted] I called your office to follow up on the itemized bill, as I had not yet received it in the mail. I was told that it would be emailed to me. I called and spoke with a representative on November [redacted], [redacted] and [redacted] and each time I was told that the bill would be sent. To date, I have not received any itemized bill.

In my conversation with your office representative on November [redacted], I was told that she was still waiting for you to provide her with the details and all she knew was that I was billed $1,200 for the generator hook up. During this conversation, I informed your representative that, because I had never authorized any charge to my credit card relating to the generator hook up and to date, had not received the itemized bill that I had been requesting, I had no choice but to dispute the charge with my credit card company if I did not receive the bill by the end of the day. Because I did not receive the bill by the end of the day, I have contacted my credit card company and instructed them that the $1,200 was not authorized and should be reversed.

On a separate note, on the morning of November [redacted], I called your office and informed them that I had no hot water that morning and I had to restart the boiler that your company has recently installed to get any hot water from the hot water heater that your company also recently installed. I was told that a technician would be out to fix the problem that day. I never heard back from anyone that day. During this conversation, I also informed your office that the value to the hot water heater has been making a high-pitched noise as of recent and it has been getting worse.

On the morning of November [redacted], I again called your office to inform them that again, I had no hot water the previous night and the high-pitched sound coming from the valve was continuing. After being on hold for more then 20 minutes, I was told that a technician would be out to correct the problem that day. Again, I never heard from anyone.

On the evening of November [redacted], again I did not have hot water. This time, turning the boiler off and on did not correct the problem. I called your answering service and was told that someone would contact me. I never heard from anyone that evening.

On November [redacted], I also realized that the heating zone that controls the heat in our sunroom is not working. If this is not corrected immediately, the pipes could freeze.

Your continued failure to address the problems I have experienced since you installed the new boiler in my home leave me no choice but to contact a new plumber to fix these issues. I will be contacting my credit card company shortly and will have them reverse a portion of the payment for the boiler installation, equal to the amount that it will cost me to have this problems rectified.

If your company provides me with a detailed bill for the generator hook up and corrects the issues I am having with the boiler and hot water heater, I would be happy to instruct my credit card company to put the charges back on my account.

A copy of this letter will be forwarded to the Revdex.com and I will be filing a formal complaint with that entity against your company.

I would be happy to discuss these issues with you at any time.

Regards,

December *, 2014

SENT VIA FAX ####-###-#### & 1ST CLASS MAIL

Young Enterprises Energy Solutions

[redacted] Dear [redacted],

In my letter to you dated November **, 2014, I informed you that I was continuing to have problems with the hot water heater and boiler that your company had recently installed. In that same letter I also informed you that should you fail to correct these issues, I would have no choice but to hire another plumber to do the work.

Due to the fact that I never received any response to my letter, I found a new plumber who has corrected the problems. The circulator for the hot water heater was faulty and the system had to be purged of air to get the heat working in the sunroom. The total cost of this work came to $1,1, 23.18.

Additionally, as noted in my November [redacted] letter, the pressure test that the Village of Lloyd Harbor requires after the installation of the gas line to the generator was never done. I have spoken with a representative in your office several times about scheduling an appointment with the village inspector to conduct this test, but to date, this has not happened. Because this test must be done before the utility will hang the proper meter and the Village requires this for safety issues, I have no choice but to hire another plumber to take care of this work. I have been quoted a cost of $750 due to the fact that the plumber will have to inspect all of your work in addition to conducting the pressure test. If I do not hear from you within the next week, I will move forward with having this work done.

I believe you are responsible to reimburse me for the expense of fixing the problems with the boiler as well as the expense for the pressure test . If I do not hear from you within a week, I will move forward with whatever legal remedies are available to me to collect these monies.

Respectfully,Desired Settlement: 1) My credit card should be credited for the full amount of $1,200.

2) The pressure test should be performed.

3) Once pressure test is complete, an itemized invoice should be prepared for the work associated with the generator. Once I review, I will authorize the charges to my credit card for all work performed.

4) I must be reimbursed for the $1,123.18 that I had to pay for the repairs to the boiler and hot water heater.

Business

Response:

RE: Complaint [redacted]As you can clearly see in his response he states exactly what it is we did for the $1200.00 he was charged for Running the gas lines to the outside generator. He was obviously aware as we did not steal his credit card and make a charge on it. He was told 1200.00 to run the gas line to the outside generator, that’s what his bill said when he received a copy of it. When he called the office asking for a more specific detailed bill yes he was told we could see what we could do for him, but that is how all our receipts are generated. We click on item being performed and add it. His job was pressure tested and passed the final inspection. Thank you Young Enterprises

Review: I used Young Enterprises to do an Oil to Gas Conversion in 2014. The sales and install crew were extremely pleasant and courteous. Shortly after installation we had several instances where the heat went out. We called the company - although we didn't document these calls - and they came back at least 2 times for assessment.

The problem persisted beyond any of their work/adjustments/etc. They had recently been to the house for repair and referred us to Nation Grid claiming the gas to the house needed to be checked. We had National Grid in and they did readings that were all satisfactory. The last time the heat went out about 3 weeks ago, I called the emergency line and Mike Y[redacted] called me back. While I was insulted and disgusted by the way in which he spoke to me, that really takes aback seat to why I am complaining. He advised me that "since it's the first cold night everyone in the neighborhood was turning on their heat causing a demand on the gas line. So National Grid has to make the correction, otherwise there is nothing I can do about it ". I instantly argued that point and the fact that there will be demands on the municipal gas system that should affect my supply. I had asked for a report of what was done to my burner in the past few visits over the phone that night. Upon his visit the that Monday, he told my wife he adjusted the gas from 4 to 6 but told her "do not tell National Grid". As well , he was asked by my wife to give us a report/receipt of what he did. He told my wife to call Dawn; his administrative person. Since then my wife has called the office at least 4 times. Most of the time she gets their answering service (even during normal business hours).

So since my last complaint to the OWNER of this company, I have not been able to get in touch with them nor have I been able to get any type of receipt of what they did.

I have emailed them, albeit through their website question portal since his email address is not working, in order to have my complaint in writing to him for tracking purposes. He has not yet responded to me.

It's obvious he has decided to not respond to me any further. I feel extremely UNSAFE in my own home. His work history in my house leaves us all worrying if we will be consumed by carbon monoxide and even wake up the next morning. The equipment he has touched can literally kill me and my family if it isn't repaired properly.Desired Settlement: I want Young enterprises to provide me with a written report of what was done in my house every time they were here. That is it.

I will have these reports reviewed by a trustworthy plumber and assuming there is nothing wrong I will move on with nothing more than a lesson learned. If the next plumber finds there are issues with the system we'll address that course of action then.

Consumer

Response:

At this time, I have not been contacted by Young Enterprises of Long Island, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: JP Joyce installed American Standard furnace in 11/*/2010

JP Joyce installed Trane central air 7/**/12

Our main complaint with JP Joyce Plumbing and Heating is they do not respond to calls to resolve problems. When we called neither the owner nor the salesman who sold us the systems would take our calls. We could only talk through the receptionist. We were also without air conditioning for over a week and ultimately had to call someone else to repair the a/c, while we were under warranty.

Our air conditioning system was installed on 7/**/12 and stopped working 6/**/13, within our 1 year warranty of parts and labor offered by JP Joyce. The fan would run but the outside cooling unit would not run. We called Monday morning 7/*/13 and a service person was sent out that morning. After checking out the problem, the serviceman saw the pump reservoir was full and emptied it and then determined that the computer circuit board was not communicating with the outside a/c unit.

The serviceman told us our sales person, [redacted], would order the part and be in contact us. [redacted] never called so we called that afternoon; we were told by the receptionist that [redacted] was aware of the problem and would probably be called the next day.

We called again the next day to see when the part would be in, but again couldn't get a definite answer. We expressed concern with a heat wave was predicted for the [redacted] of July weekend and that we would be without a/c until the following Monday, 7/*/13. We were called Wednesday afternoon, July [redacted], and told the serviceman was on his way to the house.

Two servicemen arrived, the one who came on Monday, 07/**/12 and another serviceman. We assumed the part would be installed. Instead after checking out the system, the second serviceman said everything was working. He explained that he removed the batteries from the thermostat and the unit is now working. These batteries do not run the thermostat; their only function is to retain the preset programming in the event we lose electricity. This did not make any sense .

We then asked about the part that was supposed to be ordered and the serviceman said the other serviceman must have blown a fuse, so no part was ordered. This also made no sense, but the a/c seemed to be working.

Both servicemen left and then the second serviceman returned with a bill for services. No mention had been made of a fee for a service call on any of the numerous occasions that we called regarding this matter. We also assumed it was covered under the one year warranty of parts and labor that JP Joyce writes in their contract. We told him we didn't want to pay it then and have the office call us to discuss. Less than a half an hour after they left we noticed that the a/c unit stopped working again. We immediately called the office, it was too late on Wednesday July * and the office was already closed for the day. We left a message at the office but it was closed until Monday, July *, 2013.

On Friday, July [redacted], we contacted Trane warranty department to verify our warranty because we were concerned that time was running out. Trane verified the warranty and said they would also contact JP Joyce on Monday to try to help.

The situation deteriorated from there. We called again on Monday July * at 8:30 and left a message. JP Joyce's receptionist returned the call at around 10:30 (we also believe they only called back because a representative from Trane called them to discuss the situation). Instead of trying to remedy the problem or sympathizing that we had been a week without air conditioning during the hottest and most humid week of the summer , we were told by the receptionist that they would not return unless we pay for the service call from the week before, even though the problem was not fixed. They also wanted a credit card on file so they could charge us for additional service calls. We explained that since we were under warranty, we should not be paying to restore service. She then related this to the owner without putting the call on hold and he would respond and then she would then tell us what he said. After several exchanges like this, we asked to speak to him directly but he would not get on the phone. The owner would only tell the receptionist what to say to us.

After several minutes of this exchange, the receptionist said the computer part in the furnace while under the manufacturer’s warranty was not covered for labor since the furnace was installed two years prior and therefore would have to pay for a service call. We tried to explain through the receptionist that no one had told us what was wrong and obviously taking batteries out of the thermostat fixed nothing. If we gave them a credit card they would send a service person out the next day to start evaluating the problem again. Since no part was ordered and the removal of the batteries from the thermostat was not the solution, we indicated that we would call them back.

We called back to again try to speak to someone to sort out what to do and the owner shouted in the background to tell us to call someone else.

We understand, if the problem turned out to be something not covered under warranty we would have to pay, but they could not tell us what was actually wrong but still insisted on payment. We didn't feel comfortable leaving a credit card on file after the treatment we received.

We did call another air conditioning repair service that came that evening July *, 2013. The new company’s serviceman noticed the condensate pump was filled with water, we asked if that would cause the a/c unit not to run and he said yes, that there is an automatic safety shut off to avoid flooding the basement. We had noticed that when the a/c unit would run for about 12 minutes before it would shut off. He said that made sense because that was about how long it took for the pump reservoir to fill up and then shut off a/c unit as a safety mechanism to avoid flooding the basement. He emptied the pump, blew out the lines and determined we needed a new pump. He was able to get the a/c working that night. He also noticed we were also a pound short of Freon which he added. We paid $472/51 to have the a/c repaired. Please note our actual warranty of parts and labor was through July **, 2013.Desired Settlement: First, we would like an apology for the rude treatment and total lack of communication from our salesman and or owner during loss of a/c service. We would also like to be reimbursed for any portion of the repair that should have been covered under their warranty. We should not have had to been without a/c for over a week, if the problem had diagnosed correctly originally. The company should have tried to communicate with us during the process to correct the problem.

Business

Response:

Dear Sir/Madam,

Re: Revdex.com Complaint ID #[redacted] recieved on 7/**/2013, [redacted] of [redacted].

In response to the service call provided by JP Joyce, the service call was not covered under JP Joyce parts and labor warranty. The responding technician was told by the customer (s) that payment

will be refused . We , at JP Joyce apologize for any inconvenience.

Respectfully yours,

JP Joyce

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: On March *, 2014 we had signed a contract with Young Enterprises Energy Solutions Invoice # [redacted]. We had a contract for Oil to Gas conversion, Install [redacted] GC 124/5 II 103,000 btus, Install One [redacted] 54 gallon indirect water heater SU54. (2) Zones. (1) 30 gallon expansion tank. Boiler removal, oil tank removal of inside 275 gallon tank. Install (2) PSP511C thermostats. Line Chimney to code. Run house gas line to dryer. Oil to Gas conversion Permit Tank Removal/Nassau County Total Paid to Young Enterprise was $9,370.00 The date of the work completed was on July **, 2014.On September **, 2014 we decided to test the heat since we knew the weather was going to start changing. We realized the thermostats were switched the one that controlled the upstairs was working downstairs and visa- versa. Not only that but, that evening there was a buzzing noise coming from the boiler room we shut the emergency switch because we were afraid something would happen while we were sleeping. We had to wait another 24 hours before we could reach anyone in the office. I then received a call Monday morning [redacted] the [redacted] arrived at my door to make the necessary adjustments with the thermostats and he let the air out of the pipes (said this happens the first time you turn on the system being it was installed in July) ok makes sense. I then asked him about my rebate that I never received from the manufacturer we were told the day after installation that the office (Young Enterprise) would handle that rebate for us it was direct from [redacted] we were told we would receive a $250 rebate in the mail. I asked [redacted] before he left my home on Monday, September **, 2014 about the rebate and he informed me that ([redacted]) [redacted] was in a car accident and he was trying to find help to run the office he mentioned he had a new girl coming in this afternoon he told me he took the serial numbers off my units and was going to get back to me and let me know what was going on [redacted] mentioned that we should have had the rebate 2 weeks after the conversion date that never happened and as of November *, 2014 I have not received a call back from [redacted] or a rebate that was expected at time of signing the contract. After [redacted]s 1st visit there were 4 additional calls made for buzzing sounds and NO Hot Water all 4 times the same story was giving I am here to Burp the system. On one of the visits I had the plumber here and I contacted the office to speak to the [redacted] because again I was told they were burping the system and it has been proven 3 times prior that this was not going to fix the issue and the plumber confirmed that this might not fix the problem and it was possible he would be back again. I expressed my frustration to the [redacted] on the phone and told him this was unacceptable that I paid him in full in July 2014 and now I am having the same ongoing issues I told him that it seems like he could care less since he already received his money he said he was offended and said he did not have to listen to this and he hung up on me. I was so upset I dont know what to do. Since the call w/ the [redacted] I have not heard from him, and I have had to call another time since. Tonight, November *, 2014 I have not had Hot Water since 8:00pm and we can not take showers, clean clothes, or run the dishwasher. As you can see with 3 children (1) being an infant hot water is necessary while bathing my 9 month old in the tub is when we realized there was no Hot Water needless to say he was freezing.Desired Settlement: I want my hot water to finally be fixed once and for all. I want my rebate that was promised for $ 250 and I want [redacted] to pay for a plumber to come in and assess the issues I have been having and fix it, whatever the cost to be paid for by [redacted] I am not looking for anything extra I just paid for a service and expect all to be functioning properly with no issues.

Business

Response:

During the month of September as [redacted] has stated [redacted] had been in a car accident which left [redacted] with nobody to manage his office and answer the phones so it was taking longer for him to act on all call , the phones were being managed by an answering service. But he had also informed [redacted] that emergency service does not start until mid November and pointed out to her on the contract it clearly states that service is Monday thru Friday, 8:00am – 5:00pm business days, our records from answering service show she was calling after those hours and on weekends, but as soon as the message was received by [redacted] he acted promptly and showed up at her door to try and resolve her problem. Yes unfortunately we did have to make several returns to her home but we acted in a quick manner. We always came the same day as her complaint but unfortunately we did not have someone to be there the second she had called as she was requesting. After discovering it was a defective part from the manufacturer we immediately replaced it. We have also made a call to her home when she had stated there were issues with not getting heat or hot water and upon arrival we had found nothing to be wrong and the customer then stated well maybe I just need to keep making request for service calls to have you check since there has been a problem in the past and she didn’t feel that we responded quick enough for her. Since her complaint to you at Revdex.com which was filed before we were able to diagnosis what the problem was, we have resolve any issue that was stated above. While we see her frustration that we had returned a couple of times to just burp her system this is not uncommon when having a new system installed during summer months and it sitting till the colder months start and require heat, but when we had gotten a 3rd called we then had realized it must be something further which is why we started with breaking down the system to look for a faulty part not thinking with a new system this could have been the problem at first as it is very rare for something like this to be the reasoning. Her system has been fully checked after the replacement of this part and no further issues have be stated since then. Since then her system has been working with no further issues and none of this has been of any cost to her.

Review: Company was unable to obtain permit to convert from oil to gas because they filed under wrong address and left paper work sitting in a bin at the town instead of following through to see why permit was denied. Requested refund be returned since we were told, by the town, that Young Enterprises is not licensed in the town of oyster bay. Several emails and phone calls made and now being told (weeks later) that they don't feel they need to refund money because they ran pipes to home. Explained that new plumber has to remove the work done because pipes have dents in them and will not pass inspection. Photos available upon request! Unfortunately, their work is costing me money.Desired Settlement: refund of $500.00

Business

Response:

While we understand [redacted] is upset and feels we did don’t correctly file her permit under the correct address that is not entirely true. When we submitted the permit to the town under her correct address [redacted]a they had returned it stating that they needed us to provide more information on her survey submitted. When they had sent it back to us they had made an error writing [redacted] on the top of the paper they had returned to us which they stated was not a probably it’s on the permit as [redacted] so the error she made on her note would have no affect on her permit being filed correctly. We are not the ones that left the paperwork sitting in a bin at the town, when she had called the town asking the status of her permit they stated it could be sitting in a bin since it was not showing up in there system as permit being issued yet. This is how their system works when they receive a request for a permit it goes in a bin and they handle the permits in order of being received we have no control over that. She has been requesting a refund of her $500.00 we have explained to her we had already started to perform work there including moving her oil tank so that [redacted]ould come in and run her gas lines which is not a service we were contracted to do but had accommodated her for this as well as other work that would have cost more than her $500.00 deposit and are unable to refund her the money I have attached a copy of the email response I had sent to her stating as to why we couldn’t refund her. We feel as though she was trying to back out of her contract due to her finding out her 2 neighbors which are the complaints also listed below had a problem with the work performed and while we understood her concern about their problems it was not exactly due to neglect or faulty of our installation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Unfortunarely I completely disagree with the response. [redacted] did not inform us that he was not licensed and would be working under someone elses license!! As far as work done, all that was done was shift the oil tank which took about 20minutes-that does not cost $500.00. As for the permit, when I hired a professional company to do the work, the permit was obtained in one day. They walk it through. As per my conversations with [redacted]'s secretary, [redacted], that should have been done with my permit and she could not believe that his worker just left it there. I was on the phone with her while she was on the phone with the town and heard the entire conversation. She couldn't apoligize enough for the errors. Although [redacted] feels he is entitled to be compensated for his work, I too am entitled to be compensated for my inconvince. Since the job did not start when I was told it would, I needed to purchase more oil (minimum requirement) which later needed to throw away the unused amount.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,