The ***'s came into our office and asked for detailed information as to their dental services and why they were getting a bill They spoke with our Office Manager in American Fork, Joelynne and she printed them an itemized ledger showing all the dental work and charges that have been billed, along with what their insurance had paid She offered to sit down and explain but the ***'s did not want to do this We are confused as to the amounts in question We have looked over the ledger and do not find any charges for the amounts listed in the complaint Their entire balance owed to Young Family Dental at this time is only $
We have researched this issue and discovered there was human error on the part of one of our employees This patient's account has been credited to zero An email was sent to the patient to inform him his bill has been credited and we were sorry for the situation The matter is resolved
In reviewing our records we have discovered that the bill sent to Mr [redacted] was not for the extraction procedure done in December He received a more significant procedure in February and when his dental insurance processed the claim they mailed the check directly to Mr*** We have tried explaining to him that the payment should have come to our office but he is refusing to send it Therefore, we had no other alternative than to bill him for the procedure
The ***'s came into our office and asked for detailed information as to their dental services and why they were getting a bill They spoke with our Office Manager in American Fork, Joelynne and she printed them an itemized ledger showing all the dental work and charges that have been billed, along with what their insurance had paid She offered to sit down and explain but the ***'s did not want to do this We are confused as to the amounts in question We have looked over the ledger and do not find any charges for the amounts listed in the complaint Their entire balance owed to Young Family Dental at this time is only $
We have researched this issue and discovered there was human error on the part of one of our employees This patient's account has been credited to zero An email was sent to the patient to inform him his bill has been credited and we were sorry for the situation The matter is resolved
In reviewing our records we have discovered that the bill sent to Mr [redacted] was not for the extraction procedure done in December He received a more significant procedure in February and when his dental insurance processed the claim they mailed the check directly to Mr*** We have tried explaining to him that the payment should have come to our office but he is refusing to send it Therefore, we had no other alternative than to bill him for the procedure