Initial Business Response /* (1000, 5, 2015/09/14) */
I have informed *** to close these accounts, and I have handed the file back to the sales person who spoke with *** *** for these ads
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
As no purchase order was issued, (as required per our company policy), and no proof of written approval was provided by Young Fitness indicating *** *** approved these ads, they need to confirm they have credited our account & will not publish further ads
Final Business Response /* (4000, 9, 2015/09/16) */
I have already informed*** to close these accounts; they will not be paid; and flagged the file in our system not to be handed out to the sales staff to call again
Final Consumer Response /* (2000, 11, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Assuming the invoices quoted in our original complaint have been reversed, this outcome is satisfactory
Initial Business Response /* (1000, 5, 2016/03/30) */
We have tried to contact Mr*** since we received the Revdex.com complaint, but he's refusing to either answer the call or return our messages
Yesterday March 29th, we received a cheque from Mr*** for the outstanding before we process the
payment we wish to discuss it, given our long history with this company
We will also try to e-mail Mr*** and hope he will allow the communication between us
As we were responding to this complaint we had a reply from Mr*** saying he has paid the bill and wants no further contact
We are sorry to end our association with Mr *** on these terms, and are willing to return Mr***'s last cheque because the sales person did not follow the notes made on the fileWe will answer his email with that suggestion and await his reply
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/03/16) */
We have already spoken to the client and assured him that the invoice was written off and the note put on the file not to call them again
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Initial Business Response /* (1000, 5, 2016/01/19) */
Could she please provide an invoice number for us to look up
Initial Consumer Rebuttal /* (3000, 11, 2016/02/03) */
I was out of the office last week, which was my deadline to respond to my claim with Revdex.com due to family illnesses
I am
wondering if I can still do something about it? I attached the invoice in question
Final Consumer Response /* (4200, 17, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I am sorry, but I don't see any resolution to my problemThe invoice is still outstanding, I am still receiving collection notices from ***
Young Fitness Incshould either cancel my invoice and/or contact ***and withdraw the claimI am expecting to do this ASAPI don't want any more contact from *** either
Thank you!
Final Business Response /* (4000, 19, 2016/03/01) */
I have sent another email to *** to close the accountI will follow up with a phone call to make sure it is closed
Initial Business Response /* (1000, 8, 2016/05/02) */
Contact Name and Title: Arthur N***
Contact Phone:
Contact Email: ***
We contacted *** on August 14th at 9:AmAt that time the client went ahead with authorizing the purchase of an ad in the
Amateur Sports NewsThe sales manager then came onto the phone to verify she was purchasing an adAn invoice was then generated with the ad on it showing how it would run at the time of publication (publication wasn't until October)
The client quotes invoice #*** and the month March in her Revdex.com complaint how ever the two are not relevant as invoice *** is from August In November of I had contact with the client letting her know this invoice (***) was due for paymentI've checked the message database multiple times and have not found any messages relating to this invoice
After three invoices not being paid (service provided) we realize this issue is not going to be resolved and will be removing the client and invoice from our database
Initial Business Response /* (1000, 5, 2015/08/11) */
I passed this over to the sales manager who was not the person who verified the phone call originallyShe informed me to write off the invoice and she would call *** to let him know
We will also inform *** that this
account has been closed
The original phone calls would have been handed back to the sales person and the person who verified the call and I am not aware, one way or another, whether they had returned any phone calls made to us
We apologize that this wasn't dealt with in a timely fashionWe have recently hired someone to take over the in-house collections position whose job it is to call the unpaid accounts before they go to ***
I'm not sure who he spoke to in regards to the lady who said not to worry about the collections agency, unless she meant that any invoices sent to *** would not affect his credit rating
We realize that in some situations, having the sales person deal with the concerns of their clients seem to be ineffectual, which is why we have hired the staff member to follow up on these unpaid invoices
There will be no complaints against the client's credit ratingWhile *** is a collection agency they do not have our permission to contact the *** on our behalfThey are merely an extension of our Accounts Receivable and no client will suffer any problems with their credit
Initial Business Response /* (1000, 5, 2015/11/20) */
*** received a phone call from my co-worker this afternoonWe apologize for the delay in responding to his phone call
Initial Business Response /* (1000, 8, 2015/08/14) */
We contacted [redacted] directly; the ad was cancelled immediately upon the first message [redacted] left; we've put on the file that he wants no calls.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the...
Initial Business Response /* (1000, 5, 2016/02/09) */
One of the reasons we send out proof invoices is to make sure that we are talking to the correct person at the company and to make sure they know that they are purchasing an ad due to a phone conversation. Nothing is ever payable until after...
publication of the paper.
The simple solution to this invoice, since it was just mailed out to the client was to have called and left a message and the ad would have been cancelled and the sales person would have phoned back and answered their questions and concerns.
As well, most clients WANT TO SEE SOMETHING when they ask for information - in order to make up and send an ad we have to input it into our computers which generate an invoice.
There is no problem cancelling this invoice. It has been done. I hope this helps the client understand why an invoice was generated in the first place
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/05/02) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We contacted [redacted] on January 4th at 1:50 Pm. At that time the client went ahead with authorizing the purchase of an ad in the Minor...
Hockey News. The sales manager then came onto the phone to verify she was purchasing an ad. An invoice was then generated with the ad on it showing how it would run at the time of publication (Publication wasn't until February 5th).
There is no mail returned from this client and no contact until April 14th. The client requested us to cancel the ad but found out it was much to late to cancel and her ad was published. Why didn't the client phone us immediately upon receiving the first invoice back in January ? If this had happened there would be no trouble of cancelling the ad.
February 5th we sent the client a copy of the invoice along with the paper her ad was published in. [redacted]
The dates of all correspondence sent to Young Fitness Inc. was in April, four months after the first invoice was generated and sent to [redacted]. The client was never threatened about the invoice being sent to the credit bureau. For the entire time Young Fitness Inc. has been operating we have never sent any one to the credit bureau.
It is clear this issue is not going to be resolved. We have removed the client from our database and removed the invoice and wish the client luck in their future endeavours.
Initial Business Response /* (1000, 5, 2015/04/16) */
We have already advised [redacted] to close the account and not to contact any further for payment; nor will the sales people call for any further ads
Initial Consumer Rebuttal /* (2000, 7, 2015/04/17) */
(The consumer indicated he/she...
Initial Business Response /* (1000, 5, 2016/02/19) */
We called the client on June 10th, 2015 9:59am to run an ad in our Amateur Sports News publication. We sent out the ad copy on the bill by mail the next day.
Our process of selling advertisement is done all by phone conversation. The sales...
person gets the sale verified by a superior before submitting it to be invoiced. At no point were we asked for a fax or email ad request, which we do if the client requests it; the verification clearly states that they are PURCHASING an ad; an INVOICE is being sent out; that the BILL does not have to be PAID until the ad has been published at which time they would receive a second INVOICE with a copy of the paper. At no time during that verification did the client indicate that they were not purchasing.
This method of sales and verification has been the way we've sent out invoices for the past 18 years and if the client had indicated that they misunderstood or were not interested at the time of the verification we would not have proceeded with an invoice. As well, they had two months to make sure we had received the message we presume they left on the answering machine (see paragraph below). They did not respond with a second call, nor mail the invoice back to us to make sure we knew they were cancelling the ad.
After checking the message database I located a message left on June 17, 2015 which I presume was this client however, no invoice number was left and the phone number left incomplete. There was no clear name of the company. The message on the machine clearly states to leave an invoice number, a company, and a phone number so we can cancel such ads before publication. In this case publication was August 21st. In good faith after locating the only message with no proper account information, business name or complete phone number. I have decided to write off invoice [redacted].
A second point of contact was made to the client on September 25th, 2015 9:03am again asking the client to run the same ad. Again the sales manager verified with the client he will be receiving another ad copy on a bill by mail. Publication of the second ad in the Minor Hockey News was not set for publication until November 13th 2015. [redacted]
In conclusion, a service has been provided for both invoices. I have decided to write off the first invoice ([redacted]) just under probable cause there MAY have been a message left under his business. However the second invoice ([redacted]) will need to be remitted.
It will be our decision not to contact the client ever again and remove his number from our call out list.
Initial Business Response /* (1000, 5, 2016/01/13) */
It would be helpful if we had an invoice number to look up so we can investigate further
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
invoice...
#156585
Final Business Response /* (4000, 9, 2016/01/19) */
Invoice has been written off as per the email I sent to Dave this morning and Bruce's call to Dave this morning.
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a copy of the invoice with a 0 balance. problem resolved.
Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
June 25th, 2015 at 1:00 our sales representative contacted [redacted] to run a ad in the Amateur Sports News.The mailing address and...
the fact they are purchasing an ad is then verified by the sales manager. The ad copy (Invoice #[redacted]) was generated the next day and sent on the bill by mail. Changes or even cancelling the ad before publication simply takes a phone call, e-mail, or fax which is located on the top right portion of the invoice.
Why did [redacted] consent to running the ad a second time (Invoice # [redacted]) if the ad was incorrect or if he didn't want it ? Why was there no contact made to Young Fitness Inc. after receiving the first invoice back in July (in the consumers original complaint)
Young Fitness Inc. NEVER generates a invoice as a "sales pitch" to show our work and what it would cost. Our billing procedure has been the same for 20 years. A phone call is always placed, this is when the salesperson pitches the company.
Young Fitness Inc. had called [redacted] multiple times before the status of this invoice was subjected to out side hands. October 5/15 the sales person returned [redacted]'s call. Then the in house collections agent called October 6th / 15 trying to reach a solution how ever [redacted] was not in the office.
If they were "unaware this was a real invoice". Why did they not immediately contact us or mail back the invoice? Even when they received the "sample ad".
Ample time was given in each scenario to cancel/change the ad and a service was provided. [redacted] will need to remit both invoice [redacted] and [redacted] to clear the account.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response. Quite simply, if we had wanted to advertise with this company, we would have invested the time to make sure the Ad made sense, which it does not. The logo, the company name and the slogan they put on the ad are incorrect and inaccurate. These are all things that someone looking to place an Ad gives high priority to, and would check thoroughly to ensure accuracy. Even in their response, they continue to incorrectly write our company name which is in fact [redacted], not [redacted].
Young Fitness insists that they have our approval but at the same time they can not provide any such proof - there are no signed documents, no email correspondence or confirmations of approval, and no documented phone calls. All they can do for us is provide our towing managers name, which anyone who calls our shop can find out. Upon speaking to [redacted], he indicates he did not approve the advertisement nor does he recall ever speaking to this company. Young Fitness claims we should have contacted them after the first invoice however we truly had no reason for concern at that point as we believed the odd looking ad was a sample to demonstrate what they could provide if we wanted to employ their services (again because the ad did not match our company name, logo, or slogan). After the third time we received the 'invoice' we did try to contact the company via phone but despite a handful of calls at various times of the day, our calls were never answered. [redacted]
We feel very strongly that even after we received the first two 'invoices' we were not required to pay, as no one with our company had done or approved business with Young Fitness. Had this been a real business transaction that was handled in a professional manner we would have had ample opportunities to clear up this confusion, however we want to emphasize that this was not the case. They acted without our consent and went as far as to run this ad a second time without our consent, even after the first Ad was not paid for. [redacted]
Final Business Response /* (4000, 11, 2016/03/22) */
We realize this issue is not going to be resolved. We have notified FSI to close the account and remove RoadRunners from our database.
Final Consumer Response /* (2000, 13, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We agree to the resolution. For FSI to close the account and have [redacted] removed from Young Fitness Inc database.
Initial Business Response /* (1000, 5, 2015/09/29) */
We have cancelled the only unpublished ad in the system and have informed [redacted] to close all accounts in their system. I will also be flagging all [redacted] clients as no more calls.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied with this response. Thank you.
Initial Business Response /* (1000, 6, 2016/03/02) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
12:50 May 25th A sales representative had contacted [redacted] to run a ad with Young Fitness Inc. in the publication called...
the Amateur Sports News. On this date [redacted] had authorized to run an ad in the publication. The sales manager verified [redacted] was buying an ad in the publication along with the mailing address. A invoice([redacted]) was generated and mailed the following day (May 26th, 2015) showing how the ad would run at the time of publication(August 21st, 2015). A sales representative called [redacted] again at 1:45 on September 11th, 2015 asking if she would like to run the same ad in the Minor Hockey News. The ad copy was then sent on the bill by mail again on September 14th, 2015 after the week end(Invoice [redacted]). Publication of the 39th edition of the Minor Hockey News was not set until November 13th, 2015.
Why did [redacted] consent to running the ad the second time if she had no authorization ? Why did they pay invoice [redacted] if it was being contested ? Why was there no contact made to Young Fitness Inc. after receiving the first Invoice on the bill by mail back in May ? If there were any problems with anything, a simple phone call would suffice to cancel the ad before publication, which in this case was a couple months after the invoice date.
It wasn't until January, 2016 Jay had informed us of his concerns. I noticed in his Revdex.com complaint he also thinks he is advertising in Alberta. The ad for [redacted] was actually distributed through out eastern Ontario not any where in Alberta. We were also under the impression that [redacted] was paying the most recent invoice. A gentleman by the name of [redacted] had claimed it would be paid.
If the organization was unhappy with how we designed the ad, any phone call before publication letting us know what they want on the ad would suffice. Ample time was given in each scenario and a service was provided. [redacted] will need to remit the final invoice owing([redacted]) to avoid being sent to our out side collection agency.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You ran the ad without consent! [redacted] no longer works for us, however I've talked with her and at no time did she agree to anything. [redacted]
Final Business Response /* (4000, 10, 2016/03/11) */
We realize this issue is not going to be resolved. We have closed the clients account.
The Revdex.com form serves as a unbiased platform where we can explain our procedures in a professional manner.
Initial Business Response /* (1000, 5, 2015/10/30) */
I thought these invoices had already been closed. Was unaware [redacted] was trying to collect. Have emailed them to close the account.
Initial Business Response /* (1000, 5, 2016/04/28) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We contacted the [redacted] on April 18th at 9:14 Am. At that time the customer went ahead with authorizing the purchase of an ad in the...
Amateur Sports News. The sales manager then came onto the phone to verify he was purchasing an ad. An invoice was then generated with the ad on it showing how it would run at the time of publication (Publication isn't until July).
Shortly after receiving an e-mail from the customer, the sales manager notified the customer the ad had been canceled and nothing would be published.
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2015/09/14) */
I have informed *** to close these accounts, and I have handed the file back to the sales person who spoke with *** *** for these ads
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
As no purchase order was issued, (as required per our company policy), and no proof of written approval was provided by Young Fitness indicating *** *** approved these ads, they need to confirm they have credited our account & will not publish further ads
Final Business Response /* (4000, 9, 2015/09/16) */
I have already informed*** to close these accounts; they will not be paid; and flagged the file in our system not to be handed out to the sales staff to call again
Final Consumer Response /* (2000, 11, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Assuming the invoices quoted in our original complaint have been reversed, this outcome is satisfactory
Initial Business Response /* (1000, 5, 2016/03/30) */
We have tried to contact Mr*** since we received the Revdex.com complaint, but he's refusing to either answer the call or return our messages
Yesterday March 29th, we received a cheque from Mr*** for the outstanding before we process the
payment we wish to discuss it, given our long history with this company
We will also try to e-mail Mr*** and hope he will allow the communication between us
As we were responding to this complaint we had a reply from Mr*** saying he has paid the bill and wants no further contact
We are sorry to end our association with Mr *** on these terms, and are willing to return Mr***'s last cheque because the sales person did not follow the notes made on the fileWe will answer his email with that suggestion and await his reply
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/03/16) */
We have already spoken to the client and assured him that the invoice was written off and the note put on the file not to call them again
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Initial Business Response /* (1000, 5, 2016/01/19) */
Could she please provide an invoice number for us to look up
Initial Consumer Rebuttal /* (3000, 11, 2016/02/03) */
I was out of the office last week, which was my deadline to respond to my claim with Revdex.com due to family illnesses
I am
wondering if I can still do something about it? I attached the invoice in question
Final Consumer Response /* (4200, 17, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I am sorry, but I don't see any resolution to my problemThe invoice is still outstanding, I am still receiving collection notices from ***
Young Fitness Incshould either cancel my invoice and/or contact ***and withdraw the claimI am expecting to do this ASAPI don't want any more contact from *** either
Thank you!
Final Business Response /* (4000, 19, 2016/03/01) */
I have sent another email to *** to close the accountI will follow up with a phone call to make sure it is closed
Initial Business Response /* (1000, 8, 2016/05/02) */
Contact Name and Title: Arthur N***
Contact Phone:
Contact Email: ***
We contacted *** on August 14th at 9:AmAt that time the client went ahead with authorizing the purchase of an ad in the
Amateur Sports NewsThe sales manager then came onto the phone to verify she was purchasing an adAn invoice was then generated with the ad on it showing how it would run at the time of publication (publication wasn't until October)
The client quotes invoice #*** and the month March in her Revdex.com complaint how ever the two are not relevant as invoice *** is from August In November of I had contact with the client letting her know this invoice (***) was due for paymentI've checked the message database multiple times and have not found any messages relating to this invoice
After three invoices not being paid (service provided) we realize this issue is not going to be resolved and will be removing the client and invoice from our database
Initial Business Response /* (1000, 5, 2015/08/11) */
I passed this over to the sales manager who was not the person who verified the phone call originallyShe informed me to write off the invoice and she would call *** to let him know
We will also inform *** that this
account has been closed
The original phone calls would have been handed back to the sales person and the person who verified the call and I am not aware, one way or another, whether they had returned any phone calls made to us
We apologize that this wasn't dealt with in a timely fashionWe have recently hired someone to take over the in-house collections position whose job it is to call the unpaid accounts before they go to ***
I'm not sure who he spoke to in regards to the lady who said not to worry about the collections agency, unless she meant that any invoices sent to *** would not affect his credit rating
We realize that in some situations, having the sales person deal with the concerns of their clients seem to be ineffectual, which is why we have hired the staff member to follow up on these unpaid invoices
There will be no complaints against the client's credit ratingWhile *** is a collection agency they do not have our permission to contact the *** on our behalfThey are merely an extension of our Accounts Receivable and no client will suffer any problems with their credit
Initial Business Response /* (1000, 5, 2015/11/20) */
*** received a phone call from my co-worker this afternoonWe apologize for the delay in responding to his phone call
Final Consumer Response /* (2000, 9, 2016/06/02) */
An invoice with balance of $was provided by Young Fitness
Initial Business Response /* (1000, 8, 2015/08/14) */
We contacted [redacted] directly; the ad was cancelled immediately upon the first message [redacted] left; we've put on the file that he wants no calls.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Initial Business Response /* (1000, 5, 2016/02/09) */
One of the reasons we send out proof invoices is to make sure that we are talking to the correct person at the company and to make sure they know that they are purchasing an ad due to a phone conversation. Nothing is ever payable until after...
publication of the paper.
The simple solution to this invoice, since it was just mailed out to the client was to have called and left a message and the ad would have been cancelled and the sales person would have phoned back and answered their questions and concerns.
As well, most clients WANT TO SEE SOMETHING when they ask for information - in order to make up and send an ad we have to input it into our computers which generate an invoice.
There is no problem cancelling this invoice. It has been done. I hope this helps the client understand why an invoice was generated in the first place
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/05/02) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We contacted [redacted] on January 4th at 1:50 Pm. At that time the client went ahead with authorizing the purchase of an ad in the Minor...
Hockey News. The sales manager then came onto the phone to verify she was purchasing an ad. An invoice was then generated with the ad on it showing how it would run at the time of publication (Publication wasn't until February 5th).
There is no mail returned from this client and no contact until April 14th. The client requested us to cancel the ad but found out it was much to late to cancel and her ad was published. Why didn't the client phone us immediately upon receiving the first invoice back in January ? If this had happened there would be no trouble of cancelling the ad.
February 5th we sent the client a copy of the invoice along with the paper her ad was published in. [redacted]
The dates of all correspondence sent to Young Fitness Inc. was in April, four months after the first invoice was generated and sent to [redacted]. The client was never threatened about the invoice being sent to the credit bureau. For the entire time Young Fitness Inc. has been operating we have never sent any one to the credit bureau.
It is clear this issue is not going to be resolved. We have removed the client from our database and removed the invoice and wish the client luck in their future endeavours.
Initial Business Response /* (1000, 5, 2015/04/16) */
We have already advised [redacted] to close the account and not to contact any further for payment; nor will the sales people call for any further ads
Initial Consumer Rebuttal /* (2000, 7, 2015/04/17) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/19) */
We called the client on June 10th, 2015 9:59am to run an ad in our Amateur Sports News publication. We sent out the ad copy on the bill by mail the next day.
Our process of selling advertisement is done all by phone conversation. The sales...
person gets the sale verified by a superior before submitting it to be invoiced. At no point were we asked for a fax or email ad request, which we do if the client requests it; the verification clearly states that they are PURCHASING an ad; an INVOICE is being sent out; that the BILL does not have to be PAID until the ad has been published at which time they would receive a second INVOICE with a copy of the paper. At no time during that verification did the client indicate that they were not purchasing.
This method of sales and verification has been the way we've sent out invoices for the past 18 years and if the client had indicated that they misunderstood or were not interested at the time of the verification we would not have proceeded with an invoice. As well, they had two months to make sure we had received the message we presume they left on the answering machine (see paragraph below). They did not respond with a second call, nor mail the invoice back to us to make sure we knew they were cancelling the ad.
After checking the message database I located a message left on June 17, 2015 which I presume was this client however, no invoice number was left and the phone number left incomplete. There was no clear name of the company. The message on the machine clearly states to leave an invoice number, a company, and a phone number so we can cancel such ads before publication. In this case publication was August 21st. In good faith after locating the only message with no proper account information, business name or complete phone number. I have decided to write off invoice [redacted].
A second point of contact was made to the client on September 25th, 2015 9:03am again asking the client to run the same ad. Again the sales manager verified with the client he will be receiving another ad copy on a bill by mail. Publication of the second ad in the Minor Hockey News was not set for publication until November 13th 2015. [redacted]
In conclusion, a service has been provided for both invoices. I have decided to write off the first invoice ([redacted]) just under probable cause there MAY have been a message left under his business. However the second invoice ([redacted]) will need to be remitted.
It will be our decision not to contact the client ever again and remove his number from our call out list.
Initial Business Response /* (1000, 5, 2016/01/13) */
It would be helpful if we had an invoice number to look up so we can investigate further
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
invoice...
#156585
Final Business Response /* (4000, 9, 2016/01/19) */
Invoice has been written off as per the email I sent to Dave this morning and Bruce's call to Dave this morning.
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a copy of the invoice with a 0 balance. problem resolved.
Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
June 25th, 2015 at 1:00 our sales representative contacted [redacted] to run a ad in the Amateur Sports News.The mailing address and...
the fact they are purchasing an ad is then verified by the sales manager. The ad copy (Invoice #[redacted]) was generated the next day and sent on the bill by mail. Changes or even cancelling the ad before publication simply takes a phone call, e-mail, or fax which is located on the top right portion of the invoice.
Why did [redacted] consent to running the ad a second time (Invoice # [redacted]) if the ad was incorrect or if he didn't want it ? Why was there no contact made to Young Fitness Inc. after receiving the first invoice back in July (in the consumers original complaint)
Young Fitness Inc. NEVER generates a invoice as a "sales pitch" to show our work and what it would cost. Our billing procedure has been the same for 20 years. A phone call is always placed, this is when the salesperson pitches the company.
Young Fitness Inc. had called [redacted] multiple times before the status of this invoice was subjected to out side hands. October 5/15 the sales person returned [redacted]'s call. Then the in house collections agent called October 6th / 15 trying to reach a solution how ever [redacted] was not in the office.
If they were "unaware this was a real invoice". Why did they not immediately contact us or mail back the invoice? Even when they received the "sample ad".
Ample time was given in each scenario to cancel/change the ad and a service was provided. [redacted] will need to remit both invoice [redacted] and [redacted] to clear the account.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response. Quite simply, if we had wanted to advertise with this company, we would have invested the time to make sure the Ad made sense, which it does not. The logo, the company name and the slogan they put on the ad are incorrect and inaccurate. These are all things that someone looking to place an Ad gives high priority to, and would check thoroughly to ensure accuracy. Even in their response, they continue to incorrectly write our company name which is in fact [redacted], not [redacted].
Young Fitness insists that they have our approval but at the same time they can not provide any such proof - there are no signed documents, no email correspondence or confirmations of approval, and no documented phone calls. All they can do for us is provide our towing managers name, which anyone who calls our shop can find out. Upon speaking to [redacted], he indicates he did not approve the advertisement nor does he recall ever speaking to this company. Young Fitness claims we should have contacted them after the first invoice however we truly had no reason for concern at that point as we believed the odd looking ad was a sample to demonstrate what they could provide if we wanted to employ their services (again because the ad did not match our company name, logo, or slogan). After the third time we received the 'invoice' we did try to contact the company via phone but despite a handful of calls at various times of the day, our calls were never answered. [redacted]
We feel very strongly that even after we received the first two 'invoices' we were not required to pay, as no one with our company had done or approved business with Young Fitness. Had this been a real business transaction that was handled in a professional manner we would have had ample opportunities to clear up this confusion, however we want to emphasize that this was not the case. They acted without our consent and went as far as to run this ad a second time without our consent, even after the first Ad was not paid for. [redacted]
Final Business Response /* (4000, 11, 2016/03/22) */
We realize this issue is not going to be resolved. We have notified FSI to close the account and remove RoadRunners from our database.
Final Consumer Response /* (2000, 13, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We agree to the resolution. For FSI to close the account and have [redacted] removed from Young Fitness Inc database.
Initial Business Response /* (1000, 5, 2015/09/29) */
We have cancelled the only unpublished ad in the system and have informed [redacted] to close all accounts in their system. I will also be flagging all [redacted] clients as no more calls.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied with this response. Thank you.
Initial Business Response /* (1000, 6, 2016/03/02) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
12:50 May 25th A sales representative had contacted [redacted] to run a ad with Young Fitness Inc. in the publication called...
the Amateur Sports News. On this date [redacted] had authorized to run an ad in the publication. The sales manager verified [redacted] was buying an ad in the publication along with the mailing address. A invoice([redacted]) was generated and mailed the following day (May 26th, 2015) showing how the ad would run at the time of publication(August 21st, 2015). A sales representative called [redacted] again at 1:45 on September 11th, 2015 asking if she would like to run the same ad in the Minor Hockey News. The ad copy was then sent on the bill by mail again on September 14th, 2015 after the week end(Invoice [redacted]). Publication of the 39th edition of the Minor Hockey News was not set until November 13th, 2015.
Why did [redacted] consent to running the ad the second time if she had no authorization ? Why did they pay invoice [redacted] if it was being contested ? Why was there no contact made to Young Fitness Inc. after receiving the first Invoice on the bill by mail back in May ? If there were any problems with anything, a simple phone call would suffice to cancel the ad before publication, which in this case was a couple months after the invoice date.
It wasn't until January, 2016 Jay had informed us of his concerns. I noticed in his Revdex.com complaint he also thinks he is advertising in Alberta. The ad for [redacted] was actually distributed through out eastern Ontario not any where in Alberta. We were also under the impression that [redacted] was paying the most recent invoice. A gentleman by the name of [redacted] had claimed it would be paid.
If the organization was unhappy with how we designed the ad, any phone call before publication letting us know what they want on the ad would suffice. Ample time was given in each scenario and a service was provided. [redacted] will need to remit the final invoice owing([redacted]) to avoid being sent to our out side collection agency.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You ran the ad without consent! [redacted] no longer works for us, however I've talked with her and at no time did she agree to anything. [redacted]
Final Business Response /* (4000, 10, 2016/03/11) */
We realize this issue is not going to be resolved. We have closed the clients account.
The Revdex.com form serves as a unbiased platform where we can explain our procedures in a professional manner.
Initial Business Response /* (1000, 5, 2015/10/30) */
I thought these invoices had already been closed. Was unaware [redacted] was trying to collect. Have emailed them to close the account.
Initial Business Response /* (1000, 5, 2016/04/28) */
Contact Name and Title: Arthur N[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We contacted the [redacted] on April 18th at 9:14 Am. At that time the customer went ahead with authorizing the purchase of an ad in the...
Amateur Sports News. The sales manager then came onto the phone to verify he was purchasing an ad. An invoice was then generated with the ad on it showing how it would run at the time of publication (Publication isn't until July).
Shortly after receiving an e-mail from the customer, the sales manager notified the customer the ad had been canceled and nothing would be published.
[redacted]
[redacted]