Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ It would be helpful if we had an invoice number to look up so we can investigate further Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) invoice # Final Business Response / [redacted] (4000, 9, 2016/01/19) */ Invoice has been written off as per the email I sent to Dave this morning and Bruce's call to Dave this morning Final Consumer Response / [redacted] (2000, 11, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a copy of the invoice with a balanceproblem resolved
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ I thought these invoices had already been closedWas unaware [redacted] was trying to collectHave emailed them to close the account
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ One of the reasons we send out proof invoices is to make sure that we are talking to the correct person at the company and to make sure they know that they are purchasing an ad due to a phone conversationNothing is ever payable until after publication of the paper The simple solution to this invoice, since it was just mailed out to the client was to have called and left a message and the ad would have been cancelled and the sales person would have phoned back and answered their questions and concerns As well, most clients WANT TO SEE SOMETHING when they ask for information - in order to make up and send an ad we have to input it into our computers which generate an invoice There is no problem cancelling this invoiceIt has been doneI hope this helps the client understand why an invoice was generated in the first place Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ Contact Name and Title: Arthur N [redacted] Contact Phone: [redacted] Contact Email: [redacted] June 25th, at 1:our sales representative contacted [redacted] to run a ad in the Amateur Sports News.The mailing address and the fact they are purchasing an ad is then verified by the sales managerThe ad copy (Invoice # [redacted] ) was generated the next day and sent on the bill by mailChanges or even cancelling the ad before publication simply takes a phone call, e-mail, or fax which is located on the top right portion of the invoice Why did [redacted] consent to running the ad a second time (Invoice # [redacted] ) if the ad was incorrect or if he didn't want it ? Why was there no contact made to Young Fitness Incafter receiving the first invoice back in July (in the consumers original complaint) Young Fitness IncNEVER generates a invoice as a "sales pitch" to show our work and what it would costOur billing procedure has been the same for yearsA phone call is always placed, this is when the salesperson pitches the company Young Fitness Inchad called [redacted] multiple times before the status of this invoice was subjected to out side handsOctober 5/the sales person returned ***'s callThen the in house collections agent called October 6th / trying to reach a solution how ever [redacted] was not in the office If they were "unaware this was a real invoice"Why did they not immediately contact us or mail back the invoice? Even when they received the "sample ad" Ample time was given in each scenario to cancel/change the ad and a service was provided [redacted] will need to remit both invoice [redacted] and [redacted] to clear the account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this responseQuite simply, if we had wanted to advertise with this company, we would have invested the time to make sure the Ad made sense, which it does notThe logo, the company name and the slogan they put on the ad are incorrect and inaccurateThese are all things that someone looking to place an Ad gives high priority to, and would check thoroughly to ensure accuracyEven in their response, they continue to incorrectly write our company name which is in fact [redacted] , not [redacted] Young Fitness insists that they have our approval but at the same time they can not provide any such proof - there are no signed documents, no email correspondence or confirmations of approval, and no documented phone callsAll they can do for us is provide our towing managers name, which anyone who calls our shop can find outUpon speaking to ***, he indicates he did not approve the advertisement nor does he recall ever speaking to this companyYoung Fitness claims we should have contacted them after the first invoice however we truly had no reason for concern at that point as we believed the odd looking ad was a sample to demonstrate what they could provide if we wanted to employ their services (again because the ad did not match our company name, logo, or slogan)After the third time we received the 'invoice' we did try to contact the company via phone but despite a handful of calls at various times of the day, our calls were never answered [redacted] We feel very strongly that even after we received the first two 'invoices' we were not required to pay, as no one with our company had done or approved business with Young FitnessHad this been a real business transaction that was handled in a professional manner we would have had ample opportunities to clear up this confusion, however we want to emphasize that this was not the caseThey acted without our consent and went as far as to run this ad a second time without our consent, even after the first Ad was not paid for [redacted] Final Business Response / [redacted] (4000, 11, 2016/03/22) */ We realize this issue is not going to be resolvedWe have notified FSI to close the account and remove RoadRunners from our database Final Consumer Response / [redacted] (2000, 13, 2016/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We agree to the resolutionFor FSI to close the account and have [redacted] removed from Young Fitness Inc database
Initial Business Response / [redacted] (1000, 5, 2016/04/28) */ Contact Name and Title: Arthur N [redacted] Contact Phone: [redacted] Contact Email: [redacted] We contacted the [redacted] on April 18th at 9:AmAt that time the customer went ahead with authorizing the purchase of an ad in the Amateur Sports NewsThe sales manager then came onto the phone to verify he was purchasing an adAn invoice was then generated with the ad on it showing how it would run at the time of publication (Publication isn't until July) Shortly after receiving an e-mail from the customer, the sales manager notified the customer the ad had been canceled and nothing would be published [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ We have cancelled the only unpublished ad in the system and have informed [redacted] to close all accounts in their systemI will also be flagging all [redacted] clients as no more calls Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are satisfied with this responseThank you
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ We called the client on June 10th, 9:59am to run an ad in our Amateur Sports News publicationWe sent out the ad copy on the bill by mail the next day Our process of selling advertisement is done all by phone conversationThe sales person gets the sale verified by a superior before submitting it to be invoicedAt no point were we asked for a fax or email ad request, which we do if the client requests it; the verification clearly states that they are PURCHASING an ad; an INVOICE is being sent out; that the BILL does not have to be PAID until the ad has been published at which time they would receive a second INVOICE with a copy of the paperAt no time during that verification did the client indicate that they were not purchasing This method of sales and verification has been the way we've sent out invoices for the past years and if the client had indicated that they misunderstood or were not interested at the time of the verification we would not have proceeded with an invoiceAs well, they had two months to make sure we had received the message we presume they left on the answering machine (see paragraph below)They did not respond with a second call, nor mail the invoice back to us to make sure we knew they were cancelling the ad After checking the message database I located a message left on June 17, which I presume was this client however, no invoice number was left and the phone number left incompleteThere was no clear name of the companyThe message on the machine clearly states to leave an invoice number, a company, and a phone number so we can cancel such ads before publicationIn this case publication was August 21stIn good faith after locating the only message with no proper account information, business name or complete phone numberI have decided to write off invoice [redacted] A second point of contact was made to the client on September 25th, 9:03am again asking the client to run the same adAgain the sales manager verified with the client he will be receiving another ad copy on a bill by mailPublication of the second ad in the Minor Hockey News was not set for publication until November 13th [redacted] In conclusion, a service has been provided for both invoicesI have decided to write off the first invoice ( [redacted] ) just under probable cause there MAY have been a message left under his businessHowever the second invoice ( [redacted] ) will need to be remitted It will be our decision not to contact the client ever again and remove his number from our call out list
Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ It would be helpful if we had an invoice number to look up so we can investigate further Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) invoice # Final Business Response / [redacted] (4000, 9, 2016/01/19) */ Invoice has been written off as per the email I sent to Dave this morning and Bruce's call to Dave this morning Final Consumer Response / [redacted] (2000, 11, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a copy of the invoice with a balanceproblem resolved
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ I thought these invoices had already been closedWas unaware [redacted] was trying to collectHave emailed them to close the account
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ One of the reasons we send out proof invoices is to make sure that we are talking to the correct person at the company and to make sure they know that they are purchasing an ad due to a phone conversationNothing is ever payable until after publication of the paper The simple solution to this invoice, since it was just mailed out to the client was to have called and left a message and the ad would have been cancelled and the sales person would have phoned back and answered their questions and concerns As well, most clients WANT TO SEE SOMETHING when they ask for information - in order to make up and send an ad we have to input it into our computers which generate an invoice There is no problem cancelling this invoiceIt has been doneI hope this helps the client understand why an invoice was generated in the first place Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ Contact Name and Title: Arthur N [redacted] Contact Phone: [redacted] Contact Email: [redacted] June 25th, at 1:our sales representative contacted [redacted] to run a ad in the Amateur Sports News.The mailing address and the fact they are purchasing an ad is then verified by the sales managerThe ad copy (Invoice # [redacted] ) was generated the next day and sent on the bill by mailChanges or even cancelling the ad before publication simply takes a phone call, e-mail, or fax which is located on the top right portion of the invoice Why did [redacted] consent to running the ad a second time (Invoice # [redacted] ) if the ad was incorrect or if he didn't want it ? Why was there no contact made to Young Fitness Incafter receiving the first invoice back in July (in the consumers original complaint) Young Fitness IncNEVER generates a invoice as a "sales pitch" to show our work and what it would costOur billing procedure has been the same for yearsA phone call is always placed, this is when the salesperson pitches the company Young Fitness Inchad called [redacted] multiple times before the status of this invoice was subjected to out side handsOctober 5/the sales person returned ***'s callThen the in house collections agent called October 6th / trying to reach a solution how ever [redacted] was not in the office If they were "unaware this was a real invoice"Why did they not immediately contact us or mail back the invoice? Even when they received the "sample ad" Ample time was given in each scenario to cancel/change the ad and a service was provided [redacted] will need to remit both invoice [redacted] and [redacted] to clear the account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this responseQuite simply, if we had wanted to advertise with this company, we would have invested the time to make sure the Ad made sense, which it does notThe logo, the company name and the slogan they put on the ad are incorrect and inaccurateThese are all things that someone looking to place an Ad gives high priority to, and would check thoroughly to ensure accuracyEven in their response, they continue to incorrectly write our company name which is in fact [redacted] , not [redacted] Young Fitness insists that they have our approval but at the same time they can not provide any such proof - there are no signed documents, no email correspondence or confirmations of approval, and no documented phone callsAll they can do for us is provide our towing managers name, which anyone who calls our shop can find outUpon speaking to ***, he indicates he did not approve the advertisement nor does he recall ever speaking to this companyYoung Fitness claims we should have contacted them after the first invoice however we truly had no reason for concern at that point as we believed the odd looking ad was a sample to demonstrate what they could provide if we wanted to employ their services (again because the ad did not match our company name, logo, or slogan)After the third time we received the 'invoice' we did try to contact the company via phone but despite a handful of calls at various times of the day, our calls were never answered [redacted] We feel very strongly that even after we received the first two 'invoices' we were not required to pay, as no one with our company had done or approved business with Young FitnessHad this been a real business transaction that was handled in a professional manner we would have had ample opportunities to clear up this confusion, however we want to emphasize that this was not the caseThey acted without our consent and went as far as to run this ad a second time without our consent, even after the first Ad was not paid for [redacted] Final Business Response / [redacted] (4000, 11, 2016/03/22) */ We realize this issue is not going to be resolvedWe have notified FSI to close the account and remove RoadRunners from our database Final Consumer Response / [redacted] (2000, 13, 2016/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) We agree to the resolutionFor FSI to close the account and have [redacted] removed from Young Fitness Inc database
Initial Business Response / [redacted] (1000, 5, 2016/04/28) */ Contact Name and Title: Arthur N [redacted] Contact Phone: [redacted] Contact Email: [redacted] We contacted the [redacted] on April 18th at 9:AmAt that time the customer went ahead with authorizing the purchase of an ad in the Amateur Sports NewsThe sales manager then came onto the phone to verify he was purchasing an adAn invoice was then generated with the ad on it showing how it would run at the time of publication (Publication isn't until July) Shortly after receiving an e-mail from the customer, the sales manager notified the customer the ad had been canceled and nothing would be published [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ We have cancelled the only unpublished ad in the system and have informed [redacted] to close all accounts in their systemI will also be flagging all [redacted] clients as no more calls Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are satisfied with this responseThank you
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ We called the client on June 10th, 9:59am to run an ad in our Amateur Sports News publicationWe sent out the ad copy on the bill by mail the next day Our process of selling advertisement is done all by phone conversationThe sales person gets the sale verified by a superior before submitting it to be invoicedAt no point were we asked for a fax or email ad request, which we do if the client requests it; the verification clearly states that they are PURCHASING an ad; an INVOICE is being sent out; that the BILL does not have to be PAID until the ad has been published at which time they would receive a second INVOICE with a copy of the paperAt no time during that verification did the client indicate that they were not purchasing This method of sales and verification has been the way we've sent out invoices for the past years and if the client had indicated that they misunderstood or were not interested at the time of the verification we would not have proceeded with an invoiceAs well, they had two months to make sure we had received the message we presume they left on the answering machine (see paragraph below)They did not respond with a second call, nor mail the invoice back to us to make sure we knew they were cancelling the ad After checking the message database I located a message left on June 17, which I presume was this client however, no invoice number was left and the phone number left incompleteThere was no clear name of the companyThe message on the machine clearly states to leave an invoice number, a company, and a phone number so we can cancel such ads before publicationIn this case publication was August 21stIn good faith after locating the only message with no proper account information, business name or complete phone numberI have decided to write off invoice [redacted] A second point of contact was made to the client on September 25th, 9:03am again asking the client to run the same adAgain the sales manager verified with the client he will be receiving another ad copy on a bill by mailPublication of the second ad in the Minor Hockey News was not set for publication until November 13th [redacted] In conclusion, a service has been provided for both invoicesI have decided to write off the first invoice ( [redacted] ) just under probable cause there MAY have been a message left under his businessHowever the second invoice ( [redacted] ) will need to be remitted It will be our decision not to contact the client ever again and remove his number from our call out list