Young People’s Day Camps Of Brooklyn

Revdex.com: At this time I just want my promised refund and documented refund that you have sent me several emails regarding my $I have the proof this could be settled simply with what was promised.Ok I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Young People Day Camp has been operating in Brooklyn for summersWe do not always get everything right, but surely, we have done something rightIn response to [redacted] s complaint, at no time have we avoided any correspondence regarding this matterIn fact, on multiple occasions, we have tried to remedy the situation; only to be threatened with legal action and now a letter from the Revdex.com [redacted] s son is years old and was sent to a NY Liberty Game, at Madison Square Garden (not a game at the Barclays Center) with money for lunchIt is our general understanding that a 12-year-old will alert his counselor to the fact that he has money and needs to purchase lunchAll of the children who made the counselor aware that they had money on that day were able to purchase food from the concession standsOur counselors who were working that day were also allowed to purchase food at the concession standThe couns elors told the children who did not have money that they were not able to purchase something from the concession stand that dayWhen this was explained to [redacted] , after the fact, she insisted that we deprived her child of lunch and specifically told him he could not buy lunchBy sending her child to camp, [redacted] tacitly gives us permission to speak with her childObviously, if we are alerted of an issue we speak to all of those who are involved (campers, counselors, bus drivers, etc)When I asked [redacted] s son if he told his counselor that he had money to purchase lunch, he said ‘No.’ I then told him, in the future, as a 12-year-old, it was his responsibility to inform his counselor on the days he would need to purchase lunchAdditionally, all parents are informed, upon enrollment, that we are a traveling camp and do not provide lunchAlso, while they can send their child in with money, it is always our suggestion to make sure that they also are sent in with foodWe had campers, from ages 4-14, attending camp that day and of them figured out a way to have lunchAs for [redacted] s refund, she was told that we process refunds on the [redacted] and [redacted] of each monthAlso, upon enrolling [redacted] received an email explaining that we have a minimum two-week commitment and it is our general policy not to issue refunds for less than weeks’ timeHaving served over 15,campers, over the past years, we normally do not have a problem with this policySince [redacted] s son only attended days, and because she was so upset, we told her we would make an exception this timeWhen we attempted to run the refund through our credit card processor, on August [redacted] 2017, they said they could not accept it because the charge was over days oldHowever, we determined that the charge was not over days oldRather than deal with the credit card processor (an outside vendor) we decided to ask the main office to simply cut [redacted] a check to be done with this matterAt this time, [redacted] sent an email stating that if we did not have the check within a 72-hour time frame, the next call would be from her lawyerIt is our policy that once legal action is threatened we immediately stop any remedies that we are trying to find until we speak with the attorney of the parentWe emailed [redacted] to let her know that this is our policy and she emailed us back saying it was merely a threat to get us to pay attention (which we clearly already were) and that she would just like to resolve the matterWe then decided to send her a check from our petty cash fund simply to expedite the matterThat same day we received a complaint from the Revdex.comAgain, it is our general policy once a formal complaint has been made against the business, that we find to not have much merit, we revert to no longer trying to remedy the situation until further clarification is providedAt this time, this matter remains unresolved because [redacted] has chosen to take an adversarial approach rather than working with usSometimes our program is not for everyone, but we have not existed in Brooklyn for summers by taking advantage of our clientsWe consider them family and that is evident by the number of former campers who are now counselors and parents of current campersWe are sorry that [redacted] feels like we have not done the right thing, but she really has not given us the opportunity to

Young People Day Camp has been operating in Brooklyn for 45 summers. We do not always get everything right, but surely, we have done something right. In response to [redacted]s complaint, at no time have we avoided any correspondence regarding this matter. In fact, on multiple occasions, we have...

tried to remedy the situation; only to be threatened with legal action and now a letter from the Revdex.com. [redacted]s son is 12 years old and was sent to a NY Liberty Game, at Madison Square Garden (not a game at the Barclays Center) with money for lunch. It is our general understanding that a 12-year-old will alert his counselor to the fact that he has money and needs to purchase lunch. All of the children who made the counselor aware that they had money on that day were able to purchase food from the concession stands. Our counselors who were working that day were also allowed to purchase food at the concession stand. The couns elors told the children who did not have money that they were not able to purchase something from the concession stand that day. When this was explained to [redacted], after the fact, she insisted that we deprived her child of lunch and specifically told him he could not buy lunch. By sending her child to camp, [redacted] tacitly gives us permission to speak with her child. Obviously, if we are alerted of an issue we speak to all of those who are involved (campers, counselors, bus drivers, etc.…). When I asked [redacted]s son if he told his counselor that he had money to purchase lunch, he said ‘No.’ I then told him, in the future, as a 12-year-old, it was his responsibility to inform his counselor on the days he would need to purchase lunch. Additionally, all parents are informed, upon enrollment, that we are a traveling camp and do not provide lunch. Also, while they can send their child in with money, it is always our suggestion to make sure that they also are sent in with food. We had 250 campers, from ages 4-14, attending camp that day and 249 of them figured out a way to have lunch. As for [redacted]s refund, she was told that we process refunds on the [redacted] and [redacted] of each month. Also, upon enrolling [redacted] received an email explaining that we have a minimum two-week commitment and it is our general policy not to issue refunds for less than 2 weeks’ time. Having served over 15,000 campers, over the past 45 years, we normally do not have a problem with this policy. Since [redacted]s son only attended 4 days, and because she was so upset, we told her we would make an exception this time. When we attempted to run the refund through our credit card processor, on August [redacted] 2017, they said they could not accept it because the charge was over 120 days old. However, we determined that the charge was not over 120 days old. Rather than deal with the credit card processor (an outside vendor) we decided to ask the main office to simply cut [redacted] a check to be done with this matter. At this time, [redacted] sent an email stating that if we did not have the check within a 72-hour time frame, the next call would be from her lawyer. It is our policy that once legal action is threatened we immediately stop any remedies that we are trying to find until we speak with the attorney of the parent. We emailed [redacted] to let her know that this is our policy and she emailed us back saying it was merely a threat to get us to pay attention (which we clearly already were) and that she would just like to resolve the matter. We then decided to send her a check from our petty cash fund simply to expedite the matter. That same day we received a complaint from the Revdex.com. Again, it is our general policy once a formal complaint has been made against the business, that we find to not have much merit, we revert to no longer trying to remedy the situation until further clarification is provided. At this time, this matter remains unresolved because [redacted] has chosen to take an adversarial approach rather than working with us. Sometimes our program is not for everyone, but we have not existed in Brooklyn for 45 summers by taking advantage of our clients. We consider them family and that is evident by the number of former campers who are now counselors and parents of current campers. We are sorry that [redacted] feels like we have not done the right thing, but she really has not given us the opportunity to.

Revdex.com:
At this time I just want my promised refund and documented refund that you have sent me several emails regarding my $1200.00. I have the  proof this could be settled simply with what was promised.Ok
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]