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Young & Yaremchuk Memorials

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Young & Yaremchuk Memorials Reviews (3)

Re Young & Yaremchuk Memorials We have experienced great friendly service a few times in the past, and recently They have been very prompt in delivering our needs for a recent burial I highly recommend Young & Yaremchuk at the North Main location for exceptional workmanship, and promptness Regards, Helen [redacted]

Re Young & Yaremchuk Memorials.

We have experienced great friendly service a few times in the past, and recently.

They have been very prompt in delivering our needs for a recent burial.

I highly recommend Young & Yaremchuk at the North Main location for exceptional
workmanship, and promptness.

Regards, Helen[redacted]

In June sometime my mom and sister went to this location to purchase a headstone for my dad. They made their order and paid in full. They then sent the proof with pic to approve which we did with a little correction in the spelling once she sent the new proof my sister again approved within a day or two. They had before said it takes 6-8 weeks to install. Come August there was nothing so my sister called and asked how it was coming along, they said they never received our approval on the draft ( this was about 8 weeks later ). So finally they got the go ahead to do it, the lady who took the order said they would try to get it in by my dads 1 year anniversary on sept 10. We weren't mad that it didn't happen by that date just disappointed. I called every couple of weeks to check the progress each time the lady gave me a rude tone because she kept telling me she'd call when it was done but I would call regardless. Mid October she told me that it would be done by October 31. I called the Friday before October 28 to check, she said sometime next week. By this time my mom was happy to know it would be installed for when the priest would bless the cemetery grounds on nov 6. So now, nov 3 I called to check and she claimed that the grounds were too wet that they would check Friday but probably wouldn't be good and would probably get done mon or Tuesday. ( 7th or 8th). By this time the woman was absolutely rude which made me mad. I told her she keeps giving dates she can't stick to and I had a right to be frustrated. I eventually hung up on her.
A few minutes later I called her back and apologized for hanging up on her but let her know that for someone who works in a place of sentiment she should know how to speak with their customers. I told her to have a nice day and that I wouldn't call again. I didn't get an apology from her just " I'll call you when it's done".
Clearly this was still bothering me. I hated the way she spoke to me. The way we kept getting the run around and how it felt like we didn't matter.
I called the cemetery my dad is buried at, the [redacted], and asked how their grounds were and if an instalment couldn't get done if the ground was too wet. The woman there wasn't too sure but thought maybe they weren't too bad and depends on the location on the plot and so on ( my dad is buried near the end of a row) close to a cement path so they wouldn't have to cross the cemetery. But she said no ones checked with her. Again, this is making me furious.
So for the third time, keep in mind I've never called them more than once in one day but probably every two weeks or so since sept. And I asked to speak to the owner. It took awhile for him to come on when he did I very Calmly asked "what the chances of my dads headstone being installed tommorow"? He replied " zero chance" I told him I assumed the secretary probably told him about me and said whatever she wanted. He said" who?" I said the lady who answered the phone whoever she is" which he replied " that lady's my wife" I let him know that she is rude and should learn to speak nicer to her customers. He cut me off saying she was the nicest person in the world [redacted] He didn't even let me speak he would just cut me off. I tried to tell him about how they didn't check with the cemetery like she said they did and he told me "it'll be done when it's done! " I was livid and I was yelling at this point and he hung up on me. I called right back again he answered and again I yelled and said they had no problem taking my moms money and my fathers headstone hadn't even been put in. I don't know what else I said but I did swear at him. I was so angry that this is how he treats people who want something special done for their loved ones. People who are still grieving and pay them thousands of dollars. [redacted] I can't even tell my mom about this because even though she was so happy that it would've been there by the blessing date I had to tell her it probably wouldn't be. I would demand a refund and even try to take it to small claims because I hate that my moms money went to them but I know my mom would never agree to that.

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