[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the business and I have both come to an agreement on a resolutionThank You, [redacted]
I went to Young's Farm Service and Repair in order to get a new fuel system installed in my truckTrent Young, the owner of Young's Farm Service and Repair, and I verbally agreed to install a [redacted] into my truck After the service was completed and paid for, I contacted the manufacturer ( [redacted] ) to inquire about what fuel filters I would need for my new fuel system [redacted] informed me that I had a [redacted] in my truck I contacted Young's Farm Service and Repair and informed Josh from Young's Farm Service and Repair that [redacted] told me that I had a [redacted] Josh said he would call Young's Farm Service and Repair distributor and get back to me Josh informed me that the distributor must have pulled the wrong part I then contacted Trent in order to resolve the issue of the wrong size fuel system in my truck Trent explained that because I did not contact him within days of the installation, that he could not
-------- Forwarded message ----------From: Trent Y***Date: Wed, Jun 1, at 8:AMSubject: Complaint ID# [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] , Reference Complaint ID# [redacted] My response to the complaint submitted by the customer is as follows:I would first like to state that we have returned all calls from the customer Several messages had been left back and forth between both the customer and us, but had been unable to connect.This type of fuel system comes with a lifetime warranty to the original customer only and is registered by serial number for the warranty Therefore, since it has been months since the system was installed, there was no way to return the system Nor would the system be able to be re-sold since the warranty is not transferrable I offered a credit for the difference between the systems The customer declined.On 5/27/16, the customer and I were finally able to discuss the situation over the phone and came up with a resolution that was agreed upon by both parties The resolution is currently in process and the customer said he will follow up on this complaint once complete.Regards,Trent Y***Young’s Farm Service & Repair LLCPhone/Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the business and I have both come to an agreement on a resolutionThank You, [redacted]
I went to Young's Farm Service and Repair in order to get a new fuel system installed in my truckTrent Young, the owner of Young's Farm Service and Repair, and I verbally agreed to install a [redacted] into my truck After the service was completed and paid for, I contacted the manufacturer ( [redacted] ) to inquire about what fuel filters I would need for my new fuel system [redacted] informed me that I had a [redacted] in my truck I contacted Young's Farm Service and Repair and informed Josh from Young's Farm Service and Repair that [redacted] told me that I had a [redacted] Josh said he would call Young's Farm Service and Repair distributor and get back to me Josh informed me that the distributor must have pulled the wrong part I then contacted Trent in order to resolve the issue of the wrong size fuel system in my truck Trent explained that because I did not contact him within days of the installation, that he could not
-------- Forwarded message ----------From: Trent Y***Date: Wed, Jun 1, at 8:AMSubject: Complaint ID# [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] , Reference Complaint ID# [redacted] My response to the complaint submitted by the customer is as follows:I would first like to state that we have returned all calls from the customer Several messages had been left back and forth between both the customer and us, but had been unable to connect.This type of fuel system comes with a lifetime warranty to the original customer only and is registered by serial number for the warranty Therefore, since it has been months since the system was installed, there was no way to return the system Nor would the system be able to be re-sold since the warranty is not transferrable I offered a credit for the difference between the systems The customer declined.On 5/27/16, the customer and I were finally able to discuss the situation over the phone and came up with a resolution that was agreed upon by both parties The resolution is currently in process and the customer said he will follow up on this complaint once complete.Regards,Trent Y***Young’s Farm Service & Repair LLCPhone/Fax: ###-###-####