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Young's Mobile Air Conditioning

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Reviews Young's Mobile Air Conditioning

Young's Mobile Air Conditioning Reviews (5)

We did the services as requestedLt my techthe following week replaced a water shut off to the unitHe also did remove the drain over flow plastic pipe as the water in the unit was freezing according to the techWhich would cause damage to the pumphe drained the unit by removing the drain over flow pipeThe home owner was there on the roof with the LtLt handed him the old partAnd turned off the water to the unit at the shut offNow according to the statement the homeowner himself stated the water shut off was turned offIf the water was on and the drain pipe removed the unit would have been leaking from 1/14/to nowSo half of JanAll of Feb, March and AprilIn the complaint he states 3/12/his bill was So from march to april the bill was If the unit was leaking the entire time the bill should be high for all the monthsAnd even though you can turn on the cooler unless you turn the water on at the roof shut off you have no waterWe have not been back to the home at allSo who went on the roof and turned on the water in March?We were not notified to return to the home for any complaints about the serviceThe home owner called [redacted] instead of usI don't know what he didThe homeowner called us after everything had take place with the warranty companyBecause he has been a good customer I offered a free service call next time outHe accepted and I thought this was donethe next day I recieved a call about the water billHe also stated he just lost his jobAnd he would not be able to pay the water billAnd if I had any policy about paying this type of billI said I do not and he stated he would contact the ***Summary:Who turned on the water if he saw the tech turn it off?When the water is turned offEven though you can turn on the cooler no water will flow until the water at the unit is turned on by handThe water if not turned off should have flooded his roof and ran off the drain of the roof1/of Jan, Feb, March and AprilNo one noticed this much waterI have not seen a [redacted] bill with the write up, was not allowed to see the issue first hand before it was repaired, Have not seen the water bills mentionedAnd now there is no physical evidence of the problem because according to the homeowner someone fixed itI can still offer the free service call next time out, can not pay his water bill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business owner was hasty in his review of the complaint and did not grasp the detailsHe includes comments I did not makeHe indicates that I did things I have no recollection of1) We agree that the drain overflow pipe was removedThe tech - so far as I recall - never gave me that pipe or any other part(What would I do with it?) The technician who made the repair found it inside the cooler itselfJust not installed.2) We agree that the tech did replace water shut off valveThe value was left shut off in the Jan-March periodI turned it on or about 4/when I turned on the evap cooler, itselfThis doesn't require a technician's aid.3) We agree that I contacted [redacted] regarding the repair of the unitThis is standard procedure for those with [redacted] insurance contractsWhen I did so, I thought something had brokenI didn’t know the initial service was faulty or alternatively, that there had been a failure to inform me of the status of the machine and future service requirements prior to turning it on4) We agree that I said that I lost my jobI never said that I was unable to pay my water billI did say that I am being particularly careful about expensesI think I said that I did not feel the water waste and associated cost was my responsibility (ethically).5) The owner fails to explain why the drain overflow pipe was not re-installed.6) The owner fails to explain why the job report / invoice makes no reference to removal of the drain overflow pipeLikewise, he does not explain why the tech failed to inform me of this7) The owner fails to explain how I was supposed to know that I am expected to contact the firm to reinstall the drain overflow pipe before restarting my cooler and turning on the water to that system8) The owner never requested that I forward documentation of any type during our conversations Regards, [redacted]

We did the services as requestedLt my techthe following week replaced a water shut off to the unitHe also did remove the drain over flow plastic pipe as the water in the unit was freezing according to the techWhich would cause damage to the pumphe drained the unit by removing the drain
over flow pipeThe home owner was there on the roof with the LtLt handed him the old partAnd turned off the water to the unit at the shut offNow according to the statement the homeowner himself stated the water shut off was turned offIf the water was on and the drain pipe removed the unit would have been leaking from 1/14/to nowSo half of JanAll of Feb, March and AprilIn the complaint he states 3/12/his bill was So from march to april the bill was If the unit was leaking the entire time the bill should be high for all the monthsAnd even though you can turn on the cooler unless you turn the water on at the roof shut off you have no waterWe have not been back to the home at allSo who went on the roof and turned on the water in March?. We were not notified to return to the home for any complaints about the serviceThe home owner called *** instead of usI don't know what he didThe homeowner called us after everything had take place with the warranty companyBecause he has been a good customer I offered a free service call next time outHe accepted and I thought this was donethe next day I recieved a call about the water billHe also stated he just lost his jobAnd he would not be able to pay the water billAnd if I had any policy about paying this type of billI said I do not and he stated he would contact the ***. Summary:Who turned on the water if he saw the tech turn it off?When the water is turned offEven though you can turn on the cooler no water will flow until the water at the unit is turned on by handThe water if not turned off should have flooded his roof and ran off the drain of the roof1/of Jan, Feb, March and AprilNo one noticed this much water. I have not seen a *** bill with the write up, was not allowed to see the issue first hand before it was repaired, Have not seen the water bills mentionedAnd now there is no physical evidence of the problem because according to the homeowner someone fixed it. I can still offer the free service call next time out, can not pay his water bill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business owner was hasty in his review of the complaint and did not grasp the detailsHe includes comments I did not makeHe indicates that I did things I have no recollection of. 1) We agree that the drain overflow pipe was removedThe tech - so far as I recall - never gave me that pipe or any other part(What would I do with it?) The technician who made the repair found it inside the cooler itselfJust not installed.2) We agree that the tech did replace water shut off valveThe value was left shut off in the Jan-March periodI turned it on or about 4/when I turned on the evap cooler, itselfThis doesn't require a technician's aid.3) We agree that I contacted *** regarding the repair of the unitThis is standard procedure for those with *** insurance contractsWhen I did so, I thought something had brokenI didn’t know the initial service was faulty or alternatively, that there had been a failure to inform me of the status of the machine and future service requirements prior to turning it on4) We agree that I said that I lost my jobI never said that I was unable to pay my water billI did say that I am being particularly careful about expensesI think I said that I did not feel the water waste and associated cost was my responsibility (ethically).5) The owner fails to explain why the drain overflow pipe was not re-installed.6) The owner fails to explain why the job report / invoice makes no reference to removal of the drain overflow pipeLikewise, he does not explain why the tech failed to inform me of this. 7) The owner fails to explain how I was supposed to know that I am expected to contact the firm to reinstall the drain overflow pipe before restarting my cooler and turning on the water to that system8) The owner never requested that I forward documentation of any type during our conversations
Regards,
*** ***

I have read the responseI read that there is no fault to the homeownerBefore the homeowner turned on the water for the cooler to start it up there are start up procedures written in the owners manualIf that manual is not around or lost then on the internet is a lot of helpful articles on homeowner doing cooler start ups themselvesI found one within minutes*** " How to maintain an installed swamp cooler steps"In step remove the drain plug to drain cooler and set it aside in the coolerThe tech did thatWhen the homeowner turned on the water for start up the water should have ran out the bottom since the plug was not installI did this with a friends cooler and within seconds water came out the bottomThis should have been seen and heard by the homeownerAnd if the cooler had a proper start up this would not have happenedi understand the homeowner is having a hard timeAs a good faith gesture I will offer a time check for $but in this we followed all the guidelines and admit to no wrong doingThis is a final offer

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Description: Air Conditioning Contractors & Systems

Address: 615 E. Del Rio, Chandler, Arizona, United States, 85225

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www.ethicalaz.com

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