To whom it may concern,The customer is absolutely correct in the fact that her new [redacted] was not ordered correctly by Sheehy FordWe corrected the order and ordered a new [redacted] We offered because of our mistake to pay her first paymentThe length of time it takes to get an ordered unit is out of our handsWe do realize that the process took much longer than anyone expectedBecause of the length of time and our mistake we compensated this customer by discounting the vehicle that was selling for MSRP at a very large discount and another discount equal to her first paymentThis equated to be several hundred dollarThe customer expressed her complete satisfaction at the time of delivery and thanked us for our cooperationI have an email thanking us for our cooperationShe brought her sister in to purchase a car after the fact as wellWe feel as if we did all we could to rectify the situation and no other compensation is neededThis is the first we have been notified of any dissatisfaction regarding the situationPlease feel free to contact me with any questions or concerns.?
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am declining the offer from Sheehy Ford are provided in the attached word document labeled, "Sheehy Ford Revdex.com Reply".I am continuing my request for Sheehy Ford of [redacted] to repair my vehicle to its operable state prior to bringing it in to themWhether the service they provided damaged a gasket or seal, or if it clogged something, or if the fluid was not added properly, I feel I was served in bad faith and it is Sheehy Ford’s responsibility to repair whichever part they damaged as a direct result of the services they providedAlso, I encourage them to speak with their service advisers with regards to accepting/recommending services to customers and hiding/not disclosing complications that may come from those services Regards, [redacted]
Revdex.com spoke with the businessHe stated that due to the issue they paid the first month's payment, guaranteed the trade in, ans took the vehicle price down to invoice
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dealer is clearly lying to cover their tracks .I have forward all communications of this transaction wheather if it was text or email over to the Better Business Bureu .The truth is the sale was cancelled because they were afraid they were going to get a bad customer rating on their ford survey or found a customer where they could make more profit over the memeorial day weekend regardless if the car was being sold to me through overnight paperworkI explained to them I was down in san antonio for vacation for only weeks .They overnighted the first set up paperwork to me without clearing it with me first.They were suppose to send a second set the very next day but never showed up.I tried to contact Marc V [redacted] Severals times through email ,text ect but was ignored I was mislead ,ignored lied to and never received a call or text message from Calvin M [redacted] to give me a chance to accept or decline the sale .He never even left me a voice message on my cell number.I end up finding a email in my spam filter from Calvin M [redacted] dated May 30th Dealership wasted my time and effort for over weeks and I called ford to leave a bad customer survey review over the phone which counts same as in the one mailed to a customer .I have opened a case with the attorney general and may pursue legal action .Dealers need to be accountable by their actions and cant continue to treat customers this way Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for taking the time out of your busy schedule to respond to my issueHowever, there were a few inaccuracies in your responseIf your intention was to issue a discount in exchange for my first month car payment, then that should have been communicated to me during the purchaseThe only discount that I noticed or was aware of was a cash rebate that is given to anyone who purchases the vehicleWhen I inquired about the first months payment before leaving the establishment, the finance manager said that he didn't know anything about it, wrote down my number and said that he would call me and let me knowI still haven't received a callI understand that Sheehy cannot control Ford's build scheduleHowever, the car that I ordered arrived on the exact date given to me by *** when I completed the orderSo anytime after November 27th, is not and should not be my issueThe car was here on timeIt was just incorrectly orderedIf I had not taken the initiative to follow through the build on my own, the error wouldn't have been noticed until it arrived at the dealerWhich means, I still wouldn't have the carThat is why I feel, and rightfully should, that I should be reimbursed for the time that I was without the vehicle that I orderedEven in the communication that I have, when I agreed to the first month payment, the expectation was that the vehicle would be changed to a priority status and here by ChristmasThat did not happenAs the customer, I should not be penalized for someone elses mistakeAs a company, you should take ownership and make it rightNext, I expressed my complete satisfaction with the vehicle, not the process or my experience which you see in the two surveys that I have takenI referred my sister to *** because he is a good salespersonThis was not his faultIt is her decision, not to purchase a vehicle through Sheehy because she does not like the experience that I hadAgain, I spoke to the finance manager and gave him two weeks to call me before I completed the complaint so I did mention the dissatisfactionI'm curious to see the "large" discount that I receivedI paid more than my original quote so I'd love to see where the discounts wereI originally chose Sheehy because of its location and great reputationI was hoping for a great experience overallHaving a car built to your liking is excitingThis should have been an exciting experience for meI did EVERYTHING that I was supposed to do as a customerAll of my homework was done, paid my deposit, was pre-approved twice because the first one expired in DecemberI researched the build and checked on it oftenI left everything pretty easy for SheehyIf I could have purchased directly from Ford, I would haveI had plans to travel for the holidays because the car was scheduled to arrive right on timeSo you should be able to understand my complete disappointment in Sheehy. Thanks again for your time***
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not have a trade-inThe $was a cash rebate which is given to any customerI was actually charged more than the original quote that I was given due to the incorrect order being enteredEven moreso, the car was a build which is sold at invoice any waySheehy isn't doing anything more than what would have been done if there was not an issueThe first month car note was not even mentioned when we closed the deal until I asked the Finance ManagerHe had no knowledge of it and he was the finance managerI understand the importance of customer service and would never punish a customer for my errorIt is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customerPeople make mistakes but customer retention is everything
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am declining the offer from Sheehy Ford are provided in the attached word document labeled, "Sheehy Ford Revdex.com Reply".I am continuing my request
for Sheehy Ford of [redacted] to repair my vehicle to its operable state prior
to bringing it in to them. Whether the service they provided damaged a gasket
or seal, or if it clogged something, or if the fluid was not added properly, I
feel I was served in bad faith and it is Sheehy Ford’s responsibility to repair
whichever part they damaged as a direct result of the services they provided. Also,
I encourage them to speak with their service advisers with regards to
accepting/recommending services to customers and hiding/not disclosing complications
that may come from those services.
Regards,
[redacted]
Revdex.com spoke with the business. He stated that due to the issue they paid the first month's payment, guaranteed the trade in, ans took the vehicle price down to invoice.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The prime reason for contacting the Revdex.com was the seemingly unavailability of a name of someone in upper management whom I might address my complaint to. The only name I could find was at the Revdex.com website. Thus I emailed him using the seemingly responsible official's name in your website. It is interesting that whomever the responsible individual is has still not identified him/herself. Second, my original email to Sheehy included the above listed attachment. When no reply was received two days later I emailed the same attachment and again there was no response. I never mentioned in any way that it was not necessary to contact me. I expected a reply and in my view I was being dismissed as unimportant. That led to my complaint to the Revdex.com.Thirdly, I am non-plussed at this person's math. I specifically state that Sheehy charged me $206.40 for a part I could have purchased down the street to $69.99; the difference is $136.41, not $16.00. I would also like to know specifically what shop supplies were used during the repair to a tune of $34.50. I am now checking on their labor charge; it also seems excessive.Lastly, my name, address and telephone number are in Sheehy's database. I just received an email soliciting my business, so I know they also have my email address. Sheehy has earned an F in their response to a patron's complaint. I hope to hear from someone in authority, preferably Mr./Ms. Sheehy.Regards,
[redacted]
This customer is from out of state. Thousands of miles away. He was demanding and accusatory. We did not feel comfortable about the answers we got to questions asked andthe amount of time to get replies. Several days passing. We choose to direct him to another Ford dealership. We did sell the...
vehicle at the internet price to another customer. The same exact price given to this customer. We have the same stance as we did before. We choose not to do business with this customer. As a point of reference the vehicle was sold to another out of state customer.Respectfully,Mike L[redacted]
We use the manufactures suggested retail pricing for parts. It looks as if there is less than $16.00 difference between what the customer found on the internet and OEM parts from our dealership. The labor charges are from Alldata( used by the majority of Dealerships...
for labor charges) labor time guide. The estimated price came in a few dollars lower and was authorized by the customer. We stand by our estimate and pricing to be competitive and certainly not out of line. It was mentioned in this customers initial email that it was not necessary for me to contact him. I am willing to answer any and all questions if this customer would like me to contact him.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
This issue with this customer was brought to our attention several months ago. At the time of the complaint, although there were discrepancy's of dates we decided as a goodwill gesture to pay for the tow. If the cause of the part failure was a clogged air filter it would not of been covered under...
warranty. Once again we feel we have we are not guilty of anything in this situation and the customer would have had to pay the deductible even if the work was done here. We made a goodwill gesture to cover the tow and we feel that was more than enough.
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I expect a business like Sheehy to be an experts in your area and business1 you need tell the customer up front that a mistake has been made when you make it, clearly you should have told me
2 when the customer calls you and tells you what happen don't deny it like your used car manager Kevin R[redacted] did
3 when your finance supervisor Nikki calls me and tell me, don't I make mistakes, she was very unprofessional and trying to blame me the customer
4 when you tell me that you are going to call me back, keep your word, Kevin R[redacted] didn't answer my message and Nikki never called me back after saying she would do so
5 don't assume what hurts a person credit score, their are many factors that go into your over all score
6 Mike Lorton should have gotten involved much sooner I left him a voice mail, please don't forget the customers are the reason you got a job
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business is failing to see the root cause of the complaint. My complaint is not the fact that the air filter wasn't covered under warranty. I will pay $40 for an air filter. My complaint is the fact that we have brought the car to this dealership for almost 3 years and, although they state their process is to ask the customer if they would like their air filter to be changed, they never once told us it was dirty and needed replacement. We do not know if this was out of laziness, or because they did not check the air filter to begin with. But when a standard oil change is supposed to include checking the air filter, and that is not done for 3 years, it can cause significant damage to a vehicle. We feel the business was completely negligent in not informing us that it was dirty and needed replacement. We were lucky the damage was not more extensive than just the replacement of the mass air flow sensor. The issue is that customers entrust repair shops (especially dealerships) to provide quality service. We had our car there multiple times and the air filter was "missed" every time. This is not a responsible repair facility, and it could have destroyed our almost new vehicle.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dealer is clearly lying to cover their tracks .I have forward all communications of this transaction wheather if it was text or email over to the Better Business Bureu .The truth is the sale was cancelled because they were afraid they were going to get a bad customer rating on their ford survey or found a customer where they could make more profit over the memeorial day weekend regardless if the car was being sold to me through overnight paperwork. I explained to them I was down in san antonio for vacation for only 2 weeks .They overnighted the first set up paperwork to me without clearing it with me first.They were suppose to send a second set the very next day but never showed up.I tried to contact Marc V[redacted] Severals times through email ,text ect but was ignored . I was mislead ,ignored lied to and never received a call or text message from Calvin M[redacted] to give me a chance to accept or decline the sale .He never even left me a voice message on my cell number.I end up finding a email in my spam filter from Calvin M[redacted] dated May 30th . Dealership wasted my time and effort for over 3 weeks and I called ford to leave a bad customer survey review over the phone which counts same as in the one mailed to a customer .I have opened a case with the attorney general and may pursue legal action .Dealers need to be accountable by their actions and cant continue to treat customers this way.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately Sheehy Ford continues to lie. They were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven daily. There was no attempt on my part to 'hide' any information on the car. As for their comment the 'vehicle would not start'.. the car was started and backed off from the tow dolly, restarted and driven back onto tow dolly. As for their comment '
the car was rusted so severely and in such poor condition that we
felt it had no
value and only offered The $100.00 as a goodwill gesture', another Ford dealer offered me 1000.00 for the car.
My original complaint still stands. The dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-in. NO where was it stated the deal was contingent on them inspecting and reevaluating the trade in. We asked that of the Sales Manager and he stated that this clause was not in writing.
If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicle. Why is the reverse different for the car dealer? Isn't this practice highly illegal?
I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers.
thank you,
[redacted]
To whom it may concern,The customer is absolutely correct in the fact that her new [redacted] was not ordered correctly by Sheehy FordWe corrected the order and ordered a new [redacted] We offered because of our mistake to pay her first paymentThe length of time it takes to get an ordered unit is out of our handsWe do realize that the process took much longer than anyone expectedBecause of the length of time and our mistake we compensated this customer by discounting the vehicle that was selling for MSRP at a very large discount and another discount equal to her first paymentThis equated to be several hundred dollarThe customer expressed her complete satisfaction at the time of delivery and thanked us for our cooperationI have an email thanking us for our cooperationShe brought her sister in to purchase a car after the fact as wellWe feel as if we did all we could to rectify the situation and no other compensation is neededThis is the first we have been notified of any dissatisfaction regarding the situationPlease feel free to contact me with any questions or concerns.?
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am declining the offer from Sheehy Ford are provided in the attached word document labeled, "Sheehy Ford Revdex.com Reply".I am continuing my request for Sheehy Ford of [redacted] to repair my vehicle to its operable state prior to bringing it in to themWhether the service they provided damaged a gasket or seal, or if it clogged something, or if the fluid was not added properly, I feel I was served in bad faith and it is Sheehy Ford’s responsibility to repair whichever part they damaged as a direct result of the services they providedAlso, I encourage them to speak with their service advisers with regards to accepting/recommending services to customers and hiding/not disclosing complications that may come from those services Regards, [redacted]
Revdex.com spoke with the businessHe stated that due to the issue they paid the first month's payment, guaranteed the trade in, ans took the vehicle price down to invoice
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dealer is clearly lying to cover their tracks .I have forward all communications of this transaction wheather if it was text or email over to the Better Business Bureu .The truth is the sale was cancelled because they were afraid they were going to get a bad customer rating on their ford survey or found a customer where they could make more profit over the memeorial day weekend regardless if the car was being sold to me through overnight paperworkI explained to them I was down in san antonio for vacation for only weeks .They overnighted the first set up paperwork to me without clearing it with me first.They were suppose to send a second set the very next day but never showed up.I tried to contact Marc V [redacted] Severals times through email ,text ect but was ignored I was mislead ,ignored lied to and never received a call or text message from Calvin M [redacted] to give me a chance to accept or decline the sale .He never even left me a voice message on my cell number.I end up finding a email in my spam filter from Calvin M [redacted] dated May 30th Dealership wasted my time and effort for over weeks and I called ford to leave a bad customer survey review over the phone which counts same as in the one mailed to a customer .I have opened a case with the attorney general and may pursue legal action .Dealers need to be accountable by their actions and cant continue to treat customers this way Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for taking the time out of your busy schedule to respond to my issueHowever, there were a few inaccuracies in your responseIf your intention was to issue a discount in exchange for my first month car payment, then that should have been communicated to me during the purchaseThe only discount that I noticed or was aware of was a cash rebate that is given to anyone who purchases the vehicleWhen I inquired about the first months payment before leaving the establishment, the finance manager said that he didn't know anything about it, wrote down my number and said that he would call me and let me knowI still haven't received a callI understand that Sheehy cannot control Ford's build scheduleHowever, the car that I ordered arrived on the exact date given to me by *** when I completed the orderSo anytime after November 27th, is not and should not be my issueThe car was here on timeIt was just incorrectly orderedIf I had not taken the initiative to follow through the build on my own, the error wouldn't have been noticed until it arrived at the dealerWhich means, I still wouldn't have the carThat is why I feel, and rightfully should, that I should be reimbursed for the time that I was without the vehicle that I orderedEven in the communication that I have, when I agreed to the first month payment, the expectation was that the vehicle would be changed to a priority status and here by ChristmasThat did not happenAs the customer, I should not be penalized for someone elses mistakeAs a company, you should take ownership and make it rightNext, I expressed my complete satisfaction with the vehicle, not the process or my experience which you see in the two surveys that I have takenI referred my sister to *** because he is a good salespersonThis was not his faultIt is her decision, not to purchase a vehicle through Sheehy because she does not like the experience that I hadAgain, I spoke to the finance manager and gave him two weeks to call me before I completed the complaint so I did mention the dissatisfactionI'm curious to see the "large" discount that I receivedI paid more than my original quote so I'd love to see where the discounts wereI originally chose Sheehy because of its location and great reputationI was hoping for a great experience overallHaving a car built to your liking is excitingThis should have been an exciting experience for meI did EVERYTHING that I was supposed to do as a customerAll of my homework was done, paid my deposit, was pre-approved twice because the first one expired in DecemberI researched the build and checked on it oftenI left everything pretty easy for SheehyIf I could have purchased directly from Ford, I would haveI had plans to travel for the holidays because the car was scheduled to arrive right on timeSo you should be able to understand my complete disappointment in Sheehy. Thanks again for your time***
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not have a trade-inThe $was a cash rebate which is given to any customerI was actually charged more than the original quote that I was given due to the incorrect order being enteredEven moreso, the car was a build which is sold at invoice any waySheehy isn't doing anything more than what would have been done if there was not an issueThe first month car note was not even mentioned when we closed the deal until I asked the Finance ManagerHe had no knowledge of it and he was the finance managerI understand the importance of customer service and would never punish a customer for my errorIt is about accountability and Sheehy should have accepted responsibility for their mistakes, the consequences there of and the problems that it caused me as a customerPeople make mistakes but customer retention is everything
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am declining the offer from Sheehy Ford are provided in the attached word document labeled, "Sheehy Ford Revdex.com Reply".I am continuing my request
for Sheehy Ford of [redacted] to repair my vehicle to its operable state prior
to bringing it in to them. Whether the service they provided damaged a gasket
or seal, or if it clogged something, or if the fluid was not added properly, I
feel I was served in bad faith and it is Sheehy Ford’s responsibility to repair
whichever part they damaged as a direct result of the services they provided. Also,
I encourage them to speak with their service advisers with regards to
accepting/recommending services to customers and hiding/not disclosing complications
that may come from those services.
Regards,
[redacted]
Revdex.com spoke with the business. He stated that due to the issue they paid the first month's payment, guaranteed the trade in, ans took the vehicle price down to invoice.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The prime reason for contacting the Revdex.com was the seemingly unavailability of a name of someone in upper management whom I might address my complaint to. The only name I could find was at the Revdex.com website. Thus I emailed him using the seemingly responsible official's name in your website. It is interesting that whomever the responsible individual is has still not identified him/herself. Second, my original email to Sheehy included the above listed attachment. When no reply was received two days later I emailed the same attachment and again there was no response. I never mentioned in any way that it was not necessary to contact me. I expected a reply and in my view I was being dismissed as unimportant. That led to my complaint to the Revdex.com.Thirdly, I am non-plussed at this person's math. I specifically state that Sheehy charged me $206.40 for a part I could have purchased down the street to $69.99; the difference is $136.41, not $16.00. I would also like to know specifically what shop supplies were used during the repair to a tune of $34.50. I am now checking on their labor charge; it also seems excessive.Lastly, my name, address and telephone number are in Sheehy's database. I just received an email soliciting my business, so I know they also have my email address. Sheehy has earned an F in their response to a patron's complaint. I hope to hear from someone in authority, preferably Mr./Ms. Sheehy.Regards,
[redacted]
This customer is from out of state. Thousands of miles away. He was demanding and accusatory. We did not feel comfortable about the answers we got to questions asked andthe amount of time to get replies. Several days passing. We choose to direct him to another Ford dealership. We did sell the...
vehicle at the internet price to another customer. The same exact price given to this customer. We have the same stance as we did before. We choose not to do business with this customer. As a point of reference the vehicle was sold to another out of state customer.Respectfully,Mike L[redacted]
This paperwork was faxed to the Sheehy on 11/1/2016 care of Niki G[redacted] per her request.
We use the manufactures suggested retail pricing for parts. It looks as if there is less than $16.00 difference between what the customer found on the internet and OEM parts from our dealership. The labor charges are from Alldata( used by the majority of Dealerships...
for labor charges) labor time guide. The estimated price came in a few dollars lower and was authorized by the customer. We stand by our estimate and pricing to be competitive and certainly not out of line. It was mentioned in this customers initial email that it was not necessary for me to contact him. I am willing to answer any and all questions if this customer would like me to contact him.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
This issue with this customer was brought to our attention several months ago. At the time of the complaint, although there were discrepancy's of dates we decided as a goodwill gesture to pay for the tow. If the cause of the part failure was a clogged air filter it would not of been covered under...
warranty. Once again we feel we have we are not guilty of anything in this situation and the customer would have had to pay the deductible even if the work was done here. We made a goodwill gesture to cover the tow and we feel that was more than enough.
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I expect a business like Sheehy to be an experts in your area and business1 you need tell the customer up front that a mistake has been made when you make it, clearly you should have told me
2 when the customer calls you and tells you what happen don't deny it like your used car manager Kevin R[redacted] did
3 when your finance supervisor Nikki calls me and tell me, don't I make mistakes, she was very unprofessional and trying to blame me the customer
4 when you tell me that you are going to call me back, keep your word, Kevin R[redacted] didn't answer my message and Nikki never called me back after saying she would do so
5 don't assume what hurts a person credit score, their are many factors that go into your over all score
6 Mike Lorton should have gotten involved much sooner I left him a voice mail, please don't forget the customers are the reason you got a job
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business is failing to see the root cause of the complaint. My complaint is not the fact that the air filter wasn't covered under warranty. I will pay $40 for an air filter. My complaint is the fact that we have brought the car to this dealership for almost 3 years and, although they state their process is to ask the customer if they would like their air filter to be changed, they never once told us it was dirty and needed replacement. We do not know if this was out of laziness, or because they did not check the air filter to begin with. But when a standard oil change is supposed to include checking the air filter, and that is not done for 3 years, it can cause significant damage to a vehicle. We feel the business was completely negligent in not informing us that it was dirty and needed replacement. We were lucky the damage was not more extensive than just the replacement of the mass air flow sensor. The issue is that customers entrust repair shops (especially dealerships) to provide quality service. We had our car there multiple times and the air filter was "missed" every time. This is not a responsible repair facility, and it could have destroyed our almost new vehicle.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dealer is clearly lying to cover their tracks .I have forward all communications of this transaction wheather if it was text or email over to the Better Business Bureu .The truth is the sale was cancelled because they were afraid they were going to get a bad customer rating on their ford survey or found a customer where they could make more profit over the memeorial day weekend regardless if the car was being sold to me through overnight paperwork. I explained to them I was down in san antonio for vacation for only 2 weeks .They overnighted the first set up paperwork to me without clearing it with me first.They were suppose to send a second set the very next day but never showed up.I tried to contact Marc V[redacted] Severals times through email ,text ect but was ignored . I was mislead ,ignored lied to and never received a call or text message from Calvin M[redacted] to give me a chance to accept or decline the sale .He never even left me a voice message on my cell number.I end up finding a email in my spam filter from Calvin M[redacted] dated May 30th . Dealership wasted my time and effort for over 3 weeks and I called ford to leave a bad customer survey review over the phone which counts same as in the one mailed to a customer .I have opened a case with the attorney general and may pursue legal action .Dealers need to be accountable by their actions and cant continue to treat customers this way.
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately Sheehy Ford continues to lie. They were provided photos of the vehicle showing the rust around the rear quarter panels, and told that the vehicle was rough but driven daily. There was no attempt on my part to 'hide' any information on the car. As for their comment the 'vehicle would not start'.. the car was started and backed off from the tow dolly, restarted and driven back onto tow dolly. As for their comment '
the car was rusted so severely and in such poor condition that we
felt it had no
value and only offered The $100.00 as a goodwill gesture', another Ford dealer offered me 1000.00 for the car.
My original complaint still stands. The dealership had completed all paperwork including financial to close the deal and to provide delivery of the vehicle based on delivery of trade-in. NO where was it stated the deal was contingent on them inspecting and reevaluating the trade in. We asked that of the Sales Manager and he stated that this clause was not in writing.
If I was to back out of this contract, once all the financial paperwork was signed I would have been forced to take delivery of the vehicle. Why is the reverse different for the car dealer? Isn't this practice highly illegal?
I am very concerned that Sheehy Ford has made this a 'best business practice' and is taking advantage of other consumers.
thank you,
[redacted]