Thank you for the responseHamburg Overhead Door offered the following deductions & promotions to equal a total of -$off the original invoice amount· -10% discount on the purchase of a new door (=$225.00) · A complimentary keypad (=$65.00) · A -$Discount for purchasing an electric operator with door (-$100.00) · Additional discount for grievances (-$110.00.) Our customer had requested -$for inconveniences Hamburg Overhead Door was happy to provide this and had explained that the total value of discounts was equal to the $500.00, as requestedWhen this was discussed on the phone on we thought all parties were in agreement of this as there was no discussion about the amount with us It is now being brought up here with the Revdex.com We would have preferred to have rectified it over the phone in that moment if there was an issueOriginally, Hamburg Overhead Door had installed a mistaken door & electric operator at the home of our customerWe had left the setup throughout a two week period until we could return with the correct garage door and garage door opener so that they were not left without one During this period, we had ordered the originally requested doorFinally, we were able to install the appropriate door & electric operator after it arrived Thus, rectifying the situation, all while leaving the clients with a fully functioning set up Hamburg Overhead Door thanks the customer for the inquiry We are happy to adjust the total amount and offer an additional $(to the already $500) This will now equal a total of $off the total bill We hope that the monetary compensation will bring an end to the customer’s aggravation
We sincerely apologize that you feel you did not get the service in which you expected Unfortunately as time goes on, older garage doors have parts that need to be replaced Over the course of the last three years that we have been servicing your wood door, we have replaced different parts each timeWe have asked if you wanted a quote on a new door but you declined which is okWe called you to discuss what the parts will cost (the following day) and to schedule the return trip that is convenient for you but were unable to leave you a voice mailWe will waive the initial fee and will come back out when is convenient for you and ask that you call us to discussThank you for your time, and we look forward to speaking with you / [redacted] Style Definitions */
We extend our sincerest apology to you for the delays and shortcomings that you’ve mentionedThe Easter holiday complicated the situation even further, and for that, we are sorryWe would like to work with you to make this situation up to you. To further discuss this review, please reach out
to us. We have left you a voice mail
Dear Customer, We
sincerely apologize that you feel you did not get the service in which
you expected. It appears there was a misunderstanding when you advised
that you needed
to fix/replace your opener and thought the springs were broken. It was
advised that we would need
to fix your springs first, and we were under
the assumption that you understood we were coming out to fix the issue,
as we do not provide free estimates. The
GPS tracker in our service truck can confirm that our technician was
present for minutes We will waive the initial fee as stated by our
customer service representative and ask that you call us to discuss. Thank you for your time, and we look forward to speaking with you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will call them to arrange a new repair appointment. Thank you, *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like an updated copy of the bill mailed to my residenceI would also like the $credited to the $charge on my credit card
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me. In fact, after I filed the complaint, a friend of ours came over to look at the door, diagnosed the problem in minutes and had it fixed in Something Hamburg Overhead door was not able to do or just didn't careEither way, the door is now working.We will not be doing any business with this company in the future and will so advise our friends.
Regards,
*** ***
"
line-height:normal">We sincerely apologize that you feel you did not get the service
in which you expected. Unfortunately as
time goes on, older garage doors have parts that need to be replaced. Over the course of the last three years that
we have been servicing your wood door, we have replaced different parts each
timeWe have asked if you wanted a quote on a new door but you declined which
is okWe called you to discuss what the parts will cost (the following
day) and to schedule the return trip that is convenient for you but were unable
to leave you a voice mailWe will waive the initial fee and will come back out
when is convenient for you and ask that you call us to discussThank you for your time, and we look forward to speaking with
you
We apologize for the inconvenience that we have caused you. After researching your service ticket, we do see where it said to give you 10% off but our service tech collected your payment of a check in full for the tune up and lubrication the he provided. We can either refund you $12.00...
or offer you $25 towards the purchase of a new garage door opener. We will have Bridget call you with more information on Monday and you can decide which is best for you.
Thank you for the response. Hamburg Overhead Door offered the following deductions & promotions to equal a total of -$500.00 off the original invoice amount. · -10% discount on the purchase of a new door (=$225.00) · A complimentary keypad (=$65.00) · A -$100. Discount for purchasing an electric operator with door (-$100.00) · Additional discount for grievances (-$110.00.) Our customer had requested -$500.00 for inconveniences. Hamburg Overhead Door was happy to provide this and had explained that the total value of discounts was equal to the $500.00, as requested. When this was discussed on the phone on 4.26.2016 we thought all parties were in agreement of this as there was no discussion about the amount with us. It is now being brought up here with the Revdex.com. We would have preferred to have rectified it over the phone in that moment if there was an issue. Originally, Hamburg Overhead Door had installed a mistaken door & electric operator at the home of our customer. We had left the setup throughout a two week period until we could return with the correct garage door and garage door opener so that they were not left without one. During this period, we had ordered the originally requested door. Finally, we were able to install the appropriate door & electric operator after it arrived. Thus, rectifying the situation, all while leaving the clients with a fully functioning set up. Hamburg Overhead Door thanks the customer for the inquiry. We are happy to adjust the total amount and offer an additional $390 (to the already $500). This will now equal a total of $890 off the total bill. We hope that the monetary compensation will bring an end to the customer’s aggravation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken with the company representative over the phone, and I have from her, in writing, the agreement to waive 100% of this fee.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
“We are very sorry to hear that you are unhappy with your recent
experience with us. We would like to rectify this situation. Please
contact
Jennifer at [redacted] at your earliest convenience, thank you.”
Thank you for the responseHamburg Overhead Door offered the following deductions & promotions to equal a total of -$off the original invoice amount· -10% discount on the purchase of a new door (=$225.00) · A complimentary keypad (=$65.00) · A -$Discount for purchasing an electric operator with door (-$100.00) · Additional discount for grievances (-$110.00.) Our customer had requested -$for inconveniences Hamburg Overhead Door was happy to provide this and had explained that the total value of discounts was equal to the $500.00, as requestedWhen this was discussed on the phone on we thought all parties were in agreement of this as there was no discussion about the amount with us It is now being brought up here with the Revdex.com We would have preferred to have rectified it over the phone in that moment if there was an issueOriginally, Hamburg Overhead Door had installed a mistaken door & electric operator at the home of our customerWe had left the setup throughout a two week period until we could return with the correct garage door and garage door opener so that they were not left without one During this period, we had ordered the originally requested doorFinally, we were able to install the appropriate door & electric operator after it arrived Thus, rectifying the situation, all while leaving the clients with a fully functioning set up Hamburg Overhead Door thanks the customer for the inquiry We are happy to adjust the total amount and offer an additional $(to the already $500) This will now equal a total of $off the total bill We hope that the monetary compensation will bring an end to the customer’s aggravation
We sincerely apologize that you feel you did not get the service in which you expected Unfortunately as time goes on, older garage doors have parts that need to be replaced Over the course of the last three years that we have been servicing your wood door, we have replaced different parts each timeWe have asked if you wanted a quote on a new door but you declined which is okWe called you to discuss what the parts will cost (the following day) and to schedule the return trip that is convenient for you but were unable to leave you a voice mailWe will waive the initial fee and will come back out when is convenient for you and ask that you call us to discussThank you for your time, and we look forward to speaking with you / [redacted] Style Definitions */
We extend our sincerest apology to you for the delays and shortcomings that you’ve mentionedThe Easter holiday complicated the situation even further, and for that, we are sorryWe would like to work with you to make this situation up to you. To further discuss this review, please reach out
to us. We have left you a voice mail
Dear Customer, We
sincerely apologize that you feel you did not get the service in which
you expected. It appears there was a misunderstanding when you advised
that you needed
to fix/replace your opener and thought the springs were broken. It was
advised that we would need
to fix your springs first, and we were under
the assumption that you understood we were coming out to fix the issue,
as we do not provide free estimates. The
GPS tracker in our service truck can confirm that our technician was
present for minutes We will waive the initial fee as stated by our
customer service representative and ask that you call us to discuss. Thank you for your time, and we look forward to speaking with you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will call them to arrange a new repair appointment. Thank you, *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like an updated copy of the bill mailed to my residenceI would also like the $credited to the $charge on my credit card
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me. In fact, after I filed the complaint, a friend of ours came over to look at the door, diagnosed the problem in minutes and had it fixed in Something Hamburg Overhead door was not able to do or just didn't careEither way, the door is now working.We will not be doing any business with this company in the future and will so advise our friends.
Regards,
*** ***
"
line-height:normal">We sincerely apologize that you feel you did not get the service
in which you expected. Unfortunately as
time goes on, older garage doors have parts that need to be replaced. Over the course of the last three years that
we have been servicing your wood door, we have replaced different parts each
timeWe have asked if you wanted a quote on a new door but you declined which
is okWe called you to discuss what the parts will cost (the following
day) and to schedule the return trip that is convenient for you but were unable
to leave you a voice mailWe will waive the initial fee and will come back out
when is convenient for you and ask that you call us to discussThank you for your time, and we look forward to speaking with
you
We apologize for the inconvenience that we have caused you. After researching your service ticket, we do see where it said to give you 10% off but our service tech collected your payment of a check in full for the tune up and lubrication the he provided. We can either refund you $12.00...
or offer you $25 towards the purchase of a new garage door opener. We will have Bridget call you with more information on Monday and you can decide which is best for you.
Thank you for the response. Hamburg Overhead Door offered the following deductions & promotions to equal a total of -$500.00 off the original invoice amount. · -10% discount on the purchase of a new door (=$225.00) · A complimentary keypad (=$65.00) · A -$100. Discount for purchasing an electric operator with door (-$100.00) · Additional discount for grievances (-$110.00.) Our customer had requested -$500.00 for inconveniences. Hamburg Overhead Door was happy to provide this and had explained that the total value of discounts was equal to the $500.00, as requested. When this was discussed on the phone on 4.26.2016 we thought all parties were in agreement of this as there was no discussion about the amount with us. It is now being brought up here with the Revdex.com. We would have preferred to have rectified it over the phone in that moment if there was an issue. Originally, Hamburg Overhead Door had installed a mistaken door & electric operator at the home of our customer. We had left the setup throughout a two week period until we could return with the correct garage door and garage door opener so that they were not left without one. During this period, we had ordered the originally requested door. Finally, we were able to install the appropriate door & electric operator after it arrived. Thus, rectifying the situation, all while leaving the clients with a fully functioning set up. Hamburg Overhead Door thanks the customer for the inquiry. We are happy to adjust the total amount and offer an additional $390 (to the already $500). This will now equal a total of $890 off the total bill. We hope that the monetary compensation will bring an end to the customer’s aggravation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken with the company representative over the phone, and I have from her, in writing, the agreement to waive 100% of this fee.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
“We are very sorry to hear that you are unhappy with your recent
experience with us. We would like to rectify this situation. Please
contact
Jennifer at [redacted] at your earliest convenience, thank you.”