Youngevity International Reviews (%countItem)
Youngevity International Rating
Address: 2400 Boswell Rd, Chula Vista, California, United States, 91914-3518
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There is no better, more comprehensive, nor educational treatment of health than Dr Joel W. None. His work with the *** conducting 20k autopsies, 10 million blood chemistries are the foundation for his formulations that Youngevity delivers. Beyond outstand. And unimpeachable as these formulations were proven effective in independent ***. There is nothing better.
Customer Service is impossible to reach. I have tried a phone number in California, and I have tried a number in Ohio that I was given. The number in Ohio is never there and won't return my leave-word calls. The number in California puts me on hold forever, and I never get to speak to anyone. I have an oversupply of Youngevity products as a result of double shipments , and I want to to put a stop to auto shipments of the Youngevity products that I use and have been using for years. I cannot reach anyone who can help me do this.
Angry and frustrated
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
June 17, 2019
Dear Representative of the Revdex.com:
Review # *** We have received correspondence from you in regards to *** about an auto shipment he wanted stopped.
I have reached out to Mr. and informed him that on his account (***) there is no automatic shipment. I have pulled up the last few orders that were sent to *** in order: *** placed online on 4/3/19, order *** placed over the phone on 5/1/19, and order *** placed online on 5/6/19. These last 2 orders are the ones *** refers to as a double shipment, however the first order was done over the phone and the second was done online a few days later.
As of right now *** asked that there are no automatic shipments which there are not. We have informed Mr. of the correct number to get ahold of our customer service agents at ***. The number in Ohio I believe is for his upline, if he had his upline place orders for him online he would need to reach out to them if they are still doing so without his consent. If there is anything further that I may assist you with, please feel free to give me a call at ***.
Thank you,
Lauren H
Customer Service Manager
shameless pyramid scheme
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
March 12, 2019
Dear Representative of the Revdex.com:
Account # 14001815
We have received correspondence from you in regards to Nina Luchetti with her review of Youngevity being a pyramid scheme.
I have pulled up Mrs. Luchetti’s account (E174989) which was created back on 5/20/2009, there has never been an order placed. I also checked in our order history and have not found a single order placed by Nina Luchetti. I have tried to reach out to Mrs. Luchetti to see if I am able to help answer any questions she may have and try to understand how she came to that conclusion about Youngevity without ever placing an order with us. I have yet to hear back from Nina.
Again, we would be more than happy to answer any questions Mrs. Luchetti has, however without being able to get ahold of Nina Luchetti we have no way of offering a solution. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. 1013.
Thank you,
Lauren Hoffmann
Customer Service Manager
I have been using Youngevity products for 1 year thru auto-ship and they have always made sure my order is correct. Youngevity has refunded me for products, replaced products with no hesitation. They have been great for me!
I have been trying since August 5 to get a refund for a product that was returned according to the company's return/refund policy. I have gotten one story after another about my refund. It seems that when one story doesn't work they change to another story. Today I was told that another company all together will refund my money. This is the same company I was told who "does not answer their phones". That ***. I will try to contact them today. Today is September 5, 2018.
Revdex.com
***
San Diego, CA 92123
October 4, 2018
Dear Representative of the Revdex.com:
***
We have received correspondence from you in regards to *** with her request of a refund back to her credit card for a purchase she made back on August 3rd, 2018. Since *** placed this order through a 3rd party website (*** ) how they handle their orders is the customer’s credit card is charged on their website and *** uses their company card to place an order through the ***. We do show that *** had returned the 2 canisters of *** on 8/17 and we did submit a refund in the amount of $119.96. These funds were sent back to the card that was charged in our system which is *** Since Youngevity never charged *** credit card we are unable to issue a refund back to her. The refund would need to be submitted through ***
I have reached out to *** who is researching *** original charge. If they have not already issued a refund back to *** credit card it will be done so shortly. At this time since we are unable to issue a refund directly to *** I would recommend that she file a chargeback against *** so she can get her funds back.
Again, we sincerely apologize for the experience *** has received however happy to report this is being resolved. If there is anything further that I may assist you with, please feel free to give me a call at ***
Thank you
On May 11th I placed an order for supplements, I received a confirmation email on the 12th giving the full details. During the order process, the website was having issues loading the confirmation of the order. When I finally got to the payment checkout the total of the order was correct showing the 3 items that I had purchased (Plant Derived Minerals™ - 32 fl oz, Ultimate™ EFA Plus™ - 90 soft gels, Beyond Tangy Tangerine® - 420g canister, order #28768001). After I completed payment another summary of items came up with the same total but it had another item added onto the cart, Plant Derived Minerals™ – 32 fl oz (4 Pack) for $84.95. I did not order this and sent an email immediately after I received the summary via email on the 12th. I received the order with the incorrect item on the 21st and send another email indicating I was not pleased and asked to return this and a full refund on the item I did not order. I contacted their customer support and got in contact with a rep named Joan that was going to issue a call tag for return and refund the item as soon as it was confirmed shipped via tracking. I did not receive the call tag and had to contact them back multiple times, finally, on June 21st I received another email that they would resubmit the call tag and apologized. Around June 26 UPS did finally pick up the item but I have never issued a refund. I have contacted them back many times (at least 5-10) and have had absolutely no contact back from Youngevity. Because I am on a fixed income, this $85 extra on my purchase made life difficult. I have yet to receive any confirmation after many more emails of a credit being issued or them even acknowledging my issue at this point. I want my money back with interest, this amount of waiting time is completely unacceptable! I can't believe a company this large would string me along for this duration over a simple refund that they goofed up!
Revdex.com
***
San Diego, CA ***
August 15, 2018
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you in regards to ***r with his request for a refund back to his credit card for the 4 pack of Plant-derived Minerals that were returned to Youngevity on June 27th, 2018.
I have looked into our transaction system and show we have submitted the refund in the amount of $98.91 as of June 28th 2018 back to ***s credit card. Once we send the funds back to the credit card company, depending on the card company it may take a few business days to appear on his account. I have left a voicemail and sent an email out to *** with proof of the refund that was sent back to his credit card on June 28th. I have also attached the proof of refund to this reply.
Again, we sincerely apologize for the experience *** has received however happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at ***
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I am 55 years old, I have diabetes for 20 years, Heart condition and the latest Chronic Kidney decease. I had a friend who introduce me to this products. I did my research for almost 2 months , watched all the videos, bought all Dr. W books. Anyways I was told that I had to start Dyalasis, si Decided to give a shot to this products. After 60 days and $1,00.00 investment. My kidney funtionality got worse, so I had to stop taking the products. I emailed the company within the first month to get my money back, but they told me , that I have to take the products for 90 days. Finally after the second month I realize this is a SCAM, this products really doesn't work . The only refund me the second month, they said since I consumed all the products and I couldn't returned those products I couldn't get my money back, so where is the Money back guarantee, Of course if you do what Dr.W*** recommends , about don't eat this don't eat that...it will help to make you feel better, but I won't reverse any decease like Diabetes, heart problems or Chronic Kidney decease. it is a shamed that people take advantage of sick human beings that only want to get better so we can live a little bit longer.
THIS IS A SCAM
I was billed $26.75 from Longevity for access to a "90 for life" website where I would be a representative of their products. I was unable to access the website and tried emailing the 90 For Life customer support (***) three times to no avail. On the last email, I even placed in the title and in the body that I would contact the Revdex.com if I did not receive a response.
The first email was on Tuesday, June 26, 2018 at 12:00 PM.
The second email was on Wednesday June 27, 2018 at 10:09 PM.
The third and last email was on Friday, June 29, 2018 at 11:42 Pm and the header stated, "YOUR LAST CHANCE TO RESPOND OR I WILL CONTACT THE ***"
They never once responded to my email.
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
July 17, 2018
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you regarding *** with his request to get a hold of a customer service agent. We do apologize for the trouble Mr. went through to get help for his site.
I have contacted our Website Support and they have cancelled the website that *** set up. There were no fees for the website. I have tried to reach out to Mr. to see if he would still like to get help with his site, or if he would rather cancel his account I would be more than happy to assist him. At his time, I have yet to hear back from ***.
Again, we sincerely apologize for the experience Mr. has received however once we receive contact from him we can resolve this matter. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. ***.
Thank you,
Lauren H
Customer Service Manager
Terrible!! They flat rip you off on auto ship.
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
June 26, 2018
Dear Representative of the Revdex.com:
Assigned ID # *** We have received correspondence from you in regards to *** with her complaint regarding Youngevity’s autoship return policy. We understand Ms. had returned her most recent autoship order (***) since she had an overstock. *** was not happy when the 20% restocking fee that was applied to her refused autoship order (Autoship return policy for a refused order is on the back of every invoice).
I have contacted Ms. and informed her that since this was her first return that we would waive the restocking fee. I have issued a refund in the amount of $68.92 back to Ms.’s credit card as of today 6/25/18.
Again, we sincerely apologize for the experience Ms. has received however happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. 1013.
Thank you,
Lauren H
Customer Service Manager
I have been a Heritage Makers customer since the company's inception. Over the years, I have created books, cards and gifts and have spent over $9,000. I recently tried to re-order one of my books, only to find that many of the pictures have been destroyed when the company was bought by Youngevity. When I asked on several different days to speak to the manager, Amber Howie, she would not take my calls. I was hoping we could discuss a solution to reprint my book. Instead, she sent my the nastiest email telling me that trying to find a solution is NOT UP FOR DISCUSSION and not to contact her again regarding my book. This is clearly the worst customer service I have ever received. It's sad to see a quality company's products become sub-standard but REALLY sad to see the type of people who are "managers" treat loyal clients in this manner.
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
June 11, 2018
Dear Representative of the Revdex.com:
Assigned ID # 14001815
We have received correspondence from you in regard to *** with her request to reprint a cookbook that she had created years previously. We understand Ms. had tried to reach out to Youngevity to get her cookbook reprinted.
We do apologize for the way this matter was handled. Back in 2008 Heritage Makers which is now with Youngevity since 2013 experienced a server failure that resulted in a mass loss of customer digital images, including ***’s cookbook. Youngevity would be more than happy to work with Ms. in recreating that cookbook if Karla still has the pictures on hand.
Again, we sincerely apologize for the experience Ms. has received however we have tried multiple times to call Ms. and have left voicemails to explain that we can recreate her cookbook if she has the photos she would like to use. We at this time have not heard back from Karla in regard to recreating her book. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. 1013.
Thank you,
Lauren H
Customer Service Manager
I do not want to get into a dispute over your statement: "we have tried multiple times to call Ms. S and have left voicemails" but multiple phone calls/voice messages were NOT made. Please, please do not make statements that are incorrect as this further discredits your credibility. I will be calling you in the next week, Lauren to discuss my situation. Thank you. Karla S
On several sites it says to contact Dr *** ; I have tried on numerous occasions to contact him but he won't even have his administrative assistant be courteous enough to contact me . The only communication I get is from a customer service Reps who never ask what is wrong ' only try to sell me the starter kit.
He has a relative *** in management and he didn't even ask him to contact me . I am more than just a sale ; I have a serious issue that Im pretty sure he can help me because he is a Doctor so he knows when you are nutrient deficient and why .
I don't even believe he's been getting the emails and Ive been sending them for months .
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
April 30, 2018
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you in regard to *** with her request to speak to Dr. *** to get a medical recommendation on which items to take. We understand Ms. has tried to contact Dr. *** thru going to various sites and has had no luck.
You are more than welcome to reach out to our registered nurse who can assist you with this matter at [email protected].
Again, we sincerely apologize for the experience Ms. has received ***ver happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. ***.
Thank you,
***
Customer Service Manager
Complaint # *** has been resolved; an RN gave me the information I needed . Im assuming she actually consulted with Dr *** . I am going to try her recommendations .
Youngevity is a great company with a great mission. Their science based, clinically verified medical nutrition continues to provide optimal health to people around the world.
I demanded a "refund" check via a check NOT back to my account. To date no such check has been received. I told yougevity I was closing out my account & wanted a refund check when I cancelled! My bank said I could close out my account.
REFUND CONFIRMATION Order Information Description: Autoship Invoice Number *** Customer ID
ling Information Laurie J *** PO Box ***@GMAIL.COM Shipping Information Total: $239.10 (USD
Payment Information Date/Time: 31-Jan-2018 8:05:26 PST Transaction ID: *** Payment Method: Visa *** Transaction Type: Refund
Auth Code: Merchant Contact Information *** US ***@youngevity.com
Revdex.com
***
San Diego, CA 92123
February 20, 2018
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you in regards to Laurie *** with her request for a refund from order ***. We understand Mrs. returned the order back to us on 1/22/18.
I am showing as of 1/31/18 we have issued a refund back to the credit card charged for this order in the amount of $239.10. We did not receive any request to issue this refund as a check. If Mrs. has closed her account with the credit card company, they will mail her a check in that amount. Since we have already released the funds to the credit card company we are no longer able to stop the refund.
Again, we sincerely apologize for the inconvenience, however happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. 1013.
Thank you,
Lauren ***
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
Laurie ***
I sent an email with the complaint number substantiating my position. I didn't see this part until I looked at a message saying I still needed to respond! SORRY!!! LAURIE (LJ) ***.
Revdex.com
***
San Diego, CA 92123
February 21, 2018
Dear Representative of the Revdex.com:
Assigned ID # ***
We have received correspondence from you regarding Laurie *** rejecting our answer to her refund request via check. However, since we processed the refund back to the credit card that was charged for the order on 1/31/18, we no longer have access to those funds.
If we would have been informed by Mrs. at the time of the refund to issue a refund via check we would have been more than happy to comply. We were never informed of how Mrs. wanted to be refunded. Since the order *** was returned within 30 days we refunded it the same way it was paid for by her credit card. I have attached proof that we sent the refund back to Laurie ***’s credit card on 1/31/18 in the amount of $239.10. At this time Mrs. can call her credit card company to see the status of the check that they will issue to her.
Again, we sincerely apologize for the inconvenience, however happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. ***.
Thank you,
Lauren ***
Customer Service Manager
Will not recommend to anyone. This company is not impeccable with their word. Products are great but customer service and follow through is super poor. I was sent a spoiled product and they wouldn't return it or resend me a new.
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
November 21, 2017
Dear Representative of the Revdex.com:
Assigned ID # *** We have received correspondence from you in regards to Ms. Dana *** with her complaint of sending back “spoiled” product and not getting a refund or replacement.
I have tried to contact Ms. regarding this matter. As a courtesy since Ms. was not happy about the product we went against our refund policy of “If you return an item back within 30 days from when you ordered it we will refund your money back”. Even though the original order from which this item came from was back on 12/5/2016. Ms. will be receiving a check in the amount of $42.42 that was issued back on November 15th, 2017. .
Again, we sincerely apologize for the experience Ms. has received however this matter has been resolved since a refund has been issued for the item that was returned. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. 1013.
Thank you,
Lauren ***
Customer Service Manager
I was placed on auto-ship with out knowing and a month later I received another three Vitamin canisters. When I called to return the representative said I would get a full refund then when I called a few days later to follow up on refund they told me there would be a 20% restocking fee of the $148 after I had already returned the package. If I would have known that I would have kept the vitamins. And not only that the canisters that I do have one of them had a hair in it. Will not be ordering again.
Revdex.com
5050 Murphy Canyon Rd #110
San Diego, CA 92123
October 6, 2017
Dear Representative of the Revdex.com:
Assigned ID # 14001815
We have received correspondence from you in regards to *** with her request for a refund for an order she states she did not create. We understand Ms. had signed up with Youngevity on 8/21/17 but never placed an order.
I tried reaching out to Ms. to apologize for the inconvenience this has caused her. I also informed her that we would be more than happy to issue a refund for the difference of $29.60. I have since issued that refund back to her card and an email confirmation was sent to ***.
Again, we sincerely apologize for the experience Ms. has received however happy to report this has been resolved. If there is anything further that I may assist you with, please feel free to give me a call at 800-982-3189 ext. 1013.
Thank you,
Lauren Hoffmann
Customer Service Manager
I have nothing but good things to say about this Doctor *** and his products. I will continue to purchase his products.
Youngevity is one of the best Health and Wellness Companies I have ever seen. They gave my wife her life back. She is going to be around for many years to come because of Dr. W's incredible vision on how the teach your body to heal itself.