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Reviews Young's Mobile Air Conditioning

Young's Mobile Air Conditioning Reviews (8)

We did the services as requested. Lt my tech. the following week replaced a water shut off to the unit. He also did remove the drain over flow plastic pipe as the water in the unit was freezing according to the tech. Which would cause damage to the pump. he drained the unit by removing the drain...

over flow pipe. The home owner was there on the roof with the Lt. Lt handed him the old part. And turned off the water to the unit at the shut off. Now according to the statement the homeowner himself stated the water shut off was turned off. If the water was on and the drain pipe removed the unit would have been leaking  from 1/14/2015 to now. So half of Jan. All of Feb, March and April. In the complaint he states 3/12/2015 his bill was 168.30. So from march to april the bill was 462.49. If the unit was leaking the entire time the bill should be high for all the months. And even though you can turn on the cooler unless you turn the water on at the roof shut off you have no water. We have not been back to the home at all. So who went on the roof and turned on the water in March?. We were not notified to return to the home for any complaints about the service. The home owner called [redacted] instead of us. I don't know what he did. The homeowner called us after everything had take place with the warranty company. Because he has been a good customer I offered a free service call next time out. He accepted and I thought this was done. the next day I recieved a call about the water bill. He also stated he just lost his job. And he would not be able to pay the water bill. And if I had any policy about paying this type of bill. I said I do not and he stated he would contact the [redacted]. Summary:1. Who turned on the water if he saw the tech turn it off?2. When the water is turned off. Even though you can turn on the cooler no water will flow until the water at the unit is turned on by hand.3. The water if not turned off should have flooded his roof and ran off the drain of the roof. 1/2 of Jan, Feb, March and April. No one noticed this much water. 4. I have not seen a [redacted] bill with the write up, was not allowed to see the issue first hand before it was repaired, Have not seen the water bills mentioned. And now there is no physical evidence of the problem because according to the homeowner someone fixed it. I can still offer the free service call next time out, can not pay his water bill.

I have read the response. I read that there is no fault to the homeowner. Before the homeowner turned on the water for the cooler to start it up there are start up procedures written in the owners manual. If that manual is not around or lost then on the internet is a lot of helpful articles on homeowner doing cooler start ups themselves. I found one within minutes. [redacted] " How to maintain an installed swamp cooler 4 steps". In step 4 remove the drain plug to drain cooler and set it aside in the cooler. The tech did that. When the homeowner turned on the water for start up the water should have ran out the bottom since the plug was not install. I did this with a friends cooler and within seconds water came out the bottom. This should have been seen and heard by the homeowner. And if the cooler had a proper start up this would not have happened. I understand the homeowner is having a hard time. As a good faith gesture I will offer a 1 time check for $100.00. but in this we followed all the guidelines and admit to no wrong doing. This is a final offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business owner was hasty in his review of the complaint and did not grasp the details. He includes comments I did not make. He indicates that I did things I have no recollection of. 1) We agree that the drain overflow pipe was removed. The tech - so far as I recall - never gave me that pipe or any other part. (What would I do with it?) The technician who made the repair found it inside the cooler itself. Just not installed.2) We agree that the tech did replace water shut off valve. The value was left shut off in the Jan-March period. I turned it on or about 4/1... when I turned on the evap cooler, itself. This doesn't require a technician's aid.3) We agree that I contacted [redacted] regarding the repair of the unit. This is standard procedure for those with [redacted] insurance contracts. When I did so, I thought something had broken. I didn’t know the initial service was faulty or alternatively, that there had been a failure to inform me of the status of the machine and future service requirements prior to turning it on. 4) We agree that I said that I lost my job. I never said that I was unable to pay my water bill. I did say that I am being particularly careful about expenses. I think I said that I did not feel the water waste and associated cost was my responsibility (ethically).5) The owner fails to explain why the drain overflow pipe was not re-installed.6) The owner fails to explain why the job report / invoice makes no reference to removal of the drain overflow pipe. Likewise, he does not explain why the tech failed to inform me of this. 7) The owner fails to explain how I was supposed to know that I am expected to contact the firm to reinstall the drain overflow pipe before restarting my cooler and turning on the water to that system. 8) The owner never requested that I forward documentation of any type during our conversations.
Regards,
[redacted]

We did the services as requested. Lt my tech. the following week replaced a water shut off to the unit. He also did remove the drain over flow plastic pipe as the water in the unit was freezing according to the tech. Which would cause damage to the pump. he drained the unit by removing the drain...

over flow pipe. The home owner was there on the roof with the Lt. Lt handed him the old part. And turned off the water to the unit at the shut off. Now according to the statement the homeowner himself stated the water shut off was turned off. If the water was on and the drain pipe removed the unit would have been leaking  from 1/14/2015 to now. So half of Jan. All of Feb, March and April. In the complaint he states 3/12/2015 his bill was 168.30. So from march to april the bill was 462.49. If the unit was leaking the entire time the bill should be high for all the months. And even though you can turn on the cooler unless you turn the water on at the roof shut off you have no water. We have not been back to the home at all. So who went on the roof and turned on the water in March?. We were not notified to return to the home for any complaints about the service. The home owner called [redacted] instead of us. I don't know what he did. The homeowner called us after everything had take place with the warranty company. Because he has been a good customer I offered a free service call next time out. He accepted and I thought this was done. the next day I recieved a call about the water bill. He also stated he just lost his job. And he would not be able to pay the water bill. And if I had any policy about paying this type of bill. I said I do not and he stated he would contact the [redacted]. Summary:1. Who turned on the water if he saw the tech turn it off?2. When the water is turned off. Even though you can turn on the cooler no water will flow until the water at the unit is turned on by hand.3. The water if not turned off should have flooded his roof and ran off the drain of the roof. 1/2 of Jan, Feb, March and April. No one noticed this much water. 4. I have not seen a [redacted] bill with the write up, was not allowed to see the issue first hand before it was repaired, Have not seen the water bills mentioned. And now there is no physical evidence of the problem because according to the homeowner someone fixed it. I can still offer the free service call next time out, can not pay his water bill.

I have read the response. I read that there is no fault to the homeowner. Before the homeowner turned on the water for the cooler to start it up there are start up procedures written in the owners manual. If that manual is not around or lost then on the internet is a lot of helpful articles on homeowner doing cooler start ups themselves. I found one within minutes. [redacted] " How to maintain an installed swamp cooler 4 steps". In step 4 remove the drain plug to drain cooler and set it aside in the cooler. The tech did that. When the homeowner turned on the water for start up the water should have ran out the bottom since the plug was not install. I did this with a friends cooler and within seconds water came out the bottom. This should have been seen and heard by the homeowner. And if the cooler had a proper start up this would not have happened. I understand the homeowner is having a hard time. As a good faith gesture I will offer a 1 time check for $100.00. but in this we followed all the guidelines and admit to no wrong doing. This is a final offer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business owner was hasty in his review of the complaint and did not grasp the details. He includes comments I did not make. He indicates that I did things I have no recollection of. 1) We agree that the drain overflow pipe was removed. The tech - so far as I recall - never gave me that pipe or any other part. (What would I do with it?) The technician who made the repair found it inside the cooler itself. Just not installed.2) We agree that the tech did replace water shut off valve. The value was left shut off in the Jan-March period. I turned it on or about 4/1... when I turned on the evap cooler, itself. This doesn't require a technician's aid.3) We agree that I contacted [redacted] regarding the repair of the unit. This is standard procedure for those with [redacted] insurance contracts. When I did so, I thought something had broken. I didn’t know the initial service was faulty or alternatively, that there had been a failure to inform me of the status of the machine and future service requirements prior to turning it on. 4) We agree that I said that I lost my job. I never said that I was unable to pay my water bill. I did say that I am being particularly careful about expenses. I think I said that I did not feel the water waste and associated cost was my responsibility (ethically).5) The owner fails to explain why the drain overflow pipe was not re-installed.6) The owner fails to explain why the job report / invoice makes no reference to removal of the drain overflow pipe. Likewise, he does not explain why the tech failed to inform me of this. 7) The owner fails to explain how I was supposed to know that I am expected to contact the firm to reinstall the drain overflow pipe before restarting my cooler and turning on the water to that system. 8) The owner never requested that I forward documentation of any type during our conversations.

Regards,

Review: We engaged Young’s Mobile Air Conditioning to inspect and clean our A/C and Master Cool evaporative cooler. Date of inspection and associated work was 1/6/2015.

A technician performed the inspection, cleaned the system, found a non-performing water valve and shut down the feed at the main as noted in the invoice. It was subsequently replaced by the same technician on 1/14/2015, as noted in a second invoice.

Around April 10th, the daytime temperature in the house rose even though the evaporative cooler was running.

Upon inspection, I determined that water running into the evaporative cooler was immediately draining out of it through a hole in the center of the drain pan. No water was draining down the evaporative cooler’s pad. I shut off the water value to the evaporative cooler and turned off the evap cooler itself.

I called [redacted] to report an issue with the evaporative cooler and a technician from Consolidated Mechanical was dispatched to handle the repair on April 14, 2015.

The technician reported that the “stand pipe” had been removed and thus water drained out of the system immediately.

I telephoned Young’s Mobile Air Conditioning to complain and spoke to the owner. I explained that I had spent $75 on a repair that seemed to me, based on experience, unnecessary. No technician, to the best of my knowledge, had ever needed to remove the stand pipe and leave it uninstalled.

The owner told me that this is standard practice for his firm. When winterizing a system, technicians will remove the stand pipe. When home owners wish to use their evaporative coolers again, they must call the firm to come back and reinstall the stand pipe.

I responded that the same technician – working for Young’s Mobile Air Conditioning - had completed the same type of inspection on 1/8/2014. However, since I didn’t have a similar issue with the evaporative cooler in 2014, he couldn’t have left the stand pipe uninstalled. And thus the “standard” policy must be new.

I noted that the written work report on the 1/6/2014 invoice did not mention the removal of the stand pipe. I stated that the technician had not, at the time, informed me that the stand pipe was removed and that I would need to call the firm to reinstall it before running the evaporative cooler.

Since I have been turning my evaporative coolers on and off for decades by myself, I didn’t expect to have to call his firm first. And, clearly, without some notification, I had no way of knowing about this new procedure.

The owner offered me a no-charge inspection the next time, and I accepted the offer.

Later that same day, I received my [redacted] utility bill. The meter read had occurred on 4/14/2015. My water bill was vastly higher than in the preceding period, totaling $462.49 as compared to $168.30 for the prior period, ending 3/12/2015. The utility bill for the same period in 2014 was 91.95.

I concluded that the lack of a stand pipe in the evaporative cooler meant water had been draining through it during the entire period the cooler was on.

As my wife and I were out of town for 10 days during late March, I would expect a far more modest increase in water use, if any.

I realized that the cost of stand pipe issue was not the cost of the repair call alone, but much higher. I estimate the total cost of the repair and water waste at $369.19.

I telephoned Young’s Mobile Air Conditioning and spoke to the owner again. I explained that what had been an acceptable accommodation before seemed inappropriate given the additional information and expense of which I am now aware.

He does not wish to make any further accommodation. I explained that I would be forced to submit a complaint, under the circumstances. The owner remained unwilling to make some reasonable accommodation for my costs.Desired Settlement: Reimbursement for utility costs over and above reasonable or average use for this residence. Written confirmation of a no-charge for a standard, future inspection / service call.

Business

Response:

We did the services as requested. Lt my tech. the following week replaced a water shut off to the unit. He also did remove the drain over flow plastic pipe as the water in the unit was freezing according to the tech. Which would cause damage to the pump. he drained the unit by removing the drain over flow pipe. The home owner was there on the roof with the Lt. Lt handed him the old part. And turned off the water to the unit at the shut off. Now according to the statement the homeowner himself stated the water shut off was turned off. If the water was on and the drain pipe removed the unit would have been leaking from 1/14/2015 to now. So half of Jan. All of Feb, March and April. In the complaint he states 3/12/2015 his bill was 168.30. So from march to april the bill was 462.49. If the unit was leaking the entire time the bill should be high for all the months. And even though you can turn on the cooler unless you turn the water on at the roof shut off you have no water. We have not been back to the home at all. So who went on the roof and turned on the water in March?. We were not notified to return to the home for any complaints about the service. The home owner called [redacted] instead of us. I don't know what he did. The homeowner called us after everything had take place with the warranty company. Because he has been a good customer I offered a free service call next time out. He accepted and I thought this was done. the next day I recieved a call about the water bill. He also stated he just lost his job. And he would not be able to pay the water bill. And if I had any policy about paying this type of bill. I said I do not and he stated he would contact the [redacted]. Summary:1. Who turned on the water if he saw the tech turn it off?2. When the water is turned off. Even though you can turn on the cooler no water will flow until the water at the unit is turned on by hand.3. The water if not turned off should have flooded his roof and ran off the drain of the roof. 1/2 of Jan, Feb, March and April. No one noticed this much water. 4. I have not seen a [redacted] bill with the write up, was not allowed to see the issue first hand before it was repaired, Have not seen the water bills mentioned. And now there is no physical evidence of the problem because according to the homeowner someone fixed it. I can still offer the free service call next time out, can not pay his water bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business owner was hasty in his review of the complaint and did not grasp the details. He includes comments I did not make. He indicates that I did things I have no recollection of. 1) We agree that the drain overflow pipe was removed. The tech - so far as I recall - never gave me that pipe or any other part. (What would I do with it?) The technician who made the repair found it inside the cooler itself. Just not installed.2) We agree that the tech did replace water shut off valve. The value was left shut off in the Jan-March period. I turned it on or about 4/1... when I turned on the evap cooler, itself. This doesn't require a technician's aid.3) We agree that I contacted [redacted] regarding the repair of the unit. This is standard procedure for those with [redacted] insurance contracts. When I did so, I thought something had broken. I didn’t know the initial service was faulty or alternatively, that there had been a failure to inform me of the status of the machine and future service requirements prior to turning it on. 4) We agree that I said that I lost my job. I never said that I was unable to pay my water bill. I did say that I am being particularly careful about expenses. I think I said that I did not feel the water waste and associated cost was my responsibility (ethically).5) The owner fails to explain why the drain overflow pipe was not re-installed.6) The owner fails to explain why the job report / invoice makes no reference to removal of the drain overflow pipe. Likewise, he does not explain why the tech failed to inform me of this. 7) The owner fails to explain how I was supposed to know that I am expected to contact the firm to reinstall the drain overflow pipe before restarting my cooler and turning on the water to that system. 8) The owner never requested that I forward documentation of any type during our conversations.

Regards,

Business

Response:

I have read the response. I read that there is no fault to the homeowner. Before the homeowner turned on the water for the cooler to start it up there are start up procedures written in the owners manual. If that manual is not around or lost then on the internet is a lot of helpful articles on homeowner doing cooler start ups themselves. I found one within minutes. [redacted] " How to maintain an installed swamp cooler 4 steps". In step 4 remove the drain plug to drain cooler and set it aside in the cooler. The tech did that. When the homeowner turned on the water for start up the water should have ran out the bottom since the plug was not install. I did this with a friends cooler and within seconds water came out the bottom. This should have been seen and heard by the homeowner. And if the cooler had a proper start up this would not have happened. I understand the homeowner is having a hard time. As a good faith gesture I will offer a 1 time check for $100.00. but in this we followed all the guidelines and admit to no wrong doing. This is a final offer.

Terrible company to refer to. The owner, [redacted] is a very disrespectful man who does not value or have patience for his customers. When I asked him about the date of which the air conditioner will be complete, he had an attitude with his response no matter how nice you asked the question. When speaking about my elderly grandma and how she has to suffer from Arizona's heat due to the air conditioning being broke, he stated "There are a lot of old people in Arizona, you just gotta deal with the heat for now". There was no empathy at all. Unbelievable how rude this man was. My parents' first language was not English and when they asked him questions or asked him to explain it again he stated "I already explained this to you six times along with the two other people in your household. I don't have time to explain this to you again". I do not understand how this business is still going but I hope one day karma shows [redacted] what he is messing with. I would never recommend this company to anyone personally. How can you even operate a business without valuing the customers who are the ones helping you support your business. [redacted] treats his customers very ignorant, rude, close-mindedness.

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Address: 615 E. Del Rio, Chandler, Arizona, United States, 85225

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