I ordered a flag last December after they were featured on Fox News. They immediately charged my card. It’s been over 7 months now and no flag. They won’t answer my emails and when I called to request a refund, the owner, “James” blamed everyone from Facebook to PayPal to the UPS to hackers before angrily hanging up on me. This business has multiple complaints, DO NOT LET THEM SCAM YOU TOO!
On October 6th 2019, I met ‘Your American Flag Store’ at a local Pumpkin Patch. They forcefully talked us into a deal. I expressed to them I didn’t have the money now, but call me October 12th, I’ll pay them. They never contacted me. Several weeks later, I finally got a call. I no longer wanted the product. However, she talked me into it. She expressed they were very nice to cut us a deal, and wait for the money. I then gave her her $215. I have the receipt via email for proof. Several weeks went by, Ginger didn’t call. I emailed her, no answer. Then since October, until January I got harassing emails, and calls. I just didn’t want to cause an issue, and wanted to drop it.
Then on January 25th, I received several long emails, getting on to me. Sending screenshots. The lack of respect is scary. I expressed to her I’m the customer, she isn’t allowed to be mean, and get on to me like that. I asked for a refund, and she agreed she would issue me a refund. Not then, but later.
Fast forward to this week in March, I’ve asked several times about my refund. No answer. We are a one income family. I simply just wanted to get my husband a nice flag, to commemorate his deployment. The relentlessness to just give me my money back is horrible.
I haven’t received my product, so I would like that money back. It could provide us money during this hard time.
As I was writing this, I found the Receipt for the transaction. I realized I have paid for in full. This whole time she told me I only pay for half. She wanted the rest of my payment. I paid in full. So, the harassment was for no point.
On October 6th 2019, I met ‘Your American Flag Store’ at a local Pumpkin Patch. They forcefully talked us into a deal. I expressed to them I didn’t have the money now, but call me October 12th, I’ll pay them. They never contacted me. Several weeks later, I finally got a call. I no longer wanted the product. However, she talked me into it. She expressed they were very nice to cut us a deal, and wait for the money. I then gave her her $215. I have the receipt via email for proof. Several weeks went by, Ginger didn’t call. I emailed her, no answer. Then since October, until January I got harassing emails, and calls. I just didn’t want to cause an issue, and wanted to drop it.
Then on January 25th, I received several long emails, getting on to me. Sending screenshots. The lack of respect is scary. I expressed to her I’m the customer, she isn’t allowed to be mean, and get on to me like that. I asked for a refund, and she agreed she would issue me a refund. Not then, but later.
Fast forward to this week in March, I’ve asked several times about my refund. No answer. We are a one income family. I simply just wanted to get my husband a nice flag, to commemorate his deployment. The relentlessness to just give me my money back is horrible.
I haven’t received my product, so I would like that money back. It could provide us money during this hard time.
As I was writing this, I found the Receipt for the transaction. I realized I have paid for in full. This whole time she told me I only pay for half. She wanted the rest of my payment. I paid in full. So, the harassment was for no point.