Your Auto Source

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Yes, MrG [redacted] is correct in that I am not the registered owner of the vehicle in questionI am the husband of the lady who cosigned the loan for my grandsonSo what! My wife and I are a team, just as your employees are a team, but ours is with an honest purpose, unlike yours OK, lets address their claims: 1) They have hundreds of satisfied customersThat in itself does not prove that they are trustworthy 2) Their service technician has many years specializing in European auto repair and my well be an expert, but following MrG [redacted] 's practice of making unfulfilled promises he would be well advised to find himself employment with a reputable dealerI hereby retract my statement about the abilities and/or certifications of the technician as I have no grounds for questioning his expertise and found no negative issues with respect to any work that was performed except that someone had told me that they checked the fuses in hopes of fixing the non-working power outlets and didn't find any blown fuses, yet another garage found the blown fuse quickly (in about minutes) which resulted in all of the power outlets working! Other work performed was minimal; they installed a used battery after many months of ignition problems with the battery going dead repeatedly and my subsequent complaints about itOnly took them about or months to make it rightWhat great customer service! 3) MrG [redacted] is lying when he says they never made any "promises" with mePerhaps in his mind he did not make them with me, but rather with my wife and grandsonNever-the-less, I heard him make many promises, some but not all were in writingSeveral of the verbal promises were not kept as I had mentioned in my claim, and my wife has acknowledged that she heard MrG [redacted] speak the verbal promises of which he deniesIn truth, there were a considerable number of verbal promises that they (he) did keep, but in the consumer's mind they were outweighed by the ones that were not kept 4) As far as returning phone calls, what is considered pertinent in the dealer's mind is not the same as pertinence in the mind of the consumer and probably not good business practice to avoid returning a call when one has the customer's property in their possessionIt might be a good idea to at least acknowledge the call with a return call to appease the customer even if you don't have a good answer for them(It demonstrates concern for one's clients, something one might want to start practicing.) The fact is and still remains that they only ever returned one phone call to me and it was very near the end of the months, much too late for it to be considered courteous on their partThey should have started returning calls early on in the consignment 5) They sold the car to my wife and grandsonI cannot deny that truthWhen they say that "[They] had nothing to do with it from that point on" there is more truth to that statement than they realize since they basically did "nothing" to correct the problems that PLAGUED this vehicle from the startThe more I mentioned the issues the more they continued to ignore my concerns and to delay any solutions (like allowing me to make an appointment in a timely manner to have repairs made, EVEN THOUGH I AGREED THAT THEY WOULD BE AT MY EXPENSE!) As for my grandson, they are absolutely correct that he was part of the problem since he would never take the initiative to call them to make an appointmentHe was totally irresponsible(Consequently, when he quit his job and stopped making payments on the loan, we had no choice but to take the vehicle away from himAs for the dealer's "protocol for when [they] sell a vehicle is that anything still owed...is done in writing"; then, why did they not put the promised (verbally by MrG [redacted] ) additional (spare) key in writingApparently they do not follow their own protocolsThey conveniently didn't mention that we would have to pay to have the spare programmedThey just said that they would get us a spare and neglected to write it on the buyer's order against my insistence so that they could deny it later 6) About the owner (of the dealership) ignoring me and stating that he could've been dealing with other business, it is apparently true because I then saw him standing in the garage talking to his mechanic and another employee while I patiently waited to be taken care ofHe could've simply taken the time to just acknowledge me (with just a nod of the head or a wave) while he continued doing what he needed to doThat would've satisfied me and wouldn't have cost him anything but a moment of his precious timeAs for stating that the claimant never made an appointment to meet with the owner, it is an outright lie, since I called repeatedly asking for MrG [redacted] , the owner, only to be told that he wasn't there at the time, and "try to call back in a couple of days", or "he's too busy right now", or some other excuse, never allowing an appointment! 7) I agree that since Your Auto Source was not the owner of the vehicle during the consignment, the responsibility for the inspections (which when the car is purchased from them are provided free for as long as one owns the car; a very nice value-added service)But why did they not communicate to us that the inspections had expired and allow me to drive it away without informing me of the same? 8) They did purchase a brand new set of identical floor mats at no charge to us to replace the missing ones (which were also brand new when the car was purchased) and I am sincerely grateful 9) I agree and admit that my grandson did severely abuse and trash the car as said by MrG [redacted] , but as far as the dealer addressing many issues that needed fixed, that was not the case(IE: The power outlets which they promised to check but couldn't fix; and, the unattached upholstery adjacent to the rear window which they repaired only to have it detach itself a week or two later, and then they did nothing to make it right again.) Also, they never ever informed me that the consignment had ended and just continued stringing me along thinking that they were still trying to sell the car when in truth they weren't doing a thingNow it all makes senseThey weren't really lying, just not offering all the truthHow convenient! 10) The reason the claimant declined to have the repairs shown on Exhibit C done by Your Auto Source was because Your Auto Source said that they could not promise that after the repairs were made that the car would even pass the emissions testWhy would I want to pay for "No Guarantee" when I could have it done by someone else who could guarantee it? Also, regardless of me telling Your Auto Source of the exempted emissions test, the emissions sticker placed on the car by the other repair facility plainly showed the exemption on the sticker itselfApparently the mechanic never looked at the sticker before he removed it 11) I agree that the other repair facility's verbal quote of $- $to make the "check engine light" stay off is not substantiated and is only hearsay, but the reason Your Auto Source was able to have the car pass the emissions test and have the "check engine light" off is a result of the work performed by the other repair facility and the issue had nothing whatsoever to do with not being driven or a discharged battery NOTE: As for the dealer saying that the disputed amount of $was a huge bargain in part because they had to pay to detail the car, I would say that the detailer didn't do a very good jobWhen I finally picked up the car it was not cleanI found sticky gunk in the interior that I had to clean as well as disposable lighters, refillable lighter, a torn pack of matches, assorted coins, and other dirt and debrisIt didn't appear that the vehicle was cleaned at all As for MrG [redacted] 's complaining about "All the aggravation for the claimant not allowing us to fix the issues to make the car sellable": What a joke! I am the one who suffered all the aggravation for continually begging them to fix the issues, to no avail(They would not allow me to make an appointment to have the necessary repairs madeI even told them I would pay for the repairs, including ones that they had made verbal promises to fix for free.) How can they say that I did not allow them to fix the issues when they would not return my repeated calls asking them for an appointment? I admit that they did some things correctly, but they lied and withheld the truth about many things Regards, [redacted] ***

August 22, 2015We have attempted to break down the claimant's complaint into several sections to address each specific allegationThe first thing we would like to mention before getting into this response is that the person who filed this complaint is NOT the registered, legal owner of the vehicle in questionThe car was originally purchased on March 12, by the claimant’s grandson and the claimant's wife cosigned the loan for the vehicleThe consignment agreement was initiated on August 18, by the claimant’s wifePlease see exhibit A&B for proofWe have hundreds of satisfied customers—saying that we are out to deceive, commit fraud and take your money is an unwarranted slanderous commentWe have been in business since and take our customer satisfaction very seriouslyWe are also an approved [redacted] Auto Care Service Center and we must uphold many values and standards of integrityOur service technician has many years specializing in European auto repairHe is ASE certified in those specific areas and we are able to advertise thatThere is nothing deceiving about the way we advertise our service departmentWe never made any "promises” with the claimantAnything we do is always provided in writing or we will provide an estimateWith a consigned vehicle, any and all repairs are the responsibility of the owner to pay forAs far as returning phone calls, we have always returned if it was for a pertinent questions or detailsWe received daily phone calls from this customer and they never wanted to fix any issues that needed to be done to sell the carWe had been in communication with the customer several times in regards to the selling price of the car, the issues to be fixed in order to sell the car, etcTo say we only ever returned one phone call is untrueWe sold the car to the claimant's wife and grandson and they financed it through a local credit unionWe had nothing to do with it from that point onWithin the six month period after the sale of the vehicle the only complaint we were trying to resolve with the vehicle owner (grandson) was an issue with the vehicle's cigarette lighterThe grandson made several appointments that he failed to show up to for us to try to resolve this issueIn this six month period, we were never asked about a key that we supposedly "promised” at the sale of the vehicleOur protocol for when we sell a vehicle is that anything that is sill “owed" at the time of sale is done in writing on the sales agreementWe only ever give the keys that were provided to our business when we sell the carAny additional (spare) keys that are requested by the customer are the responsibility of the customer to pay for as well as pay for the programming since we are unable to program keys at our facilityAs you can tell by now, this customer was relentless in a harassing mannerAs far as his comment about the owner ignoring him as he drove onto our lot, he very well could have been turning to answer a phone call or handle other businessThe claimant never made an appointment to meet with the ownerHowever, the owner did take the time to address his concerns in regards to the key and the issue was handled even when we had no written documentation that a key was owedThe [redacted] was not our (Your Auto Source) vehicle, so it was not our responsibility to make sure the inspection and emissions were up to date on a consignment vehicleAll the responsibility for registration, inspections and repairs are the property owner'sIn regards to the floor mats, when we cleaned this incredibly dirty car which they agreed to pay for, the rubber mats were removed to shampoo the carpet and were misplacedAs far as that issue, when it was brought to the owner's attention, we purchased a new set of mats to replace them at no charge to the customerWe were unware that they were even missing until the claimant brought it to our attentionThe ONLY thing the customer allowed us to do in regards to fixing the car was replacing the batteryHowever, on repeated conversations with the owner after the day consignment expired, we had addressed many issues that needed fixed on the car because it was severely abused by the grandson during the months that he actively drove the vehicle after purchaseRockers were smashed, car was trashed inside, cigarette ashes and smell, undercarriage damage from driving over something, and something was spilled into the automatic shift mechanismThere were many scratches and issues that were preventing a serious customer from wanting to buy that vehicleSince the vehicle was purchased from Your Auto Source, they were entitled to a free PA Inspections and Emissions, however there was some neglected maintenance that created a few small issues and prevented the car from passing emissionsWe did provide the customer an estimate for repairs, Exhibit C, and the claimant declined to have those repairs made at that timeThe claimant picked the car up and said they would take care of getting the issues fixed themselves and would bring it back for us to retestAt the time, we were unware that another repair facility had already exempted the EmissionsThe customer never brought this to our attentionPer our conversations with the claimant, our technician was taking care of the free re-test and upon plugging the vehicle in and running it through the emissions, it passed and a new sticker was appliedIn regards to the other garage telling him to make the check engine light stay off would cost $2,000$3,000, we have not seen any documentation as to what the supposed issues wereWe were not even aware that the vehicle was taken to another repair facility until this complaint was receivedAs we just previously stated – the vehicle did pass the emissions retestPlease note that this vehicle had not been driven or had a regularly charged battery for many months, so this was part of the issue.Exhibit A: Copy of original consignment and sales agreementWe were not interested in purchasing the car back from the customer due to the car being completely trashed at that pointWe made every effort to advertise and sell this vehicleWe spend thousands of dollars each month promoting our vehicles on sites such as ***.com, [redacted] , [redacted] by [redacted] magazineA fee of $for months' worth of advertising is completely fairAs per consignment and sales agreement everything was agreed to and signed by both parties on August 8, Please note that even at that time, the vehicle was only valued at $5,The customer was well aware that it was going to be a problem to sell the car for enough to pay off the credit union lienPlease note that when the customer purchased the car, they financed the car, sales tax and all fees with no down payment so they had negative equity on the car from day The car owner was aware of all these issues as stated in the consignment agreementWe agreed to work for a $flat fee, We had multiple offers throughout the consignment period, but we were never able to Consummate a sale because the vehicle owner had no money to pay off the inequity which would allow us to get the title to sell the carThey left the car here hoping we would be able to sell the vehicle and we no longer had any type of obligation or agreement because it expiredThey finally decided to pick the car up in June of and then they had to address all the problems that they were aware of for months and never took care ofWe continued to regularly wash this vehicle and show it to potential customers for which we were never compensated for the additional time after the day agreement expired.Exhibit B: Original sales agreement for the vehicle purchased by the claimant's grandson and wife on March 12, 2014.Exhibit C: Estimate for work to be done for car to pass EmissionsDesired Action Response:We did nothing illegal for it to be warranted to take away our inspection licenseWe are required to retest the vehicle for the free retest and the car needs the emissions before you can renew the safety inspection sticker in York County.Disputed Amount Response:As per the disputed amount of $we feel that it was a huge bargain due to the fact that we had to continue to pay to advertise, detail the car, handle potential buyers, provide fuel for test drives, provide air for filling up tires, technician's time for jumping car for months before claimant agreed to put a new battery inAll the aggravation for the claimant not allowing us to fix the issues to make the car sellableTime to discuss many times with owner of vehicle as to why the car was not sellingNot to mention we also kept the car past the month agreement period for a total of MONTHS! There has also been additional time and mental anguish that was created by the claimant (owner’s husband) after the fact and continuing on now with this invalid claim.Thank you for your time, Donald G.President & Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
Yes, Mr. G[redacted] is correct in that I am not the registered owner of the vehicle in question. I am the husband of the lady who cosigned the loan for my grandson. So what! My wife and I are a team, just as your employees are a team, but ours is with an honest purpose, unlike yours.  OK, lets address their claims:
1) They have hundreds of satisfied customers. That in itself does not prove that they are trustworthy.
2) Their service technician has many years specializing in European auto repair and my well be an expert, but following Mr. G[redacted]'s practice of making unfulfilled promises he would be well advised to find himself employment with a reputable dealer. I hereby retract my statement about the abilities and/or certifications of the technician as I have no grounds for questioning his expertise and found no negative issues with respect to any work that was performed except that someone had told me that they checked the fuses in hopes of fixing the non-working power outlets and didn't find any blown fuses, yet another garage found the blown fuse quickly (in about 3 minutes) which resulted in all 3 of the power outlets working! Other work performed was minimal; they installed a used battery after many months of ignition problems with the battery going dead repeatedly and my subsequent complaints about it. Only took them about 5 or 6 months to make it right. What great customer service!
3) Mr. G[redacted] is lying when he says they never made any "promises" with me. Perhaps in his mind he did not make them with me, but rather with my wife and grandson. Never-the-less, I heard him make many promises, some but not all were in writing. Several of the verbal promises were not kept as I had mentioned in my claim, and my wife has acknowledged that she heard Mr. G[redacted] speak the verbal promises of which he denies. In truth, there were a considerable number of verbal promises that they (he) did keep, but in the consumer's mind they were outweighed by the ones that were not kept.
4) As far as returning phone calls, what is considered pertinent in the dealer's mind is not the same as pertinence in the mind of the consumer and probably not good business practice to avoid returning a call when one has the customer's property in their possession. It might be a good idea to at least acknowledge the call with a return call to appease the customer even if you don't have a good answer for them. (It demonstrates concern for one's clients, something one might want to start practicing.) The fact is and still remains that they only ever returned one phone call to me and it was very near the end of the 10 months, much too late for it to be considered courteous on their part. They should have started returning calls early on in the consignment.
5) They sold the car to my wife and grandson. I cannot deny that truth. When they say that "[They] had nothing to do with it from that point on" there is more truth to that statement than they realize since they basically did "nothing" to correct the problems that PLAGUED this vehicle from the start. The more I mentioned the issues the more they continued to ignore my concerns and to delay any solutions (like allowing me to make an appointment in a timely manner to have repairs made, EVEN THOUGH I AGREED THAT THEY WOULD BE AT MY EXPENSE!)  As for my grandson, they are absolutely correct that he was part of the problem since he would never take the initiative to call them to make an appointment. He was totally irresponsible. (Consequently, when he quit his job and stopped making payments on the loan, we had no choice but to take the vehicle away from him. As for the dealer's "protocol for when [they] sell a vehicle is that anything still owed...is done in writing"; then, why did they not put the promised (verbally by Mr. G[redacted]) additional (spare) key in writing. Apparently they do not follow their own protocols. They conveniently didn't mention that we would have to pay to have the spare programmed. They just said that they would get us a spare and neglected to write it on the buyer's order against my insistence so that they could deny it later.
6) About the owner (of the dealership) ignoring me and stating that he could've been dealing with other business, it is apparently true because I  then saw him standing in the garage talking to his mechanic and another employee while I patiently waited to be taken care of. He could've simply taken the time to just acknowledge me (with just a nod of the head or a wave) while he continued doing what he needed to do. That would've satisfied me and wouldn't have cost him anything but a moment of his precious time. As for stating that the claimant never made an appointment to meet with the owner, it is an outright lie, since I called repeatedly asking for Mr. G[redacted], the owner, only to be told that he wasn't there at the time, and "try to call back in a couple of days", or "he's too busy right now", or some other excuse, never allowing an appointment!
7) I agree that since Your Auto Source was not the owner of the vehicle during the consignment, the responsibility for the inspections (which when the car is purchased from them are provided free for as long as one owns the car; a very nice value-added service). But why did they not communicate to us that the inspections had expired and allow me to drive it away without informing me of the same?
8) They did purchase a brand new set of identical floor mats at no charge to us to replace the missing ones (which were also brand new when the car was purchased) and I am sincerely grateful.
9) I agree and admit that my grandson did severely abuse and trash the car as said by Mr. G[redacted], but as far as the dealer addressing many issues that needed fixed, that was not the case. (IE: The power outlets which they promised to check but couldn't fix; and, the unattached upholstery adjacent to the rear window which they repaired only to have it detach itself a week or two later, and then they did nothing to make it right again.) Also, they never ever informed me that the consignment had ended and just continued stringing me along thinking that they were still trying to sell the car when in truth they weren't doing a thing. Now it all makes sense. They weren't really lying, just not offering all the truth. How convenient!
10) The reason the claimant declined to have the repairs shown on Exhibit C done by Your Auto Source was because Your Auto Source said that they could not promise that after the repairs were made that the car would even pass the emissions test. Why would I want to pay for "No Guarantee" when I could have it done by someone else who could guarantee it? Also, regardless of me telling Your Auto Source of the exempted emissions test, the emissions sticker placed on the car by the other repair facility plainly showed the exemption on the sticker itself. Apparently the mechanic never looked at the sticker before he removed it.
11) I agree that the other repair facility's verbal quote of $2000 - $3000 to make the "check engine light" stay off is not substantiated and is only hearsay, but the reason Your Auto Source was able to have the car pass the emissions test and have the "check engine light" off is a result of the work performed by the other repair facility and the issue had nothing whatsoever to do with not being driven or a discharged battery.
NOTE:
As for the dealer saying that the disputed amount of $275 was a huge bargain in part because they had to pay to detail the car, I would say that the detailer didn't do a very good job. When I finally picked up the car it was not clean. I found sticky gunk in the interior that I had to clean as well as 2 disposable lighters, 1 refillable lighter, a torn pack of matches, assorted coins, and other dirt and debris. It didn't appear that the vehicle was cleaned at all.
As for Mr. G[redacted]'s complaining about "All the aggravation for the claimant not allowing us to fix the issues to make the car sellable": What a joke! I am the one who suffered all the aggravation for continually begging them to fix the issues, to no avail. (They would not allow me to make an appointment to have the necessary repairs made. I even told them I would pay for the repairs, including ones that they had made verbal promises to fix for free.) How can they say that I did not allow them to fix the issues when they would not return my repeated calls asking them for an appointment?  I admit that they did some things correctly, but they lied and withheld the truth about many things.
Regards,[redacted]

August 22, 2015We have attempted to break down the claimant's complaint into several sections to address each specific allegation. The first thing we would like to mention before getting into this response is that the person who filed this complaint is NOT the registered, legal owner of the vehicle...

in question. The car was originally purchased on March 12, 2014 by the claimant’s grandson and the claimant's wife cosigned the loan for the vehicle. The consignment agreement was initiated on August 18, 2014 by the claimant’s wife. Please see exhibit A&B for proof.1. We have hundreds of satisfied customers—saying that we are out to deceive, commit fraud and take your money is an unwarranted slanderous comment. We have been in business since 2001 and take our customer satisfaction very seriously. We are also an approved [redacted] Auto Care Service Center and we must uphold many values and standards of integrity.2. Our service technician has many years specializing in European auto repair. He is ASE certified in those specific areas and we are able to advertise that. There is nothing deceiving about the way we advertise our service department.3. We never made any "promises” with the claimant. Anything we do is always provided in writing or we will provide an estimate. With a consigned vehicle, any and all repairs are the responsibility of the owner to pay for.4. As far as returning phone calls, we have always returned if it was for a pertinent questions or details. We received daily phone calls from this customer and they never wanted to fix any issues that needed to be done to sell the car. We had been in communication with the customer several times in regards to the selling price of the car, the issues to be fixed in order to sell the car, etc. To say we only ever returned one phone call is untrue.5. We sold the car to the claimant's wife and grandson and they financed it through a local credit union. We had nothing to do with it from that point on. Within the six month period after the sale of the vehicle the only complaint we were trying to resolve with the vehicle owner (grandson) was an issue with the vehicle's cigarette lighter. The grandson made several appointments that he failed to show up to for us to try to resolve this issue. In this six month period, we were never asked about a key that we supposedly "promised” at the sale of the vehicle. Our protocol for when we sell a vehicle is that anything that is sill “owed" at the time of sale is done in writing on the sales agreement. We only ever give the keys that were provided to our business when we sell the car. Any additional (spare) keys that are requested by the customer are the responsibility of the customer to pay for as well as pay for the programming since we are unable to program keys at our facility.6. As you can tell by now, this customer was relentless in a harassing manner. As far as his comment about the owner ignoring him as he drove onto our lot, he very well could have been turning to answer a phone call or handle other business. The claimant never made an appointment to meet with the owner. However, the owner did take the time to address his concerns in regards to the key and the issue was handled even when we had no written documentation that a key was owed.7. The 2006 [redacted] was not our (Your Auto Source) vehicle, so it was not our responsibility to make sure the inspection and emissions were up to date on a consignment vehicle. All the responsibility for registration, inspections and repairs are the property owner's.8. In regards to the floor mats, when we cleaned this incredibly dirty car which they agreed to pay for, the rubber mats were removed to shampoo the carpet and were misplaced. As far as that issue, when it was brought to the owner's attention, we purchased a new set of mats to replace them at no charge to the customer. We were unware that they were even missing until the claimant brought it to our attention.9. The ONLY thing the customer allowed us to do in regards to fixing the car was replacing the battery. However, on repeated conversations with the owner after the 60 day consignment expired, we had addressed many issues that needed fixed on the car because it was severely abused by the grandson during the 6 months that he actively drove the vehicle after purchase. Rockers were smashed, car was trashed inside, cigarette ashes and smell, undercarriage damage from driving over something, and something was spilled into the automatic shift mechanism. There were many scratches and issues that were preventing a serious customer from wanting to buy that vehicle.10. Since the vehicle was purchased from Your Auto Source, they were entitled to a free PA Inspections and Emissions, however there was some neglected maintenance that created a few small issues and prevented the car from passing emissions. We did provide the customer an estimate for repairs, Exhibit C, and the claimant declined to have those repairs made at that time. The claimant picked the car up and said they would take care of getting the issues fixed themselves and would bring it back for us to retest. At the time, we were unware that another repair facility had already exempted the Emissions. The customer never brought this to our attention. Per our conversations with the claimant, our technician was taking care of the free re-test and upon plugging the vehicle in and running it through the emissions, it passed and a new sticker was applied.11. In regards to the other garage telling him to make the check engine light stay off would cost $2,000$3,000, we have not seen any documentation as to what the supposed issues were. We were not even aware that the vehicle was taken to another repair facility until this complaint was received. As we just previously stated – the vehicle did pass the emissions retest. Please note that this vehicle had not been driven or had a regularly charged battery for many months, so this was part of the issue.Exhibit A: Copy of original consignment and sales agreement. We were not interested in purchasing the car back from the customer due to the car being completely trashed at that point. We made every effort to advertise and sell this vehicle. We spend thousands of dollars each month promoting our vehicles on sites such as [redacted].com, [redacted], [redacted] by [redacted] magazine. A fee of $275 for 9 months' worth of advertising is completely fair. As per consignment and sales agreement everything was agreed to and signed by both parties on August 8, 2014. Please note that even at that time, the vehicle was only valued at $5,500. The customer was well aware that it was going to be a problem to sell the car for enough to pay off the credit union lien. Please note that when the customer purchased the car, they financed the car, sales tax and all fees with no down payment so they had negative equity on the car from day 1. The car owner was aware of all these issues as stated in the consignment agreement. We agreed to work for a $350 flat fee, We had multiple offers throughout the consignment period, but we were never able to Consummate a sale because the vehicle owner had no money to pay off the inequity which would allow us to get the title to sell the car. They left the car here hoping we would be able to sell the vehicle and we no longer had any type of obligation or agreement because it expired. They finally decided to pick the car up in June of 2015 and then they had to address all the problems that they were aware of for months and never took care of. We continued to regularly wash this vehicle and show it to potential customers for which we were never compensated for the additional time after the 50 day agreement expired.Exhibit B: Original sales agreement for the vehicle purchased by the claimant's grandson and wife on March 12, 2014.Exhibit C: Estimate for work to be done for car to pass Emissions. Desired Action Response:We did nothing illegal for it to be warranted to take away our inspection license. We are required to retest the vehicle for the free retest and the car needs the emissions before you can renew the safety inspection sticker in York County.Disputed Amount Response:As per the disputed amount of $275 we feel that it was a huge bargain due to the fact that we had to continue to pay to advertise, detail the car, handle potential buyers, provide fuel for test drives, provide air for filling up tires, technician's time for jumping car for months before claimant agreed to put a new battery in. All the aggravation for the claimant not allowing us to fix the issues to make the car sellable. Time to discuss many times with owner of vehicle as to why the car was not selling. Not to mention we also kept the car past the 60 month agreement period for a total of 10 MONTHS! There has also been additional time and mental anguish that was created by the claimant (owner’s husband) after the fact and continuing on now with this invalid claim.Thank you for your time, Donald G.President & Owner

This business gave me the worst customer service experience I have ever had in my life. Their customer service is definitely lacking. Not only are they conveniently unavailable when you try to contact them and give you excuses why the person you need to speak to is unavailable, but they also are in the habit of not returning phone calls and apparently do not like to return phone calls even when the purpose of the call is to give them business by requesting an appointment for service to a vehicle that is purchased from them. My guess is that they feel that taking time to repair a vehicle is just too much trouble and not profitable enough, when they can make a higher profit margin on selling you one of the crappy cars they have on their lot. They also make verbal promises which they don't keep, and then get mad at you when you try to hold them accountable for their word.