Your Business Needs

This email is pursuant to the customer’s response to complaint ID [redacted] In response to customer’s concerns, I would like to re-iterate the order records which are in the form of an audiowave which we had pointed out that the radio is playing in the background continuously, we cannot piece together calls The facts in regards to the invoice; Rachel Stout informed us she was authorized on behalf of the company to make said purchase and went over listing and billing terms with our companyThis complaint is the first we hear of a problem transpiring in regards to the invoiceThe company has been listed for the entire year now We are willing to pro-rate the invoice to months at $and waive the IT fees of $169.95, the listing has been terminated since 9/17/and is not to be renewedWe also waived the interest charges which have accruedI’ve attached a revised copy of the invoice for your records I hope this provides satisfactory in regards to the complaintShould there be any other queries please contact me Thank you, [redacted] Accounts Receivable P(877) 213-F(877) 213-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although it is true that on or around April 1st I spoke with the company and they offered to reduce the invoice slightly and cancel the service immediately, this is not an acceptable solution to the issue Per my original complaint, the recording in which they claim I am consenting to use their services is being taken out of context, as outlined in my original complaintTherefore I believe that no sum should be payable Obviously I can provide no evidence above and beyond what I have already outlined to support my claim, as the conversation preceding the recording was apparently not recorded I stand by my belief that this company is being unethical in their business practice Once again, I re-iterate that had I genuinely discussed contracting with the company for a listing then it is likely that at some point we would have discussed the appropriate phone number for our business Although the phone number they listed obviously works (as it is my belief that they simply cold-called the number), it is an old number that our business does not use anywhere in our marketing material Further, in the recording in which I am confirming our address (so that we can receive documentation to clear this mess up, and which they are claiming is proof of my signing up for a service), the subject matter of the supposed contract is not outlined Per my original complaint, this recording is taken out of context, and I believe this to be a part of the company's business plan Thank you for your attention to this matter Regards, [redacted] ***

I am writing you in response to complaint # [redacted] which we received on February 10th, Although we do not agree with [redacted] testimony and admit no fault in regards to her account with us Our Sales person [redacted] contacted [redacted] on January 21st, to offer her an online business listing with our companyLater that day Mrs [redacted] received a second phone call at 4:34pm EST from [redacted] in our quality control department to confirm that Mrs [redacted] was clear the service was for an online business listing with Your Business Needs, also to qualify she was authorized to purchase on behalf of the facilityAt the time she confirmed she was authorized to purchase*** also confirmed the billing terms attached to the invoice which at that point the service was rendered From February 25th, up till July 24th, we tried to reach Mrs [redacted] to discuss their payment for invoice and we were unable to reach herOn July 24th we were informed that we needed to list Great Life Golf & Fitness and we were told that [redacted] was unavailable, but she would call us backWe never heard back from anyoneWe finally got in touch with [redacted] on August 22nd and she requested to review the order recordsWe listened to the Quality Control Contract together which was very clearShe immediately informed us that she may have misunderstood what she was orderingWe offered to cancel the balance of her listing and simply charge the company for the time listedShe said that she would speak with her boss and someone would call us backWe didn’t hear from anyone during August therefore we tried to get in touch with their office, but we were unsuccessfulEarlier this week when we received complaint # [redacted] was the first contact in regards to invoice We feel that our correspondence with her facility has been courteous and professional, and every effort was made to resolve her concernsFurthermore, we trust this is sufficient to resolve this complaint, payment is due within days and once this account is paid in full their company will be added to our do not call list and their listing with be removed from our website once this matter is closedThank you for your time and should you require any further information, please don’t hesitate to contact us at [redacted] Sincerely, [redacted] ***

This invoice is now over a year old and the listing has since been terminated since 9-17-We are willing to remove accrued interest charges however the listing was ordered and authorized therefore we do expect payment, especially since this is coming to our attention a year after the fact Please let us know what is the next step in resolving this complaint Thank you, [redacted] Accounts Receivable P(877) 213-F(877) 213-

In response we are stating that we took all the necessary steps and procedure to make this a valid order. We have order records in... the form of an audio file for the order placed. In that recording it is very clear that an order is being placed. I have attached them for you. Thank you . Payment is due within 30 days. Thank you . [redacted] Receivables Department [redacted] *** [redacted]

We have taken the time to review the issue and we have the order records on hand thus providing the proof of the order being placed on April
" background-">th, Throughout the whole process the quality control agent covered all the points to make sure that the person in question was made aware of an order being placedThe information listed is the information Mr*** confirmed at the time the order was placedI’ve attached the order records as well the link where the listing is postedAs discussed with Jennifer on July 15th, we have cancelled the second term of the listing and simply billed them for the first months of listingOnce invoice is paid in full your account will be closedIf you have any questions feel free to contact us at your earliest convenienceWe thank you for your assistance with this matterYours truly,
*** ***Receivables Department
***
*** *** * *** *** ***
*** *** * *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Yes we finally received a reply from this company this morning. We called them on April and to be honest just want them to go away, so we 'agreed' on a one month billing. The original year billing was for $599.95, yet the month billing is 149.95. Total scam!
This company uses a marketing ploy to trick companies to advertise on thier website. I know other companies have been tricked just like us. We've never heard of their company, have no clue why any company would advertise on their website. They don't explain what service the website offers, what value we would expect in return for the ad. Nothingjust a scam!
So to answer your questions:
Yes, we've heard from the company
No, we are not satisfied with their efforts, but just want it all to go away and will comply with their final offer
Thanks for your help,
*** ***

In response to the complaint we’ve contacted our customer Mrs*** * *** and provided her with the order recordsShe is new management and the records were provided to previous
managementWe hope this provides satisfactory to the complaint and that this is resolved.
Thank you,
*** ***
Accounts Receivable
P(877) 213-F(877) 213-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
company has failed to provide the actual sales call where it is stated that the previous office manager did indeed agree to the servicescompany has only provided a voice recording stating the mailing of an invoiceI believe this is a tactic to trick people into thinking they owe moneythis company, and similar ones need to clearly state in the voice recordings that it is a new service being offered before mailing an invoiceotherwise, a voice or written consent of a signed contract of the actual sales needs to be provided before payment is made
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There were no audio recordings attached to the email that the company sent to us. We are still not paying this invoice. This has been going on for over a year. We told them when the first invoice came, that we had never heard of their company and that we had not ordere/agreed to their servicesWe still do not know what they do. We do not do any business over the phone, any services that we take out is done with a written contract and po number.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf there is a recording of the sales call (not an invoice call) I need to hear it before we make any payments
Regards,
*** ***

I’m sorry you feel that way, but the service was indeed authorized by a staff member who went on records stating they were authorised to purchase on behalf of the companyWe will contact the owner directly in regards to this matter if you could kindly provide his email and telephone numberThank you for your timeSincerely,
*** ***
1-877-213-1-877-213-

I am writing you
in response to complaint #[redacted]
"line-height:
115%> which we received on February 10th, Although we do not agree with [redacted] testimony and admit no fault in regards to her account with us
Our Sales person [redacted] contacted [redacted] on January 21st, to offer her
an online business listing with our companyLater that day Mrs[redacted] received
a second phone call at 4:34pm EST from [redacted] in our quality control
department to confirm that Mrs [redacted] was clear the service was for an online
business listing with Your Business Needs, also to qualify she was authorized
to purchase on behalf of the facilityAt the time she confirmed she was authorized to purchase[redacted] also confirmed the billing terms attached to the invoice which at that
point the service was rendered
From February 25th,
up till July 24th, we tried to reach Mrs [redacted] to discuss
their payment for invoice and we were unable to reach herOn July 24th
we were informed that we needed to list Great Life Golf & Fitness and
we were told that [redacted] was unavailable, but she would call us backWe
never heard back from anyoneWe finally got in touch with [redacted] on August
22nd and she requested to review the order recordsWe listened
to the Quality Control Contract together which was very clearShe immediately
informed us that she may have misunderstood what she was orderingWe offered
to cancel the balance of her listing and simply charge the company for the time
listedShe said that she would speak with her boss and someone would call us
backWe didn't hear from anyone during August therefore we tried to get in
touch with their office, but we were unsuccessfulEarlier this week when we
received complaint #[redacted] was the first contact in regards to invoice
We feel that our
correspondence with her facility has been courteous and professional, and every
effort was made to resolve her concernsFurthermore, we trust this is
sufficient to resolve this complaint, payment is due within days and once
this account is paid in full their company will be added to our do not call
list and their listing with be removed from our website once this matter is
closedThank you for your time and should you require any further information,
please don't hesitate to contact us at [redacted]
Sincerely,
[redacted]

In regards to Mrs. [redacted] allegations we are completely surprised. This is the first time we were told there was an issue. We were previously dealing with Monica the new manager and...

have had no contact with [redacted] since September at which time she agreed to make partial payments. She was extremely agreeable when I spoke with her in regards to her account and explained to me that she was having financial trouble. We have been accommodating and have done everything to satisfy DayBreak Personal Services. When it comes to the listing we’ve made changes and then were requested to remove it and cancel it, their invoice was revised just a mere few weeks ago. Due to their finances we have never let interest accrue on their account even though the payment was due 7 months ago. 
Nonetheless this is not how we like to conduct business, we wish they would have brought this up to our attention. No one has ever stated they feel the bill wasn’t owed.
 
We would like no further contact from DayBreak Personal Services. Mrs. [redacted] clearly ordered the services, and is now denying liability to not pay for services owed. Everything is recorded by our Quality Control Department, [redacted] confirmed with us she was the owner of the establishment, that she was placing an order and she was in the position to make said purchase.  Given the nature of the account however Your Business Needs does not wish to continue any relationship with DayBreak Personal Services. Their invoice has already been revised and their listing removed. Due to their troubles we have added an additional credit of $100, splitting their invoice in half. We’ve attached their revised invoice for their records.
 
Thank you,
 
 
[redacted]
Accounts Receivable
P. (877) 213-0280
F. (877) 213-0281
[email protected]

This is in regards to complaint number [redacted]. Although we do not agree with [redacted] testimony and admit no fault in regards to this account with us. The order records were reviewed by [redacted] 
on February 28th 2014 and we were very clear that this was for an online business listing for Pacific Parts Ltd and we also confirmed the price of $599.95 twice in the quality control call. 
 
We spoke with Marnie on April 17th 2014 and and records show that this matter was closed . We are now just awaiting payment for the one month of listing in the amount of $157.45
 
We feel that in our correspondence with Pacific Parts we made every effort to resolve this matter. On April 17th 2014 we spoke with [redacted] and we agreed to cancel the listing and bill her for one month of listing. 
We sent her a revised invoice along with a letter of closure.

This email is pursuant to the customer’s response to complaint ID [redacted]
 
1.       In response to customer’s concerns, I would like to re-iterate the order records which are in the form of an audiowave which we had pointed out that the radio is playing in the background continuously, we cannot piece together calls.
2.       The facts in regards to the invoice; Rachel Stout informed us she was authorized on behalf of the company to make said purchase and went over listing and billing terms with our company. This complaint is the first we hear of a problem transpiring in regards to the invoice. The company has been listed for the entire year now .
3.        We are willing to pro-rate the invoice to 6 months at $449.95 and waive the IT fees of $169.95, the listing has been terminated since 9/17/15 and is not to be renewed. We also waived the interest charges which have accrued. I’ve attached a revised copy of the invoice for your records.
 
I hope this provides satisfactory in regards to the complaint. Should there be any other queries please contact me.
 
Thank you,
 
 
[redacted]
Accounts Receivable
P. (877) 213-0280
F. (877) 213-0281

This is in regards to complaint number [redacted]. Although we do not agree with [redacted] testimony and admit no...

fault in regards to this account with us, the order records were reviewed by Mr. [redacted]  on April 1st  2014 and we were very clear that this was for an online business listing and we also confirmed the price of $549.95 twice in the quality control call.
We spoke with Mr. [redacted]  on April 1st 2014 and we offered to cancel the account for payment for the two months of listing in the amount of $299.90. He did not want to comply.
Mr.[redacted] states that we have the business listed incorrectly however when going over the order records he confirmed that company name with us.
We feel that in our correspondence with Mr. [redacted] we made every effort to resolve this matter. We still request payment of $299.90 to close off this account. Thank you.
 
Sincerely,
[redacted]
Emailed to Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although it is true that on or around April 1st I spoke with the company and they offered to reduce the invoice slightly and cancel the service immediately, this is not an acceptable solution to the issue.  Per my original complaint, the recording in which they claim I am consenting to use their services is being taken out of context, as outlined in my original complaint. Therefore I believe that no sum should be payable.  Obviously I can provide no evidence above and beyond what I have already outlined to support my claim, as the conversation preceding the recording was apparently not recorded.  I stand by my belief that this company is being unethical in their business practice.
Once again, I re-iterate that had I genuinely discussed contracting with the company for a listing then it is likely that at some point we would have discussed the appropriate phone number for our business.  Although the phone number they listed obviously works (as it is my belief that they simply cold-called the number), it is an old number that our business does not use anywhere in our marketing material.   Further, in the recording in which I am confirming our address (so that we can receive documentation to clear this mess up, and which they are claiming is proof of my signing up for a service), the subject matter of the supposed contract is not outlined.  Per my original complaint, this recording is taken out of context, and I believe this to be a part of the company's business plan.
Thank you for your attention to this matter.
Regards,
[redacted]

In response we are stating that we took all the necessary steps and procedure to make this a valid order. We have order records in...

the form of an audio file for the order placed. In that recording it is very clear that an order is being placed.  I have attached them for you. Thank you . Payment is due within 30 days. Thank you . [redacted]Receivables Department
[redacted]