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On 8/20/2016, two individuals purchased a Ford Crown Victoria from our companyThis vehicle was located on our lot for sale in a designated area ("behind the fence in the back") that specifically states that the vehicles in that area are sold "as-is, as-traded" with a large sign that depicts this messagePlease refer to the photo taken of this sign and this area.To protect our company and create transparency with these types of sales, we follow a specific procedureAnytime a vehicle is sold with an "as-is, as-traded" condition, the customer(s) are told that we have not serviced the vehicle and that they are buying the vehicle with risks, In addition to this disclosure, anyone that purchases a vehicle with these risks is offered to take the vehicle to a mechanic to have it checked out before purchasingWhen customers purchase vehicles that are sold "as-is, as-traded," an acknowledgment is included in the paperwork on a "WE OWE FORM." The purpose of this form is to restate in writing with signatures any special conditions of the vehicle and whether or not we owe the customer(s) work on the vehicle after the sale.In regards to this claim, the salesperson recounts the sale as followsThe salesperson spoke with the customers prior to their travelling to our lot and told them via phone that the vehicle is being sold "as-is, as-traded," about rust issues, and that the vehicle is out of inspectionUpon the arrival of the customers, a second salesperson brought up the rust issues to them and they acknowledged that the first salesperson had already discussed this with them over the phoneBefore the original salesperson allowed the customers to take a test drive, the customers are told, again, about the vehicle: that it is sold "as-is, as-traded," our shop did not look at the vehicle, the vehicle has rust issues with the frame, and the vehicle is out of inspectionThe salesperson acknowledges that on the first test drive the vehicle was low on coolantCoolant was added to the vehicle before the customers took it on a second test driveThe salesperson also notes that the customers had the vehicle out on the second test drive for over an hourOne of the customers that purchased the vehicle claimed to the salesperson that he worked for a shop and was mechanically inclinedThe customers decided to follow through with the purchase, with consideration to the purchase price listed on our website, the vehicle would have been a total of $1,out the door ($purchase price + $for taxes, tags, and fees), The customers asked for a purchase price of $1,out the door including the taxes, tags, and fees, We agreed to lower the price of the vehicle as the customers had requestedWhen filling out the paperwork, the customers signed a "WE OWE FORM'' that states their understanding of the following: we owe nothing after the sale, the vehicle is sold as-traded, the vehicle is out of inspection, the vehicle will need to be inspected within days, and the vehicle has rust issues on the framePlease refer to the copy of this form included in the next pages.Due to our standard and fair procedures on selling "as-is, as-traded" vehicles and our statements verbally and in writing to the risks in purchasing these types of vehicles, we are not willing to offer the customers a refund for the purchase that is described above, in order to meet the needs of all consumer needs, we will also continue to sell these types of vehicles by keeping to our standards of being upfront with purchasers, allowing customers to take vehicles to their own mechanics, and disclosing the risks in purchasing an "as-is, as-traded" vehicle

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Address: 1334 BANNISTER STREET, York, Pennsylvania, United States, 17404

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