Your Choice Auto Sales

With mutual agreement, Your Choice Auto Sales Inc, issued Mr [redacted] a refund check for $as a customer serviceThere will be no other compensations available for said vehicle and this complaint has been resolved in an amiable and satisfactory mannerThank you for your understating in this matter Regards, Your Choice Auto Sales Inc [redacted] GM

[redacted] has accepted a refund in the amount of $in the form of a check# [redacted] be given to [redacted] to resolve the complaint filed against Your Choice Auto Sales.The complaint and resolution is in reference to a broken heater/ac controller and the wheel hub bearings that customer complained had not been repaired on the vehicle [redacted] Vue, VIN# [redacted] .; vehicle having been purchased from Your Choice Auto Sales on [redacted]

YOUR CHOICE AUTO SALES INC [redacted] ** [redacted] *** [redacted] In regards of Revdex.com of Chicago and Northern Illinois Case # [redacted] [redacted] financed a [redacted] VIN# [redacted] from Your Choice Auto Sales Inc on 07-07-The vehicle was sold no warrantyAs a customer service we waived the labor charges for installing the transfer case and charged him only for the transfer case which was $on his credit card with his authorizationTransfer Case had a warranty up to days on the partWe have spoken to the used part store about the warranty to see if they can still honor it even though it has been more than days According to them if the transfer case still has oil and it's not dry they will honor itMechanics at our location will need to diagnose it to see if it has oil in the transfer case If you have any questions please feel free to call me at [redacted] Sincerely, [redacted] (Manager) Date: 04-04-

Please be advised that on 10/16/2015, Mr [redacted] came to our dealership to purchase a used carMr [redacted] requested to test drive a [redacted] , after which time of test driving, Mr [redacted] placed a down payment on said vehicle in the sum of $being the first of three payments Upon placing the required down payment for said vehicle, Mr [redacted] levied several requests to which he needed completed before fully paying for the vehicleAll request were completed which included: Fixing heat, exhaust system, and installing a new batteryMr [redacted] later came into our approximately two weeks later to make another payment on the vehicle, at which time Mr [redacted] had another opportunity to drive and check the vehicle for any further issues, but no issues were recordedFinally, Mr [redacted] came in one last time to make the final of three payments on 11/20/and performed a final check to ensure that everything was in good working order before leavingWe never told Mr [redacted] that he was getting anything other than what Mr [redacted] purchasedWe are offering to reimburse up to $to Mr [redacted] for the issue with the oil pan couple of months after driving awayWe thank you for allowing our dealership a chance, to respond to this complaint levied against usWe are hopeful that we will be able to bring this matter to a swift and mutally satisfactory conclusion Regards, My Choice Motors, LLC Naveed Karim, General Manager 708-422-

My Choice Motors LLC [redacted] *** [redacted] HOURS: Mon-Thu 9am-8pm Fri-Sat 9am-9pm In regards of Revdex.com of Chicago and Northern Illinois Case [redacted] purchased a Ford E Series [redacted] VIN# [redacted] from My Choice Motors LLC on 03-06-The purchase price for the vehicle was plus tax plates and documentation feesThe vehicle was sold no warrantyThe best resolution for this complaint is that My choice motors LLC will cover the cost of labor for the installation of the transmission at the repair facility affiliated with usAnd customer is responsible of the payment for the transmissionIf she agrees to this resolution then we will coordinate with her getting the transmission and she can take the [redacted] to the shop recommended by My Choice Motors LLCShe will be responsible for the cost price of the transmission before the work is in progressIf you have any questions please feel free to call me at [redacted] Sincerely, [redacted] (Manager)

Complaint: I am rejecting this response because: While I appreciate the offer, there is far more than $worth of repairs on the carThe car was advertised to have Air Conditioning in the initial posting and when we went over what the vehicle hadThe vehicles Air Conditioning does not work and upon look could be up to $dollars alone for something that was supposed to come with the car based on the initial listingThe other two issues being the brakes and the exhaust system, which are the two that have been constant problems since purchase and was not disclosed upon purchase in our initial meetingThe brakes we have found we can get done for around $200, but the exhaust we are unsure how much will cost without getting an estimate on it and is our biggest concernAs said previously we were told we were getting a vehicle that would run great and have no problems, but it just seems to not be the case Sincerely, Devon [redacted]

Please be advised that on 10/16/2015, Mr [redacted] came to our dealership to purchase a used carMr [redacted] requested to test drive a [redacted] , after which time of test driving, Mr [redacted] placed a down payment on said vehicle in the sum of $being the first of three paymentsUpon placing the required down payment for said vehicle, Mr [redacted] levied several requests to which he needed completed before fully paying for the vehicleAll request were completed which included: Fixing heat, exhaust system, and installing a new batteryMr [redacted] later came into our approximately two weeks later to make another payment on the vehicle, at which time Mr [redacted] had another opportunity to drive and check the vehicle for any further issues, but no issues were recordedFinally, Mr [redacted] came in one last time to make the final of three payments on 11/20/and performed a final check to ensure that everything was in good working order before leavingWe never told Mr [redacted] that he was getting anything other than what Mr [redacted] purchasedWe are offering to reimburse up to $to Mr [redacted] for the issue with the oil pan couple of months after driving awayWe thank you for allowing our dealership a chance, to respond to this complaint levied against usWe are hopeful that we will be able to bring this matter to a swift and mutally satisfactory conclusionRegards, My Choice Motors, LLCNaveed Karim, General Manager708-422-

Thank you for allowing us the opportunity to respond to the complaint filed by [redacted] We would first like to inform you that as a used car dealership, we always strive to ensure that all of our vehicles are in good mechanical working orderHaving said that, Ms [redacted] arrived at our dealership located in Joliet, Illinois on August 31, with her mother, at which time Ms [redacted] was afforded the opportunity to test drive the vehicle in question thoroughly on the expressway and local streetsWhen Ms [redacted] returned she had no complaints about the vehicle, [redacted] Impala, and proceeded to purchase said vehicleTwo (2) Months later, Ms [redacted] called to inform our dealership that she was having problems with the transmissionWe apologized to Ms [redacted] and offered to do a split in where the customer pays for the part and the dealership waives the cost of installation At this point, the direct cost of purchasing a transmission for that particular vehicle is $800, which will have to be paid by the customerFurthermore, Ms [redacted] owed this dealership a balance of $that we had given her time to pay at the time of the original purchaseThis brings the total to $if Ms [redacted] agreed to this resolutionRegards, Your Choice Autos, Inc [redacted]

The customers (Mr [redacted] ) Purchased a used vehicle he was also offered a warranty for the car in which he responded with "No Thank you I Am A Mechanic"Mr [redacted] contacted us about the vehicle and demanded we have the car towed to our shop, Fixed & he also wanted a new tire placed on the carWhen the car was towed he was told that we needed to have the car diagnosed by one of our mechanics first before the car could be fixed & would take some time for us to get it all taken care offafter weeks the car was fixed & the new tire was placed Mr [redacted] was told he can pick the car up, in which he was upset stating that we told him that the car would be the towed back to his drive way which was never agreed tooIn conclusion the vehicle was fix & all the customers demands were met by My Choice Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept your offer only on the basis that we must move forward from this issue and continue with our livesI will like to state the following about the repairs stated:Heating System: there was never an issue with the heating system, I don't see how a repair could've been madeExhaust System: I paid additional money for the exhaust system to be repaired so that was a paid jobBattery: The battery that was installed was defective and needed to be replaced, I have the receipt to prove that a new one was boughtNone of that matters nowTo whomever is going to read this I have just one more requestPlease ensure that my paperwork is properly completed and handled.its been around days and I still have no plates or the title I'm sure that can be handled without spending any additional money Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2015/04/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com YOUR CHOICE AUTO SALES [redacted] Posen, IL XXXXX Hours: Mon-Sat 9am-9PM March 23, Revdex.com serving Chicago & North Illinois N Wabash Ave Ste Chicago, IL XXXXX Consumer Name: [redacted] To whom it may concern, Your Choice Auto Sales received the above-referenced customer complaint and appreciates the opportunity to respondWe go above and beyond to make sure our customers are happySo that is why we are willing to accept the resolution and help the customerWe have already contacted the customer and agreed on the time and place for the repairFeel free to contact the customer, Ms***, to make sure this information is accurateIf you have any questions, please contact us at XXX-XXX-XXXX or email us at ***@ [redacted] .com Sincerely, [redacted] Manger