Your Computer Guy

To Whom it May Concern: This e-mail responds to the Revdex.com complaint referenced above submitted by customer, Adam Floyd, relating to an incident occurring at Sprouts store # [redacted] located at [redacted] River Road, in Tucson, Arizona, on April 18, Please note that our Regional Director, Gary D***, has contacted Mr [redacted] directly and provided him with a $gift certificate along with an apology All parties are now happy and we consider this matter closedIf you have any additional questions, please let me knowJAY RA [redacted] |Labor & Employment Counsel

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did not offer any resolution.After the repairs mentioned above happened, we spent another $on this car to replace the gas pump and an electric wire( maybe the wire shorted the gas pump or the other way, [redacted] did not know for sure)The car was not drive-able so we could not take it to L& B without extra costThey did not offer to look at the car and analyze/diagnose or solve/help the problem as they state in their responseThe car stayed in shop for another weeksSo, my daughter drove for weeks now and since Tuesday( today is Thursday) the engine light is on againI would like to take the vehicle to L& B this week end and leave it there for a couple days for them to look at it and repair it at no costI always drove used cars and never spend two thousand dollars on repairs, not being fixed after all, and feel unsafe driving it Regards, [redacted]

For simplicity will use C for customer We did sell this vehicle to C 10/09/ Although most dealers sell their vehicles on an "as is" basis, we sell most of our vehicles with a month/mile 50/warrantyAs long as a customer doesn't do something to cause a problem by damage or abuse, we in most cases don't charge for warranty repairs We are a service and repair shop as well as used sales C selected this vehicle before servicing was completedSo we worked it through as best we could with the work load we had at the time We don't have record of it coming back for any work on it since purchase We received a call from C 8/19/describing a noise C was hearing, we were able to determine through conversation that the most likely cause was a failed crankcase vent box, that was the problemWe made an estimate for replacement for $ C did not make an appointment to perform repair(there is a diaphragm in the box than can fail and it puts too much vacuum in the crankcase, which in turn creates a squealing sound that will stop if the dipstick is pulled up, relieving the vacuum )This item is something that can fail, not anything that makes a car a lemon We received a call from [redacted] sometime after this, asking about a no start condition on a SWe didn't know whose car they were working onWithout the vehicle being here to hook up our diagnostic equipment, was hard to know how to advise them to resolve the problem The next day C called us, asking what was wrong with the car? Assuming we knew all about itWhen we were finally able to get C to describe symptoms, realized that it must be the car [redacted] had called us about C demanded we take responsibility for picking up and repairing this car because, C didn't want to spend any more to repair it, and stated that we sold them a car we knew had problems? C had been driving it a year already We are not going to accept responsibility for something we were not involved in checking out to start with, or without doing any diagnostics ourselvesWe had no way of knowing what was wrong or whether it was even correctly diagnosed C did not even want to pay to have it transported here for us to look at itSo C stated car would stay sitting where it was, and was going to file a complaint with Revdex.com We have had contact with [redacted] since then, they ended up replacing fuel pump and fuel pressure sensor to resolve the problemThese items are service items that can failAgain nothing that would make the car a lemon or problem carExtended warranties are something that can be purchased from aftermarket Warranty CompaniesI don't know of any dealer that would consider putting a free parts and labor year warranty on a used car at no cost We know the items we have been told have been replaced on this car are wear and tear items that can fail on any car, at any time and are not anything that makes it a lemon or problem car All of us would like to have trouble free cars, but unfortunately in the real world, they do break down and require serviceNo one can predict when things like this will happen or when Had the customer brought the vehicle to us first, we would have been in a position to help out if necessary But to make these demands without us ever having any opportunity to even see the car is unreasonable Even new cars break down Does that automatically make them unsafe??? [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]