*** took the time to answer all of my questions helping me solve the problems I had with my previous *** unitHe was extremely responsive, professional and knowledgeable I plan to do business with them again in the futureThe techs onsite were fantastic *** was very professionalHe and *** got the work done in the timeframe promised and did a great job cleaning up at the endI highly recommend this company if you have any air conditioning or heating needsVery knowledgeable sales staff and service department are new unit looks and works great, the air is so cold thanks Premier Services Group, Incfor a job well done
We boarded our dog this weekend and were extremely dissatisfied with the service provided. Our regular kennel was full, and upon reference we trusted YDBF with our pet. We picked up our dog yesterday (Sunday, June 22, 2014) during the allotted time frame. I was stunned when I was signing my credit card receipt to see a doubled rate of $32.00, instead of the daily rate of $16.00. When I asked why I was being charged double, I was told: âThe computer automatically charges daily at 11amâ. This is unacceptable and bad business practice. There is no notification on their website, or in the office stating that we would be charged double, for their convenience of being open 3p-5p on Sundays. Even when we dropped her off on Saturday, we were not given any notice that we would be charged double for a Sunday pickup.
It would make sense if we arrived late, or it was our fault that caused an extra fee. But to be charged double for something that is out of our control is in my opinion very bad business. I felt suckered and cheated. We were back in town within 24 hours and could have picked her up; but due to their preferred hours, we had to wait, which charged us double (and no notification of being charged double).
In addition to being charged double, we brought our own food (we donât have to with our usual kennel). For $32/night, I would think she was entitled to at least food provided by YDBF. When we arrived home, I noticed her blanket was COVERED in white dog hair. This was surprising, as my dog is black. This led me to believe that she was in a kennel with another dog. I surely hope this is not the case. If so, again, this is completely unacceptable.
In closing, I hope you can see my frustration. Customer service is HUGE to me, and with no notification and a shrug answer when I inquired is unacceptable. I only wish I had cash on me, so that I could pay $16.00 only for a one night stay, which is what I was told when I made the reservation, and which is what you advertise on your website, and even stated there on your counter. I would like a $16.00 refund for being charged double for a one-night stay.
*** took the time to answer all of my questions helping me solve the problems I had with my previous *** unitHe was extremely responsive, professional and knowledgeable I plan to do business with them again in the futureThe techs onsite were fantastic *** was very professionalHe and *** got the work done in the timeframe promised and did a great job cleaning up at the endI highly recommend this company if you have any air conditioning or heating needsVery knowledgeable sales staff and service department are new unit looks and works great, the air is so cold thanks Premier Services Group, Incfor a job well done
We boarded our dog this weekend and were extremely dissatisfied with the service provided. Our regular kennel was full, and upon reference we trusted YDBF with our pet. We picked up our dog yesterday (Sunday, June 22, 2014) during the allotted time frame. I was stunned when I was signing my credit card receipt to see a doubled rate of $32.00, instead of the daily rate of $16.00. When I asked why I was being charged double, I was told: âThe computer automatically charges daily at 11amâ. This is unacceptable and bad business practice. There is no notification on their website, or in the office stating that we would be charged double, for their convenience of being open 3p-5p on Sundays. Even when we dropped her off on Saturday, we were not given any notice that we would be charged double for a Sunday pickup.
It would make sense if we arrived late, or it was our fault that caused an extra fee. But to be charged double for something that is out of our control is in my opinion very bad business. I felt suckered and cheated. We were back in town within 24 hours and could have picked her up; but due to their preferred hours, we had to wait, which charged us double (and no notification of being charged double).
In addition to being charged double, we brought our own food (we donât have to with our usual kennel). For $32/night, I would think she was entitled to at least food provided by YDBF. When we arrived home, I noticed her blanket was COVERED in white dog hair. This was surprising, as my dog is black. This led me to believe that she was in a kennel with another dog. I surely hope this is not the case. If so, again, this is completely unacceptable.
In closing, I hope you can see my frustration. Customer service is HUGE to me, and with no notification and a shrug answer when I inquired is unacceptable. I only wish I had cash on me, so that I could pay $16.00 only for a one night stay, which is what I was told when I made the reservation, and which is what you advertise on your website, and even stated there on your counter. I would like a $16.00 refund for being charged double for a one-night stay.