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Your Energy Source Reviews (3)

Review: the window leaks so we called them and they put the repairs off for long it caused mold now they are trying to say its not their fault but had 2 guys come and say it is their fault and one guy replaced 1 board and it was used not even new and called it done when a lot more needed to be done.Desired Settlement: they have had many opportunity to make it right but now they say their not responsible so I would like my money back I payed 5000.00 and all its done is caused me more problems in the long run

Business

Response:

YES installed retrofit windows in 2007. In November of 2008 customer called with balancer problems which manufacturer, [redacted] replaced on 11/4/08.In March of 2012 manufacturer replaced bad IG unit (glass). Customer called on 4/9/15 and said that we need to replace window because they had dryrot issues. They hired their own contractor to tear out the walls for dryrot repairs and window replacement. We looked at water damage and found that it was not the [redacted] window that was leaking although the glass has failed again. [redacted] will need to go back to replace the glass but the window is not leaking. This customer has hired someone to tear out the walls but this contractor does not know how to replace dryrot and cannot determine where the dry rot came from. After seeing our caulking, the window is completely sealed. It appears that the dryrot is coming from the cracks in the stucco work. When the customer called our office we tried to explain but their contractor did not want to hear what we had to say so they immediately contacted Revdex.com. They will need to call [redacted] Warranty @ ###-###-#### for the failed glass replacement as we are not the manufacturer.

Business

Response:

YES installed retrofit windows in 2007. In November of 2008 customer called with balancer problems which manufacturer, [redacted] replaced on 11/4/08.In March of 2012 manufacturer replaced bad IG unit (glass). Customer called on 4/9/15 and said that we need to replace window because they had dryrot issues. They hired their own contractor to tear out the walls for dryrot repairs and window replacement. We looked at water damage and found that it was not the [redacted] window that was leaking although the glass has failed again. [redacted] will need to go back to replace the glass but the window is not leaking. This customer has hired someone to tear out the walls but this contractor does not know how to replace dryrot and cannot determine where the dry rot came from. After seeing our caulking, the window is completely sealed. It appears that the dryrot is coming from the cracks in the stucco work. When the customer called our office we tried to explain but their contractor did not want to hear what we had to say so they immediately contacted Revdex.com. They will need to call [redacted] Warranty @ ###-###-#### for the failed glass replacement as we are not the manufacturer.

Review: 1. Completion of the installation of the HVAC System. This includes delivery and installing duct grates and HERS test needed to receive final building permit. When asked to complete job, office manager [redacted] has provided wrong and missing duct sizes. Even though she scheduled a HERS test to be done, when the job had to be paused, she now claims it was not part of the contract. I contracted to have every thing need to be done for a final building inspection and she has refused to complete the work or has failed to provide documentation indicting what would need to be completed that is outside the scope of their work that I would need to complete as an owner/builder.2. Solar panels not generating full output. Best day was April 14, 2015 when there was slight more than 12 hours of daylight. Since then, I have not been able to match performance. Based on conversation with a number of solar people, max production should be in June or July with the longest days. Even with cooler temperatures, since solar panel work better in cooler temperatures, my peak 15 minute, noon time output is running 20% below my best power out which was only 6 months ago. At the current rate, in 1 -2 years, my solar panels will only be generating half of their original output. Not acceptable for an over $30K job.I have left several phone messages for the owner and have not gotten a single response.Desired Settlement: I would HVAC job completed, everything I need to get my final building approval. Second, I would like to solar system reviewed and determined why I am receiving poor performance. I do not wish to [redacted] to be involved with the completion of the work. From every step of the way, from getting permits, to dealing with Ygrene, to every other step, there has been more problems every time she gotten involved. Upon completion, the balance of $300 will be paid.

Business

Response:

Attached is the ductwork contract that does not include HERS testing. This homeowner had her own permit pulled by her contractor and was going to have the HERS testing done after her remodel. When we scheduled the ductwork there was an added change order of $300 for additional work requested by the homeowner. We scheduled the HERS test by mistake when the ductwork was done, as there were no walls or registers to do duct testing and it wasn't part of our contract. When we billed client for the $300 change order we were informed that they never received the 6 registers and this is when they thought we were to pay for the 3rd party HERS rater. It was not part of our contract and it is responsibility of the contractor who pulled the permit. I had asked the homeowner to verify the 6 register sizes so we can furnish and install and collect the balance due of $300 but they have not responded except for this complaint to Revdex.com. I am also attaching our completed permit for the solar contract which appears to be producing properly.

Consumer

Response:

I am rejecting this response because:Regarding

the HVAC system. The person writing the response from YES was not at the

contract signing nor on the job working. Even though [redacted] claims the HERS

test was mistakenly scheduled, it was scheduled to compensate me for all the

work I did assisting all the workers and salesman on the job, both on the

solar and HVAC side. This reduced their time on the job. This can

be clearly indicated by the incorrect number of warm air returns listed. There

are a total of 9 warm air returns on the system. Also, with any HVAC system, not only are there

warm air returns but there is cool air intakes. I gave up dealing with

[redacted] when I kept dealing with these glaring errors and contacted Kevin, the

owner with no response. All these grates have to be installed for an HERS

to be completed. When I signed off with

Ygrene, the loan company, I would not have signed off if I knew I would have to

resort to involving the Revdex.com to complete the job. Since I knew there was going to be an

extended delay in completion of the project, I felt the $300 extra would be an

approximate cost that YES would have to spend to complete the agreed amount

that was discussed with the salesman.Regarding

the solar system. I am not sure of the

purpose of supplying a copy of the solar system permit that was supplied to the

Revdex.com. The simple problem is the system is

not generating the proper output it should be and what I was sold. It was calculated by the salesman that I

should have generated more power than I would use at the end of the one year

true up with PG&E. Even 2 additional

solar panels were added after the calculation. This is based on factoring what the addition would add plus a swimming

pool with an electric heat pump. The

swimming pool has yet to be installed. At the end of September with my true up, I paid almost $800 to

PG&E. Not the expected refund from

PG&E. As stated before, the best

generating day and the best 15 minutes mid-day interval power output was in

mid-April 2014. Since April, I am

averaging 20% lower mid-day peak 15-minute interval, which occurs around the

noon hour and have never exceed the mid-April generating in total power. After speaking with several solar experts,

including a licensed engineer who specializes in solar indicated to me that

there should only be at best, a 1% drop in power output per year due to aging

panels and the best solar producing days should be in June with the longest

days of the year, not in April. I have

left several messages on the owner’s phone this summer when it was becoming

evident that the solar system was not performing and have not received any

response. I would like YES to come out,

inspect the system and determine and correct why the system is not generating

the proper output.

Consumer

Response:

One problem I want to add to the claim regarding the heating system. We have been having problems in getting heat into one my daughter's bedroom. Since I don't have air duct grates, it is hard to control the air flow into various rooms. I have been using strips of tape to act like vents to attempt to regulate the air flow. The daugther's room in question, there is very little air coming out even when I try to reduce air flow to other rooms. On a good day, the room temp will warm to only 65 degrees. Your Energy Source needs to come out, investigate and correct.

Review: Company did not fix the problem and wanted to charge me $120 to come back out to even evaluate the situation.

Company came out on 7/30/13 to fix my air conditioner. They said it was fixed and working. The cost was $182. I tried to use the air conditioner for the FIRST time a month later and it still did not work. I called the company and they told me there would be a charge of $120 for them to come out again to look at the unit. I told them they never fixed tbe problem in the first place. They said it had been more than 30 days so there would be a charge. I said it didn't work the FIRST time I used it after they came out. They didn't care.Desired Settlement: Come out and fix my Air Condtioner w/o charging me the testing they have to do. I will pay for the reapair, not the testing.

Business

Response:

Initial Business Response

Please review my timeline of events below. I'd be happy to address anything of concern. (Also please note at the bottom, I did leave the client a voicemail on her phone to schedule a NO COST diagnostic, which is what she requested in her complaint. Thank you for your valuable time with this matter.

TIMELINE OF EVENTS:

7/30/13 YES Tech completed Free AC Maintenance Tech found system low on refrigerant, per authorization from h/o via phone, or per authorization from father, tech added 3lbs refrigerant.(Charged $182 for refrigerant) System working properly at that time upon departure.

Recommendations: 1) replace system due to age/efficiency. (Per father, h/o was already thinking about replacement as they have had issues twice this year with the system. Father stated they had not had maintenance yet since the home was just purchased earlier this year; 2013. (Which was strange, as the property profile shows client purchased home 8/5/2011)

2) Service Club Maintenance, so they can keep maintenance ongoing for low cost and get discounts on repairs and diagnostic fees. Clients declined club membership and hvac replacement, as they are currently having a new roof installed and cannot afford extra costs right now.

9/16/2013: h/o called to schedule for technician to come back out, stating that last week, (week of 9/8-9/14/13), she went to use the system for the first time since our tech was out on 7/30/13, and there was no airflow coming out of the registers, but she could hear the outdoor unit running, and the indoor fan running. (Unclear how they wouldn't have used the ac for the whole month of August 2013, as where they live, the weather was high 80's up to 100 degree weather throughout the month. Informed h/o that we could definitely send out tech out to diagnose but would need to charge a diagnostic fee, since we are out of the 30-day company policy of warrantied work 30 days after last visit out. Quoted client $79 (flat rate) for weekday diagnostic appointment, but informed client that if the issue had to do with something our technician had done incorrectly, that we would waive the fee and stand behind our work to repair at no cost; also informed client that since her system is 20yrs old and they haven't kept up in maintenance, as per her father stated at our last visit, that breakdowns are more likely to happen when the system is that old. Re-addressed previous recommendation of hvac replacement and offered

no-cost, no-obligation estimate for hvac replacement. H/O requested Saturday 9/21/2013 diagnostic, of which we informed client that we charge emergency rates for Saturday due to overtime, and quoted her $118 (flat rate) diagnostic, if she wanted to wait til Saturday. (Did offer earlier appointment times for weekday cheaper rate.) client was upset that she would need to pay for a diagnostic at all, which we then explained (again) about the 30-day warranty policy, but that if it was our error that caused the ac to not work properly, that we would waive the fees. Client opted for the Saturday 9/21/2013 appointment at a cost of $118 (flat rate for diagnostic).

9/18/2013 : client called into office to cancel her diagnostic appointment for 9/21/2013, stating that we have terrible customer service for charging her for us to come back out, then hung up prior to us being able to (again) inform her that we would only charge if it was NOT our error, nor able to provide any other discussion to resolve her complaint. We have not heard back from the client since.

10/9/13 Y.E.S. left client a message to schedule no-cost diagnostic (repairs not included), at her convenience, per Y.E.S. Owner, [redacted].

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Description: Construction & Remodeling Services, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Windows, Solar Energy System Design & Installation, Contractors - General

Address: 11295 Sunrise Gold Cir Ste B, Rncho Cordova, California, United States, 95742

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