Initial Business Response / [redacted] (1000, 13, 2015/10/06) */ Contact Name and Title: JULINA ***/ [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Mr [redacted] is absolutely correct, we gave him the wrong tickets upon his arrival to BransonIn talking to Mr and Mrs [redacted] , they had agreed that we give them complementary hotel nights for their inconvenienceI will be glad to refund their money instead of the complementary hotel nights Let me know if I can be of more assistance Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received the stated refund but I have an issue with their refund policy and offerWe were told that Discover Branson has offered us a weekend stay at a lodging less than what we orginally purchased due to expenseDid they take into consideration the added expense my family incured and the disappointment they faced when we attempted to contact them to correct this situation to no availOur vacation that was pre-planned was now un planned with no one to assist us, especially my children who were visiting with high hopes as we my wife and IIt took a complaint to your department to initiate a decent response from discover BransonTherefore I am requesting a monetary refund to settle the loss and replanting my family experiencedWe want to one day revisit Branson and continue what could be an excellent top notch vacation
Initial Business Response / [redacted] (1000, 13, 2015/10/06) */ Contact Name and Title: JULINA ***/ [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Mr [redacted] is absolutely correct, we gave him the wrong tickets upon his arrival to BransonIn talking to Mr and Mrs [redacted] , they had agreed that we give them complementary hotel nights for their inconvenienceI will be glad to refund their money instead of the complementary hotel nights Let me know if I can be of more assistance Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received the stated refund but I have an issue with their refund policy and offerWe were told that Discover Branson has offered us a weekend stay at a lodging less than what we orginally purchased due to expenseDid they take into consideration the added expense my family incured and the disappointment they faced when we attempted to contact them to correct this situation to no availOur vacation that was pre-planned was now un planned with no one to assist us, especially my children who were visiting with high hopes as we my wife and IIt took a complaint to your department to initiate a decent response from discover BransonTherefore I am requesting a monetary refund to settle the loss and replanting my family experiencedWe want to one day revisit Branson and continue what could be an excellent top notch vacation