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Your Floor Man Reviews (3)

Order material did not receive it and have not been refunded
I have been requesting refund for three months, keep getting put off
I ordered carpet and VCT tile in the amount of from Craig B*** the owner of Your Floor Man on 10/24/for a government job I paid him cash for the material at his request, which I do have a receiptThe material was promised to days later I never received the material and after contacting the distributor I found out the order was never placed I end up forfeiting my contract with Shelby County and lost that job I have been requesting my money back from him since 11/25/2017, I keep getting one lye to another about how he is trying to get my moneyI see this is not the first time he has done this to his customerI order and paid for material I never received I no longer need the material I need my money back

I gave craig b[redacted] "your floor man", $2000 check on 11/13/15 plus I had a credit of $680. to do work in my home. he has not provided at all.I did business with craig b[redacted] earlier this year in march. he put in vinyl flooring in a bedroom. I was very pleased with his professionalism and service. I paid down money for additional work to be done, per his invoice I had a credit of $680.00i called me shortly afterwards and informed me that he was relocating from the southland mall location and was moving to 4718 millbranch, memphis, tn , he could be reached at XXX XXX-XXXXearlier this month he called me, I told him I still wanted him to do work for me but I was short of monies. he recommended springleaf financial services, his business was on file with them. so I contacted springleaf and I got a home improvement loan of $3000.the check was made payable to your floor man and myself on 11/12/15. he came to my home on friday 11/13th and wrote up invoice for my desired work totalling $3,850.00 minus the deposit of $2,680. he endorsed the springleaf check for $3000. and so did I and I deposited in my account. I wrote him a personal check for $2000. on friday 11/13/15. he told me he would start the work on monday 11/16th and he would do the flooring first, that was my priority. he told me he had the floortile and bath tile was in stock. however, monday morning he called me and said he wanted to start in the bathroom and that he had to order the flooring and he was sending a better tile for the bathroom. he said he was sending his tile man. later, when I arrived home, the tile man was there putting in the wall tile around the tub. I asked him was that tile too big. the guy said no. then I asked when was he going to put in the bath tub and new toilet. he said he did not know about that and he needed to stop because, that should have been done first. he called mr. b[redacted], in my presence. so he stopped and mr. b[redacted] told me he would send someone tomorrow to replace the tub and finish tiling. no one showed tuesday, he told me wed , then thurs, friday and finally saturday, no one showed. each day a different excuse. after saturday evening, I emailed him at "[redacted]@hotmail.com" and asked for a refund. that sunday he texted via phone and said he will call me on monday morning. he called monday morning and apologized, he would refund me, but he has to deduct 35%. I told him that was not right. I later texted him via phone and he replied, "i understand". from that day 11/23rd, he has been giving more excuses and delaying my refund. I texted him on 11/25 and said I was going to expose him and that he has scammed me. he apologized on 11/26 and said he was working on getting my refund back. I have not tried to contact him, nor has he contacted me.FYI he has a new address, no longer at the southland mall address. [redacted] millbranch, memphis tn. new phone XXXXXXXXXX his celli have two invoicesthe invoice dated march 30, 2015 for initial work done and down payment, also payment for two toilets that he did not do but credited me for it. inv #349 this invoice is customized with his business namecurrent generic invoice #XXXXXX dated 11/13/15 with total amount due for services to be rendered $3,850. minus deposit $2,680. I also have text messages from [redacted], stating he will refund me.Desired Settlementthe resolution is simple, I want a full refundasap. he has caused much stress on me. I have to pay this loan back. I would like for u to also notify springleaf financial if possible located in olive branch mississpi. the telephone numberXXX XXXXXXX speak to rhonda, my acct number is #XXXXXXXXi dont know what else that can be done, but he needs to be stopped.

A signed contractual agreement on 12/1/14 breached in the month of 1/2015 due to non delivery of product and non-refunded for product purchased.A signed contractual agreement entered on 12/1/2014 for new cabinet(s) & countertop installation totally in the amount of $4,815.63. Product Type: New Cabinets, Model: [redacted] and a [redacted] Countertop, Serial# XXX-XX. Business Owner: [redacted] stated that the cabinets will be available for install within 6 to 8 weeks after the order has been submitted and to anticipate a week longer or delay due to the Christmas holiday, but to inspect cabinet shipment by the 2nd week of January. Mr [redacted] failed to keep me informed during the period of expected ship date. He made promises to deliver the product on multiple occasions but to date no product or refund. After several attempts to rectify or to get either the product he left me with no choice but to file a complaint. I tendered payment on 12/4/15 and as of 3/17/15 I have not received the product nor have he refunded me for the product. I have been inconvenienced for approx 3 months with no cabinets and inability to prepare family meals. Desired SettlementI would like to be refunded in the amount of $ 4,815.63. It's been a total of 3 months and countless attempts made to rectify this complaint and to date 3/17/15 no resolution. This is both poor business and I wish to have his performance documented and strongly suggest others to reconsider utilizing his services due to unsatisfactory customer service

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Description: Tile & Marble

Address: Memphis, Tennessee, United States, 38119

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