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Reviews Your Home Lending.Com, Inc.

Your Home Lending.Com, Inc. Reviews (1)

I moved into the apartment complex 4/and lived there until my month lease was up in 11/ I paid a $non-refundable cleaning fee/$non-refundable pet deposit and a $refundable security deposit/$refundable pet deposit Upon my moinspection the living room carpet was dirty, stained, and smelled like wet dog and mildewI had noted this on my moinspection sheetMy carpet was never deodorized even though Sharon, the manager, said it would be cleaned Sharon and office assistant Kim were very difficult to work with to get any repairs done The carpet was not the only repair needed for the condition of the apartment
When a repair was needed I would call the office and put in a work order On average it would take 6-weeks for repairs to be fixed, if at all I would have to call several times to check and see what the status was of when my repair would happen The excuse I would get was "maintenance is overwhelmed with repairs, I am sorry it is taking so long, but we will get to you as soon as we can." Weeks would go by and then a repair would be made, but maintenance never gave notice that they would be entering my apartment and no notice that a repair had been done I had dogs that would have been locked up if I was appropriately notified when maintenance would be in my home (I think maintenance is legally required to give a written notice to the tenant prior to entering their premises) During the summer time I had an ant and mouse infestation at my apartment I was told by office they would spray for ants-this was never done The mice were coming into the apartment wall from my outside storage unit, traps were set out in storage area, but no mice were ever caught, hole in wall was never repaired and mouse problem was never resolved
Upon my move-out inspection in November with Lee, office assistant, everything was marked good I immediately handed the keys over to Lee and left premises and never returned
I received my deposit but $was withheld from me In the Landlord's list of Damages for Resident it stated under the description of charges, "Carpet cleaning for pet odor removal, pet stain removal", this was taken out of my refundable security deposit The repairs they stated caused by me were already preexisting in the apartment as noted on my initial walk through inspection which they never fixed Furthermore, none of the alleged cleaning charges were applied to my $non-refundable cleaning deposit and there was never a receipt showing $was used to clean the place Lastly, I had a clean move-out inspection The apartment management was trying to double charge me for routine cleaning and take advantage of me for damages left by a prior tenant that were never corrected There are many reviews on "***" with the same complaints regarding Northtowne Summit Apartments
I sent one letter within the days of receiving the first deposit stating I disagreed and wanted the $that was wrongly withheld from meI had no response from apartment management I then had to send a certified Day Demand Letter with all the information stated above, demanding a refund of the amount I was owed or I would file an action in Small Claims Court to have the matter resolved The apartment did refund me the money after receiving the certified letter
I hope this review brings to light a situation that should never happen to another tenant

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