Your Magazine Service Inc

Initial Business Response /* (1000, 13, 2016/01/26) */
Ms***
We apologize for the delay in this responsePlease note that we have attempted to contact Ms*** regarding her concerns and also to inform her that we have provided her desired resolutionUnfortunately, the phone number
that she provided has been disconnected, so please forward this response to Ms***'s attention and welcome her to contact us with any questionsThank you
Wayne ***
Your Magazine Service, Inc

Initial Business Response /* (1000, 10, 2015/10/13) */
There are no automatic renewals, there has never been a renewal on this accountMs*** only placed one order for a group of magazines from our companyWe will however cancel her account and have added her to our Internal Do Not Call List
so she wont be called againWe have cancelled her magazines also and she doesn't owe us anything
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */

Initial Business Response /* (1000, 5, 2015/08/25) */
We have cancelled the magazines we are sending *** none of which are the ones she listed in her complaintWe have also added her to our internal dnc list so she will not be bothered againWe have marked her account zero balance due she
owes us nothingWe hope she finds this satisfactory in settling this dispute

Initial Business Response /* (1000, 16, 2016/01/26) */
Ms***
We apologize for the delayed responseWe have contacted Mr*** and achieved an agreeable resolution to his complaintThank you for assisting and don't hesitate to call with questions
*** ***
Your Magazine Service,
Inc

Initial Business Response /* (1000, 5, 2015/04/29) */
We have received a complaint from a ***, Case # ***We have searched our entire database and she has not turned upShe does not appear to be a relative of any of our clients eitherWas she someone's POA? We have no record for
herPlease let us know so we can take care of this matter

Initial Business Response /* (1000, 5, 2015/05/21) */
***:
We have received your complaint that you filed with the Revdex.com and are taking the following action
Unfortunately, the company has spent a non-recoupable amount of money already on the magazines and magazine related feesSo
we are unable to refund you
We will however, set your account balance as zero due and close itWe are also canceling your magazines and entering your name into our internal Do Not Call list
There will be no more charges or magazines, any magazines that do arrive will be residual from the subscription
We apologize for any inconvenience and we hope your find this satisfactory to your desired resolution
Sincerely,
Your Magazine Service Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because I do not owe any additional money, nor will the service renewThank you, Revdex.com for your help in this matter!

Initial Business Response /* (1000, 5, 2015/08/25) */
We have cancelled Mr*** magazines and added him to our internal dnc list so he wont be bothered againIn his complaint he mentions trying to cancel we have no record of him calling in since the start of his service to cxlhe may have
other companies he has signed up withWe marked his account as zero balance due he owes us nothingWe hope he finds this satisfactory in settling his dispute

Initial Business Response /* (1000, 5, 2015/10/05) */
Spoke with customer agreed to cancel and refund $add to internal do not call list customer satisfiedAsked customer why he never called to cancel, as we had spoke to him several times from customer service and he claimed didn't have
phone number asked him why he didn't say something when he spoke to our customer service reps? he said he did nothing noted on account by reps request never received!!!! Account cxld refund sent!!! Customer said satisfied with that resultcase closed
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
According to phone call with customer this case is settled and resolved

Initial Business Response /* (1000, 5, 2015/06/08) */
Ms.***:
We have received your complaint that you filed with the Revdex.com and have taken the following actions
Firstly, after reviewing your file with us, we see that you're beyond a refund
However, we are canceling your magazines, so
you wont be receiving anymore of themWe are also closing your account and setting your balance as zero dueLastly, we have added you to our internal Do Not Call list, so you won't be bothered again
We hope you find this satisfactory to your desired resolutionWe apologize for any inconvenience this may have caused you as well
Best Regards,
Your Magazine Service Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the responseIt is completely reasonable for them to allow me to close my account and to not be charged further and be placed on the do not call list

Initial Business Response /* (1000, 5, 2015/08/11) */
Mr.***:
We have received your complaint that you filed with the Revdex.com and have taken the following actions
We have set your balance to zero due, closed your account and canceled your magazinesYou should not receive anymore magazines
Any that come will be left over from your subscription, please consider them free
We apologize for the inconvenience and hope you find this satisfactory to your desired resolution
Best Regards,
Your Magazine Service Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response of the balance being set to zero due, closing the account and cancelling the magazines is accepted since it is the one desired

Initial Business Response /* (1000, 5, 2015/06/16) */
Ms. [redacted]:
We have received your complaint that you filed with the Revdex.com and haven taken the following actions.
We have closed your account and set your balance as zero due.
Also, you've been added to our internal Do Not Call list, so you...

won't be bothered again.
We apologize for any inconvenience this may have caused you. We hope you find this satisfactory to your desired resolution.
Sincerely,
Your Magazine Service Inc.

Initial Business Response /* (1000, 5, 2015/08/17) */
We have received your complaint in your desired resolution you want the account cancelled and the magazines cancelled we have done both your account is cancelled and you have been added to our internal do not call list so you wont be called...

again. You owe us nothing the account is marked zero balance due! Any magazines you receive after this date you will not be charged for. We hope this is satisfactory in settling the complaint.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company's response. It is what I asked for.

Initial Business Response /* (1000, 5, 2015/05/19) */
[redacted]:
We have received your complaint that you filed with the Revdex.com and have taken the following action.
We have canceled your magazines and closed your account. You have been added to our internal Do Not Call list, so you won't be...

bothered again. You should stop receiving magazines, any magazines that do arrive will be left over from your subscription.
We apologize for any inconvenience this may have caused you and we hope you find this satisfactory to your desired resolution.
Sincerely,
Your Magazine Service Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this action because I have been trying to cancel for one and a half years

Initial Business Response /* (1000, 5, 2015/08/02) */
Ms. [redacted]:
After careful review of your complaint, it has come to our attention that you have never been our customer.
However, we will make sure you are added to our internal Do Not Call list to avoid any future issues.
We hope you...

are able to contact the correct company and resolve things.
Best Regards,
Your Magazine Service Inc

Initial Business Response /* (1000, 5, 2015/07/27) */
Mr.[redacted]:
We have received your complaint that you filed with the Revdex.com and have taken the following actions.
We have closed your account and canceled your magazines, so you wont be receiving them anymore. Any that do arrive, will simply...

be residual from your subscription.
We have also added you to our internal Do Not Call list.
We apologize for the inconvenience and we hope you find this satisfactory to your desired resolution.
Sincerely,
Your Magazine Service Inc

Initial Business Response /* (1000, 5, 2015/08/02) */
Mr. [redacted]:
We have received your complaint that you filed with the Revdex.com and have taken the following actions.
Firstly, we have set your balance to zero due and closed your account. Secondly, we have canceled all your magazines. Lastly,...

we have added you to our internal Do Not Call list.
We hope you find this satisfactory to your desired resolution.
Best Regards,
Your Magazine Service Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/08/18) */

Initial Business Response /* (1000, 5, 2015/10/05) */
Spoke to husband [redacted] and agreed to refund of $499.00 account was already closed cxld magazines added to internal do not call list. Customer satisfied with resolution thanked me for the call.
Initial Consumer Rebuttal /* (3000, 7,...

2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gentleman that called today had [redacted] very confused. He is elderly and has trouble hearing. The amount charged on our account on 9/15/15 was $648.70 in addition to the charges of $49.90 in July and August 2015. The amount of refund should be $748.50. The charges have been disputed with our credit card company. As long as those charges totaling $748.50 are fully refunded, we will accept the response.
Final Business Response /* (4000, 9, 2015/10/13) */
I spoke with [redacted] and went over in detail that the company had spent a significant amount of time and money processing his wifes order. they did make a total of $748.50 in payments. We sent them a refund check in the amount of $499.00. I explained to [redacted] that the company had spent $249.50 for the magazines and the processing of the order. that the company would break even at that point and he would receive a refund in the amount of $499.00 he agreed that was fine. Now they have charged back the payments and gotten theyre money back from the credit card company in addition to the $499.00 we sent them in a check. Totaling now $1147.70. Which is $399.20 more than they ever were billed. So at this point there is no refund due them because they chargedback the payment with the credit card company and received a credit back from them in the amount of $648.70. They also received a refund check for $499.00. totaling $1147.00. They request is to be refunded a total of $748.50. They have gotten that and an additional $399.20 they were not owed.