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Your Remodeling Guys Reviews (39)

From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Oct 19, at 10:AMSubject: Claim # [redacted] To: [email protected] is regarding my claim # [redacted] against Your Remodeling Guys of York, PAThey have agreed to compensate us for my husband's time and effort to fix the damage to our home, but they require me to contact the Revdex.com to let you know that the issue has been resolved before they will release the check I cannot find where on the Revdex.com website I do thisCan you help, or can you accept this email as my acceptance of their offer? As I said, they are holding our check until they hear from the Revdex.com that I've released them from the complaint.Thank you, [redacted]

they did our bathroom converting the tub to a new shower onlythe installers did an excellent job; however the salesman we had was a " [redacted] " liar in regards to the thickness of the shower wall & handles for the showerthese items are not used by themBE VERY CAREFUL IF A CERTAIN SALESMAN COMES TO YOUR HOUSE!!!!

Your Remodeling Guys (YRG) entered into an agreement with [redacted] for a kitchen renovation project on 2/21/Sometime thereafter, [redacted] requested to add a bathroom renovation project? YRG then proceeded to obtain financing on behalf of the customerPrivacy laws prevent YRG from providing details regarding the challenges faced in obtaining financing for [redacted] Sometime thereafter, [redacted] decided to proceed with only the bathroom renovationIn and around that time [redacted] opted to obtain her own personal financing independent of YRGAt that point YRG was placed in a “hold status” waiting for [redacted] to obtain financing to proceed with the projectYRG received a call from [redacted] in mid-June indicating she was not able to obtain financing, and requested YRG’s assistance in obtaining the funding required to proceedSometime thereafter YRG was able to obtain and finalize financing for the bathroom renovation projectAt that point we were able to proceed with ordering additional custom materials for the bathroom renovation projectWork then commenced on 8/12/We respectfully submit that the above events should adequately address the timeline between the contract date and the installation dateThe aforementioned specific timelines and call content are a matter of record based on our VOIP call systemSeparate from the above time frame issue, [redacted] also specifically expressed concerns regarding the installer during the installation? YRG’s Operations Manager, Mark E***, conducted a site visit to address and resolve those issuesI trust that this satisfactorily resolves the complaint and brings this matter to a close

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I am in agreement and very pleased with the decision of Your Remodeling Guys to completely repair and replace my kitchen floorI am currently choosing a flooring product and will inform the company rep of this choiceIt is my understanding that the job will be initiated and completed this month or possibly Jan, Final judgement and closure of this issue is pending the project completion I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

It is with deep regret that our customer, Mr***, has endured this unfortunate situation Mr [redacted] and YRG spoke last week whereby YRG has agreed to replace Mr***'s kitchen floor with a like-product He is currently selecting a floor style/color and will notify YRG with his choice YRG will pay for all materials and handle the installation I trust Mr [redacted] will reply with an affirmation that this matter has been adequately addressed and closed out

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: In response to your (correct) assertion that we signed/ initialed multiple contracts: In the world of business, it is not only about legalities but also ethics and morals (say what you mean, and do what you say)A salesman is the face of the company, the messenger that conveys the company’s true mission.? He is the representative of the company, the one whose task is to give honest, reliable information.? The Salesman is supposed to enlighten the customer about the business services, and what it can and cannot offerOur sales man was untrustworthy and deceptiveHe said the company could install the microwave and ‘slap up some drywall’ for us.? This salesman has been working with Home Depot for at least a few years which means he knows what can and cannot be done which means he intentionally (with purpose) mislead or deceived potential buyers.? Again, we will acknowledge that we signed a contract that stated otherwise, but that is not what we are discussing here.? The line in the contract said something like “this contract supersedes any and all verbal representations or promises”What kind of company needs a contract to protect themselves from their sales people? What kind of company allows their sales people to continue to make or misleading promises to make a sale? It blows my mind that a company could allow their employees to knowingly, intentionally, and purposely lie to their customers, repeatedly.? A company that allows this is dishonest Further, when we were asked to sign the contract, the salesman just showed us where to sign, without vague, partial explanations? ? ? We understand that our signatures still are legally binding, but it is just another instance of untrustworthiness Secondly, when the technician (who was supposed to ‘set the right expectations’) came the next day he confirmed that they would put up the drywall, install the microwave and that we would not have to move the dishwasherIf the purpose of this visit was truly to ‘set right expectations’ he should have clearly and repeatedly told us (verbally) that [redacted] would NOT put the microwave in or put drywall up instead of just pointing out things to sign in another contract Our complaint, in short, is that we were repeatedly promised things that were not actually possible by multiple peopleWe signed the contract, yes, but what does all of this say about the morality of your employees, and your companyClearly [redacted] is not the kind of business that says what they mean or does what they sayResponse to your assertion that our credit card's failure caused the late start of our installation: First of all, regarding our credit card ‘failing’ our credit card did not work because the salesman wrote down the wrong numberIt did not work the second time because our salesperson implied that they could call and take care of raising our credit limit, when it turned out we had to do so, personallyWe understand these are just processing errors and honest mistakes, but the rebuttal made this seem like it was our fault and that we were incompetent when this was not the case, therefore the late order was [redacted] ***’s fault, and not our fault Response to your response about the seam in the molding:? We are dissatisfied because we feel like we were betrayed because the product being offered to us was a custom kitchen, measured to fit into our kitchen’s unique specificationsTo us, a custom kitchen means that it would fit our specifications, and would be fit to our particular kitchenThere should be not seam, because it should be custom.? We should have been told that only part of the kitchen would be custom and the rest would be generic factory cuts pieced together.? If the factory contracted by the company cannot provide a custom sized trim/molding, the company needs to make the customer aware of this before the sale, not after the contract is signed and there is no option to withdraw.? By quality standards, this would not pass We were only given one option to fix the seam, a ‘miter’ cut that will supposedly make the seam less visible.? We were told that no matter what, the seam would be visible because of the nature of the material itselfWe would be interested in hearing the other options available to us Therefore, we still insist that our kitchen including the trim be custom made, otherwise this should be compensated by a reduction in price Response to your response about cabinet specifications for opening for microwave: Our microwave is a standard size microwaveWe did not need a custom sized openingWe do not know where something went wrong, but our installers said the opening was tight, a sentiment echoed by your very own kitchen installers Summary/Conclusion: Yes, we signed a contract and we understand we have little legal footing for many of our issuesBut, the issue remains that your company is dishonest, your employees are dishonest (except the actual installers, that came to our house, Mike and his helper, they were wonderfully kind and helpful!!), your practices are dishonest and the fact that you need to have contracts to protect yourselves from all of your dishonesty is proof of your dishonesty.? We went to your company trusting in good faith the claims made by multiple employees, who blatantly and purposefully took advantage of that trust and were dishonest.? We hope that you can see that despite our signing of the contract, your company is dishonest, and no kind of contract can change that fact Finally, we may lose this issue? because we did sign a contract, but hopefully some of this dishonesty will come to light, and maybe you will rethink some of your practices and keep from hurting others, especially those more vulnerable In the words of my grandparents, and all of the past companies built on actual honesty and integrity instead of legal nonsense, shame on you! I am sure that back in the day, when [redacted] was first founded, the founder’s goals were to provide people with an honest service and with customer satisfaction, and now look where the [redacted] Installation Department is: deceptive and dishonest We are still hoping to find some sort of way to fix our trim (make it actually custom) or reimburse some of the cost of the custom kitchen, and we are hoping to find compensation for the microwave (because we had to pay others to install it, and had to pay them extra because they spent so much time putting it in because the cabinets measurements were too tight.)Thank you.? [redacted] Regards, [redacted] ***

+1

It is with deep regret that our customer, Mr***, has endured this unfortunate situation? Mr [redacted] and YRG spoke last week whereby YRG has agreed to replace Mr***'s kitchen floor with a like-product? He is currently selecting a floor style/color and will notify YRG with his choice? YRG will pay for all materials and handle the installation? I trust Mr [redacted] will reply with an affirmation that this matter has been adequately addressed and closed out

Indeed *** ***'s concerns are validly stated YRG most certainly mishandled this situation administratively by not properly logging the service in our CRM systemYRG contacted *** *** on Thursday, June 2nd, *** *** and YRG are in the process of scheduling the service
to resolve any outstanding issues this week (week of June 13th) A voice mail and email was sent to *** *** today (June 14) Closing on the complaint is currently pending at this present moment.

Indeed *** ***'s concerns are validly stated YRG most certainly mishandled this situation administratively by not properly logging the service in our CRM systemYRG contacted *** *** on Thursday, June 2nd, *** *** and YRG are in the process of scheduling the service
to resolve any outstanding issues this week (week of June 13th) A voice mail and email was sent to *** *** today (June 14) Closing on the complaint is currently pending at this present moment

We visited the customer's home this past summer on three different occasions prior to the customer's registered complaint with the Revdex.com The vinyl floor showed signs of buckling in and around the time of the original installation (approximately months ago) The buckling of the floor was
originally thought to be due to the installation of a base cabinet We agreed to make arrangements to have a professional floor company come out to more accurately diagnosis the problem Upon doing so, the 3rd party floor company determined the buckling was NOT due to any pinch points with the new base cabinet, but rather caused by water - perhaps a leaky pipeThe floor company presented these findings to Mr*** during their inspection As a kitchen contractor, we do not conduct any plumbing whatsoever We leave it to the homeowner to contract their own plumber for the sink and dishwasher hook ups - completely independent of us Hence, there's an issue of unclarity in terms of culpability Nonetheless, in the spirit of reasonable customer service, we offered to help offset the cost of Mr ***'s homeowner's insurance deductible in having his kitchen floor replaced Mr*** decided this was not acceptable and then lodged the complaint with the Revdex.com.We spoke with Mr*** just this past Tuesday, November 29th, 2016, to reiterate the known facts and to again recite our willingness to offset his homeowner's insurance deductible - not as an admission of guilt but rather to preserve our customer relationship Mr*** did not accept this offer It should be noted, Mr***'s is advised to consult with his homeowner's insurance companyUpon assessment, his insurance company may opt to subrogate to our company's insurance should they feel there's irrefutable evidence that would implicate us as the fault We truly regret this experience and still remain steadfast in our willingness to assist Mr*** in resolving this matter

Customer: We hired *** ***
who contracts with Your Remodeling Guys to reface our cabinetsTheir sales
person was deceptive and promised many thingsHe told us that they could
install a microwave, so we should have it before they cameWe bought the
microwave so it would be ready for the start date we were told, but they did
not actually install it claiming they were not responsible for doing soAt
first, the installer was planning to install it for us since we were promised
but was advised by Your Remodeling Guys not tooSo, we had to hire our own
contractor to install the microwave which was an expense we did not foresee as
the salesman told us it would be included in the priceThe salesman also told
us they could put up some drywall for us, but Your Remodellng Guys does not do
that
Response:
The Specification Agreement (enclosed #1) reflects the customer’s
signature just below Box 28, which states the contractor is not responsible for
drywall or appliance installation.
Additionally, the customer executed a “Customer Appliance Moving
Agreement” (attached #2) at the time of sale clearly acknowledging the
responsibilities of the respective parties as it pertains to appliances
For purposes of thoroughness, our protocol with every executed *** *** contract is to have a Measure Technician meet with the customer shortly
after the sale date. The primary purpose
of this visit is to review the scope of work and to set the right
expectations.
Evidence of this “after-the-sale” visit and the resulting outcome is
reflected in the executed “Expectation Form” between the Measure Technician and
the Customer (attached #3). For further
redundancy, the customer initialed three separate boxes in this form, which
again addresses the handling of their microwave
Altogether, the customer signed or initialed five (5) different areas
pertaining to their microwave in the presence of two different YRG employees,
at different times, prior to placing the order.
Customer: The salesman told us
the kitchen should be completed by the end of August (they did not start until
September which was inconvenient as I started back to work that very
week)
Response:
The customer’s credit card payment failed on the 7/14/and again
on 7/15. Our Administrator called the customer
to verify the credit card number On 7/20,
the credit card information was re-entered and it failed yet again. We then notified the customer to contact *** *** to complete their credit line approval, as we are not authorized to do so
on their behalf. After the customer
called back we re-entered the payment successfully. Consequently, the order was not placed with
the Factory until 7/31/
Upon receipt of materials, the job was scheduled for installation on
9/14/(approximately weeks from
time of order)
Our call logs and CRM entries may be furnished if necessary to
substantiate this chronology
This information is relevant in that the face of the Contract (attached #4) clearly states that *** *** nor the Installation Professional are
responsible for delays resulting from events beyond their control. It also references credit and financing as some
of those events
Customer: Everything was to be
measured and customWe were told that everything was custom made to fit our
kitchenOur biggest complaint is that the trim is NOT actually custom and is
too short requiring a seam to be madeThe nature of the material makes seams
look horrible
Response:
We are aware of the customer’s dissatisfaction regarding a seam in a
particular strip of molding. We are
committed to resolving this issue, however we do require the reasonable
participation of the customer in providing us the opportunity to address the
matter and to consider various options
Customer: Another issue was that
the installation of the microwave was very difficult because the measurements
by *** *** were not correct
Response:
Our cabinets were built to spec with an opening of 30”, which is
enough clearance for any standard sized microwaveThe customer did not request
a custom size opening on the “Expectation Form” under the Appliances section,
where any changes should have been noted (referenced attachment #3)
Customer: The biggest problem
with their company and the relationship between *** *** and Your Remodeling
Guys is their communication, and their improper and untrustworthy sales
practicesThey say whatever they want to make the sale but the installers
cannot or will not follow through
Response:
YRG is very sensitive to any such verbal claims or representations
made by its sales designers. It is for
that very purpose that we have the aforementioned “Expectation Form” reviewed
and executed, not by a sales person but rather a field engineer
Again, this separate visit to the customer’s home after the sale date
provides an opportunity for the parties to resolve any discrepancies, confusion
or miscommunication prior to placing the order with the factory.
Specifically, the last box initialed by the customer states, “the scope of the contract supersedes any
verbal representations or promises that the sales designer may have made. Our intention at time of measuring is to
resolve any such inconsistencies and note here.” (attached #3)
By nearly any standards in the industry, we feel this is a somewhat
tight and thorough process offering reasonable assurances that all parties are
on the same page.
We regret being in a position to reference the signed documents designed to
ensure a positive experience as now being the very evidence to debunk the
customer’s assertions.
Nonetheless, we most certainly want to be sensitive to our customer’s
perceptions and stand ready to repair any discord.
Regards,
Mark C***

YRG deeply regrets the manner in which the plumbing leak was addressed **and *** *** were unfortunately placed in a position thinking that YRG abandoned any efforts to adequately repair the damage from the leak *** *** and YRG management have engaged in recent discussions
and have mutually agreed that there was an understandable breakdown in how the communication was being channeled between the parties - and in no way construed as any ill-intent of the Company YRG and *** *** are currently involved in finalizing the accounting for a reimbursement regarding additional costs incurred on behalf of the customer to remedy damage in an adjoining room I trust this satisfactorily resolves the complaint and brings the matter to a close. YRG Management

Those Remodeling Guys LLC
Customer: We hired *** ***
who contracts with Your Remodeling Guys to reface our cabinetsTheir sales
person was deceptive and promised many thingsHe told us that they could
install a microwave, so we should have it before they cameWe bought the
microwave so it would be ready for the start date we were told, but they did
not actually install it claiming they were not responsible for doing soAt
first, the installer was planning to install it for us since we were promised
but was advised by Your Remodeling Guys not tooSo, we had to hire our own
contractor to install the microwave which was an expense we did not foresee as
the salesman told us it would be included in the priceThe salesman also told
us they could put up some drywall for us, but Your Remodellng Guys does not do
that
Response:
The Specification Agreement (enclosed #1) reflects the customer’s
signature just below Box 28, which states the contractor is not responsible for
drywall or appliance installation.
Additionally, the customer executed a “Customer Appliance Moving
Agreement” (attached #2) at the time of sale clearly acknowledging the
responsibilities of the respective parties as it pertains to appliances
For purposes of thoroughness, our protocol with every executed *** *** contract is to have a Measure Technician meet with the customer shortly
after the sale date. The primary purpose
of this visit is to review the scope of work and to set the right
expectations.
Evidence of this “after-the-sale” visit and the resulting outcome is
reflected in the executed “Expectation Form” between the Measure Technician and
the Customer (attached #3). For further
redundancy, the customer initialed three separate boxes in this form, which
again addresses the handling of their microwave
Altogether, the customer signed or initialed five (5) different areas
pertaining to their microwave in the presence of two different YRG employees,
at different times, prior to placing the order.
Customer: The salesman told us
the kitchen should be completed by the end of August (they did not start until
September which was inconvenient as I started back to work that very
week)
Response:
The customer’s credit card payment failed on the 7/14/and again
on 7/15. Our Administrator called the customer
to verify the credit card number On 7/20,
the credit card information was re-entered and it failed yet again. We then notified the customer to contact *** *** to complete their credit line approval, as we are not authorized to do so
on their behalf. After the customer
called back we re-entered the payment successfully. Consequently, the order was not placed with
the Factory until 7/31/
Upon receipt of materials, the job was scheduled for installation on
9/14/(approximately weeks from
time of order)
Our call logs and CRM entries may be furnished if necessary to
substantiate this chronology
This information is relevant in that the face of the Contract (attached #4) clearly states that *** *** nor the Installation Professional are
responsible for delays resulting from events beyond their control. It also references credit and financing as some
of those events
Customer: Everything was to be
measured and customWe were told that everything was custom made to fit our
kitchenOur biggest complaint is that the trim is NOT actually custom and is
too short requiring a seam to be madeThe nature of the material makes seams
look horrible
Response:
We are aware of the customer’s dissatisfaction regarding a seam in a
particular strip of molding. We are
committed to resolving this issue, however we do require the reasonable
participation of the customer in providing us the opportunity to address the
matter and to consider various options
Customer: Another issue was that
the installation of the microwave was very difficult because the measurements
by *** *** were not correct
Response:
Our cabinets were built to spec with an opening of 30”, which is
enough clearance for any standard sized microwaveThe customer did not request
a custom size opening on the “Expectation Form” under the Appliances section,
where any changes should have been noted (referenced attachment #3)
Customer: The biggest problem
with their company and the relationship between *** *** and Your Remodeling
Guys is their communication, and their improper and untrustworthy sales
practicesThey say whatever they want to make the sale but the installers
cannot or will not follow through
Response:
YRG is very sensitive to any such verbal claims or representations
made by its sales designers. It is for
that very purpose that we have the aforementioned “Expectation Form” reviewed
and executed, not by a sales person but rather a field engineer
Again, this separate visit to the customer’s home after the sale date
provides an opportunity for the parties to resolve any discrepancies, confusion
or miscommunication prior to placing the order with the factory.
Specifically, the last box initialed by the customer states, “the scope of the contract supersedes any
verbal representations or promises that the sales designer may have made. Our intention at time of measuring is to
resolve any such inconsistencies and note here.” (attached #3)
By nearly any standards in the industry, we feel this is a somewhat
tight and thorough process offering reasonable assurances that all parties are
on the same page.
We regret being in a position to reference the signed documents designed to
ensure a positive experience as now being the very evidence to debunk the
customer’s assertions.
Nonetheless, we most certainly want to be sensitive to our customer’s
perceptions and stand ready to repair any discord.
Regards,
Mark C***

Your Remodeling Guys (YRG) entered into an agreement with *** *** *** for a kitchen renovation project on 2/21/Sometime thereafter, *** *** requested to add a bathroom renovation project YRG then proceeded to obtain financing on behalf of the customerPrivacy laws prevent YRG
from providing details regarding the challenges faced in obtaining financing for *** ***Sometime thereafter, *** *** decided to proceed with only the bathroom renovationIn and around that time *** *** opted to obtain her own personal financing independent of YRGAt that point YRG was placed in a “hold status” waiting for *** *** to obtain financing to proceed with the projectYRG received a call from *** *** in mid-June indicating she was not able to obtain financing, and requested YRG’s assistance in obtaining the funding required to proceedSometime thereafter YRG was able to obtain and finalize financing for the bathroom renovation projectAt that point we were able to proceed with ordering additional custom materials for the bathroom renovation projectWork then commenced on 8/12/We respectfully submit that the above events should adequately address the timeline between the contract date and the installation dateThe aforementioned specific timelines and call content are a matter of record based on our VOIP call systemSeparate from the above time frame issue, *** *** also specifically expressed concerns regarding the installer during the installation YRG’s Operations Manager, Mark E***, conducted a site visit to address and resolve those issuesI trust that this satisfactorily resolves the complaint and brings this matter to a close

We visited the customer's home this past summer on three different occasions prior to the customer's registered complaint with the Revdex.com The vinyl floor showed signs of buckling in and around the time of the original installation (approximately months ago) The buckling of the floor was
originally thought to be due to the installation of a base cabinet We agreed to make arrangements to have a professional floor company come out to more accurately diagnosis the problem Upon doing so, the 3rd party floor company determined the buckling was NOT due to any pinch points with the new base cabinet, but rather caused by water - perhaps a leaky pipeThe floor company presented these findings to Mr*** during their inspection As a kitchen contractor, we do not conduct any plumbing whatsoever We leave it to the homeowner to contract their own plumber for the sink and dishwasher hook ups - completely independent of us Hence, there's an issue of unclarity in terms of culpability Nonetheless, in the spirit of reasonable customer service, we offered to help offset the cost of Mr ***'s homeowner's insurance deductible in having his kitchen floor replaced Mr*** decided this was not acceptable and then lodged the complaint with the Revdex.com.We spoke with Mr*** just this past Tuesday, November 29th, 2016, to reiterate the known facts and to again recite our willingness to offset his homeowner's insurance deductible - not as an admission of guilt but rather to preserve our customer relationship Mr*** did not accept this offer It should be noted, Mr***'s is advised to consult with his homeowner's insurance companyUpon assessment, his insurance company may opt to subrogate to our company's insurance should they feel there's irrefutable evidence that would implicate us as the fault We truly regret this experience and still remain steadfast in our willingness to assist Mr*** in resolving this matter.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am in agreement and very pleased with the decision of Your Remodeling Guys to completely repair and replace my kitchen floorI am currently choosing a flooring product and will inform the company rep of this choiceIt is my understanding that the job will be initiated and completed this month or possibly Jan, Final judgement and closure of this issue is pending the project completion
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Your Remodeling Guys (YRG) entered into an agreement with *** *** *** for a kitchen renovation project on 2/21/Sometime thereafter, *** *** requested to add a bathroom renovation project YRG then proceeded to obtain financing on behalf of the customerPrivacy laws prevent YRG
from providing details regarding the challenges faced in obtaining financing for *** ***Sometime thereafter, *** *** decided to proceed with only the bathroom renovationIn and around that time *** *** opted to obtain her own personal financing independent of YRGAt that point YRG was placed in a “hold status” waiting for *** *** to obtain financing to proceed with the projectYRG received a call from *** *** in mid-June indicating she was not able to obtain financing, and requested YRG’s assistance in obtaining the funding required to proceedSometime thereafter YRG was able to obtain and finalize financing for the bathroom renovation projectAt that point we were able to proceed with ordering additional custom materials for the bathroom renovation projectWork then commenced on 8/12/We respectfully submit that the above events should adequately address the timeline between the contract date and the installation dateThe aforementioned specific timelines and call content are a matter of record based on our VOIP call systemSeparate from the above time frame issue, *** *** also specifically expressed concerns regarding the installer during the installation YRG’s Operations Manager, Mark E***, conducted a site visit to address and resolve those issuesI trust that this satisfactorily resolves the complaint and brings this matter to a close

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am in agreement and very pleased with the decision of Your Remodeling Guys to completely repair and replace my kitchen floorI am currently choosing a flooring product and will inform the company rep of this choiceIt is my understanding that the job will be initiated and completed this month or possibly Jan, Final judgement and closure of this issue is pending the project completion.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We visited the customer's home this past summer on three different occasions prior to the customer's registered complaint with the Revdex.com The vinyl floor showed signs of buckling in and around the time of the original installation (approximately months ago) The buckling of the floor
was originally thought to be due to the installation of a base cabinet We agreed to make arrangements to have a professional floor company come out to more accurately diagnosis the problem Upon doing so, the 3rd party floor company determined the buckling was NOT due to any pinch points with the new base cabinet, but rather caused by water - perhaps a leaky pipeThe floor company presented these findings to Mr*** during their inspection As a kitchen contractor, we do not conduct any plumbing whatsoever We leave it to the homeowner to contract their own plumber for the sink and dishwasher hook ups - completely independent of us Hence, there's an issue of unclarity in terms of culpability Nonetheless, in the spirit of reasonable customer service, we offered to help offset the cost of Mr ***'s homeowner's insurance deductible in having his kitchen floor replaced Mr*** decided this was not acceptable and then lodged the complaint with the Revdex.comWe spoke with Mr*** just this past Tuesday, November 29th, 2016, to reiterate the known facts and to again recite our willingness to offset his homeowner's insurance deductible - not as an admission of guilt but rather to preserve our customer relationship Mr*** did not accept this offer
It should be noted, Mr***'s is advised to consult with his homeowner's insurance companyUpon assessment, his insurance company may opt to subrogate to our company's insurance should they feel there's irrefutable evidence that would implicate us as the fault We truly regret this experience and still remain steadfast in our willingness to assist Mr*** in resolving this matter

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Description: Home Improvements

Address: 3679 Concord Rd, York, Pennsylvania, United States, 17402-8628

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