[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more or less satisfactory to me The merchant threatened to repossess the door I agreed to release the credit card payment for the door if he sent his installer out to address the issue with the track on the door His installer determined that there was a manufacturer's defect with the track, in addition to the defect in the glass I contacted the manufacturer and they have agreed to send out a replacement door and install a new track I am not pleased that the merchant sold and installed a door with manufacturer's defects, his installer should have seen the defects during the install I am also disappointed at how unprofessional this merchant was during our interactions Payment was released to the merchant the day that the track was inspected & determined to be a manufacturer defect Regards, [redacted]
Revdex.com spoke with business owner who stated that the customer came to his store and became abusive to him and his employeesBusiness owener states they went aboe and beyond to try and please this customer Business has resolved the customer's complaint but customer has not paid for the door
Business may repossess the door from customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more or less satisfactory to me. The merchant threatened to repossess the door. I agreed to release the credit card payment for the door if he sent his installer out to address the issue with the track on the door. His installer determined that there was a manufacturer's defect with the track, in addition to the defect in the glass. I contacted the manufacturer and they have agreed to send out a replacement door and install a new track. I am not pleased that the merchant sold and installed a door with manufacturer's defects, his installer should have seen the defects during the install. I am also disappointed at how unprofessional this merchant was during our interactions. Payment was released to the merchant the day that the track was inspected & determined to be a manufacturer defect.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more or less satisfactory to me The merchant threatened to repossess the door I agreed to release the credit card payment for the door if he sent his installer out to address the issue with the track on the door His installer determined that there was a manufacturer's defect with the track, in addition to the defect in the glass I contacted the manufacturer and they have agreed to send out a replacement door and install a new track I am not pleased that the merchant sold and installed a door with manufacturer's defects, his installer should have seen the defects during the install I am also disappointed at how unprofessional this merchant was during our interactions Payment was released to the merchant the day that the track was inspected & determined to be a manufacturer defect Regards, [redacted]
Revdex.com spoke with business owner who stated that the customer came to his store and became abusive to him and his employeesBusiness owener states they went aboe and beyond to try and please this customer Business has resolved the customer's complaint but customer has not paid for the door
Business may repossess the door from customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more or less satisfactory to me. The merchant threatened to repossess the door. I agreed to release the credit card payment for the door if he sent his installer out to address the issue with the track on the door. His installer determined that there was a manufacturer's defect with the track, in addition to the defect in the glass. I contacted the manufacturer and they have agreed to send out a replacement door and install a new track. I am not pleased that the merchant sold and installed a door with manufacturer's defects, his installer should have seen the defects during the install. I am also disappointed at how unprofessional this merchant was during our interactions. Payment was released to the merchant the day that the track was inspected & determined to be a manufacturer defect.
Regards,
[redacted]