Your Score And More.com

I canceled this over week age and today they take over 70.00 for what they lie nothing is free with free credit score they worsen ur credit I'm not impressed and lets hope they return my money I feel this is a rip off don't get taken only reason giving one star is because I couldn't submit this beware without it even forced to give a star pathetic

$39.94 per month charged to my credit card for a free credit review. It is a total scam. Easy to get caught. not so easy to escape these crooks.

I am writing this review because I have reqyested a refund and I have yet to hear fron anyine regaurding the status. Its been a few weeks now since I wrote and mailed my refund request, I am concerned that maybe it has went un noticed or forgotten. I subscribed and then tried to cancel ᴛʜᴇ sᴀᴍᴇ ᴅᴀʏ . I spoke with customer servuce and was told that my name was not found in the system and that I had no account. So I considered it to be canceled. Then I got a charge for 40 bucks which was half of what I had in my bank account. Im not sure what ekse to do but I feel like I followed the instuctions to cancel within the 7 days and shoukd not have been charged.

Thank you for notifying us of Customer G’s experience with our website We appreciate the opportunity to research and comment on what occurred with Customer G’s account Our records indicate that on 2/6/Customer G registered for an account and agreed to be billed $for a 7-day trial and $each month thereafter until the account is canceled The offer terms, titled "Pricing Information" are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms and conditions and pricing information, prior to registering the account On 2/26/15, we show the customer called our customer service department and cancelled the account using our automated IVR system Because Customer G did not speak with a live representative, we did not have the opportunity to resolve Customer G’s concerns at that time Upon receiving this complaint, our customer service supervisor emailed Customer G on 4/8/15, confirming the account was cancelled on 2/26/15, and stated that a refund had been granted for the monthly membership fee that had been charged to his account This refund will post back to his bank within 1-business days The supervisor also called Customer G at the number listed to register the account Customer G thanked us for the refund and expressed appreciation that we reached out to him in order to resolve his concern Based on Customer G’s comments during this phone conversation we are confident this fully resolves his concerns

Thank you for notifying us of Customer M’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer M’s account>As Customer M states, she registered an account for our service on 7/5/and agreed to be billed $for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We do not show any further correspondence from Customer M until she called our customer service department on 7/15/to inquire about the account Our customer service agent cancelled the account at that time Our Customer Service Supervisor left Customer M a voice message on 7/21/stating that a full refund has been provided We believe we have completely resolved Customer M’s concern and would consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10525590, and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for notifying us of Customer F’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer F’s account>We contacted Customer F directly on 10/5/to review her account and discuss her concern We reviewed her account together and found that Customer F did in fact register an account for our service on 8/10/and agreed to be billed $for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account There are several pieces of information we have confirming that Customer F signed up for our service The CVV code was an exact match, meaning the payment card was in the users hand at the time of registration Secondly, the email address and phone number she provided during registration match the email and phone number included in the complaint We sent a registration confirmation email to Customer F at the same email she used to report her complaint Our registration email includes all terms of our membership Lastly, Customer F successfully went through the credit bureaus’ authentication process during registration This process requires a user to verify their identity by answering specific questions based on the user’s personal credit information The authentication process is designed by the credit bureaus to reduce fraud and misuse of the service Customer F cancelled the service on 8/18/15, without speaking to a customer service representative, using our IVR telephone system, which was after the trial period had expired We are sorry she felt she could not contact us directly prior to contacting the Revdex.com as our customer service representatives are available Monday – Friday from 6am – 6pm PST and on the weekends from 9am – 5pm PST We are also available for hours, days a week via email All of our contact information can be easily found on our “Contact Us” page on our website After reviewing this information with Customer F, and despite the confirmation that she did register for our service, a full refund has been provided to Customer F She confirmed she received the email we sent including the refund information, and stated she is completely satisfied with this resolution, so we consider this matter closed

Thank you for notifying us of Customer R’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer R’s account Customer R registered an account for our service on 7/22/and agreed to be billed for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Additionally, when signing up, there are security questions, specific only to the member All of these questions were answered correctly within the minute time frame allotted during registration We do not show any further correspondence from Customer R regarding the account It is unfortunate that Customer R did not contact us directly to resolve her concern Our contact information including email and phone number are easily accessible on our website We have live customer service representatives available from 6am – 6pm PST each weekday, and from 9am – 5pm PST on the weekends They can answer all billing questions as well as assist in navigating the website When we received this notice, our Customer Service Supervisor contacted Customer R at the phone number we have on file Please note this is also the phone number listed on the complaint Unfortunately we were unable to reach Customer R, but left a voice message on 10/28/stating that a full refund has been provided We believe we have completely resolved Customer R’s concern and would consider this matter closed

Thank you for notifying us of Customer C’s experience We appreciate the opportunity to research and clarify what occurred with Customer C’s account According to our records, Customer C registered for an account on 2/23/and agreed to be billed $for a 7-day trial and $each month thereafter until the account is canceled We require all customers provide their name, address, email, phone number, and complete credit card number on our website in order to register Customer C would have registered directly on our website, www.yourscoreandmore.com We are not associated with and do not recognize the name Customer C refers to in her complaint, myscore.com Please know we keep a robust tracking system that time stamps all correspondence including account registrations and confirmed cancellations We do not show any record in our system of any previous cancellation requests until 3/09/when Customer C canceled the service via our customer service department In this phone call, Customer C stated she had canceled within the trial period and requested a refund of the monthly fee We explained we have no record of cancellation Our system automatically generates a cancellation number to all customers upon account cancellation which is emailed directly to the email address used to register the account Customer C also references the phone numbers she used to contact us, one of which is NOT our company’s customer service phone number, but a roadside assistance hotline: ###-###-#### The other phone number she references is our customer service phone number During this phone call on 3/9/15, we agreed to refund Customer C the disputed amount of $ Upon receipt of this complaint, we called Customer C at the number listed on the complaint but were unable to reach her We left a voice message confirming the refund of $29.94, had already been processed per her request on 3/9/ It may take – business days for the refund to post back to Customer C’s account We are confident this resolves Customer C’s concern

Thank you for notifying us of Customer L’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer L’s account>Customer L registered an account for our service on 2/11/and agreed to be billed for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Additionally, when signing up, there are security questions, specific only to the member All of these questions were answered correctly within the minute time frame allotted during registration We do not show any further correspondence from Customer L until 3/21/when we received an email, requesting that his account be cancelled Upon receipt of Customer L’s email we cancelled the account A full refund has been provided to Customer L and our Customer Service Manager has spoken with Customer L and confirmed that he is fully satisfied with this resolution, therefore we would consider this matter closed

YEs, this company still doing business like this!!! they cheated me to have a free credit report, then charged as a theft dollar, then after servers days they charged 29!! should we call the cop? It happened on Sep 24,

I gave this company my financial info and was charged but never got any report As a matter of fact, I was redirected to another site My account was immediately charged $and I'm afraid they will continue to charge the $29.95/month charge after days I would not recommend anyone doing business with this company They appear very fraudulent in their dealings I did not search out this company but they appeared when I was attempting to log in to my online banking account

Thank you for sending us Customer H’s commentsAfter researching his account, we can confirm we did cancel his account per his request on January and also processed a void that same day to cancel the pending charge of $as a courtesyThis occurred prior to receiving this Revdex.com complaint, so we want Customer H to be assured that the charge in question was not processed and he should receive access to the $amount as soon as his bank releases funds back to his card Here is additional information that is important to note about this account According to our records, Customer H registered for an account on 1/09/In order to register an account, each customer, including Customer H, is required to confirm their agreement to to be billed $for a 7-day initial trial and also $each month after the trial ends, until the account is canceled These pricing and billing terms are clearly stated on the registration pageTo verify a customer has read and understands these terms, we also require all customers to check a box on our registration page which states the consumer has read and agreed with the billing terms and conditions of registering with our websiteOur website is secure and a customer account cannot be registered nor charged any amount until the customer submits their agreement with the terms by checking the box Customer H did so when registering his account We did not receive any correspondence or cancellation requests from Customer H until 1/19/when Customer H cancelled his account by using our automated phone systemHis account was immediately cancelledOn the same day, we also received an email from Customer H inquiring about the charge and requesting it be refunded Although his account had been open and available for use, we made an exception and processed a void of his first chargeThis void was also processed successfully on the morning of 1/19/ We received this complaint on 1/21/and attempted to contact Customer H by phone to confirm that the void was previously processed, and to ensure he was satisfiedOur calls to Customer H were unanswered There was no option to leave a voice mail on his phone numberWe invite Customer H to contact our Customer Service department if he has any outstanding concerns, however we believe the actions already taken promote customer satisfactionThank you

I had an inquiry during a large purchase for my credit rating, made the purchase and then was instructed that I should use given phone number to contact credit bureau for free credit ratingI did this and did read I would be charged a dollarThe ad that came up did not have any fine print or any message as to joining for service and I did not see any writing that told me I was signing up for a trial periodI read it was free and this should have meant it was freeI also was informed I would get ratings from all three bureaus and could only get from oneMy credit card was charged the $on 2/5/by "yourscoreandmore"On 2/12/I had a charge of $by the same nameI called the number given only to find the office closed and if I wanted to opt out to press oneI pressed one and no more contactHow do they know it was me? Now that I am investigating and go to advertisements, all say about the $charge, day trial period, and membership cost by the month, This is very sad that any company is so deceitful and takes advantage of people in this wayUnless the customer wants to monitor their credit score every month, I would suggest do not even try to get your free score as it will only be one and not three as they sayAlso I do not even see how you opt out before the day charge takes effect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10567703, and find that this resolution is satisfactory to meThank you Revdex.com for your interaction as I believe this would not have been resolved without you Thank you so much Regards, [redacted] ***

Thank
you for notifying us of Customer H’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer H’s account.
class="MsoNormal">Our
records indicate that on 1/12/Customer H registered an account and agreed to
be billed $for a day trial membership and a monthly membership fee each
month thereafter until the account is canceled. The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
We do
not show any further correspondence from Customer H until she called our
customer service department on 6/17/to cancel the account. Our
customer service agent cancelled the account at that time
We
contacted Customer P on 6/19/and were able to speak with her regarding her
concern. At this time Customer H was granted a full refund.
Customer H confirmed that she is completely satisfied with the resolution and
would retract her complaint

Thank
you for notifying us of Customer G’s experience with our website. We
appreciate the opportunity to research and comment on what occurred with
Customer G’s account.
"">
Our
records indicate that on 2/6/Customer G registered for an account and
agreed to be billed $for a 7-day trial and $each month thereafter until
the account is canceled. The offer terms, titled "Pricing
Information" are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms and conditions and pricing information, prior to registering the account
On
2/26/15, we show the customer called our customer service department and cancelled
the account using our automated IVR system. Because Customer G did not
speak with a live representative, we did not have the opportunity to resolve
Customer G’s concerns at that time
Upon
receiving this complaint, our customer service supervisor emailed Customer G on
4/8/15, confirming the account was cancelled on 2/26/15, and stated that a
refund had been granted for the monthly membership fee that had been charged to
his account This refund will post back to his bank within 1-business days.
The supervisor also called Customer G at the number listed to register
the account. Customer G thanked us for the refund and expressed
appreciation that we reached out to him in order to resolve his concern.
Based on Customer G’s comments during this phone conversation we are confident
this fully resolves his concerns

Thank
you for notifying us of Customer P’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer P’s account.
class="MsoNormal">Our
records indicate that on 3/30/Customer P registered an account and agreed to
be billed $for a day trial membership and a monthly membership fee each
month thereafter until the account is canceled. The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
We do
not show any further correspondence from Customer P until he called our
customer service department on 6/14/to cancel the account. Our
customer service agent cancelled the account at that time
We
contacted Customer P on 6/15/and were able to speak with him regarding his
concern. At this time Customer P was granted a full refund.
Customer P expressed appreciation that we reached out to him directly, and
confirmed that he is completely satisfied with the resolution and would retract
his complaint

Complaint:
I am rejecting this response because:
Regards,
*** ***
When I get my money back, I will be satisfied. This seems to be on the right track, but I do not yet have my money back

Revdex.com:
I have reviewed the response madeI was sent an email,which I will attach,I am glad that they are giving me my refund backOnce I recieve that refund back,I will then be satisfied,and write you all back to confirmI stated before, I was filling out a job application which required me to have my credit score printed outSo they attached a link which was Yourscoreandmore.com and assured me that it was only a dollarSo OF COURSE I accepted itNOW if the print was much BIGGER LIKE THIS saying that I was going to be charged after days, which by the way I didnt use it,but for only one day, Then I would not have agreedI was highly upset, when the charge was taking out of my account Without warning.So I immediately canceled my account,and emailed your score and moreAgain, I am very happy they are deciding to refund me my money,and I greatly appreciate itOnce in my account I will let everyone know!! But here is the email that was sent to me..OH and btw....I am a FEMALE not a male.
Regards,
*** ***
(FROM YOURSCOREANDMORE.COM)
Hello ***,
Thank you for contacting usYour account was canceled on Your cancellation reference number is 4***1-We have voided the pending charge of $which ensures we will not collect this amount and you will not be billedYour credit card company will return this amount back to your available balance, typically within a few business days
If you need an exact date for when these funds will be available for other purchases, please contact your card company or bank for the details of your Cardholder AgreementYour account is canceled and you will not be billed again.
Sincerely,
*** *.
YourScoreAndMore.com
Customer Support
support@***