Back in November 2017, I paid for and received their servicesI signed up for their membership at the time, but a few weeks later cancelled it due to my negative reation to the eyelash glue they usedBecause of this, they said it was no problem and they told me they cancelled my membershipFor the next two months, they charged me $each month in membership feesAfter calling and visiting their location to complain, they refunded me $of the totaled $Months later, now the end of August 2018, I am still trying to receive my other $refundSeveral times, I have been assured that my refund has been issued, but I have still not received itThree days ago, on August 23, 2018, they charged my credit card $without my authorizationFirst of all, they should not still have my credit card on file, since I gave them my debit card information for the refundsSecondly, I did not authorize this chargeI have already issued a claim with my credit card company, however I do n
I froze my acct due to moving to a different cityOut of no where they reactivated my membership without notification and charged me $I immediately called and said this must be a mistake my acct is frozenIn fact it was not a mistake so I told them I wanted to cancel on the manager approved a cancel of membership and refund of $On I was charged another $119, they never canceled my membership after I asked and sent over the proper formsI called again and had to recancel everything AGAIN! In September I was charged yet AGAIN! The manager took two weeks to call me back just to tell me she could refund partial but not all of the charges and that is still on my acct that I will need to come in and receive services for because it's non refundable but I already received approval from the prior manager that it will be refundedDue to their non communication and errors I am still missing $that I did not receive nor want services for I would like a refund
Back in November 2017, I paid for and received their servicesI signed up for their membership at the time, but a few weeks later cancelled it due to my negative reation to the eyelash glue they usedBecause of this, they said it was no problem and they told me they cancelled my membershipFor the next two months, they charged me $each month in membership feesAfter calling and visiting their location to complain, they refunded me $of the totaled $Months later, now the end of August 2018, I am still trying to receive my other $refundSeveral times, I have been assured that my refund has been issued, but I have still not received itThree days ago, on August 23, 2018, they charged my credit card $without my authorizationFirst of all, they should not still have my credit card on file, since I gave them my debit card information for the refundsSecondly, I did not authorize this chargeI have already issued a claim with my credit card company, however I do n
I froze my acct due to moving to a different cityOut of no where they reactivated my membership without notification and charged me $I immediately called and said this must be a mistake my acct is frozenIn fact it was not a mistake so I told them I wanted to cancel on the manager approved a cancel of membership and refund of $On I was charged another $119, they never canceled my membership after I asked and sent over the proper formsI called again and had to recancel everything AGAIN! In September I was charged yet AGAIN! The manager took two weeks to call me back just to tell me she could refund partial but not all of the charges and that is still on my acct that I will need to come in and receive services for because it's non refundable but I already received approval from the prior manager that it will be refundedDue to their non communication and errors I am still missing $that I did not receive nor want services for I would like a refund