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Your Way Landscaping

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Your Way Landscaping Reviews (26)

Customer brought vehicle in for no a/c ,technician confirmed customer concern by performing ac leak check and determined vehicle ac evaporator was defective. Customer was given estimate to repair ac unit customer agreed. Customer was given a loaner vehicle while repairs were being performed. vehicle...

repairs were performed technician tested ac system and noted vehicle ac is blowing at 40 to 50 degrees depending upon the humidity level. tech notes vehicle ac system is operating as designed . Customer picked up vehicle sure of the time line as to how long it took at the time of pick up, however the performance of the ac system which was her concerned and repair is fixed and operating to Toyota Manufacture  specs. After Customer picked up vehicle customer spoke with service manager indicating her transmitter for alarm was not working, the service manager personally went to her employment and retrieved her keys went to customer residence pick up vehicle and brought it to Newark Toyota service center and repaired alarm system at no additional cost and returned vehicle to customer resident and then returned keys to customer at her job . Several days later customer called and stated she was inconvenienced and want $600 refund. Service manager advised her if there is a problem with any repair that was made it would be corrected and will schedule the vehicle to be inspected. Customer relation manager has contacted customer and scheduled a re-inspection on 8/31/2016. Customer is not entitled to and refund because she feels inconvenienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

All documentation including registration and title were processed and sent to [redacted] via United Stated Postal Service.  Tracking number [redacted]  It showed delivered on 8/27/2015.

Unfortunately this concern is out of the control of Newark ToyotaWorld. We have offered to provide a Rental vehicle at no charge to the customer while we wait for the part to come off back order. The Rental Policy is that any person that is driving the vehicle Must be over the age of 21 years of...

age. As soon as the part is available we will repair the vehicle.

This vehicle was in for a frame replacement as a warranty enhancement not a RECALL. When we replace the Frame we do it with care and put everything back that is present at time of replacement. If there is something missing or loose, it will still be missing and or loose when it is returned to the...

customer. I am not sure what happen with the dent and scratches, may have happen in the parking lot. There are times that things will break during the replacement of the frame due to age/rust. We are not responsible for such items as the vehicle is owned and operated by said customer. We have tried to make this customer happy by entertaining his concerns on his 2003 Tundra. The vehicle is 13 years old and may have things that break when attempting to replace the frame at no charge to the customer. The Customer is responsible for any additional expenses that may come up during the Frame Replacement. He currently has no bill. If he would like to trade the vehicle in to our sales department, I will put him in touch with a sales person. Toyota is not buying is vehicle back nor offering to give him a 13 year newer vehicle at no cost. We are going to repair the Dent and scratches at no charge as a goodwill gesture as it states on our Repair order that damages to the vehicle while in our parking lot are not our responsibility. We have also repaired the Steering column  and battery tie down at no charge to the customer as well as the exhaust leak that may or may not have been a result of the Frame replacement. Again, any resulting repairs that are required during the frame replacement are the customers responsibility. The vehicle is operating as designed.

Accounting Department has been in contact with the customer. The initial charge was on a debit card and it was not approved for the entire amount. Instead of just paying the difference the customer requested that we void the transaction because she gave us the incorrect card. We voided the original...

transaction as requested and charged the correct credit card according to the customer. On our end it shows the voided transaction and then the new transaction on the correct credit card. There is nothing more we can do. It appears to be on her Bank side of things. It does sometimes take up to 10 business days for banks to release the hold. We have done everything we can do. I wish there were more we could do.

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Address: 1211 SISLER DR, Marietta, Ohio, United States, 45750

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