YouRenew

Complaint ID#: Company Name: Clover Wireless / Yourenew Company Contact Name: Bob Casey / Roberta Pfau Company Contact Phone: ###-###-#### Company Contact Email: [email protected] Consumer's Name: James McCullough Revdex.com Staff Member (if you know): Maureen Shea Complaint Information: MrMcCullough's device that was sent to our facility for a reward amount was listed in poor condition due to not being data clearedDevice was valued at $dollar amountHowever we are going to honor the value amount of his device ($36.00)A check has been processed for $and will be placed in mailed Friday 04/11/Customer will received check within business days (On or before 04/22/14)Roberta Roberta Pfau | Clover Wireless/CES Program Coordinator Clover Wireless | www.clovertech.com www.cloverwireless.com Sent on: 4/10/11:01:AM

I complained about YouRenew and I finally received the $checkIt's been resolved Sincerely, ***

Complaint...

ID#:


9998806


Company Name:


Clover Wireless / Yourenew


Company Contact Name:


Bob Casey / Roberta Pfau


Company Contact Phone:


###-###-####


Company Contact Email:


[email protected]


Consumer's Name:


James McCullough


Revdex.com Staff Member (if you know):


Maureen Shea


Complaint Information:


Mr. McCullough's device that was sent to our facility for a reward amount was listed in poor condition due to not being data cleared. Device was valued at $0 dollar amount. However we are going to honor the value amount of his device ($36.00). A check has been processed for $36.00 and will be placed in mailed Friday 04/11/14. Customer will received check within 7 business days (On or before 04/22/14). Roberta Roberta Pfau | Clover Wireless/CES Program Coordinator Clover Wireless | www.clovertech.com www.cloverwireless.com


Sent on:


4/10/2014 11:01:17 AM

I complained about YouRenew and I finally received the $100 check. It's been resolved.    Sincerely, [redacted]

Review: Thank you for taking the time to hear my complaint against YouRenew. I sent a [redacted] smartphone to the company on October 1st, which I have inserted below. "YouRenew Customer Support [email protected] via sendgrid.info 10/1/13to me Dear Chris,You're awesome! Thanks so much for using YouRenew.com to get cash for your old [redacted]. I'm glad that you're joining the thousands choosing not to miss out on the value in your old devices and making sure that they are reused or recycled responsibly.As one of the founders of YouRenew.com, I'm making it my mission to ensure your experience working with YouRenew.com is simple and convenient.Feel free to reach out if you have any questions. Thank you again and I look forward to paying you once we receive your device!Warm Regards,Bob"They sent me an update that they received the phone October the 12th, but this is where this process ended.I have inserted their last email to me below. I have contacted the company twice more but the have sent standard replies with no follow up. Their initial estimate was $75 and I have patiently waited for them to send me, or contact me, but neither has occured. I would liek to receive my compensation as soon as possible. Thank you again for your Help."YouRenew Customer Support [email protected] via sendgrid.info 10/11/13to me Dear Chris,Thanks so much for selling your items to YouRenew! Your package arrived at our facility today. We're currently reviewing your order, and should get back to you within a couple of days about your shipment. Right now, we're checking your shipment to confirm the condition. Once the inspectors give the thumbs up, we'll issue payment in the next few days. If you have any questions, don't hesitate to contact us.You can keep up to date on the status of your order by following this link:http://Thanks for recycling with YouRenew.com! Please check us out of Facebook and Twitter, and tell your friends about YouRenew!Sincerely,The YouRenw"Desired Settlement: I want to be compensated for the full value of my phone on the date of October 1st 2013

Business

Response:

Mr. Tokarski Contacted us on 01/06/14 about the status of his trade in device. At that time a check was requested for the amount of $65.00. Processing of the check has been completed and will be cut and mailed 01/15/14. Check is being issued from Illinois and delivered to CA. Mr. Tokarski will be receiving his check with in 7 business days.

Review: After shipping a used notebook to this firm for recycling with an estimated recycling value of $100 to be paid back to me, I received an email response indicating that desktop computers are not accepted for recycling thus had no recycling value. Repeated queries to determine how my notebook computer suddenly became a desktop computer during shipping, and the status of the payment of the recycling value, take over a month and repeated emails to receive a generic reply that desktop computers are not accepted. This complaint was filed as Revdex.com case number [redacted].An interim business response indicated that a check would finally be sent as "appeasement" within 15 business days of that response (thus should have been received by 30 August 2013). No check has been received, nor has there been any further communication regarding this complaint. (Unfortunately I was out of the country at the end of the complaint period and not able to report this lack of follow-through.)Desired Settlement: Either return my notebook computer for recycling with a more reputable firm, or provide a check for the estimated recycling value of $100 as originally promised.

Business

Response:

A check for $125 will be

delivered on Thursday, Sept 19. Tracking information will be provided to customer once it becomes available.

Review: Failure to receive a payment for submitted cell phone 1 month after they said they've mailed it.

I sent in my old [redacted] as a part of their yourenew.com trade-in program on 7/26. After taking nearly a month to "process" whether my item had the trade-in value I had been told it would, they said it was "approved" and that I should receive a check shortly. After taking nearly two more weeks I had to call them to change my address because I was moving to a new house and had not anticipated them taking nearly a full month to sent my payment. Fast forward to now, I have STILL not received a check. It has been almost a month since they "sent" it and nearly two months since they have taken my phone into their possession. I am concerned they mailed it to the wrong address, or worse, never planned on mailing it at all! I think there could be fraudulent practices going on here and they need investigation.Desired Settlement: I am requesting that they send the check with payment for my device to me in the quickest way possible. Nothing less than overnight mail is acceptable at this point.

Business

Response:

Our records indicate the first check was issued but lost in mail due to address change. Customer called indicating change of address. Another check was requested through our accounting team but failed to process properly with the updated address.

We appologize for the delay and a new check is being processed and issued to the updated address. Check will be mailed today and customer should receive tomorrow 09/12/13 ([redacted] verified address of [redacted], WA. [redacted])

Once again we are sorry for any inconvenience this may have caused.

Clover Wireless/CES Program Coordinator

Clover Technologies Group

www.cloverwireless.com

[redacted]@clovertech.com

Consumer

Response:

Since filing this complaint my case was handled by the business without intervention with the Revdex.com. Thank you for reviewing it, but it has been handled. Thank you.

Review: On October 29, 2013 YouRenew (aka Clover) received an iPhone from me for which I was to be paid at $115. As of today I have not received payment for the phone. After several emails requesting I either receive payment or the phone be retuned to me I was finally told on November 27, 2013 that they do not under any circumstances return products to the original consumer and that my payment had not been sent due to a "glitch" in their system which they were unaware of until I complained. Supposedly several people were effected. I do not believe this is true. They have accountants that know how much money should be moving in and out of the business on a daily basis and if there was that big of a problem it would have been caught much sooner that a month and much quicker than by my complaints. I do not believe YouRenew has any intention of sending me the money due me. I want the money either expressed via overnight carrier or the phone returned to me.Desired Settlement: Payment or the phone needs to be expressed via overnight carrier to me immediately.

Business

Response:

Website Complaint Response:

[redacted]'s device was received into our location and inspected. Due to a system error, payment was delayed. A check is in process for $115.00 and will be placed in the mail. [redacted] will receive check by USPS with in 7 business days pending normal delivery during the holiday season. Thank you, [redacted] | Clover Wireless/CES Program Coordinator Clover Wireless | [redacted]

Sent on: 12/5/2013 10:06:20 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The check needs to be over nighted to me. How much interest did YouRenew make on the money that they've held onto belonging to myself and others due to their "error"?

Sincerely,

Business

Response:

A check has been processed for $115.00 and will be sent UPS 2nd day air. Check will be sent to the address on file: [redacted]

UPS Tracking number is [redacted]1