[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this to our attention. Let's be clear first of all about the management of the property: We did not lose management. Instead, the owners opened their own local management company for their 100+ properties.As far as interior work, we obviously cannot...
make interior repairs until the roof was completed. We received funds from the owner, but in the midst of the roofing job, we had received several days of rain which halted the work, and probably is the reason for continued damage. Once the roof was completed, however, the leaks should also stop, and we would have begun work on the interior, but with the change of management, unfortunately, our time had run out.The contractor is out there as I am typing this response, to ensure the yard is clean (he states only had a bucket of tar sitting by the driveway). He also states the roof is indeed completed and has been for a week or more. We have pictures from a few days ago for proof of completion. We also have all records of the work done at the property.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this to our attention. Let's be clear first of all about the management of the property: We did not lose management. Instead, the owners opened their own local management company for their 100+ properties.As far as interior work, we obviously cannot...
make interior repairs until the roof was completed. We received funds from the owner, but in the midst of the roofing job, we had received several days of rain which halted the work, and probably is the reason for continued damage. Once the roof was completed, however, the leaks should also stop, and we would have begun work on the interior, but with the change of management, unfortunately, our time had run out.The contractor is out there as I am typing this response, to ensure the yard is clean (he states only had a bucket of tar sitting by the driveway). He also states the roof is indeed completed and has been for a week or more. We have pictures from a few days ago for proof of completion. We also have all records of the work done at the property.